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Hotel New Otani Osaka

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Hotel New Otani Osaka
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1,113 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Manila, Philippines
Reviewed yesterday NEW

This is one of your old-style hotels with 5-star service. Their staff tried their best to provide us with great service. It is also very near to a subway station and is a stop away from Tenjin station. It is a bit far from Hakata station but very near to get there by taxi - and by the way, taxi...

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Helpful?
Thank Christopher8082
quezon city
Reviewed 3 days ago NEW

stayed for 7 days, room was clean, always replenished with soap and razor, all staffs are helpful and can understand basic english, but sadly breakfast is not included, had tried satsuki buffet, had to pay for breakfast not cheap, free breakfast would be great, had to buy from nearest ministop or lawson for breakfast and eat at room, got the...

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1Thank johan c
Hong Kong, China
Reviewed 4 days ago NEWvia mobile

A typical 5 star experience. Very nice room but bathroom needs updating and does not do justice to rest of hotel. The in house restaurants were rather pricy and the tea room was a local meeting place for ladies. There are a number of local eateries that provide excellent local food at competitive prices. Location for visiting Osaka Castle and...

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Helpful?
Thank Henry T
Kuwait City, Kuwait
Reviewed 1 week ago NEWvia mobile

I stayed in this hotel for 6 nights, it is a 5-star, great atmosphere, different restaurants, and great location. The suite I booked was junior suite, nice suite with 2 bathrooms, really comfortable and clean. The staff was great, but unfortunately many of them don't know English well; and for a 5-star hotel, I think a fluent English is a...

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Thank Mohammad A
Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Stayed here for three nights during peak sakura/blossoming period. Unfortunately we did not manage to get the castle view that other reviewers have raved about. Our receptionist at check-in kindly apologised for this. The friendliness and helpfulness of the staff has to be commended. Our check-in receptionist also offered to send up a humidifier when she realised that we had...

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1Thank shouldisayit
Changzhou, China
Reviewed 1 week ago

Great Hotel in an excellent location. Close to JR Loop station and Osaka Castle, walking distance to Sakuranomiya. Upgraded to a Suite with Castle view, truly enjoyed the services and Golden Key privilege at the 22nd floor Bar Will definitely return upon my next trip !

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Thank Swissfoodie
A TripAdvisor Member
Level Contributor
1 review
Reviewed 2 weeks ago via mobile

Excellent hotel , it's near the station , and the river woth wow view, and it's near the castle , there is shopping also inside the hotel and out side there is some Resturants closed at 11pm.. I highly recommend to stay there some days

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Thank A TripAdvisor Member
Reviewed 2 weeks ago

Staffs were very helpful, polite and friendly. Many of them were proactive in approaching guests to see what help they could render. Requested for an in-room breakfast service on my third day and the room service was on time and the food was served piping hot. Housekeeping staffs were attentive as I have placed the "Do Not Disturb" tag throughout...

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Thank Vincentimbe C
Bulacan Province, Philippines
Reviewed 2 weeks ago

The hotel is huge because it has so many entrances and a lot of botiques. The room we were assisgned is big but no complimentary water was given for the 3 days we stayed in. The hotel is far from shops and the means of travel is a taxi. There were 6 elevators but 1-2 are not working. Breakfast for...

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Thank Perpetua C
manila
Reviewed 14 March 2017

If you are traveling with a family and need peace and quiet this is the place to be. The rooms are big. Facing the Osaka Castle. Restaurants are limited in the neighborhood. There are a few around the block but the area is a business district. If you need more food choices and shopping, best to stay in the Namba...

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Helpful?
Thank thehungrylady
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank and honest review of your stay with us. Our hotel is situated along a scenic riverside in Osaka Business Park and also just steps away from the Osaka Castle, surrounding 264 acre park, giving guests spectacular views of the natural and beautiful areas. You will have chances to return to Osaka, we will be happy...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Sakura
Sakura
Cuisines: French
Taikan-En
Taikan-En
Cuisines: Chinese
Keyaki, Teppan Grill
Keyaki, Teppan Grill
Cuisines: Japanese, Barbecue
Satsuki Lounge
Satsuki Lounge
Cuisines: Cafe
Mikan
Mikan
Cuisines: Japanese
Satsuki All-Day Dining
Satsuki All-Day Dining
Cuisines: International
Kidokoro Isshin
Kidokoro Isshin
Cuisines: Japanese
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 

Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: $183 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#5 Business Hotel in Osaka
#10 Luxury Hotel in Osaka
#10 Family Hotel in Osaka
#15 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Osaka staff and other travellers.
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Questions? Get answers from Hotel New Otani Osaka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request for the castle view”
johanc118, 20 Apr 2017 | Read review
“High Floor, Castle View (Centre of Building)”
Swissfoodie, 13 Apr 2017 | Read review
“Osaka Castle View is a must get!”
vincentimbec, 8 Apr 2017 | Read review
“Look at reviews.”
perpetuac2015, 7 Apr 2017 | Read review
“Rooms with the Osaka castle view”
hasanarif, 17 Feb 2017 | Read review
5 of 5