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Somerset Ampang Kuala Lumpur

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Traveller (911)
Room & Suite (402)
Pool & Beach (150)
Overview
  • Excellent59%
  • Very good34%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“washing machine”(66 reviews)
“rooftop pool”(74 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (926)
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410
249
39
15
13
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All reviewswashing machinerooftop poolserviced apartmentliving roomone bedroom apartmentwalk in wardrobebedroom premierpetronas towerscooking utensilsgreat apartmentapartment hotelkids poolshuttle servicehome away from homedining tablefree shuttledvd player
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1 - 5 of 726 reviews
Reviewed 3 weeks ago

I like here large rooms with a living room and a separate bedroom, bathroom with panoramic window, good service, cleanliness, rooftop pool with beautiful view. very good connection - proximity to the city center, different shopping places and also near to lrt station. i like...More

Thank Natalia_pranak
Response from SomersetAmpang-KL, Front Office Manager at Somerset Ampang Kuala LumpurResponded 3 weeks ago

Dear Natalia, Thank you for your review. We are ecstatic to know that you have enjoyed your stay with us. Your kind words will be shared with the Residence Manager and the team. Encouraging comments like yours make us to strive better. We look forward...More

Reviewed 4 weeks ago

My second stay in KL for long business trips (2 to 3 weeks). Apartment very spacious, with a convenient kitchen with washing machine, a good size bathroom with wonderful window view and a real shower + Bath. 2 best things about the Somerset Ampang are...More

Thank Nicolas M
Response from SomersetAmpang-KL, Front Office Manager at Somerset Ampang Kuala LumpurResponded 3 weeks ago

Dear Nicolas M, Thank you for your review. We are thrilled that you have enjoyed your stay with us. At the same time, we are also glad that you have made us of the pool. We have taken note on your suggestion and already escalate...More

Reviewed 12 March 2018 via mobile

Upon arrival we were greeted with an upgrade to take us higher up the hotel to avoid building works over the road. We had bedroom, dressing room, sitting room and kitchen with washer/dryer. The hotel is quite well situated about 25 minutes from the Petronas...More

Thank RichardStevenson1960
Response from SomersetAmpang-KL, Manager at Somerset Ampang Kuala LumpurResponded 17 March 2018

Dear RicharedStevenson1960, Thank you for taking time to share your feedback on your recent stay with us. We are glad that you have enjoyed the room upgrade. At the same time, we also noticed that you have taken advantage on our complimentary shuttle. We apologise...More

Reviewed 4 March 2018

I recently booked a trip for my first business venture in Kuala Lumpur. I chose this serviced apartment. The apartment was amazing and I had a peaceful and pleasant stay. However, I am hoping that my feedback will be taken seriously as I only wish...More

Thank Hardie75
Response from SomersetAmpang-KL, Manager at Somerset Ampang Kuala LumpurResponded 17 March 2018

Dear Hardie75, Thank you for sharing your recent review during your recent stay at Somerset Ampang Kuala Lumpur. We are glad that you have a pleasant stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a...More

Reviewed 28 February 2018 via mobile

Towels are not changed for 4 days. Bad attitude staff. Spiders inside the room. Third party restaurant, with a very very low standards, and very low level of service. They don’t have the minimum level of customer service.More

1  Thank michaelnagyn
Response from SomersetAmpang-KL, Manager at Somerset Ampang Kuala LumpurResponded 8 March 2018

Dear michaelnagyn, Thank you for taking your time to share your stay experience with us. We are sorry to hear about your disappointment with Somerset Ampang Kuala Lumpur and that we could not make your stay more comfortable. As we have checked on the reported...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$77 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (911)
Room & Suite (402)
Pool & Beach (150)
Dining (41)
Amenities (8)
Family and Play Areas (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Brandi N
6 February 2018|
AnswerShow all 2 answers
Response from Francis_Assisi | Reviewed this property |
Its only for registered guest staying there.
0
Votes
adamdtaylor
26 December 2017|
Answer
Response from Daniel R | Reviewed this property |
No, only from and to the hotel, to various places around town. However, the taxi to the hotel from the airport is about 70 ringgit, comparing with the 55 to sentral + taxi 18 with the train
2
Votes
Archie G
24 December 2017|
AnswerShow all 2 answers
Response from Francis_Assisi | Reviewed this property |
A hotel transfer could cost as high as RM150- Rm160 onwards. Both Grab, Uber and airport taxi would be much cheaper. Or you can ride the KLIA Express train. Fast and efficient.
0
Votes
Room Tips
"Street facing rooms are more noisy due to trafic, and building in construction on the road side in 2018..."
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"Choose a room away from the main road to avoid noise pollution emanating from building Construction."
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"Room 1907 provided a good nights' sleep."
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"Ask for a room on the front of the hotel."
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