Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Room features
Air conditioning
Kitchenette
Refrigerator
Bath / shower
Location
1020 Jalan Sultan Ismail, Kuala Lumpur 55100 Malaysia
Platinum Suites
40 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This hotel has been the worst while I’ve been travelling Asia, it ruined my entire trip in KL.
I believe this hotel is running a scam, a number of suites are being privately let but the people letting them will try and take whatever they can and will not provide you with any service.
The rooms were infested with insects, the TV did not work, and the biggest issue for me was that I booked a suite with two rooms but they took my money then told me they only had one key, when I told them this doesn’t work they said I’ll move you tomorrow to a smaller suite. I accepted but then they started to delay and wanted to charge me more to downgrade. The hotel told me of one of their guests needed a new card they could generate one and the building management also told me each operator has 4 keys.
The hotel claim they are independent of the private operators but when I was queuing to complain I heard them talking (they didn’t know I understood their language) about the penalties for a private resident.
Booking.com couldn’t get through to them to resolve the issues I had and are trying to resolve.
I would highly recommend you avoid.
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Date of stay: October 2023Trip type: Travelled with friends
Room Tip:I would simply avoid staying at the suites or hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a beautiful building and I am sure there are lots of lovely suites, but ours was definitely not as described.
We booked a superior suite, it was supposed to be on the ground floor with a terrace (we were on the 18th floor), dishwasher, toaster, oven and clothes drying rack. It did have a washing machine and hair dryer (with an Australian plug!).
We had two towels - no hand towels and no proper bath mats.
It was clean, and a great view of the city.
They also wanted us to pay cash on arrival which we had not expected and could only pay by card, but had to leave a 200 Ringit deposit.
It was disappointing as it was not what we were expecting and a very strange set up on arrival.
Ani did her best and we have no complaint in relation to the ground staff - this feels like it is just a money making machine with no personal care about the customer.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Read all the reviews, don’t bank on a full kitchen and take extra towels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
poor attitude of staff in lobby on arrival no smoking room smelt of stale cigarette smoke, worse soft furnishings. requested change of room told none available lack of cuttlery- 2 forks, 2 spoons, no knives lack of toiletries, including toilet roll. toilet roll holder broken stain on sofa dirty microwave filthy cloth left in sink glass table top not fixed to table legs, very dangerous back missing from tv remote random clothes label stuck on door
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property cancelled our booking after we had rung and told them we would be late due to unexpected flight delays. They had said ok. Upon arrival they would not meet us at reception or return any calls to check us in . After over 2 hours of waiting we were forced to walk down the road to find somewhere to stay. This property does not care about people but only money. They did not honor our booking and left us high and dry - particularly stressful after a 10 hour delay. I would not recommend staying here as the service is terrible and there are so many other respectable and decent properties nearby.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The apartment is destroyed. The fridge stinks so much that I feel like vomiting when I open it. Bugs in the apartment. One room has no windows and therefore no view. The bathroom was not washed, dirty and there were bugs crawling around due to moisture. The sofa is disgustingly dirty, it's hard to sit on it. Internet is not working well. some contacts not work. There is no equipment in the kitchen. The walls were stained with something the color of poop. The floor is dirty. Holes in the walls. The towels were smelly and not washed, the doors were noisy and leaky. two chairs were missing in the kitchen. and broken doors. After reporting the irregularities, the host did not respond for two hours. After reporting a request for help to Booking, the host wrote to Booking that he would offer another apartment, but it was a lie. He didn't propose anything. There is only one room card, which is inconvenient for 4 people, and we could only enter the swimming pool together. They didn't give us back the deposit for the card and the man in the photo jumped at us - my friend had a bruise. He said he was taking the deposit because she touched him. A nightmare and I wouldn't recommend it for any money on holiday.
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip:Avoid this place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were deeply dissatisfied with the condition of the apartment. The towels and bed linen were stained and appear dirty. The master bathroom had an unbearable odour that wouldn’t go away, and the shower height could not be adjusted. Additionally, there was a large hole in the wall near the second bedroom at floor level. Overall, the apartment was in an unacceptable state.
To make matters worse, the swimming pool was closed for 2 out of the 3 days we had booked and no one informed us of this in advance, despite it being a key reason for choosing this property.
Given these issues, we actually left the booking early and only stayed one night.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Don’t go
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had booked a platinum suite for 6 with terrace. Result? No existing terrace for any of the hotel rooms. I have never stayed in such a dirty and poorly organized place. To begin with, we arrived at the hotel at 12:30 p.m. but according to reception the suite was not ready and they told us to come back at 3 p.m. No problem, we're on vacation so we went for a walk while we waited. At 3:30 p.m. we returned to the hotel and no one to welcome us... we waited 1 hour in the lobby to be directed to "the room" which looked like a recently "washed" squat... here are a few photos... Not to mention the smell of cigarettes and the sheets… in short, it’s very dirty and smells bad! Don't make this mistake. Finally, they do not accept payments by credit card but only in cash…
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Date of stay: August 2023Trip type: Travelled with friends
Room Tip:Ne réservez surtout pas ici.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The reservation was cancelled one hour before checkin! Nu help with finding an alternatieve. It was booked months ahead and left us standing at the airport at 23.00 hours and a 16 hours flight. Luckely we had a great taxidriver who was very helpfull in finding a new appartement.
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Date of stay: August 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have just arrived and it is bedlam in reception with a waiting time of 10 minutes due to the hoards and queues of people trying to check in. I've tried to contact housekeeping via the phone - no answer, so I went down to reception - still queues of people checking in - just like an airport terminal.
The room is spacious, clean and newish, although the bottom on the desk/dressing table is already chipped. We haven't booked breakfast, so not sure yet what lies beyond the boundaries of the hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What you see in the various websites is NOT what you get in reality. The apartments are filthy. The bedsheets are stained. There is no equipment in the kitchen and the chairs are broken. Use towels at your own peril. Yes it is very well located and I can see it is very popular with large families but really.. the maintenance leave a lot to be desired. The check in process is led by work permit foreigners who look as if they are working a second job. No etiquette, poor English, multiple handphones and no eye contact. This is a classic case where packaging is everything. Swanky location and lobby but it ends right there. But if you want a place to sleep for the night while you explore the city then I guess it is alright. The location allows you to walk to the nearby malls and clubs.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Consider other service apartments. But if you must stay here then try to stay out as much as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kuala Lumpur area.
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
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