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Mercure Kuala Lumpur Shaw Parade

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Changkat Thambi Dollah No 152, Kuala Lumpur 55100 Malaysia
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Traveller (958)
Room & Suite (300)
Dining (151)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 745 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Mercure Kuala Lumpur Shaw Parade is located close to modern shopping malls, various choices of dining venues and places of interest. Set in Pudu with its rich history and heritage, the hotel features 213 modern and contemporary guestrooms, 3 customizable function spaces and a rooftop pool. Mercure Kuala Lumpur Shaw Parade also features all day dining outlet; the Chorak Restaurant, a Lobby Lounge and a rooftop bar with a breathtaking view of the city. Each bedroom is equipped with an LED television, an in-room safe, a mini-bar and coffee and tea making facilities.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Poolside bar
Rooftop bar
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Chinese, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
670Reviews54Q+A42Room tips
Traveller rating
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Time of year
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Popular mentions
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Most Recent
William C wrote a review Sep 2022
3 contributions2 helpful votes
Staying at Mercure Kuala Lumpur Shaw Parade, which puts ME right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations especially Lalaport the new tourists spot!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from CINDY YEOH, Other at Mercure Kuala Lumpur Shaw Parade
Responded 1 week ago
Dear WilliamC4275, Thank you very much for your support and the high score of your stay with us! My team and I look forward to welcome you back whenever your travels bring you back to Kuala Lumpur. Thank you. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
turbo_leong86 wrote a review Sep 2022
1 contribution
Everything about this hotel is good, especially the service! Nice and clean room with a large and comfy bed, and powerful aircon too. Many thanks to Kelly and team for the birthday decoration! My wife liked it very much ❀️
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from CINDY YEOH, Other at Mercure Kuala Lumpur Shaw Parade
Responded 2 weeks ago
Dear Turbo_leong86, Thank you for your support and full marks for us! It is sheer pleasure of all of us here at and especially Kelly to learn that your wife and you had an enjoyable stay with on your wife's birthday celebration! We look forward to welcome you back once again to Mercure Kuala Lumpur Shaw Parade. Thank you. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aLee wrote a review Jul 2022
Kuala Lumpur, Malaysia34 contributions7 helpful votes
We arrived very late and tired. Check in was smooth and quick. Came in to the room with a little surprise that made our day. As I review this, I just checked in. These little gestures, goes a long way! Thank you guys for making our stay a great one right at the start!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from CINDY YEOH, Other at Mercure Kuala Lumpur Shaw Parade
Responded 14 Aug 2022
Dear simplesimple, Thank you very much for your perfect score and comments of your recent stay with us. We are delighted to learn that your stay experience was a positive one and that our little surprise made your stay a memorable one.. I will share your ratings and comments with my team, as this will motivate us further to give our best to all our guests. Thank you for your support and we look forward to welcome you back to Mercure Kuala Lumpur Shaw Parade. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KYWong wrote a review Jul 2022
Hong Kong, China70 contributions28 helpful votes
+1
Good size room, very clean. Very cool and quiet air-condition system which is very important for hot summer. Polite staff, fast wifi. 10 minutes walk from Bukit Bintang and Jalan Alor. Many good restaurants and convenient stores around. Beautiful roof top swimming pool good for end of day swim.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from CINDY YEOH, Other at Mercure Kuala Lumpur Shaw Parade
Responded 14 Aug 2022
Dear kennywong_wong, Thank you very much for your perfect score and comments of your recent stay with us. We are happy that all the important facilities and our services made you stay your stay experience a positive one with us. I will share your ratings and comments with my team, as this will motivate us further to give our best to all our guests. Thank you for your support and we look forward to welcome you back to Mercure Kuala Lumpur Shaw Parade. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suzanna99 wrote a review Jul 2022
Launceston, Australia120 contributions76 helpful votes
Powerful quiet AC, nice room, good Breakfast. A mention of the beds which are VERY soft (and worn). Good hotel management. Make sure the location works for you. Must cross a busy road when heading out.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 22 Jul 2022
Dear Suzanna99, Thank you very much for your perfect score and comments of your recent stay with us. We are delighted to learn that your stay experience was a positive one. I will share your ratings and comments with my team, as this will motivate us further to give our best to all our guests. Thank you for your support and we look forward to welcome you back to Mercure Kuala Lumpur Shaw Parade. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Novie wrote a review Jul 2022
1 contribution
+1
From room, restaurant and amenities. Very clean. Comfortable bed. Internet so fast. Food is so good buffet. All staff are respectful, friendly and helpful. Overall excellent. <3 <3 <3.😊 Love from πŸ‡ΊπŸ‡²πŸ‡΅πŸ‡­
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 22 Jul 2022
Dear NMATest, Wow! We are very happy to read your comments and perfect score of your recent stay with us! Your feedback will spur us to continue to give our best to all our guests from our hearts at all times! Thank you very much once again. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcus Teoh wrote a review Jun 2022
1 contribution
+1
We organised a 2-Day TikTok Marketing Workshop in Mercure Hotel and were very pleased with the service from obtaining the quotation, setting up to food. Value for money with very speedy responses throughout. Tech support was great. Team was accommodative with my requests. Highly recommended to trainers and speakers! Kelly was great, her bosses too messaged me. Definitely would return if we have such training again. From Marcus Teoh All-In Academy.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 20 Jun 2022
Dear Marcustzy, Thank you very much for taking the time to post your feedback of your recent successful event at Mercure Kuala Lumpur Shaw Parade. I am honored that my team mates earned a special mention with thanks from you. It is from guests comments like this that will spur and motivate us to strive to give only our bests to our respected guests. We look forward to your next events and stays! Thank you once again. Cindy Yeoh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Theng Wee E wrote a review Jun 2022
Kuala Lumpur, Malaysia8 contributions10 helpful votes
Room condition satisfactory for the price, great location with walking distance to Lalaport, Times Square, Bukit Bintang area. Response from stuff could be better, many things said during booking were not fulfilled and had to push for it during check in using my ALL platinum membership. Overall good value for money. Overall building is a bit old but rooms are still in decent conditions except chairs are a bit old. Pool is small but that's not the reason to pick this hotel. Very small bar at the lobby. Parking is not free at RM10 a day. Breakfast is not full continental breakfast but good enough for a quick bite to get your day started. Good for business traveler as well if you need to be in the middle of town.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 20 Jun 2022
Dear MTICOO, Thank you for your feedback and support as ALL member. I am sorry we did not meet all your expectations during this visit. Your comments are well noted and I will share them with my team to ensure that we improve in the areas where we can and quickly. We look forward to your return visits. Thank you. Cindy Yeoh General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anujdaga wrote a review Jun 2022
Agra, India9 contributions6 helpful votes
The rooms are good, breakfast they don’t have much options for vegetarians but Roy and Jalal in F&B will help you out with whatever best can be provided. Also the housekeeping staff is prompt and rooms are well clean. The only recommendation is they should switch to glass bottles and keep a refill on every floor like Mercure in Indonesia, this will save lot of plastic.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Location is good, around 1 km walk to Bukit
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 20 Jun 2022
Dear Anujdaga, Thank you very much for feedback and awesome full ratings. Your comments are noted and we will try our best to address these items for a better vegetarian guests' experience. I am happy to learn that Roy , Jalal and Housekeeping team mates were assisting to make your stay as comfortable as possible. Indeed, plans are on the way for all Accor hotels to move away from one time plastic as you have kindly suggested. We hope that when you next check-in, it is in place in some rooms if not all rooms. Hence we look forward to your return visits. Thank you. Cindy Yeoh. General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Garry S wrote a review May 2022
1 contribution
They block many websites! This is not disclosed to us, not until I check in and tried to access some normal site I found I was blocked. DO NOT support this big brother BS. Censorship cannot be tolerate. Never stay at this hotel. Censorship is equal to repression!
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Date of stay: May 2022Trip type: Travelled with friends
Room Tip: Do NOT stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Kuala Lumpur Shaw Parade, Other at Mercure Kuala Lumpur Shaw Parade
Responded 20 Jun 2022
Dear Garry S, We appreciate your feedback however, I am sorry that we were not able meet all your expectations during your stay with us. Thank you. Cindy Yeoh General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$46 - US$55 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
213
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Frequently Asked Questions about Mercure Kuala Lumpur Shaw Parade
Which popular attractions are close to Mercure Kuala Lumpur Shaw Parade?
Nearby attractions include Laser Battle (0.4 km), MinNature Malaysia (0.5 km), and Escape Room (0.3 km).
What are some of the property amenities at Mercure Kuala Lumpur Shaw Parade?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
What food & drink options are available at Mercure Kuala Lumpur Shaw Parade?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mercure Kuala Lumpur Shaw Parade?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Mercure Kuala Lumpur Shaw Parade?
Conveniently located restaurants include Burger on 16, Overseas Restaurant, and Restoran Sek Yuen.
Are there opportunities to exercise at Mercure Kuala Lumpur Shaw Parade?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Mercure Kuala Lumpur Shaw Parade have an airport shuttle?
Yes, Mercure Kuala Lumpur Shaw Parade offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mercure Kuala Lumpur Shaw Parade have airport transportation?
Yes, Mercure Kuala Lumpur Shaw Parade offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Kuala Lumpur Shaw Parade?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Kuala Lumpur Shaw Parade offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Kuala Lumpur Shaw Parade?
The staff speaks multiple languages, including English, Chinese, and Malay.