We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

JW Marriott Hotel Kuala Lumpur

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,208 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,007: English reviews
Reviewed 2 days ago NEWvia mobile

There is never lack of great aroma and warm friendly lighting right through the door at lounge@3R. Aroma of the wines, fruits, ayam percik, roti jala with curry mutton and many more married with the great hospitality of the lounge crews have never failed to give me the best 5 stars experience in the 1Malaysia way. Kudos to JW Marriot...

 Report
Helpful?
Thank Dak H
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Season's Greetings Dak H, Thank you so much for your warm comments about your experience at the hotel. Your kind words of encouragement will definitely be shared with the team, especially with the associates at JW Executive Lounge on how their actions have made your experience with us memorable. Thank you once again for your valuable feedback and it's definitely...

Reviewed 2 days ago NEWvia mobile

Im staying in room 2538..Had a wonderful time in the lounge with Shafiq. He took such good care of us and we so appreciate it.always call us by name and also remember our drink..he is amazing!!!Our room is beautiful thanks to Mr. Chin Ann and all our needs were taken care of. The shopping here is amazing and the shops...

 Report
Helpful?
Thank Pam P
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Pam P, Thank you for taking the time to share your experience with us. The team and I are delighted to know that you're having an enjoyable time here at the hotel. I am glad you like your room and also had the chance to do some shopping whilst staying here with us. We are grateful for your kind...

La Quinta, California
Reviewed 2 days ago NEWvia mobile

Shafiq in the lounge was a great host. He met and exceeded all our needs. He was great. Our original room was not very nice but Mr. Chin Ann took care of us and moved us to a remodeled room. Housekeeping was great. Added extra comfort for our beds. Great place to stay and will be even better once remodel...

 Report
Helpful?
Thank desertdiva2015
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day to you, desertdiva2015, It is a delight to know that you had a wonderful time here at the hotel. Your warm comment has definitely inspired and motivated the team to continue on their great efforts. Also, trust that Shafiq and Chin Ann be personally recognized for their outstanding level of service rendered to you during your...

Shanghai, China
Reviewed 2 days ago NEWvia mobile

Today could have been a terrible day because the original room was bad but today Mr Chin Ann took care of us and let us switch rooms to the newly remodeled ones since the old one was not so great. And then tonight at the lounge Shafiq greeted us and took good care of all of our needs at the...

 Report
Helpful?
Thank keninshanghai
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear keninshanghai, Season's Greetings from JW Marriot Kuala Lumpur! I am delighted to hear that you were well looked after by the team at the hotel. They are most certainly my proudest asset and I am honoured to be working alongside such great service professionals. We are extremely appreciative of your warm comments and rest assured I will personally recognize...

Albuquerque, New Mexico
Reviewed 2 days ago NEWvia mobile

This is my 3rd trip to KL and second stay at the JW Marriott. The hotel is currently under renovation but each time I stayed I would not know it is taking place. The primary reason I return is because the staff in all respects upgrades the stay experience. While in the road how one is treated is the most...

 Report
Helpful?
Thank pglennon01
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Season's Greetings pglennon01, It was a great pleasure talking with you at the lobby and once again, thank you so much for your positive comment on TripAdvisor. We are extremely appreciative of your continuous support to the brand and it's definitely a privilege having you staying with us at JW Marriott Kuala Lumpur. Thank you. Warm Regards, Mahmoud Skaf General...

Singapore, Singapore
Reviewed 4 days ago NEW

Problem 1 - Check in experience (1/5) The front desk staff Mr Seharan told me that I requested for a King size bed but I mentioned to him that I requested double/twin beds, unfortunately he insisted his statement not until I pull out the reservation email as a proof that I did request for 2 beds and email the reservation...

 Report
Helpful?
2Thank ZhenOng
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Mr ZhenOng, Thank you for taking the time to thoroughly review your stay at our hotel. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. I am of course very disappointed to read that you have encountered so many issues during your stay causing much inconvenience, which I...

Reviewed 5 days ago NEW

I have been on an assignment in Malaysia for the past 4 months and I have had the pleasure of staing at the JW Marriott KL. Every aspect of my stay has been convinient and the staff, from the doormen to the housekeeping staff, are committed to ensuring your stay is a positive experience. The hotel location is close proximty...

 Report
Helpful?
Thank Nigel F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Nigel F, Your positive words have provided much encouragement to my team, and I thank you for taking the time to write about your experience, it is most appreciated. You are absolutely right that the hotel's location is excellent and I am glad you took full advantage of it for your Ironman training and on the same time, get...

Edinburgh, United Kingdom
Reviewed 6 days ago NEWvia mobile

.... then you'll love this hotel. On check in I was advised there were some renovations going on. I've heard building sites quieter than the noise in my room 7 days a week from 9am. No chance of any rest here. If you're out of the hotel all day it's good and rooms very comfortable- but if you're looking to...

 Report
Helpful?
Thank Paulbearuk
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Paulbearuk, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. We would like to apologise for the inconvenience that you had experienced in regards of the renovations going on. Rest assured that we do strive to deliver the best facilities standards to all of our valued customers. Thus,...

Singapore
Reviewed 1 week ago

The hotel is well located at Bukit Bintang, an area that is great for shopping.We ended up checking out three rooms here courtesy our own mistake of not having intimated the hotel earlier that ours needs to be a double room.At check-in was when we and the front office staff realised that a double room should have been asked for...

 Report
Helpful?
Thank Victoryindia
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Victoryindia, Firstly,l thank you for taking the time to thoroughly review your stay at our hotel. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. I am of course very disappointed to read that you have encountered so many issues during your stay causing much inconvenience, which I...

Reviewed 1 week ago

Big room, old design, small shower space. Breakfast can be improved with more selections. Floor guides are confusing when transferring from one function room to another. Good location, right in the middle of the commercial district. Malls surround the hotel.

 Report
Helpful?
1Thank Jay F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Jay F, Firstly, thank you for taking the time to thoroughly review your stay at our hotel, it is most appreciated. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. In regards to your comment of our room designs, we are glad to inform you that the hotel...

1,163 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (910)
Viewed
Room/Suite (211)
Viewed
Pool/Beach Area (22)
Viewed
Hotel & Grounds (128)
Viewed
View from Room (36)
Viewed
Bathroom (72)
Viewed
Dining (43)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:15
Videos (1)
Viewed
Other (390)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (197)
Viewed
Amenities (51)
Viewed
Junior Suite (58)
Viewed
Pool (25)
Viewed
Dining (36)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (56)
Viewed
Business Centre/Function Rooms (9)
Viewed
Pool/Beach Area (4)
Viewed
Dining (4)
Viewed
Room/Suite (20)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (11)
Viewed
Family/Play Areas (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.1 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 332 in Kuala Lumpur
2,057 reviews
0.2 km away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#5 of 332 in Kuala Lumpur
353 reviews
0.9 km away
Mandarin Oriental, Kuala Lumpur
Show Prices
Show Prices
Show Prices
1.1 km away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#3 of 332 in Kuala Lumpur
6,386 reviews
0.7 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#9 of 332 in Kuala Lumpur
9,028 reviews
2.6 km away
The Majestic Hotel Kuala Lumpur
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $159 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA, Marriott, Travelocity, Priceline, HotelTravel.com, Booking.com and Agoda so you can book your JW Marriott Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#5 Spa Hotel in Kuala Lumpur
#7 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles ZhenOng, 4 Dec 2016 | Read review
“I like the rooms overlooking the pool.”
 of 5 bubbles nigelf560, 3 Dec 2016 | Read review
“Go for higher floors and 15/16 are smoking floors”
 of 5 bubbles Victoryindia, 30 Nov 2016 | Read review
“Ask for a room with Petronas tower view”
 of 5 bubbles 63jayf, 30 Nov 2016 | Read review
“Ask for a newly refurbished one. Exec is on 22, 23.”
 of 5 bubbles KarachiDAL, 28 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay