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StarPoints Hotel Kuala Lumpur

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StarPoints Hotel Kuala Lumpur
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270 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Reviewed 5 days ago NEW

Location of the hotel is the highlight, front office incharge Mr. Ganesh served with smily face. Mr. Shastri helped us booking the place over Whatsapp. We stayed in the hotel before. I think this is our 10th stay. Whenever we travel we would like to stay only in Starpoint hotel. We are pure vegetarian and easy to get food around....

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Helpful?
Thank Rajagopalan S
Reviewed 2 weeks ago

3 day stay. Pros ------ Central location. Since we were vegetarians, quite a few Indian restaurants nearby helped a lot. It is walking distance from Central bazaar. China town is also 15-20 min away by walk if you are up for it. Many taxis available outside the hotel. It is close by to most tourist attractions as well. Good rooftop...

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Helpful?
1Thank Madhan R
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for review after 9 months of stay! we verified our records and noted you stayed 25 to 29 Mar 16 via Rezlive and arrived at hotel early morning, inspite of room booked from 2pm, hotel assisted you to check in 10am !!! As per HK records your amenties replinished all days you stayed with us and...

Reviewed 4 weeks ago

we stayed connecting room with my family, the lobby is small, check-in was slow as there were so many ppl check-in, but the staff was helpful.The room is spacious. Haniffa supermarket same building with the hotel. it is indian supermarket...much better than mydin. taxi cannot reach to the hotel if u stayed during weekend when there is bazaar infront of...

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Helpful?
1Thank Mr7923
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest, Thanks for staying with us and encouraging comments please take note congestion is due to Diwali stalls (till 27 Oct), were removed now and approach to hotel is easy.. hope to see you soon again regards SASTRY, FOM

Reviewed 5 weeks ago via mobile

I stay for a few nights here. The room was clean with a modern furnishing. The buffet is quite okay but it seems it serves a lot of curry-based food In term of location, it's very strategic as you can walk to the shopping mall like Sogo and the happening street of Jalan Tunku Abdul Rahman. Its very near to...

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Helpful?
1Thank Rafidah A
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

dear valued guest, thanks a ton for nice comments and hope to see you soon again please note buffet at restaurant is multi cuisine, however at times particular group might request specific food. for your info, hotel serves great western & malay cuisine ala carte choice and recommend arabic kebabs and India biriyani besides best south indian / north indian...

Kota Kinabalu, Malaysia
Reviewed 17 October 2016

poor service and not equal with the price. no Wi-Fi service and newspaper as they offer in online booking. please give the guest the comfort room for the price your offer. Please give full service as online offer next time. Thank You

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Helpful?
1Thank fitrisubrotoy
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for stay and surprised with your review, you would have approached reception if any WIFI issues, as hotel has no WIFI recently. We are not sure if you stayed with us long ago Newspaper is not a standard facility, its not published as paper to room any where online. We extend Free copies at Lobby &...

Bengaluru, India
Reviewed 5 October 2016

The hotel doesn't have a great ambience and the rooms also look a bit old. This seems to be a very old hotel and not very well maintained. Economical but the staff doesn't seem to be that friendly. The breakfast was pretty good with few good options for a vegetarian traveller. Overall i would rate this as an average hotel...

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Helpful?
Thank mukesh_anmol
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest Thanks for review and liking our breakfast Let us to clarify, hotel just opened doors in 2010 with contemporary room set up and vibrant colours..we won best 3 star hotel in KL, for cleanliness & service standard in oct 2014! Neverthless we have taken your review as suggestion, will improve on room & staff, be assured to...

Reviewed 27 September 2016 via mobile

This the worst hotel i had ever stay in.. never ever go and stay in this hotel.. Staff is worst. Non-cooperative at all Even not good service for toiletery item you want. From me ( -5 ) Points for this hotel. Worst experince

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Thank Aman N
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued guest We apologize for inconvenience and please accept 2 Pax Set dinner as compliments while your next visit to us As you didn't specify your inconvenience, nor staff details, we are surprised with such review, as its quite rare for us to receive such comments on staff! Neverthless we accept your suggestion, will investigate and monitor staff assisted...

Coimbatore, India
Reviewed 17 September 2016

For indians they like this hotel very much, Bcoz of all nearbylike saravana bhavan and veg non-veg restaurants,its very near to road side shopping downstairs haneefa super market iis there come to starpoint its cleaned and furnished rooms but tv old model all otherwise everything is fine.

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Helpful?
Thank sri3003
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear valued guest Thanks for staying with us and review Glad you lied hotel, services & location. Note that Small TVs placed in Superior category and all other categories has high end, latest LED TVs. Neverthless suggestion taken, we are in midst of aquiring flat TVs for entire hotel by end of 1st Quarter 2017 regards JAGANNADHA SASTRY, FOM

Reviewed 9 September 2016

A very nice surprise. A clean well maintained 3 Star Hotel that is value for money. Nice big room I had and a comfortable bed. Bathroom is nicely done. Definitely worth the money. Easy to move into the city from there and also to find. Parking is good right in front of hotel and basement. Many food places close by.

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Thank ItsMarcela
Reviewed 8 September 2016 via mobile

The room is spacious but needs a bit of a makeover. We came in very tired last night and didn't look at the sheets. They were not clean. The "hot" water in the shower is more warm than hot. The plumbing also needs some work as we have to wait for the water in the small sink to drain to...

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Helpful?
Thank Ibrahim M
StarpointsHotel, Front Office Manager at StarPoints Hotel Kuala Lumpur, responded to this review

Dear Valued Guest, Thanks for staying with us and review. We have taken note on inconvenience, will look into areas suggested. Be assured we will look into Engg issues and go them fixed Hotel follows high hygiene practice and linen changed daily, unless guest request not to. Our laundry is handled by outsource, award winning laundry service and they delivers...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
StarPoints Hotel in Kuala Lumpur, Malaysia. Reserve now and get instant confirmation online. ... more   less 

Additional Information about StarPoints Hotel Kuala Lumpur

Address: 149 Jalan Masjid Ind, Kuala Lumpur 50100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $33 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StarPoints Hotel Kuala Lumpur 3*
Number of rooms: 137
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Questions & Answers

Here's what travellers have asked, with answers from StarPoints Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from StarPoints Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for Twin tower view”
 of 5 bubbles , 1 Dec 2016 | Read review
“Do not select the superior room as this is the base category and not very good. Opt for the next one which is deluxe.”
 of 5 bubbles mukesh_anmol, 5 Oct 2016 | Read review
“I think lower floors would be noisier than higher ones”
 of 5 bubbles 646abbeyd, 8 Aug 2016 | Read review
“not good room”
 of 5 bubbles , 4 Jul 2016 | Read review
“Not worth staying here”
 of 5 bubbles varadharajv2016, 8 May 2016 | Read review
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