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Four Points by Sheraton Kuala Lumpur, Chinatown

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No 2 Jalan Balai Polis, Kuala Lumpur 50000 Malaysia
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Traveller (366)
Room & Suite (95)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#23 of 756 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Explore a Chinatown like no other and be enchanted with the hustle and bustle as old meets new and historic buildings and local street vendors sit alongside bold new bars and restaurants. Four Points by Sheraton Kuala Lumpur Chinatown is a sleek addition to the neighborhood with a short walk to Pasar Seni MRT and LRT for easy access to the rest of Kuala Lumpur. Inspired by the local area, exposed raw bricks, warm wood and traditional jade hued tiles adorn the arrival lobby while breathtaking panoramic views of the city await at check-in. After a full day, relax at the outdoor splash pool, hit the gym or grab a handcrafted cocktail at the chinoiserie style Jann Bar and enjoy sweeping views of the city. Hungry? Nibble on traditional Peranakan delights at Lady Yi’s Teahouse or chow down on local specialties at Quan’s Kitchen. For travelers who love to explore, we look forward to welcoming you. Be part of #TheRevivalChinatown.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Walking tours
Children Activities (Kid / Family Friendly)
Car hire
Car park
Wifi
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Malay
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
142Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
164Reviews7Q+A26Room tips
Traveller rating
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Most Recent
Venture55532895112 wrote a review 19 Nov
Great experience, definitely one of my favorite hotels in KL. Superb service from the team especially Sherveen from Quan’s Kitchen, very attentive and helpful. The room is tidy and clean & hotel location is great.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 1 week ago
Dear Venture55532895112, Thank you very much for taking the time to review Four Points by Sheraton Kuala Lumpur, Chinatown on Tripadvisor and sharing your positive comments with us and fellow travelers. I am happy to read that you had an enjoyable time, and that you consider our hotel as one of your favorite ones in Kuala Lumpur. Please be assured that your feedback will be shared with the entire team, especially Sherveen, as it is a great way of recognizing the hard work each associate puts in to meet and exceed the expectations of our valuable guests. We look forward to welcoming you back again soon. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrei Blaj wrote a review Aug 2022
20 contributions8 helpful votes
Hotel's Favourite
The room is amazing, we had a great view over KL. The bed, sheets, and pillows are really high quality. The hotel looks fantastic, the staff is really friendly. We really enjoyed ourselves. We took advantage of the location and lost ourselves in Chinatown.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Our room had a view over KL and it was amazing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 31 Aug 2022
Dear Andrei Blaj, Thank you very much for taking the time to review Four Points by Sheraton Kuala Lumpur, Chinatown on Tripadvisor and sharing your positive comments with us and the Tripadvisor community. It is great to see that you had an enjoyable time in our hotel and in Chinatown, and we hope we will be able to welcome you back again in the near future. Best regards, Daniel Daniel Burstein General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommy K wrote a review 13 Nov
Singapore, Singapore104 contributions131 helpful votes
Stayed here for one night as a Bonvoy Plat. Was upgraded to a corner room. Received a welcome letter that indicated this property upgrades Plats to standard suites which is nice to know. Also received a drink voucher for JAAN which is a nice touch despite the property not having a lounge. Overall experience was on par with five star Marriott options in KL. Was initially hesitant since Four Points is typically very much in the three star range but was impressed by both hard and soft product. Staff were friendly, including roving waiters during breakfast to offer local delicacies. Rooms were well designed and furnished, I especially liked the wall murals depicting scenes from Chinatown. Location cannot be beat, and is close to outstanding supper and breakfast options. Only snafu was that my room card wasn't coded for the 4pm late check-out but this was quickly resolved. Will stay again.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 2 weeks ago
Dear Tommy K, Thank you very much for taking the time to review Four Points by Sheraton Kuala Lumpur, Chinatown on Tripadvisor, and thank you for choosing our hotel for your most recent trip to Kuala Lumpur. It is fantastic to see that you enjoyed your time in the hotel and in the area, and that you felt valued and appreciated as Marriott Bonvoy Platinum Member. We do recognize your loyalty, and we certainly try to deliver on the Elite Benefits wherever we can. We look forward to welcoming you back again in the near future. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy L wrote a review Oct 2022
Santa Monica, California18 contributions4 helpful votes
It was a nice hotel overall. The rooms were fairly small but bright and cheerful. Convenient location to Chinatown and a convenient location to the Pasar Seni stop on the metro. If you enter the closest entrance, it’s about a 3 minute walk (but part of the walk may not have sidewalks).
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Convenient to Pasar Seni stop on the Metro
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 4 weeks ago
Dear Cindy L, Thank you very much for taking the time to share your positive comments about your most recent stay at Four Points by Sheraton Kuala Lumpur, Chinatown. It is great to see that you had an overall enjoyable time in the hotel, and that you were satisfied with the strategic location of the hotel. We look forward to welcoming you back in the near future. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vinayak M wrote a review Oct 2022
1 contribution
This is a great hotel at an amazing location which is very well connected to all the necessary areas. The hotel staff was super helpful and made amazing recommendations throughout my four day stay. Special thanks to Mr. Rashdan and Ms. Selaya, hopefully I spelled the names correctly. I know where I am staying next.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 4 weeks ago
Dear LordVinayak, Thank you very much for choosing Four Points by Sheraton Kuala Lumpur, Chinatown for your most recent trip to the capital city. It is great to see that you had an enjoyable time in our hotel, and that our team, especially Rashdan and Selaya, were able to provide you with some amazing recommendations to make your stay even more memorable. We look forward to welcoming you back again in the near future. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
@ileen wrote a review Oct 2022
3 contributions2 helpful votes
Didn't expect the service level to be top notch as this is a 4-star hotel. However, the assistance rendered to me was more impressive than most 5-stars. Front office staff are friendly and always ready to help, making me feel very welcome. Special thanks to Rashden, CK, Ee Siang, Chun Ming and Firdaus. I love the location as it's near many legendary food, all within walking distance. ICC Pudu is also not far away and there's a LRT/MRT station nearby which helps during peak hours. Will definitely be back again.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 4 weeks ago
Dear Aileen10T, Thank you very much for reviewing Four Points by Sheraton Kuala Lumpur, Chinatown on Tripadvisor, and thank you for sharing your positive comments with us and the Tripadvisor community. I am happy to see that you had an enjoyable time in the hotel, and that the team was able to provide you with 5* service. Please be assured that your feedback will be shared with the individual team members, as it is a great recognition of the hard work and dedication they put in on a daily basis to create memorable guest experiences. We hope we will be able to welcome you back again soon. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
azeez wrote a review Oct 2022
Kuching, Malaysia195 contributions132 helpful votes
redeemed my marriott bonvoy for 4 nights stay in this relatively new hotel in KL. it was well worth every points. i cant wait to come back & explore more. 1. location: Chinatown area. nearby MRT/LRT pasar seni, 5-7 minutes walking distance. it was a leisurely walk & safe area. just have to be careful with uneven road surface (which is very common in KL). lots of good hipster cafes around. instagramable location as there are many heritage sites/buildings that has be redecorated nicely. Monorail is also right at the back of the building but i do not recommend taking Monorail as the area is rather too quiet compare to walk towards MRT/LRT. free bus services to Bukit Bintang/KLCC also just below LRT Pasar Seni. 2. check in check in was fast & easy. room was ready when i checked in at 1pm. staff at check in was friendly & helpful. however, the check in is at level 7 and upon exiting the lift from ground floor, u might be a bit confused on the location of the lobby, especially when exiting from the car park lift. 3. room assigned room on level 17, overlooking the about to be completed PNB118. the view was amazing! u can see whole KL view - KLCC/KL Tower from the room. it was clean & spotless. most importantly it is quiet as u cant even hear the sound from the construction of PNB118. the bed were comfortable. the only downside is lack of sofa by the window so u can enjoy the view (only 1 in place). housekeeping was great. 4. check out i wish i didnt have to check out. it was fast & easy.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 17 Oct 2022
Dear az412az, Thank you very much for sharing your detailed review of Four Points by Sheraton Kuala Lumpur, Chinatown with us and the Tripadvisor community. It is great to see that you enjoyed your time in our hotel, and that you were able to enjoy the nearby bars and restaurants and public transport options. We look forward to welcoming you back in the near future, and thank you once again for sharing your positive comments. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Basil T wrote a review Oct 2022
Singapore, Singapore51 contributions29 helpful votes
+1
Nice clean new hotel from Marriott. We chose the hotel as its in the heart of Chinatown. A lot of good local food and heritage. Also near to famous food places like pudu and the shopping street Bukit Bintang. Thought it’s a standard 4 star but we were overwhelmed by the service staff in the hotel. Room was decent, clean and smelt nice. Front office staff was amazing. Kudos to the team led by Rashden and Ck. Also great service from ee Siang / Chun ming and Firdaus. Will come back again.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 12 Oct 2022
Dear Basil T, Thank you very much for choosing Four Points by Sheraton Kuala Lumpur, Chinatown for your most recent trip to Malaysia. I am delighted to see that you enjoyed your time in our hotel and in the area, and that the team was able to exceed your expectations when it comes to service delivery. Please be assured that your positive comments will be shared with the entire team, especially the Front Office Team, as your review is a great recognition for their hard work and dedication everyone puts in to create memorable guest experiences. We look forward to welcoming you back again in the near future. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlvinTaikor wrote a review Oct 2022
Kuala Lumpur, Malaysia1288 contributions180 helpful votes
+1
A friend recommended us to stay here. So we stayed a night. Very strategic location, right in the middle of KL Chinatown. Checking-in was pleasant, very polite and friendly staff. Room was very clean. Very nice view. Lots of nice Café and restaurants nearby. LRR and MRT stations close by, very convenient. Such a pleasant stay.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Carpark available for guests, try to ask for rooms facing magnificent view of the Merdeka 118 Tower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 10 Oct 2022
Dear Mr. Alvin, Thank you very much for taking the time to review Four Points by Sheraton Kuala Lumpur, Chinatown on Tripadvisor. I am happy to read that you had a pleasant stay in our hotel, and that we were able to meet your expectations regarding friendly staff, clean room and strategic location. Four Points by Sheraton Kuala Lumpur, Chinatown is indeed only a few steps away from Petaling Street, but also only a few meters away from Pasar Seni MRT/ LRT station to explore wider Kuala Lumpur. We hope we will be able to welcome you back on many more occasions. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Farouq3010 wrote a review Oct 2022
kuala lumpur, Malaysia1 contribution
the room is very clean..the staff who checked me in (rashan) very friendly and helpfull..defitnely will come back here..the view is amazing..the cafe staff friendly..the food is good..worth for money..
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Four Points by Sheraton Kuala Lumpur Chinatown, Owner at Four Points by Sheraton Kuala Lumpur, Chinatown
Responded 7 Oct 2022
Dear farouqhqvz, Thank you very much for choosing Four Points by Sheraton Kuala Lumpur, Chinatown for your most recent stay in the area. We are delighted to read that you had a good time in the hotel, and we hope we will be able to welcome you back on many more occasions. Best regards, Daniel Daniel BURSTEIN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$70 - US$81 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
318
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FOUR POINTS BY SHERATON KUALA LUMPUR, CHINATOWN: UPDATED 2022 Hotel Reviews, Price Comparison and 408 Photos (Malaysia) - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Kuala Lumpur, Chinatown
Which popular attractions are close to Four Points by Sheraton Kuala Lumpur, Chinatown?
Nearby attractions include Sri Maha Mariamman Temple (0.3 km), PS150 (0.04 km), and Guan Di Temple Kuala Lumpur Malaysia (0.4 km).
What are some of the property amenities at Four Points by Sheraton Kuala Lumpur, Chinatown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Four Points by Sheraton Kuala Lumpur, Chinatown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Four Points by Sheraton Kuala Lumpur, Chinatown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Kuala Lumpur, Chinatown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Four Points by Sheraton Kuala Lumpur, Chinatown?
Conveniently located restaurants include Lucy In The Sky Cafe, Shin Kee Beef Noodle Specialist, and Leaf & Co Cafe.
Are there opportunities to exercise at Four Points by Sheraton Kuala Lumpur, Chinatown?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Four Points by Sheraton Kuala Lumpur, Chinatown?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Kuala Lumpur, Chinatown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Kuala Lumpur, Chinatown?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Four Points by Sheraton Kuala Lumpur, Chinatown?
Many travellers enjoy visiting Kuala Lumpur City Gallery (0.8 km), Rumah Penghulu Abu Seman (2.3 km), and Istana Negara (3.5 km).