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Hotel Istana Kuala Lumpur City Centre

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73 Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$88
US$52
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SAVE US$36
Free cancellation until 30/10/21
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Traveller (2518)
Room & Suite (913)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#24 of 654 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Room & Suite (913)913
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Wine / champagne
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English, Chinese, Malay, Tamil and 1 more
5423Reviews94Q+A100Room tips
Traveller rating
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  • 186
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Popular mentions
vani wrote a review 9 May
2 contributions1 helpful vote
selected the premier quarantine package with Hotel Istana. Overall, it was a pleasant stay. The email communication during reservation and prior to arrival was good and clear. The room was as expected of a 5-star hotel, which had a large window to look out. The WIFI connectivity was good. The quality of meals was reasonable, I did not have any complaints with the food. The hotel staff including the manager Sham was pleasant, friendly and helpful. The check-in and check-out processes were smooth. I would gladly recommend this hotel for the quarantine.
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Date of stay: April 2021
Value
Location
Service
Helpful
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 5 days ago
Dear vanichandraniku Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Best Regards Noorazzudin Omar General Manager
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Tiffany38080 wrote a review 2 May
Malaysia1 contribution
Nice accommodation and scenery. The buffet comes with a great variety of dishes. Room service could be improved, at least knock before you enter LOL. The location is quite far from other places though. Would come again.
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Date of stay: November 2020Trip type: Travelled with family
Helpful
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 1 week ago
Dear Tiffany38080 Thank you for your support and for posting your review on TripAdvisor. It was indeed a pleasure to have been of service to you. Please do visit us again, once we are back to being a normal hotel. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
UB2012MY wrote a review Apr 2021
Petaling Jaya, Malaysia34 contributions7 helpful votes
I was so well taken care of. The regular room of 28sqm is perfect. I slept like a baby. Food was awesome. Fresh fruit with most meals. The only challenge was to have hot water at 7am. I was working so had no sleep-ins and the engineers just couldn’t get to work in time.
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Date of stay: April 2021Trip type: Travelled on business
Helpful
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 weeks ago
Dear UB2012MY Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon when we are back to being a normal hotel. Thank you. Best Regards Noorazzudin Omar General Manager
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nurul shafiqa wrote a review Apr 2021
1 contribution
To everyone reading this, please book your quarantine station at Hotel Istana KL. They are simply the best with their spacious room, delicious food, SUPERB hotel service and not to mention, cheap price with RM150/day for a standard package during this pandemic. During my stay at this hotel, i was really dissatisfied with everything because how can the big room cost me only 150 ringgit/day with three meals/day???? And the food they served are so good so I am really unhappy why many people are not choosing this hotel as their quarantine hotel.... Come guys, you won't regret it 😭 I also want to take this opportunity to thank Puan Linda, Ms. Carren and Faliq for their SUPERB assistance towards me because there was an issue with my room and I had to change room because of it and they arranged a better room quickly and called me afterwards to make sure that I am satisfied with the room. During my stay we also have a whatsapp group and the admin was really quick to reply everyone and everything and they really made sure everybody's needs are met. If I were to give a rating for their services it would be 100/10! So to those of you who came across my post, book this hotel NOW! If you are planning to come to Malaysia, just book this hotel ASAP :)))
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Date of stay: April 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Share
Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 weeks ago
Dear 289nuruls Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Best Regards Noorazzudin Omar General Manager
Read more
Rajarshi G wrote a review Apr 2021
1 contribution
Awesome Experience in hotel Istana.. Great services and prompt service.. really recommend for any newcomers to Malaysia. They will guide you with everything.. really grateful for such a wonderful experience.. thank you
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Date of stay: April 2021Trip type: Travelled solo
Helpful
Share
Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 weeks ago
Dear RAJARSHI_G1992 Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests' expectations and I am glad you had experienced it. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Thank you. Best Regards Noorazzudin Omar General Manager
Read more
Previous
PRICE RANGE
US$41 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpur, istana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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Frequently Asked Questions about Hotel Istana Kuala Lumpur City Centre
Which popular attractions are close to Hotel Istana Kuala Lumpur City Centre?
Nearby attractions include Museum of Illusions (0.4 km), Pavilion KL (0.4 km), and Flight Experience Kuala Lumpur (0.3 km).
What are some of the property amenities at Hotel Istana Kuala Lumpur City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Istana Kuala Lumpur City Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Istana Kuala Lumpur City Centre?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Istana Kuala Lumpur City Centre?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Istana Kuala Lumpur City Centre?
Conveniently located restaurants include The Whisky Bar, Cielo Sky Dining & Lounge, and Kill Devil aka The Rum Bar KL.
Are there opportunities to exercise at Hotel Istana Kuala Lumpur City Centre?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Istana Kuala Lumpur City Centre have an airport shuttle?
Yes, Hotel Istana Kuala Lumpur City Centre offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Istana Kuala Lumpur City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Istana Kuala Lumpur City Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Istana Kuala Lumpur City Centre?
The staff speaks multiple languages, including English, Chinese, Malay, Tamil, and Urdu.