M Resort & Hotel

M Resort & Hotel

Traveller (205)
Executive Suite Room
Room & Suite (28)
M Resort & Hotel
Videos (1)
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About

4.5
#52 of 513 hotels in Kuala Lumpur
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Charming
Business
Languages Spoken
English, Malay
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Kids club
Meeting rooms
Spa
Concierge
24-hour front desk
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites

Location

Jalan Damansara Bukit Kiara, Kuala Lumpur 60000 Malaysia
4.5
4.5 of 5 bubbles163 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The M Resort & Hotel garners appreciation for its pool and family-friendly amenities, with guests often lauding its stylish and welcoming ambiance. While many visitors feel pampered, valuing the attentive service provided by the staff, some have critiqued the hotel for its pricing and occasional room service lapses. Rooms are commonly described as clean and comfortable, yet remarks about size and service discrepancies surface occasionally. Although the hotel's location receives mixed reviews, its cleanliness and festive atmosphere continue to be a highlight for guests.
Location
Inconvenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory

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163Reviews1Q+A30Room tips
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Detailed Reviews
Bliybliy wrote a review Jan 2023
Kuala Lumpur, Malaysia
+1
4.0 of 5 bubbles
This is a nice hotel and one of the newer ones too. The lobby is big and impressive and to be honest you don’t see many hotels with the lobby of this size. The overall decor is nice and I like it. Staff are friendly and makes you feel welcome too.

Car park is a bit far and the nearest car park is not covered which is not good especially if it is raining. Or when it is really hot and your car will be really hot too. The covered car park you will need to walk further. The hotel do provide a buggy service to take you there if needed. I would prefer a car park that is in the same building at the hotel.

Room is spacious enough but my golf course view room is only partial view because I was assign the first room closest to the lift. Just a small tip if you want to better view do ask the staff to give you a room further from the lift are and you should have a better golf course view room. The internet to my surprise, the hotel only offer 6 hours free! Why is it not free throughout the stay? Anyway the wifi wasn’t that good because when I was watching you tube there was buffering once a while.

Breakfast is good and I think food is quite delicious. The ambience and decor in the restaurant is nice and I really like it.

The hotel is not within walking distance to anything in particular. So you will need to drive out to the nearest mall nearby which is Starling, 3damansara or One Utama.

Overall I would say this is one of the better and newer hotels. If you want a hotel where it is easily accessible to shops or cafes then this is definitely not the hotel for you.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 25 Jan 2023
Dear Valued Guest, Thank you for choosing M Resort & Hotel Kuala Lumpur as your preferred destination and for sharing your insights with us. We are glad that overall, you find your stay with us a pleasant experience and happy to note that you appreciated the hotel's interior, comfort of our well-appointed room and hearty culinary offerings. However, remain certain that your observations in regard to our Wi-Fi will be closely looked into and be given consideration for improvements to be made. Having this said, your next return is much anticipated. Till then, take care and be well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Taufiq wrote a review Jan 2023
Singapore, Singapore
Hotel's Favourite
5.0 of 5 bubbles
Chanced upon this hotel early in November and realised they are a pretty new property. Absolutely fell in love with the concept and the photos looks exactly as they are in real life!

Stayed in Superior Room and upgraded my stay to an Executive Suite on my last 2 nights - no regrets!!! The Executive Suite is a MUST TRY!! Spacious room, amazing bathtub, great view!

Location is excellent as it’s away from the hustle and bustle of KLCC and Bukit Bintang but they’re only a 10-15 mins drive away!

The breakfast has the most variety of food available amongst the hotels I’ve stayed in KL! Definitely a must to have breakfast at the property.

Amenities are great for families! They have pools with slides, also a kids’ club that has an indoor playground for kids to play in!

Obviously, with it being a new property, there is a lot of room for improvements but i have been assured that these will be addressed! They value guests’ feedbacks!

Will definitely come back for my future stays in KL!
Read more
Date of stay: December 2022Trip type: Travelled with family
Room Tip: Expect peak period traffic en route to the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 25 Jan 2023
Dear Valued Guest, Thank you for taking the time to share such a kind review of your experience at M Resort & Hotel Kuala Lumpur. We are absolutely thrilled to hear that your recent visit proved to be wonderful and unforgettable as we strive hard to deliver our promise of ensuring our guests to have a memorable time whilst with us. We are proud to have succeeded on this occasion and having this said, we look forward to welcoming you back soon! Until then, best regards.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Dream47292097604 wrote a review Feb 2024
5.0 of 5 bubbles
Had a buffet lunch with colleagues. Overall experience were pleasant and enjoyable. Happy with the level of services given in clearing up empty plates and offered a wide selection of foods and beverages. The place tend to be busy on a weekend, do expect a bit of noise disturbance from other crowd.

Thanks for the wonderful coordination with the employees in ensuring a very satisfying experience.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 4 Feb 2024
Dear Valued Guest, Your positive review is genuinely cherished by our entire team. It was a joy to enhance your dining experience and we are thrilled to learn of your complete satisfaction. We eagerly look forward to the chance to welcome you back again. Until then, best wishes.
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Sara N wrote a review 8 Jul
1.0 of 5 bubbles
The rooms are really good however the actual room service was a disaster.
Had to wait for so long to get anything.
Plus as a family of four in a room they only gave me 2 towels and when I’ve asked for extra they were really hesitant.
The cleaning people were not friendly at all.
Also knowing you are in Malaysia and would rain so many days of the year, we were told to leave the pool once it rained.
That was the most unusual thing to happen.
We were really surprised and unhappy about it.
Overall I’m not impressed about the service and attitude of the workers.
Read more
Date of stay: July 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 2 weeks ago
Dear Valued Guest, Thank you for sharing a review of your recent stay with us. Following your feedback, please be rest assured that we have taken good note of the shortcoming for immediate remedial action to improve our service level. Regarding our pool policy during rainy weather, safety is our top priority. It is standard practice to temporarily close pools in such conditions to ensure guest safety. Given the opportunity, we look forward to serving you better in the near future. Until then, best regards.
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Pei Ying L wrote a review Sept 2023
4.0 of 5 bubbles
Nice and new hotel. Shower gel and bath gel come in small tubes , frequently have to ask for more. Love the pool ,but timing quite strict with the pool unlike other hotel. Standard room slightly smaller but I guess its coz of hotel. Overall good
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 24 Sept 2023
Dear Valued Guest, Thank you for choosing M Resort & Hotel Kuala Lumpur for your recent stay. Your feedback serves as a reminder that there is always room for improvement, and we appreciate the opportunity to make necessary changes based on your input. Hopefully, you will have a reason to return to us soon. Until then, best wishes.
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Crystal007 wrote a review Mar 2023
Singapore, Singapore
5.0 of 5 bubbles
I would never have imagined a resort like M Resort right smack in the middle of the city. The moment you step in the lobby, you already feel like you are in a different world. Lobby was GRAND. Check in was smooth. Staff were very friendly and helpful :)

Breakfast spread - amazing and well spaced out so you do not feel congested although there were so many people due to the school holidays.

Swimming pool - BEAUTIFUL and well planned. There were life guards on duty and they were very alert and cautious.

Kids Club & Gym - superb. Top class and clean.

Thank you to the amazing team in M Resort for making our stay memorable and comfortable! Thank you to Zairi, Zamri and the rest of the M Team! Special shout out to the pool gentlmen Fazli, Rahman and Willie!
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Date of stay: March 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 2 Mar 2023
Dear Valued Guest, We are thrilled that your experience with us was such a success! We are certainly aiming to be everyone’s favourite hotel in Kuala Lumpur and it is wonderful to read that we have achieved this with you. Our teammates are our biggest assets and your kind comments will be shared with them. Thank you for taking the time to let people know about our hotel and service. With this said, we look forward to your return so we may be of service to you once again!
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Nida K. wrote a review Nov 2022
Cyberjaya, Malaysia
+1
4.0 of 5 bubbles
Urban resort as a manifesto, you quite feel like it. However, considering they are new, there are still some room for improvement.

Based on the other review, it is true that the resort lack personal touch/attentiveness from staff. No one at any point tried to hold the huge lobby door for us upon arriving or leaving. Made a request prior booking for a complimentary cake, was told that they will try their best. But none show up. Ask again upon checkin, they said they did not received any request (as they set for auto reply for all request). By right if your guest have enquire about it during any point of the stay, they can just make an effort to fulfill it. The stay is on a weekdays, we hardly see people around. How can such a simple request cannot be attended to. Kids club was also under maintenance during the stay (the ball pit and treehouse). Which wasnt announce in any of their platform. Its kinda misleading as you expect to use the facilities already and promised the kids. The kids club only consist of 5 books, a pack of lego and 2 tractor. It must be a joke.

However, putting aside the treament, the resort is well thought. Pool with slide and jacuzzi is a rejoice. Plenty of sun lounger. The ID itself is on another level. My eyes has been feasting. Room is comfortably sized. Staff at the pool has the best attitude. Accomodating, always available and courteous.

Breakfast selection is massive, endless. You wont leave the resort hungry. And it was tasty. I would recommed you book the room with breakfast. No regret.

Overall, the resort is 5 star, but not the people.
Read more
Date of stay: November 2022Trip type: Travelled with family
Room Tip: Avoid weekend stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 26 Jan 2023
Dear Valued Guest, Thank you for taking the time to share your valuable feedback - it is crucial in our continuous strive for service and product enhancement. We are deeply concerned to note that we did not stand true to your expectations on this occasion and be rest assured that we have communicated your observations to the team for improvements to be made. With this said, we hope that you will allow us another opportunity of playing host to you again in the future. Till then, best regards.
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Kelvin Lim wrote a review Nov 2022
Pulau Perhentian Besar, Malaysia
4.0 of 5 bubbles
Greeted with an amazing lobby area, spacious and comforting! It does makes you go "wow, this is nice".

Friendly and easy check-ins. However, it would be nice for the staff to open the huge doors for customers if they are around/close by the doors. In another words, a little more attentive would be great. And they should also let us park temporary close to the main entrance for check-in purposes rather than ushering us straight to the storey parking lot.

Stayed in the Standard Block View room which is pretty descent just a tad small but it was good for us since we were only staying for a night and weren't in the room a lot.

Loads of movies to watch if you're planning to just chill in the room. The breakfast is was quite good. I personally love the little cheese section and the pastry and bread section!

Overall, is a nice stay but their service & attentiveness could be improved.
Read more
Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: You can park your car close by and check-in first then move your car later on.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 25 Jan 2023
Dear Valued Guest, Your time and effort to pen this review on TripAdvisor is much appreciated. Please be assured that we have noted on the areas for improvement and hope that you will continue choosing us as your hospitality partner for future visits. Until then, best regards.
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wanderwonder wrote a review Dec 2023
3.0 of 5 bubbles
We arrived late ( almost 5pm) and the queue was long. Seemingly at all counters. Such a coincidence that everyone were late like us?
Of course, the waiting time was not short either.
Even at the counter, the person in charge took time to process our check in and after some time only to be told that not all of our rooms were ready.
Omg!
The rooms were ok, but lack of amenities. There were no kettle, drinking water, spoon and etc. It was hard for family with young kids to prepare the formula milk.
The sound proof was not good. We could hear lots from the rooms. Crying baby, people talking and more.
Breakfast was average. Not worth the money spent.
I dont feel like writing more, just enough for people to understand that this hotel is definitely not of a 5-star standard.
The staffs should be trained more. Listen to the request attentively, dont avoid picking up the phone and more.
Oh btw, please dont use the emergency exit/stairs if you choose to stay there. You might get trapped when the their fire alarm system glitch.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: If you dont like waiting for buggy after parking your car, adopt for valet. It is RM30 per day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 1 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologise for falling short of your expectations during your recent stay. Your perspective is invaluable and serves as a valuable tool for us to identify areas of improvement. Please be assured that your concerns have been shared with our team, and we will take proactive measures to prevent similar occurrences. It is our hope that you will give us another chance in the future to provide you with the exceptional experience that we strive to deliver. We genuinely value your patronage and would welcome the opportunity to make amends. Till then, best regards.
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BbKris555 wrote a review Apr 2023
Kuala Lumpur, Malaysia
+1
4.0 of 5 bubbles
It was a last minute plan for a short staycation for birthday celebration with my love one. With that I do put in as a birthday surprise we thought it was a last minute plan we wasn’t expect hotel could do anything special but they do prepare a cake for our stay. This really touched me. My son is enjoy the slides in the pool as well as few life guards are there looking out, make us feel safe. The indoor playground is clean and equipped with story area, tv area and also pit-ball field. My son really enjoy playing there. Gym room is clean and bright, enjoy a short session of workout there.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Worth to stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lin Teh, Marketing at M Resort & Hotel
Responded 10 Apr 2023
Dear Valued Guest, We are truly humbled by your kind review and thank you for taking the time to share a review. We are thrilled to hear that you had the opportunity to experience our signature M hospitality, extended by the team throughout the hotel. Once again, thank you for having chosen us and we look forward to welcoming you back for another visit soon.
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Christopher S asked a question Apr 2023
42 contributions8 helpful votes
Do you have porridge or granola available for breakfast?
Answer from Kelvin Lim
Pulau Perhentian Besar, Malaysia108 contributions50 helpful votes
Yes, they do have porridge but not granola unless they have change their breakfast menu.
Cruiser00542895976 wrote a tip 20 Jul
10 contributions9 helpful votes
1.0 of 5 bubbles
"Couples should reconsider coming here. Gai restaurant was actually very good. I wouldn’t take the Stay and Dine package next time"
Read full review
WanderingLust wrote a tip Jun 2024
Phuket, Thailand3 contributions
4.0 of 5 bubbles
"Check in normally very fast for me so no complaints on that. Cannot see the complimentary drinks though, so we missed it plenty of times."
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yanhashim wrote a tip Jun 2024
New Zealand1 contribution
4.0 of 5 bubbles
"A bit on the small side, but cozy and well-maintained. Perfect if you don’t need a lot of space."
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Poier wrote a tip May 2024
26 contributions7 helpful votes
4.0 of 5 bubbles
"Overall good stay. Be slightly tolerant to the staffs who as new as this hotel. Overall they are nice people just need some time to warm up."
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Sally C wrote a tip Apr 2024
2 contributions
1.0 of 5 bubbles
"Service is so slow and terrible I wouldn't waste your money. Also staff will not be helpful in any way so don't expect 5 star service"
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Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
S$89 - S$114 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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M RESORT & HOTEL (S̶$̶1̶1̶6̶) S$97: UPDATED 2024 Reviews, Price Comparison and 262 Photos (Kuala Lumpur, Malaysia) - Tripadvisor

Frequently Asked Questions about M Resort & Hotel
Which popular attractions are close to M Resort & Hotel?
Nearby attractions include Shalini Ganendra Fine Art (1.1 km).
What are some of the property amenities at M Resort & Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at M Resort & Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at M Resort & Hotel?
Yes, free public parking nearby is available to guests.
What are some restaurants close to M Resort & Hotel?
Conveniently located restaurants include Qureshi Malaysia, Ee Chinese Cuisine, and Bistro a Table.
Are there opportunities to exercise at M Resort & Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at M Resort & Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does M Resort & Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at M Resort & Hotel?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to M Resort & Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (5.8 km), Istana Negara (4.0 km), and Royal Selangor Club (5.8 km).
Is M Resort & Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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