Stunning building, interesting design, room was clean, comfortable and the balcony had great views over the city. Staff went the extra mile to help with an early breakfast and taxi arrangements. Highly recommend!
It’s such a good stay in Alila. Everything is great, the environment is so cozy and warm. We love the Hotel Amenities (e.g. Shampoo, lotion, etc.), we request for buying it, too bad it’s not for sale. Children friendly, my daughter get to have her milk and snack everyday in the bar counter. In fact we extended our stay there. Definitely will back again. Thanks Alila ❤️
We reached at 5pm to check in, reception told me the room is not ready yet, we wait till 6pm only able to check in which the check in time stated was 3pm. Next day before check out, there are no water supply , we couldn't take a bath. We called to reception, they let me turn on the switch and wait. We follow the instruction given and wait for half an hour still no water supply, hotel should notify guests in advance for this issue.This is a very bad experience and definitely will not visit again.
Place was beautiful. However, the pool area door was a tad difficult to open or get into. My daughter was frustrated didn't get to the pool. The food served in Botanica + Co was not good though. Can taste the ingredient were perhaps not fresh?
Amazing hotel - room was spacious and immaculately clean. Easy to check in and out. Service staff was friendly and polite. The only thing was the lobby is on the 41st floor so getting in and out of the hotel was a bit time consuming.
Overall, would say that the hotel is overrated. If you like taking instagrameble worthy pics, this hotel is for you. Otherwise, don't bother and spend your money at a better 5-star hotel. Breakfast is bad, basic body cleaning supplies are scarce and hospitality is so so. Also, you would need to pay for parking, although you are a staying hotel guest. Would give 5 stars for the location, though.
Although the hotel have been there for years, overall is still good only very small details shown in the room to remind you this is not a new hotel. Special shout out to Wendy, Timothy and Irwan (can’t recall his name) They arranged everything beyond expectations. Also Wendy, remembered my name even on the second day at the hotel. This normally happened to me at my regular hotel (currently under renovation)
It was a great staycation experience with Alila as the environment, services, and food were amazing! The hotel were so clean and provided quality services ! Overall i was really satisfied with the staycation and would definitely come back again !
Beautiful place to visit and relax. Just avoid choosing rooms right under the gym. Unless you would like to be woken up by heavy weights lifting dropping sound early in the morning shocking you up. If you’re planning to go there, do go to Entier at least once for their meals. It’s my second time there and the food did not disappoint!
Overall a very classy and quiet hotel to “get away” from the hustle and bustle as it’s located just slightly away from the main KL city centre. View from the room is amazing and the room was beautiful
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