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W Kuala Lumpur

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121 Jalan Ampang, Kuala Lumpur 50450 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1101)
Room & Suite (307)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Kuala Lumpur
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 685 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
From a humble mining town to the capital of Malaysia, Kuala Lumpur is the gold standard of going further. Get to know the Golden Triangle, the Kuala Lumpur City Center (KLCC) and the shopping triple threat posed by Bukit Bintang, Pavilion and The Row. Stroll KLCC Park and the Perdana Botanical Gardens or visit Chinatown and the Batu Caves, both a short drive away. The Petronas Twin Towers are within walking distance of W Kuala Lumpur. Bold and a little brash, our 5-star hotel blends the new with the old at Away® Spa, where expert massages meet ambient chants. Hustle for that muscle at FIT® and kick back with a cocktail at WET®, our outdoor pool facing the Petronas Twin Towers and city center. Fuel up at our on-site restaurants and host grand events worthy of our 700-person Great Room. Settle into your guest room and make use of a signature W bed, pillow menu and W MixBar. All hotel rooms include Bluetooth soundbars, colorful wall art, and free Wi-Fi. Raise the bar at W Kuala Lumpur, then jump over it.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Chinese, German and 1 more
Hotel links
Special Offer:LIVIN' LA VIDA LOCAL!
411Reviews12Q+A39Room tips
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Popular mentions
TravellingMom85 wrote a review 17 Oct
Malaysia41 contributions83 helpful votes
Service were top notch from the moment we step into the hotel, rooms were large with 2 queen beds, impressive variety of light modes available and automatic blinds. Beds are super comfortable! 2 'smash it' birthday cakes with balloons were so thoughtfully sent to our room upon check in as it was my husband and son birthday (Thank you!!) Breakfast was one of the best we had in KL hotel (we have been to almost all the 5 star hotels in KL and this is hands down the best breakfast buffet spread) Wet deck aka the pool was a FUN place to be!! The pizza ordered was really tasty, the twin towers literally just in front of us. What else could we ask for?? Thank you W KL for reviving my kids and my sanity!! We will be back!!
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Date of stay: October 2021
Location
Service
Sleep Quality
2 Helpful votes
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Response from W Kuala Lumpur, General Manager at W Kuala Lumpur
Responded yesterday
Hello TravellingMom85, Happy belated birthday to your husband & son and thank you for choosing our hotel to celebrate this special occasion with us! I am thrilled to know you have a great experience with us and happy to know that you like our hotel design features variety light modes and automatic blinds! Furthermore, I’m delighted to know that you have a great breakfast experience with us at Flock, I continue to get great comments from our guests regarding the variety choice of foods. We try to please all palates and preferences. Moreover, I do agree with your comment about our hotel WET Deck featuring outdoor dining and freshest catch. It is truly a spark with the stunning views of Petronas Twin Towers. Once again, thank you for your review on TripAdvisor and I’m happy to know that we may welcome you again at W Kuala Lumpur for your return stay. We’ll be here when you’re ready to come back. If I may be of further assistance, please do contact me via christian.metzner@whotels.com. Have a fab week. Stay Stylish, Christian Metzner General Manager W Kuala Lumpur
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MegatHazmiz wrote a review 17 Oct
Guildford, United Kingdom29 contributions7 helpful votes
We had a one night staycation here and it was wonderful! The hotel was kind so kind to accommodate all our requests. I believe this is partly contributed by Naddy from the reservations team. The lady at the front desk was also very kind to give us late checkout. Everything about the hotel was amazing. The KL tower view from our room was stunning! The room design especially the bathroom was so nice. Loving all the techs that came with the room. We got locked out of the room because our keys didnt work for some reasons. But the mobile keys on the Bonvoy app came in handy and came to our saviour. The breakfast was superb! One of the best hotel buffet breakfast I’ve had so far. They even served butler-passed item during the meal. While I was taking photo of the pastries counter, the chef even approached me to explain about the variety of pastries that they were having on display. I could tell that he really takes pride in his team’s works. So kudos the culinary team! Almost everyone I encountered in the hotel asked me how was my stay. All I could tell them was how perfect it has been. Thank you W KL! I will definitely be back.
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Date of stay: October 2021Trip type: Travelled with friends
2 Helpful votes
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Response from WKualaLumpur, General Manager at W Kuala Lumpur
Responded yesterday
Hello MegatHazmiz, You have made my day! Thanks for choosing our hotel for your recent stay and your time to review our hotel. We’re thrilled that you enjoyed your time at W Kuala Lumpur. It is very kind of you to compliment our Talent, especially Naddy, who took great care of you even before your arrival. We’ll be sure to pass along your compliments to her, you definitely made her day! Furthermore, I’m especially happy to know that you enjoyed the stay with our room that was assigned to you and do agree with you that guests are able to enjoy the city skyline with the stunning KL Tower view. Thanks for mentioning the Mobile Key feature that we're one of the few hotels that offer to provide a worry-free, contactless experience. Nevertheless, I do agree with your comment on breakfast at Flock on the variety choice of foods, and I continue to get great comments from our guests. Our food is made of organically grown products as well as artisanal delights, such as locally `made cheeses and chocolates; even the honey is locally sourced, the Tualang Honey, a Malaysian multifloral jungle honey. We try to please all palates and preferences. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via christian.metzner@whotelsworldwide.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
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Sarah K wrote a review 10 Oct
1 contribution1 helpful vote
Celebrating my kid’s birthday and booked Spectacular room with Twin Towers view, so you can imagine how much we paid for the room. Complimentary cake was disappointing, we needed to get another cake outside just to get a proper picture of the birthday celebration. They don’t have any shuttle to KLCC, so we have to walk with little kids on tow crossing the busy streets and all. Called for extra towels, we only got them 40 minutes later after multiple calls. Literally can get better room-for-value anywhere else, i have paid for less than half the room price elsewhere and still be satisfied. Staff were awesome though. Definitely will not come here again and will not recommend this place to family and friends.
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Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
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Response from W Kuala Lumpur, General Manager at W Kuala Lumpur
Responded 1 week ago
Hello Sarah, Thank you for taking the time writing this review. I’m very sorry to hear your comments towards your recent stay experience. It is never a pleasure to know that we disappointed a guest but I am always grateful for feedback so that we may learn and improve. I did notice your remark about our service attentiveness and I am sorry that it caused you disappointment. I have shared your review with our team… I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. Please do not hesitate to contact me via christian.metzner@whotels.com and I would be delighted to ensure you are looked after in case you would give us another try to make up for our shortfall. With Kind Regards, Christian Metzner General Manager W Kuala Lumpur
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shah rizha wrote a review 8 Oct
Batu Caves, Malaysia1 contribution2 helpful votes
A fabulous place to stay with awesome automatic blind which i love to playing with. Thanks to maizan from sky deck department. Very humble person to serve us. Relax with the lovely views which ensuring you absolute privacy after a day’s hard work.
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Date of stay: September 2021Trip type: Travelled with friends
2 Helpful votes
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Response from W Kuala Lumpur, General Manager at W Kuala Lumpur
Responded 1 week ago
Hello Rizha, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Kuala Lumpur and you like our hotel design – fab! I am delighted to know that our Talents took good care of you at WET Deck and thank you for your compliments towards our Talents, especially Maizan. We’ll be sure to pass the message to him and you definitely made his day, thank you! Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via Christian.metzner@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Have a fab week. Stay Stylish, Christian Metzner General Manager W Kuala Lumpur
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Kent wrote a review Sep 2021
Petaling District, Malaysia77 contributions26 helpful votes
+1
My partner surprised me on my birthday with a booking to stay in W Hotel, and it is becoming our yearly affair to stay in W Hotel for special occasions. Each time I stayed here, the experience is always uniquely amazing. I find the staff in W Hotel really go beyond the mile to make my stay happy. There aren't any place in this hotel that aren't scenic and it's no surprise considering it's the neighboring of the Twin Tower. My room got upgraded to a KLCC view which was almost like a gift from the hotel knowing it's for my special day and arranged for nice decor in my room upon arrival. The room is predictably amazing and just as great as all the times I've stayed. I also like this season's selection of toiletries -- Momo, as compared to last year's Bliss. Wet Deck needs no introduction, I had a good swim after the SOP allows swimming and spend a great deal of time having my birthday evening drinks with my friends there and a dinner in front of the Twin Tower. I must say too that the food didn't disappoint and maintains the same consistency with my previous visit in March. Sidenote, perhaps just my personal preference but having tried both, I prefer the mocktail over the promotional cocktail. Perhaps a classic gin-tonic would be a safer selection next time for me. I also like how safe I feel in W Hotel considering the audience and staffs are more open minded and accepting to guests who enjoys party living and LGBT-friendly. There are some staffs that have been familiar faces to me, while some that I've missed. Lastly, I think W Hotel is unmatched when it comes to the facilities (e.g. view, pool, room). A triple thumbs up and will come again and make W Hotel as part of my top go-to hotel for celebrations!
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Date of stay: September 2021
Value
Location
Service
Room Tip: #2114 has the best view to KLCC
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3 Helpful votes
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Response from W Kuala Lumpur, General Manager at W Kuala Lumpur
Responded 4 weeks ago
Hello Kent, Happy belated birthday to you and thank you for choosing our hotel to celebrate this special occasion with us! I am thrilled to know you have a great experience with us and you have a great stay with our Spectacular Room! I agree with your comment about our hotel's WET Deck, which is a true sparkle at W Kuala Lumpur, offering panoramic views of the Petronas Twin Towers, al-fresco dining, freshest catch and imported meat. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via christian.metzner@whotels.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Have a fab week. Stay Stylish, Christian Metzner General Manager W Kuala Lumpur
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PRICE RANGE
US$176 - US$240 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
150
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Frequently Asked Questions about W Kuala Lumpur
Which popular attractions are close to W Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.3 km), Breakout Real Escape Game (0.4 km), and Dewan Filharmonik Petronas (0.3 km).
What are some of the property amenities at W Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at W Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Kuala Lumpur?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to W Kuala Lumpur?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Flock, W Kuala Lumpur, and Nadodi KL.
Are there opportunities to exercise at W Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does W Kuala Lumpur have an airport shuttle?
Yes, W Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does W Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.