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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 17/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The RuMa Hotel and Residences
Updated 17/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 728 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the very heart of Kuala Lumpur’s Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city’s origins and colonial heritage in a contemporary setting that exudes the soothing qualities of a true Urban Resort. At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Kids pool
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
Umbrella
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English, Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Contact
7 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL7 min
KLCCKuala Lumpur Rapid KL9 min
Car HireSee car hire from US$21/day
745Reviews15Q+A50Room tips
Reviews
Traveller rating
- 617
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- 14
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This is a last minute weekend getaway. The stay was from the 24 June to 26 June. The Ruma could have garnered a 5 star rating only if…… Lets start from the beginning….this was meant as a weekend getaway for my friend and I. We initially wanted to go to Melaka but most of the hotels there were fully booked so we decided on just a city stay in KL. Our usual city stay hotels were either The Mandarin Oriental or The Grand Hyatt. Having heard so much about The Ruma, we decided to try The Ruma instead. Reservation was done on the hotel website and we managed to secure ourself a “direct booking rate” for a Corner Studio. Rate were competitive to our usual city hotels mentioned above. Reservation was straight forward. A plus point. Received a confirmation e-mail almost immediately which include some detail to enhance our stay. Among others were method of salutation and pillow menu. Quite impressive for a first impression. However, when we arrived in the evening, the pillows in the room were not as per what we selected. We thought that since our reservation was last minute, the issue would be resolved later in the evening or the latest during room make up the next day. But, it was not so. I could have called the housekeeping but I guess this is one way to gauge the service level and service delivery of hotels. The first “only if”. Arrival and check in was great. The doorman and the staff at reception were on par with other 5 star establishment. Ms Diane attended to me and addressed me as per the detail I provided on the confirmation e-mail. She deserved a pat on her back. The welcome drink was a nice gesture, especially on a hot and humid day. I love the decor of the hotel. The use of “tikar mengkuang” instead of the regular carpet reflects the “Malaysianness” of the hotel. So does all the small adornments on the wall and tables. Another big plus point for the hotel is location. Within walking distance to Pavillion and KLCC. The room was also very nicely decorated. Loved the big windows in the Corner Studio. Lighting was just right, not too dark as was in some hotels. Loved the complimentary mini bar items, although a bit limited in choice. Check out the complimentary minibar in The Edison Hotel in Penang. Probably the only three things I would complain about the room were the lack of waste bin, the noise level and the lack of iron and ironing board. There was only 1 waste bin, located in the toilet, another one in the living room itself would be nice. On the noise level, you can clearly hear people talking on the corridor outside. Thirdly, it was quite weird that a 5 star hotel did not provide an iron and ironing board in the room. The bathroom was nice but the water pressure was quite low to enjoy a nice rain shower. The complaints above are trivial in nature, not those that makes me not want to come back again, but what follows are the main points of “only if”….the main things that makes me rate the hotel a 4 instead of a 5. First of all, the most important thing of all, is the attitude of the staff. Except for those in the Front Office, the staff need to be more courteous and friendly. Some of the staff display a degree of snobbishness. The server at breakfast just plopped down our orders of main course on the table without even an explanation or an enquiry as to who order what. Not even a smile and at a speed that I didn’t even managed to thank him. Plopped the plates down and whoosh he was gone. The main course menu was also taken away once you ordered giving the impression that you can only order once when in fact you could order more if you wanted to. What is the point of asking how I would like to be addressed when the hostess only asked my room number and did not even greet me. A simple “Selamat Pagi Encik Adli” would be nice. She had the room list with the guests name with her. At The Mandarin Oriental, the hostess would greet you with your name and then during the meal, the manager would make a point to go to each table to introduce himself/herself and to check that everything was all right. What I saw at Atas was the staff talking to each others. Another negative point to mention…..this was the only time that we had to wait to be seated during breakfast. At other 5 star hotels we stayed, we were immediately ushered to our table even during peak time. The restaurant “Atas” was just too small. Who would want to come down for breakfast at 6 am on a weekend? The variety of food served was also not impressive. Not only during breakfast but also during other meals. Initially we wanted to have dinner at Atas but after looking at the menu we decided not to. Room service was even worse. However, credit where credit is due, Nasi Lemak during breakfast was superb. Go and have a look at what are on offer at The Mandarin Oriental and The Grand Hyatt. I keep mentioning these 2 hotels because they are the closest competitor you have. Staff are what makes or breaks a hotel. Sadly for The Ruma, the staff are not on par with other 5 star properties. I had stayed at a 3 star place with a better staff so there is no excuse for a 5 star rated hotels not to have a better trained and courteous staff. The big reason why I did not give a glowing review. Only if the staff are better…..…
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Ample parking but if you are driving larger than average car, the parking spaces and lane can be...
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Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 3 days ago
Hi Adli, We would like to thank you for the amazingly detailed review you have written in regards to your time here at The RuMa. We sincerely apologise for the lackluster experience you encountered during your dine-in at ATAS. This is not in line with our core values and we are greatly disappointed in ourselves for failing to live up to that expectation of ourselves. We will take your feedback to heart and use this as motivation to push ourselves to perform even better than what is expected of us. Rest assured that this will not be forgotten and we will take it upon ourselves to improve our services to beyond satisfactory standards. Till then, Daniyal Ng, Executive Assistant Manager
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Hotel's Favourite
From the moment we pulled over for luggage drop off, we were blown away by the service rendered by the lovely staff at The RuMa. Excellent and warm service rendered by the staff, and the hotel is different from other hotels you would find in the City Centre, with it's warm and earthy, almost contemporary Balinese feel. Kinda feels you're in a beach resort but in the city, which is nice. The hotel is nicely tucked in a quieter area of the city, whilst still being really closeby to KLCC and Pavillion. The swimming pool is great and they weren't too many people. Water temperature was just nice and not too cold. Food is nice and in house guests get a 25% discount on dining, which I wasn't aware of until I was pleasantly surprised with the bill. One incident which really spoke to us, was when we left our room only for about 2 hours for our evening cocktails and canapes , only to come back to fully made up room! We stayed for only 2D1N and from my experience, you don't really get a Make Up Room Service for a one night stay. Extra kudos to The RuMa for this! Would definitely want to stay here again.…
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Date of stay: November 2021
Value
Service
Sleep Quality
3 Helpful votes
Helpful
Response from The RuMa Management, Guest Services / Front Office at The RuMa Hotel and Residences
Responded 17 Nov 2021
Dear TekoChan, Thank you so much for your lovely review! We cannot express enough how much joy it brings us to hear that you enjoyed your time here thoroughly. We are so grateful for this overwhelmingly positive review and we certainly look forward to having you here at The RuMa again in the near future! 'til then, Kenneth Khaw, Rooms Division Manager
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During check-in it was really wonderful - beautiful hotel, we were served drinks etc. Bellboy was attentive etc. What really spoilt it all was on the day of checking out, we called at 10am and asked for a late checkout. Was given a firm no, we couldn’t delay even for 30 min because apparently they were fully booked. Ok we accepted that. At 11.55am they called to remind us checkout is at 12pm. At 12.02pm on the dot, they called again asking if we needed someone to help us carry luggage as it’s past checkout time. We were actually leaving the room already, and with that last phone call, we were fuming. What’s with the crazy rush?? We paid for the room, it wasn’t free! We hv never been asked to quickly leave a hotel like this before!! We felt really unwanted and unwelcomed, and it really spoilt the mood for our whole trip. So despite the nice furnishings, we won’t ever come back to this hotel again. …
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 2 days ago
Dear Hydealy, Thank you so much for taking the time to share your experience with us. We apologize that we fell short of expectations during your departure experience and deeply regret the inconvenience caused. Please know that we value your feedback and will use it to improve our services moving forward. We hope that you will return again in the near future for an improved experience here at The RuMa. Should you have any further concerns, you may contact me directly at daniyal.ng@theruma.com Till then, Executive Assistant Manager Daniyal Ng
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We spent two nights in hotel RuMa. A very nice hotel in a good location close to the KLCC. The rooms and the entire hotel are very nicely furnished. The lighting design in the rooms is unique. Breakfast was very good, with a large selection. Due to our postponed return flight we got a free late check-out so that our son could still take a nap in the afternoon.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 2 days ago
Dear Basti, Thank you so much for the lovely review! It is great to see that you had a great time and enjoyed an experience we strive to ensure for all of our guests. We're glad to hear about your time here and we are looking forward to many more returns to The RuMa. Till then, Daniyal Ng, Executive Assistant Manager
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I recently stayed at Ruma hotel for my girlfriend’s bday. It’s no surprise to say that it was nothing short of amazing. The staff at reception and throughout the hotel is friendly, warm and welcoming. They really do make you feel like a VIP. Everything from checking in to checking out was seamless and hassle free. And the highlight of our staycay was of course the room. We stayed at the deluxe suite for 2 nights and the view was of KL was just spectacular. The room itself was so spacious and comfy. It made the both of us want to stay in more. The bed was fluffy. Pillows were soft. It really was the Ruma away from your rumah. Would definitely be back for another staycay in the future.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi KC, Thank you so much for the lovely review! It's wonderful to see that you had a great time and enjoyed an experience we strive to ensure to all of our guests. We're glad to hear about your time here and we are looking forward to many more returns. Till then, Daniyal Ng, Executive Assistant Manager
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Hotel with elegant design and decoration. Room with comfortable bed, clean and tidy. Pool side bar served quality food and beverage with reasonable price. Location of hotel with walking distance to few shopping malls.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Chee Ken, Thank you so much for writing us this lovely review! We're really glad you had a great time here and we hope that you will join us again for many more great memories. Till then, Daniyal Ng, Executive Assistant Manager
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We had an absolute perfect stay at The RuMa Hotel. The staff is super friendly and we really love the story and the design of the hotel. When we return to Kuala Lumpur, we will definitely stay at this hotel again! Room: Very spacious and beautiful room. Room is cleaned daily. Location: Perfect for us, since we wanted to be close to some high lights. Approx 5 to 10min walking distance to the Pavillion and Bukit Bintang. Approx 10min walking distance to the Petronas Towers. If you don't mind walking, it will only take you 15min to go to Jl Alor Alor. Facilities: We used the gym, which - very convenient - is available 24hrs.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi Sarr, Thanks so much for the great review! We are so glad to hear that you had a wonderful time here and we sincerely look forward to hosting you again here in the future. Till then, Daniyal Ng, Executive Assistant Manager
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+1
First and foremost, considering the pricing of the hotel and the compliment they received on Tripadvisor, I put a high expectation on the hotel myself. That what usually let you down, expectation. I am here to share my experience. I made a last minute booking, checking in on a weekday, via their website to entitled for the BOOKDIRECT benefit. Early checkin at 9 and late checkout at 8pm. Even fill up a form later once the booking is confirmed to state the purpose of visit and who will join us. (As they claim to make the visit more personalized). We arrived around 11am, nobody offered to help with luggages. Was ask to seat, with a table full of welcome drinks from previous guest. But while we wait nearly 20 minutes, nobody offered us any, despite they clean up the table and ask wether it was ours. But the staff who checked us in was polite and friendly. Arriving at the room, it was splendid. We liked the room. Unlike any other city hotels we have been. Kids love the bed & the tub. The room is totally the highlight of the stay. The bed was comfortable, the pillows catered to your preference. Nespresso machine and local snacks is a surplus. Love everything about it. We spent most time at the pool, however to my suprise, no one offered a menu or at least a drink which is a common practice to many 5 star hotels I have been. And there was constantly a guy coming over at my feet trying to mop down water. I totally get you dont want people to slip, but to be mopping at my feet, where I was sitting is quite rude. Not even an excuse me beforehand. We went out for dinner later that night, came back around 10, there is no turndown service. Which is a dissapointment as reviews has been raving about how splendid their turndown service is. Like I told you, expectation can be your worst enemy. The next morning, we ordered room service for breakfast. Food was alright. Love the spread. And we spent the whole afternoon napping, playing board games in the room, ordered more food, and another round at the pool. However around 6pm someone knock at the door asking why have I not checkout yet, and am I planning to extend my stay. Which caught me by suprise as I thought we are entitled to checkout at 8pm. We were waiting for the traffic to ease before heading home. Some miscommunication along the way, but was resolve quickly. Overall, I would say, the room and ambience of the hotel itself made up for all the flaws during our stay. But was my stay special ? I doubt. Will I stay again ? Most probably not.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 1 week ago
Hi there Hassy, We want to express our gratitude for taking the time out of your day to write us this deep-diving review of your stay here. We're delighted you enjoyed the rooms and our breakfast spread. We apologise for the lacking service during your time here as well. It is in our best interests, not only as a luxury 5-star hotel to attend to our guests' every need and to make them feel welcomed, but it is also a large part of our RuMa philosophy and culture to make every guest feel at home. With that, we are extremely disappointed in ourselves for failing to live up to not only your expectations but ours as well. Be assured that this will not be taken lightly and that we will definitely be investigating and looking into ways we can improve on this matter. We hope that you will consider us again for future stays. Should you have any other feedback, please feel free to reach out to us at any time. Till then, Daniyal Ng, Executive Assistant Manager
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Highly recommended for families with young children as they provide even a bathtub for babies. I booked a Grand king and Grand twin for connecting rooms. Very spacious compared to many 5 star hotels. The bath and toilet were separate Excellent location to nearby malls.. Staff - friendly and approachable. Even the reservations staff were very helpful . My whole family had a very pleasant and enjoyable stay.
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Date of stay: June 2022
Value
Location
Service
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 2 weeks ago
Dear Foogo, Thank you so much for taking the time to write this lovely review! We're so glad you had a pleasant time here and we really look forward to having you back again in the near future. Till then, Daniyal Ng, Executive Assistant Manager
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Absolutely pleasant from the moment i step in till i check out. The service was top notch and the room was super comfortable and spacious. Location was situation in a very good area which offers privacy as well. Highly recommended
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The RuMa Hotel and Residences, Other at The RuMa Hotel and Residences
Responded 2 weeks ago
Hi there, Thank you so much for taking the time to leave us a review! We're glad you had a great experience from start to finish and we look forward to many more great memories with you. Till then, Daniyal Ng, Executive Assistant Manager
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PRICE RANGE
US$111 - US$149 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
253
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Claim Your Listing Frequently Asked Questions about The RuMa Hotel and Residences
Which popular attractions are close to The RuMa Hotel and Residences?
Nearby attractions include KLCC Park (0.3 km), KLCC - Bukit Bintang Pedestrian Walkway (0.2 km), and Pavilion KL (0.4 km).
What are some of the property amenities at The RuMa Hotel and Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The RuMa Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The RuMa Hotel and Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The RuMa Hotel and Residences?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The RuMa Hotel and Residences?
Conveniently located restaurants include el iberico, The Grand Getaway by Grand Hyatt Kuala Lumpur, and Le Petit Chef - Kuala Lumpur.
Are there opportunities to exercise at The RuMa Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The RuMa Hotel and Residences have airport transportation?
Yes, The RuMa Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The RuMa Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The RuMa Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The RuMa Hotel and Residences?
The staff speaks multiple languages, including English, Chinese, and Malay.