ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
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Room & Suite (238)
Dining (72)
About
#122 of 1,182 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Strategically located right in the heart of Kuala Lumpur, ibis Kuala Lumpur City Centre is only a 5-min walk from Petronas Twin Towers, KLCC Park and major shopping malls including Suria KLCC. It is walking distance to Kuala Lumpur Convention Centre, National Library and many other top tourist attractions and very accessible by LRT train stations. All contemporary guestrooms feature supremely comfortable beds, complimentary Internet and modern amenities for a good night's stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Shuttle bus service
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Safe
Bottled water
Clothes rack
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
118Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
32 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Getting there
KLCCKuala Lumpur Rapid KL6 min
Ampang ParkKuala Lumpur Rapid KL8 min
Car HireSee car hire from US$21/day
457Reviews21Q+A53Room tips
Reviews
Traveller rating
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A bad experience. When we enterd the room (which is tiny, unlike the photos we saw) we were shocked by the terrible, suffocating smell of it. The room was very dusty. The bed did not look clean, and the pillows were filthy, stained, and smelly. We went back to the unfriendly lady at the reception, who offered to change the room, and we were given a MUCH cleaner room. The rooms are small, with no proper cupboards/closets. The bathroom is very tiny. Breakfast is ok. Not bad. Lacks variety. People working in this hotel are, generally speaking, quite unfriendly. Always frowning and quite aggressive. Didn't like it much there, and was glad to leave. Wouldn't recomend this place. Will look for another place to stay, next time in KL. The only merit, probably, is the location. The swimming pool is nice. …
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 1 week ago
Dear Sir/Madam Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We’re going to fix these issues and we hope you’ll visit us again. We want all customers to feel welcome and appreciated, and we’re sorry that this didn’t happen for you. We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel seems wonderful at first glance, however, unfortunately the facility is not clean enough, there is a problem with the laundry of your clothes - they never know, when they will be ready and back to you. The hygiene at the restaurant is questionable. There is plenty of different Asian foods and none European, which might be disturbing if you are not used to eating spicy food. Otherwise very friendly staff.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 2 weeks ago
Dear Sir/Madam, Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. We truly value your feedback and the time you took to suggest for our hotel performance. Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really disappointed with the service at IBIS KLCC. I stayed from 10/11/23 , check out 13/11/23. On 12/11/23 when i came back to my room, my bed still messy, the glass that i used yesterday still in there, and i didnt get toiletries. I was shocked that the hotel didnt do something very basic. So so disappointed
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 2 weeks ago
Mr David, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Please provide further details in order we can investigate on this issue. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was really nice, great location, clean and has all the facilities you could want. The pool was a lovely touch after a long day exploring and looks over the city again very clean and well looked after. The hotel is advertised as having a view of the Petronas twin towers however a new building as been built in the way. Didn’t have any food in the hotel so can’t comment on that. If you need a taxi to the airport don’t book through the hotel as they charge almost double. We used grab and it cost MYR 70.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 16 Oct 2023
Dear Sir/Madam, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us. Looking forward to welcoming you again soon. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Dine at Kampung Kitchen. Everything was OK. We enjoyed our moments that night. The food was okay, with decent spreads. IF DRIVE BIG CAR DON'T PARK INSIDE THE HOTEL BUILDING. PARKING IS SMALL & INCONVENIENT. SMALL CAR OK NO PROBLEM.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 6 Oct 2023
Ms Ismanida, Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. We still can offer to park the car surrounding the hotel area upon availability ms. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room Good location Nice swimming pool You can just walk to KLCC and many foodcourt near the hotel. Need to upgrade tv channel . Breakfast so many varience and tasty. Highly recommended for tourist
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 15 Sept 2023
Dear Sir/Madam, Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. Best, Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here for 5 nights with my wife. The rooms are neat and clean and the hotel is well located but dealing with the staff here is a nightmare. The front desk helpline number of '0' wasnt working. It took 2 days to rectify after multiple complaints. On day 3 for some reason, the housekeeping staff took away the towels and hand towels placed in our room. It took 3 phone calls and 2 visits to the front desk to get it back. Wow! All because the HK staff we met on the floor refused to help with our request. And we had to bear all this after 9hrs of touring at the end of the day and only for asking towels!! The HK staff showed Bad behaviour, bad responses to me and my wife, not at all courteous and talking as if he is doing us a favour. The front desk staff is no different. Couple of the girls are good but most of them lack courtesy and a decent way of responding. The staff here doesn't give a feeling of being helpful or suggestive. Surprising to see such mentality in a tourist city. Some of the other tourists i spoke to in the hotel also had similar issues. We had breakfast at the hotel only on Day 1 so I don't much to say about it. Coffee given in the tea maker set is bad. The bathrooms are a little small in a standard room. The pool is good. The overall aroma in the hotel is good. Air conditioning is good. Skyline view is good. Stay here for the location and the price but not for the service. …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Crowded restaurant at all times
2 half litre water bottles complimentary. Rest are chargeable....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 20 Aug 2023
Sir/ Madam, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the best equipped hotel I have ever visited, and note that I have mainly stayed in European hotels so far, albeit low-budget ones. As its name suggests, the hotel is situated right in the city center. It takes 5-10 minutes of walking to the Petronas Twin Towers. You can find everything you need in your room. There were slippers waiting for me, I was supplied with bottled water every day (since you can't drink the tap water), little bags of tea, sugar etc. coupled with a kettle were available, and a hairdryer and all the hygiene accessories were at my disposal. They have universal international sockets where you can plug in anything, so I didn't need the travel adapter I bought previously. The room didn't have a balcony, but it had a large window (encompassing almost the entire wall) with an awesome view of the city. The lifts were a little bit confusing at the beginning, as you don't call them the common western way, but simply click on whether you want to go up or down. Once in a lift, you are not allowed to go to the floors where the guests' rooms are until you scan your room key, so that is an added security. WIFI worked well in my room, but in the lobby there were some problems with connection and it always froze my tablet. The reception staff, however, was very polite and helpful. They would call some numbers for me and did other little services. There is also direct transfer from the hotel to any city attractions, airport or wherever you need. The restaurant is very good and has a large variety of different foods, from Asian to more western. It's on a buffet basis, so you can take whatever you want. I had breakfast included in the price, but if I wanted to have a lunch or dinner, I had to pay, which I occasionally did. The restaurant staff was generally nice and helpful, only one worker seemed to have some kind of problem with me. She always charged me more than others and was somewhat rude and kinda pointed fingers at me for something I never figured out, but oh well, let's attribute that to language barrier. Overall, this is a very good hotel and the only one so far I rated with the highest rating.…
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 9 Aug 2023
Ms Sanja, Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Come here because the rims are cheap… You won’t have very much luck with getting help on anything else. Service? No. Front desk availability? No. They’re too busy checking people in all the time. For a hotel this size with this many rooms, why they haven’t devised a special lobby specifically for busloads of people that need to check in is beyond me. Arrived on a Friday, knowing I had an event on Saturday evening. Immediately submitted my laundry before noon, but unfortunately, I didn’t get it back until my dinner was already in progress. I am unfortunately unable to trust this Hotel ever again in the case that I need to have my clothes in order For an event. I flew 10,000 km to wind up late at an event due to the fact that it takes more than 30 hours to iron a Tuxedo and launder a white dress shirt. Great job guys! 👍🏽…
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 13 Jul 2023
Dear Sir, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis kuala Lumpur city centre. Would appreciate if you could contact hotel directly in order for us to rectify the issue with our team member sir. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re late to check in, feel exhausted and sleepy, but this is what we got from their staff: 1. Late check-out is not possible even though i’m accor plus member which is one of the benefit that supposed to be offered. Compared to the previous night i got late check out at 6PM at Phuket and Tokyo, they even offer me to get the advantage 2. The staff didn’t give us the complementary voucher for welcome drink. Normally the staff give that with the key 3. The reception is rude, no greetings no smile 4. Got no treatment for members (which normally i got letters, even fruit or snacks) I just feel like staying not in accor hotel.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Muntaz Narayani Devi, Guest Services / Front Office at ibis Kuala Lumpur City Centre Hotel
Responded 6 Jun 2023
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with IBIS Kuala Lumpur City Centre wasn’t good. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting me know about (problem mentioned). I’m going to talk to our team and fix this. Please know that this is not normally how we do business. We want all customers to feel welcome and appreciated, and we’re sorry that this didn’t happen for you. We look forward to welcoming you back at your earliest convenience for another great stay. Thank you, Ms Vivian Chu Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$43 - US$57 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
684
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Claim Your ListingIBIS KUALA LUMPUR CITY CENTRE HOTEL (S̶$̶7̶0̶) S$55: UPDATED 2023 Reviews, Price Comparison and 667 Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about ibis Kuala Lumpur City Centre Hotel
Which popular attractions are close to ibis Kuala Lumpur City Centre Hotel?
Nearby attractions include KL Forest Eco Park (0.3 km), Avenue K Shopping Mall (0.5 km), and Masjid As-Syakirin (0.4 km).
What are some of the property amenities at ibis Kuala Lumpur City Centre Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at ibis Kuala Lumpur City Centre Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at ibis Kuala Lumpur City Centre Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ibis Kuala Lumpur City Centre Hotel?
Yes, free parking is available to guests.
What are some restaurants close to ibis Kuala Lumpur City Centre Hotel?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Sushi Hibiki, and Sassorosso.
Are there opportunities to exercise at ibis Kuala Lumpur City Centre Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does ibis Kuala Lumpur City Centre Hotel have an airport shuttle?
Yes, ibis Kuala Lumpur City Centre Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ibis Kuala Lumpur City Centre Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ibis Kuala Lumpur City Centre Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ibis Kuala Lumpur City Centre Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.