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Puteri Park Hotel

Traveller (14)
Room & Suite (7)
About
Location
Cleanliness
Service
Value
Puteri Park Hotel is strategically located at the heart of KL making it convenient for you to experience what KL really is and has 243 Guestrooms ranging from Superior to Deluxe including 7 suites. Networked by LRT station, everything you need to see is just a few minutes away. Witness one of KL's highlights our nightlife. Just around the corner lies a night market, letting you taste essence of KL.
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Property amenities
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Public Wifi
Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Mid-range
32Reviews
22Photos
0Q+A
4Room tips
Traveller rating
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It's standard budget hotel, you'll get just the basics. But for the rates we paid for, i say it's reasonable. Location wise though, it's really not good for tourist as it is a bit in a sketchy area and far from major destinations. Further, not a lot of place to eat at.
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Unfriendly & rude operator, had called last night around 10+pm, as a frontline this people are so important for the image of hotel. The way picked up the phone itself so irritating, when I tried to find who his name is, he can questioned me back, why you want to know my
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Response from Puteri Park H, Front Office Manager at Puteri Park Hotel
Responded 15 May 2016
Warm greetings from Puteri Park Hotel Kuala Lumpur! Dear Ms. Farah, Thank you for your feedback. We are aware on the above issue regarding our staff attitude towards you. The said employee is a foreign part-time operator during that period as one of the permanent staff was on medical leave. Remedial actions have been taken to improve the services provided by our Front Desk staff. The team has also been reprimanded and briefed on their shortcomings and they are required to take corrective actions immediately. Unfortunately we are unable to undo what has happened but I am indeed grateful for the invaluable feedback as it is only through such constructive criticism that we are able to monitor our operations closely not only to sustain but improve our products and services. Thank You.
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Over all a good hotel with all good staffs. I didn't expect this much from them but they fulfil everything. I will definitely come back again if i am in kuala lumpur & i recommend this hotel to everyone.
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Arrive late at night, was expecting a simple and smooth check in. However, was disappointed with the front desk service. Half heartedly accept our arrival (like not interested at all). Even worse, our room was at block B. She mentioned that block B need to go accross a bridge,
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Response from Puteri Park H, Front Office Manager at Puteri Park Hotel
Responded 11 Jan 2016
Dear Mohd M, Thank You For Writing to us. We are sorry to hear that your stay at our establishment did not meet your expectations .We are sorry for the inconvenience during your visit to Kuala Lumpur. Your complaint has inspired us to re-train the front desk staff. Now, all employees have been reminder that the appropriate procedure .Please accept our most sincere apologies . We hope that your Next stay with us will be much better, meet our standard of excellent.
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Hotel quit ok. price is bit high. They charged half for early checking. food is very simple. there are few varieties. you don't have many choice. room is clean and has space but shower area in the bathroom is very tiny. staff is very good. The surrounding of the hotel is very
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Response from Puteri Park H, Public Relations Manager at Puteri Park Hotel
Responded 3 Jun 2015
Warmest Greetings from Puteri Park Hotel Kuala Lumpur! . Our room rate is among the cheapest in surrounding area. We have done our survey. On top of that we are one of the hotels in this area who provide buffet breakfast with that kind of room rate. Our location is safe and is not dangerous as you mentioned. All other places in Kuala Lumpur is also the same regardless if you are in Bukit Bintang, Petaling Street or even Putrajaya. Gangsters, prostitutes (plenty of them in Bukit Bintang) and thefts happen everywhere. So far none of our guest has bad experienced either pickpocket, thefts, being disturb, robbed etc. It depends where you go. If you don’t go to their nest you will be alright. If you just go eating, shopping, sightseeing…no one will disturb you. If you have valuable but you keep it away from anybody eyesight you will be fine. Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities. At the same time, we would like to extend our sincere apologies for the inconveniences that you have experienced. Once again, our apologies for the inconvenience caused and we thank you for your support and patronage.
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All photosTravellerRoom & Suite
Walau kecil cukup lengkap
Bed cukup lumayan
wastafel, toilet
kamar mandi
TV, meja rias
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12
"just don't go here."
"scout for standard rooms with good performing air conditioning units because settling"
"Just choose suite room at 13 and 14 floor.."
"choose a higher level room not facing the high-way because it will become very noisy in the morning when you are trying to catch up sleep."
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
247
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