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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#16 of 835 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the very heart of Kuala Lumpur’s Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city’s origins and colonial heritage in a contemporary setting that exudes the soothing qualities of a true Urban Resort. At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Kids pool
Airport transportation
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
Umbrella
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
7 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
E-mail hotel
Getting there
Raja ChulanKuala Lumpur Rapid KL7 min
KLCCKuala Lumpur Rapid KL9 min
Car HireSee car hire from US$21/day
1079Reviews19Q+A72Room tips
Reviews
Traveller rating
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Most Recent
GLOBAL ADVENTURE wrote a review Yesterday
Manchester, United Kingdom890 contributions269 helpful votes
+1
Quite a new hotel in Kuala Lumpur my first stay here , the hotel location is very central and staff at check in were polite and helpful , the entrance is different with nice features and lobby has a elegant design, rooms are nice and spacious , pool views are not great but ok , overall a nice 5 star hotel
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Beautiful hotel with really amazing staff that go above and beyond. The breakfast buffet was suited to all, with many variations and choices. Great location within easy walking distance of The Pavilion shopping mall. Our room had a view of the Petronas Towers as promised, and it was spacious with great lighting and air conditioning.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 5 Mar 2023
Hi there, Thank you so much for taking the time to write the review to us. We truly appreciate your kindly compliments about our hotel breakfast buffet and staff service. We really look forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal Ng Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was prefect from check in followed by breakfast n check out. The rooms was decorated with balloons n they left a complimentary cake for my Mrs birthday. The breakfast was good n the waiter bell was friendly.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Location, service, and beautiful rooms, if that is what you are looking for, then the Ruma is the place to stay at! had a wonderful stay there and would definitely go back. The service was also impeccable.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Well-appointed spacious room with his & hers sections for the baths. The bathtub and hot water is excellent. And the light settings in the rooms were comofrtably set. The wardrobe section could have a seperate light switch. Scent at the lobby was overpowering and the corridors leading to the rooms could be 3 tones dimmer for a good transition back into the rooms. Overall, still a meticulously designed hotel and a great stay.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi there, Thank you for sharing your feedback about your recent stay at The RuMa Hotel and Residences. We appreciate your positive comments about our rooms and amenities. We've noted your suggestions about the lighting in the wardrobe section and the lobby scent, and we'll work on improvements. We're delighted you had an overall great stay, and we look forward to welcoming you back in the future. Till then, Daniyal Ng Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I absolutely loved my stay at RuMa hotel. Perfect location, amazing atmosphere and outstanding staff. I enjoyed long evenings at the pool bar where especially Shuvo was always very attentive and provided perfect service. Overall this hotel can be only recommended. Also you gotta try the spa.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Aiice, Thank you for your kind words! We're thrilled you enjoyed your stay at The RuMa Hotel and Residences, our pool bar, and the outstanding service from Shuvo. We appreciate your recommendation and can't wait to welcome you back. Till then, Daniyal Ng Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing to complain. Great location, beautiful rooms and facilitites. For the quality you're getting, the price is very affordable. WIll be my go-to stay in KL from now on. Also love the sustainability push. Keep up the good work!
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi there, Thank you for the positive review! We're delighted you enjoyed your stay with us and found our location, rooms, and facilities great. Your support means a lot, and we'll keep up the good work. We look forward to hosting you again soon! Till then, Daniyal Ng Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a wonderful stay at the Ruma. My room was so clean and comfortable. Staff were friendly, helpful and knowledgeable. The food was delicious and the pool was beautiful. We were there on business and the meeting room was great and comfortable for our group. Transport to and from the airport was prompt and comfortable. The hotel is so close to great shopping and attractions. Couldn't have had a better stay
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Susan, Thank you for your wonderful review! We're thrilled you had a great stay at The Ruma. Clean and comfortable rooms, friendly and knowledgeable staff, delicious food, and a beautiful pool - we're delighted you enjoyed it all. We look forward to hosting you again soon! Till then, Daniyal Ng Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Ruma for two nights before heading out to the Maldives. The service over all is ok, but not great. For example, we had our room-cleaning light on for 6 hours since 10am and only found out at 4pm the room was still messy, and we had to get ready to got out but without clean towels in the room. Staff in pool area were attentive and sweet. Spa is really nice and offers various treatments. The therapist Wendy who did my massage was so good that I ended up having spa treatment two days in a row. One area the hotel needs to improve is the F&B program. It’s not up to international level. We had our first experience with sweet martini. Very limited healthy food choices in pool area, room service and breakfast. We are not sure if that’s the local cuisine style. We had an awesome omakase dinner at Sushi Oribe, which is only few blocks away from the hotel. In the end, Ruma is a good value city hotel for a quick transit.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Everything about the Ruma is amazing. From the friendly and attentive staff to the excellent service, food, and facilities. I loved the location and the story behind the hotel design and décor. I definitely recommend the Ruma!
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$148 - US$180 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
253
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Claim Your ListingTHE RUMA HOTEL AND RESIDENCES (S̶$̶2̶1̶9̶) S$141: UPDATED 2023 Reviews, Price Comparison and 1,582 Photos (Kuala Lumpur, Malaysia) - Tripadvisor
Frequently Asked Questions about The RuMa Hotel and Residences
Which popular attractions are close to The RuMa Hotel and Residences?
Nearby attractions include KLCC Park (0.3 km), Pavilion KL (0.4 km), and KLCC - Bukit Bintang Pedestrian Walkway (0.2 km).
What are some of the property amenities at The RuMa Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The RuMa Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The RuMa Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The RuMa Hotel and Residences?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The RuMa Hotel and Residences?
Conveniently located restaurants include The Grand Getaway by Grand Hyatt Kuala Lumpur, Horizon Grill, and Mandarin Grill.
Are there opportunities to exercise at The RuMa Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The RuMa Hotel and Residences have airport transportation?
Yes, The RuMa Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The RuMa Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The RuMa Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The RuMa Hotel and Residences?
The staff speaks multiple languages, including English, Chinese, and Malay.