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4.0
#132 of 525 hotels in Kuala Lumpur
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Elegant Serviced Apartment in Kuala Lumpur Located right at the heart of this prosperous city lies Ascott Star KLCC - an urban oasis that grants travellers easy access to the city’s most celebrated attractions, alluring appeals and its enticing mysteries. The serviced apartment lies in the shades of the megalithic Petronas Twin Towers, where travellers can visit the sky bridge and marvel at the spellbinding vistas of the cityscape. Malls with flagship stores of your favourite brands, restaurants that offer scintillating culinary delights and a multitude of entertainment hotspots are merely a stroll away from our conveniently located apartment complex. Furthermore, art galleries, historic monuments, street food stalls, and even the National Museum are located within a short radius of Ascott Star KLCC and can be reached by taxi in minutes. Suria KLCC, Aquaria, KLCC Park, Petronas Art Gallery, Kuala Lumpur Tower, and the Central Market are just a few notable attractions that should be added to your itinerary during your stay. After a long day of exploring and discovering, guests can seek refuge in our exclusive accommodations, which features comfortable interiors and a plethora of luxurious amenities. Boasting a tranquil ambience, our apartments let you relish an intimate and comfortable stay that feels very much like home. Moreover, the serviced apartment is equipped with plush furniture that will allow you to slip into a state of complete relaxation. Choose from our wide array of apartments which include fully-equipped kitchenettes and differ in sizes and occupancy levels. As a premier accommodation option in Kuala Lumpur, the apartments at Ascott Star KLCC offer guests exclusive access to a wide range of facilities and privileges, which include daily housekeeping, airport transfer, and dry cleaning. For recreation, our serviced apartment enjoy full access to a fully-equipped gymnasium, rooftop swimming pool, jacuzzi, karaoke room, residents' lounge, and also a playground for their little ones.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Quaint
Languages Spoken
English, Malay
Location
No. 1 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Ascott Star KLCC Kuala Lumpur
61 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Spent 6 nights at Ascot Star KLCC in September 2022 on the 2nd leg of a family holiday in Malaysia. Great location, just few minutes walk to the famous Twin Towers and close to shopping malls (KLCC Suria) and eateries. The checkin was smooth without much waiting and we had access to the apartment immediately.. The accommodation was a 2- Bedroom Premier on the 26th floor. It was new, clean, modern with a well equipped kitchen, washing machine/dryer, coffee machine, electric kettle, toaster and daily replishment of coffee and tea….just like home! There are 3 televisions in the apartment, 1 in the lounge and 1 in each of the 2 bedrooms. There is an en-suite bathroom in the master bedroom and a separate bathroom for the 2nd bedroom. Both bathrooms are clean, well stocked with amenities and have both hand held and rain showers. There are no bath tubs in the bathrooms but that wasn’t an issue. The views from the lounge and 1st bedroom were spectacular. Although the apartment does not have a direct view of the Twin Towers (not sure if any did), we did have a good view of the Towers from the side of the lounge glass window panel. The only drawback to this lovely apartment is the lack of natural light to the 2nd bedroom as there are no windows. Apparently that is the case for all the 2 bedroom apartments! The booking did not include breakfast as we chose to try the many eating places nearby. Besides, with the excellent kitchen facilities it was nice to have home prepared breakfasts from groceries purchased from the supermarket in KLCC Suria. With regard to facilities, there is a roof top pool with direct magnificent views of the Twin Towers. Great for a morning swim. The pool isn’t normally crowded surprisingly, despite the views probably due to the lack of attractions like a restaurant/bar and it was noticeable that there is a huge empty (waiting to be occupied?) space round the corner on that floor. There is a second pool on the 12th (?) floor with a gym. This was a more lively than the roof top pool. There are no restaurants on site but lots of eating places nearby. The staff are very helpful and pleasant and a member of the front desk staff went out of her way to take us on a guided tour of the facilities which was a nice touch. It was nice to be greeted with a smile and hello every time we pass the reception. Overall it was an enjoyable stay, a big thank you to the staff (Ms Pung and her colleagues at the front desk and all the team) who made this so. We really appreciated the send-off and look forward to returning on our next visit to KL.
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Date of stay: September 2022
Value
Location
Service
Room Tip:Â No natural light to 2nd bedroom in 2 bedroom apartments
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 18 Oct 2022
Dear Etclee, Thank you for sharing your stay experience. I am truly pleased to hear that we have overall met your expectations. We are deeply gratified you had enjoyed our comfortable apartment and facilities. Our colleagues are dedicated to ensuring your stay with us is seamless and impeccable and each creating a memory. We will look forward to welcoming you back to enjoy our good service and another seamless experience soon! Thank you and warmest regards, Peter Banyan
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It is new property, good location and easy access. The room is quite delightful with good lighting. Mostly the equipment and amenities are new and well function. Drinking water tap is available in each room which is very convenient. The microwave oven position however is a bit off, where it was difficult to put in and out the food from there. Room facilities are ok. not so much to note. Just few of things that I would think can be done (much) better : - Daily housekeeping. This is my first time experience staying in hotel where daily housekeeping is only available upon request and this was not pre-informed. I have stayed in Somerset Damansara and KL before and this was never be the case. I did not intend to have my room daily cleaned, but I would for sure need replenishments as I was staying for 3 nights. I had to call to ask for this and only I was told about the need to request. I also found a ‘strange’ thing that the hotel provided nespresso machine but only provide 2 capsules per check in. I don’t get the logic on this because I pay the same amount of money for each night. And even so, they did not provide any other type of coffee (at least instant coffee), so definitely I can only enjoy coffee on my first day of check in and the rest not.
- Breakfast. Understand the facility may not fully operational yet, so the food was provided to the room. Food portion and quality in general was ok, but Yogurt in first and second day was spoiled. It was a repack yogurt so no wonder it could not stand for long. The last day also breakfast did not come until 10.30 – after I had to make 3 calls to ask. In overall, the experience was just ordinary. Nothing much to shout about. I was expecting more with Ascott brand as it is more expensive compared to Somerset. Hopefully the service can be improved.
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Date of stay: May 2022
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dennis Chong, Owner at Ascott Star KLCC Kuala Lumpur
Responded 26 May 2022
Dear RonldFr Thank you for taking the time to share your stay experience at Ascott Star KLCC Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met some of your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Indeed we have also taken note on your comments for further improvements. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.
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Great unobstructed view on the Petronas Towers from the clean swimming pool deck, great choice of drinks at the bar near the swimming pool. Petronas Towers in short walking distance. Rooms and hotel are exceptionally clean. There is unlimited complimentary filtered drinking water at the room to avoid plastic bottles, so bring reusable bottles to bottle it. Checkin/checkout very easy and friendly. The bell boys at the entrance are exceptionally welcoming and friendly. Breakfast is good and the breakfast room is clean, but the atmosphere in the breakfast room is not very inviting.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â Bring reusable bottles to bottle the complimentary drinking water
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from norhafizah mahmod, Other at Ascott Star KLCC Kuala Lumpur
Responded 15 Mar 2024
Dear Jcc, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Hafizah Mahmod, Guest Service Manager
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We have always stayed at Ascott KLCC whenever we visited Kuala Lumpur with family/friends, at least for the past decade. This time round we were shocked at how much it has cut back on its quality. I won't fault it for charging for car parking now. But there are standards that I am accustomed to for Ascott. You now have to pre-order your breakfast when you checked in. But it is no luxury room service. The food was served cold and in disposable wares. They reminded me of food from mass central kitchen served during Covid 19 quarantine at dedicated facilities. Next, for 4 persons in a two-bedroom apartment, we were only given 3 keys. But only one key could activate the electricity in the room. This caused much inconvenience to those who didn't hold THAT key but needed to return to room separately. And in each bathroom there was only one hand towel, and not a single face towel. In the kitchen, there was no kitchen towel, hand towel or even piece of rag to wipe off water from the kitchen top. And here's the funny thing: an instruction card next to the phone said "Press "9" for outside line, but you cannot call external party. It has to be connected through the operator/receptionists. It is like travelling back in time to the '70s or '80s.
The saving grace was its front desk staff, porter and housekeeping staff remained friendly and professional. It listed itself as 4-star but I won't give it more than 2.5 stars.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 15 Aug 2022
Dear JMLLau, We are sorry to hear about your disappointment with Ascott Star KLCC and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, your feedback is shared to the Department Heads for continuous training to be conducted to ensure no recurrence of similar issue. We hope to be able to welcome you again for a better experience. Warmest Regards, Peter Banyan - Operation Manager
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Stay for 3 days 2 nights but no room cleaning at all, when we call to ask for room cleaning and they say they finish work at 5pm and not providing room cleaning. At the end we still need to beg them to give us some new towel.
There are so many parking lots in the carpark but they ask to park at basement 4 if not they will lock your tire
Already informed them that we are celebrating birthday and anniversary but no cake or greetings card at all unlike other hotel they will give birthday cake and even greet you happy birthday
The washing machine is not working
Booked the room 2 months before and we asked for city view but at the end they say dont have
No hot water to shower
We asked for another umbrella but they refuse to lend us
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 7 Feb 2023
Dear 187Changj, We are sorry to hear about your disappointment with Ascott Star KLCC Kuala Lumpur and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, your feedback is shared to the Department Heads for continuous training to be conducted to ensure no recurrence of similar issue. We hope to be able to welcome you again for a better experience. Kind Regards, Peter Banyan – Operation Manager
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For the price paid there were definitely some shortcomings. Despite room having a kitchen and huge fridge not a single condiment was provided. So as a traveller are you meant to bring with you or go out and buy?!! I think they don't want you to cook. Further there is a coffee machine but they only provide 2 capsules per stay no matter how long your stay. You have to buy extras at 3 ringit each. SO STINGY!! No black tea, just Earl Grey! Bed was comfortable but pillows way too fat. Difficult to sleep. Bathroom shower water pressure was weak. Lifts were slow. Woken twice on last night by fire alarm and loud instructions to evacuate building and to not use lift. Lastly they replaced towels every day despite us hanging them up. Totally unnecessary, costly and bad for the environment. They should provide coffee capsules instead!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 10 Dec 2022
Dear Roger, Thank you kindly for sharing your stay experience with us. I am sincerely sorry to learn of your challenges during your stay with us. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future. Kind regards, Peter Banyan - Operation Manager
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If you are looking for accommodation in the centre of Kuala Lumpur with a view of the Petronas Towers and a stone's throw from the LRT KLCC, this is the place to be! The rooms are very spacious, clean, well furnished and equipped with a kitchen with all you need (washer/dryer with detergent available, dishes, pots and pans, oven...). The hotel has a large swimming pool with sunbeds and a smaller one on the roof overlooking the Petronas Towers. Excellent if you want to cool off during the day. The reception staff are very friendly and helpful and greeted us with a smile every time we entered or left the hotel. The location is also great: in addition to being close to the Towers and the LRT stop, the hotel is very close to the Avenue K shopping centre, which has a large food court and supermarket. Tip for getting to the hotel quickly on foot from KLCC LRT station (5 minutes): When you exit the LRT turnstiles, take the escalator up to Avenue K level G and go to the car park entrance; when you exit the car park, follow the street to the left; when you get to the intersection, the hotel is right in front of you. Excellent value for money. We highly recommend it.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from norhafizah mahmod, Other at Ascott Star KLCC Kuala Lumpur
Responded 8 Jun 2024
Dear K6553QZginar, Thank you so much for your recent stay and for sharing your comments with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. We strive to provide a flawless and exquisite stay for our guests and going through your comments makes us believe that we have achieved this goal. We certainly hope to have the opportunity to welcoming you back in the future. Kind regards, Hafizah Mahmod - Guest Service Manager
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Understand that the official check-in time was 3pm but we were given 1 room at 6pm, meaning 1 day gone. Reason cited was I’ve booked 3 rooms and requested all 3 rooms to be on the same floor, hence they needed time to clean the last room.
We selected non-smoking room but noticed that the room smell of cigarette thru out our stay. We highlighted to the front desk twice but the cigarette smells still lingers the room . Other than the cigarettes smell, the aircon compressor noise is rather deafening during the 2nd night of our stay.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 11 Aug 2022
Dear Logmao, We are sorry to hear about your disappointment with Ascott Star KLCC and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, your feedback is shared to the Department Heads for continuous training to be conducted to ensure no recurrence of similar issue. We hope to be able to welcome you again for a better experience. Warmest Regards, Peter Banyan/Operation Manager
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This property is a great find. It is brand new so all the amenities in the apartment were up to a very high standard. I like the nespresso machine and although only a few were provided, we can easily purchased them at a reasonable price. The 2 bedroom we stayed in Is spacious, modern and classy. Beds are very comfortable. Everything is brand new in here. Staff are first class- from check in to check out, they have been very courteous, efficient and very professional. The view from the rooftop pool deck was spectacular, overlooking the Petronas twin towers. Other Facilities like the gym and main pool was not over crowded. The location is perfect, close to malls and esp the Petronas Twin Towers and KLCC shopping centre It was indeed a pleasure staying here. It was just a shame that we only stayed for a night. Will definitely stay here again when next in KL. Thank you Ascot staff, you are first class!
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Â The hotel even provided an extra bed at request for a reasonable price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 11 Aug 2022
Dear Yeapie, Thank you for staying with us at Ascott Star KLCC. We appreciate your perfect score experience especially our location, spacious room, cleanliness, all in one service apartment concept, arrival experience, good pool, helpful, and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Peter Banyan /Operation Manager
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It is always dreadful for a lady to go overseas business trip as we have plenty of laundries to do. I was super delighted that Ascott Star KLCC has a washer/dryer for me to do my laundries especially if im travelling between cities. when i informed the front desk that the machine was not working, they took immediate action to fix it before my return to the room. when i had a urgent document to courier to my JB office, the front desk offered to arrange the logistics to ensure the pick up was done promptly by the dispatch. these nice unspoken gestures indeed made me feel like home, even though i'm away from home :)
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Date of stay: September 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â best hospitality service in KL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 21 Sept 2022
Dear Florence, Thank you for sharing your stay experience. I am truly pleased to hear that we have overall met your expectations. We are deeply gratified you had enjoyed our comfortable apartment and facilities. Our colleagues are dedicated to ensuring your stay with us is seamless and impeccable and each creating a memory. We will look forward to welcoming you back to enjoy our good service and another seamless experience soon! Thank you and warmest regards, Peter Banyan - Operation Manager
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There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
S$193 - S$264 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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