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Hotel Istana

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3,398 Reviews from our TripAdvisor Community

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Showing 2,907: English reviews
ahmedabad,Gujarat
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 days ago NEW

Situated right in the heart of KL ,Bukit Bintang, not very pricey its perfect place to stay, explore, shop & eat. 5 min walk to all the major shopping outlets, street shopping. Lot of eating joints makes this hotel an ideal place to stay. Back to hotel after long is relaxing. Huge rooms , good view, good service and huge... More 

Helpful?
Thank mysticmuni01
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear mysticmuni01, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and hope you will continue to support us in future. Warm regards and Happy Holidays Aamir Khan General Manager More 

Kuala Lumpur
Level Contributor
116 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 days ago NEW

Stayed here just for the weekend. Check in super fast, all the requests were attended to. The cold towel and drinks while waiting for the keys were greatly appreciated. The room a bit tired but still function. Like the room because full of old charms and still can feel its glory. Everything functioned well in the room, the mattress, pillows,... More 

Helpful?
Thank akublues
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear akublues, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see that your stay was a memorable one and that you will return soon in future. We are looking forward to welcoming you back soon. Warm regards and Happy Holidays Aamir Khan General Manager More 

Level Contributor
7 reviews
7 hotel reviews
Reviewed 3 days ago NEW via mobile

Superb hotel. Staff, room, bed, decor. Indeed very difficult to fault this hotel. Dare I say allowing for taste differences it is probably as good as it gets. For a non alcoholic drink in the lobby bar try the peach and vanilla tea....

Helpful?
Thank 822gazzap
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Gazza P, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are on cloud nine after reading your wonderful positive feedback. The entire team appreciates it. We hope you will recommend us to family and friends. Warm Regards and Happy Holidays Aamir Khan General Manager More 

Bengaluru, India
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW via mobile

Stayed here for couple of days for the conference it was amazing. Right from reception to lifts staff cleanliness everything very well managed professionally good Indian hotel in the basement for Asian food. Overall wonderful stay do recommend for overall connectivity with monorail and good life around hotel.

Helpful?
Thank arshadbng
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear arshadbng, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that you had a wonderful stay with us and that you have recommended us. We are looking forward to seeing you soon. Warm regards Aamir Khan General Manager More 

Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

This was my third stay over several years. The hotel service was great. Proximity to shopping and food is very close. Hotel seems dated over the years and needs a face lift. The staff was excellent. I will always come to the Istana for the service and value in KL.

Helpful?
Thank ConnectorGuy
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear ConnectorGuy, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty to us. At this moment we are busy in soft renovations and some of it will be noticed by our guest like new carpet in rooms and corridors, new dining chairs already in our restaurant and some... More 

Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

the staff here are excellent, from check in to check out they are informative and friendly. The location is where you would want to be in K.L, a 5 min walk to most places of interest and dinning and shopping areas. Breakfast is a feast.... the food is excellent in quality, texture and flavor, a credit to the talented kitchen... More 

Helpful?
Thank Shaayyum
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Shaayyum, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and your recognition to our associate's hard work in delivering exceptional service to our guest. You are right that our breakfast is really a feast to handle every morning and many of our guest appreciate the international... More 

Durbanville, South Africa
Level Contributor
311 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 6 days ago NEW

Hotel Istana is quite a big hotel, yet the staff give such a personal service. I loved the staff greetings as you walk through the hotel entrance & the lovely scent in the foyer as you make your way to the lifts. On arrival, the check in was prompt and efficient. We requested a room with a large bed and... More 

Helpful?
Thank Mari B
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Mari B, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback especially about our associates. It is nice to see that you all enjoyed your stay well. We are so sorry about the preferred bed as we were not able to give you a king bed due... More 

London, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago NEW

I have been going to this hotel for few years. All the staff at Istana hotel are very helpful and caring. straight from the door men the welcome begins and the check in is done so quickly. The restaurants serve very good food and the staff in the main restaurant are superb. I have to specially mention the name of... More 

Helpful?
Thank TissaSilvalondon
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear TissaSilvalondon, Thank you for choosing to stay with us again and for taking time to post your review on Trip Advisor. We sincerely appreciate your loyalty to Hotel Istana KLCC. We are all on cloud nine as you have recognized us and fellow colleagues like Vadhi, Tom, Lily, and other GRO associates. It is always a pleasure to see... More 

Singapore
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago NEW via mobile

Our company year-end D&D was held at Makota function hall. Service staff are very efficient and responsive. Room was superb with great comfy sheets & wide room-space. Had a soothing bath-soak after a tired day that follows with a morning sumptuous breakfast spread. Only set-back was the shower that was dripping water the whole quiet night and it was very... More 

Helpful?
Thank AmandaWhoTravel
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear AmandaWhoTravel, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are grateful for your positive feedback and at the same time we sincerely apologize for the disturbing sound from water dripping shower head. We wonder if you had reported the matter to anyone. In any case we trying to locate your... More 

Level Contributor
3 reviews
Reviewed 1 week ago via mobile

It was a reasonable experience, we stayed 8 nights with good price. Location is excellent and the staff are really very good. Breakfast is good with many options. There is a lot to improve to reach a 5 stars hotel. One thing that need immediate action is to change the mat of the corridors in the 5th floor , it... More 

Helpful?
Thank Ramy K
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Ramy K, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and would like to assure you that we are in the middle of soft renovations and all carpets will be changed soon within the next two months or so. There is a lot of behind the scenes... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, European, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $87 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 1 Dec 2016 | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 30 Nov 2016 | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 27 Nov 2016 | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 23 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 21 Nov 2016 | Read review
5 of 5
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