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Hotel Istana

CancelonUS$58*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$114*
US$58*
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US$66*
US$68*
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Hotel Istana
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3,679 Reviews from our TripAdvisor Community

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Showing 3,145: English reviews
Perth, Australia
Reviewed 1 week ago NEW

The Hotel Istana is a lovely elegant hotel with touches of the colonial british india architecture and lots of gold and chandeliers. Service was excellent and always delivered with a smile from the concierge to the room service (extra tea bags thank you). My friend and I found our room of twin beds spacious and comfortable. The bathroom was big...

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Helpful?
Thank Linmarant
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Linmarant, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor. Indeed, our breakfast is the largest in town with so much of variety of Malaysian, Indian, Chinese, Arab, and Western dishes. We hope you will continue to support us...

Chatham, United Kingdom
Reviewed 1 week ago NEW

This is my second visit and I hope to go again soon. Yes, it's a little tired and in need of a spruce up but it's still such a nice place to be. Nothing is too much trouble and all is done with a smile. We arrived tired and worn out from Heathrow at about 9am and didn't expect to...

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Helpful?
Thank GreyKitten
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear GreyKitten, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your positive feedback. It is so nice to see that you had a wonderful and a memorable stay with us. We hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Beverley, United Kingdom
Reviewed 1 week ago NEW

Great location everything close by from the twin towers to the chinese market,staff are very good nothing is to much trouble for them stayed there four times will go back there again also close for the monorail,

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Helpful?
Thank stella4white
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Stella4white, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review and hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 1 week ago

I stayed in the hotel for 3 nights. The hotel is situated in bukit bintang. There is a metro located just across the hotel called raja chulan. But, I would just use grab anywhere. Much easier and also cheap. only 3RM from hotel istana to pavilion. (yes i am that lazy). There is also rooftop bar infront of the hotel...

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Helpful?
Thank amirahbigbang
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear amirahbigbang, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that you had a wonderful stay with us. We are so sorry that you had some challenges with WiFi but our WiFi is 100Mbps and is sufficient to cater to our full house. It can be...

Reviewed 1 week ago

Been to the Istana many times now and can't fault it. The location is great, close to a sky train station (although you'll never hear it) and only about 5-10 mins walk from the Petronas towers. The covered pedestrian walkway starts just across the road from the hotel so if it's raining (which it often is in KL) you won't...

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Helpful?
1Thank Ian M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Ian M, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your feedback and hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Langkawi, Malaysia
Reviewed 1 week ago

We had a small company event at Istana as well as stayed there for 2 nights. The Sales & Event team was excellent, very helpful and patient with many of our request. We did our event at the Sports Bar, it was the perfect venue for the nature of our event as we wanted it to be a relax do....

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Helpful?
Thank Sharmini_Violet
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Sharmini-Violet, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review on Trip Advisor. We appreciate your trust and confidence in our Catering sales team and that you have recognized our other passionate associates too. We hope you will continue to support us in future. Warm regards...

Reviewed 1 week ago via mobile

Excellent service provided by the team. The one problem faced previously and including my latest stay at the hotel was the sinks in the rooms were always clogged and would be good if this issue be resolved for the convenience of future room guests.

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Helpful?
Thank Othman M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Othman M, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We apologize very sincerely with regards to issues with the sink drainage and we assure you that the issue will be fixed right away. We hope this will not deter you from using Hotel Istana KLCC in future. Warm Regards Aamir...

Bengaluru, India
Reviewed 1 week ago

I have stayed in many hotels in KL earlier but this one is situated in a superb location for the holiday travellers. Hotel staff are simply awesome and very professional. Unfortunately they put me in 3 rd floor which had very big rooms but had no view and is of a very old styled interiors, guess it needs renovation. The...

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Helpful?
Thank PuttarajAG
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear PuttarajAG, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Indeed, our location is the most "Central" to everything. We have 5 shopping malls located very near from us and restaurants and night life at stone throw from the hotel. But this is not it as our wonderful Associates provides the best...

Reviewed 1 week ago via mobile

Got this hotel for short stay for about 60$. Room is somewhat dated but adequate. Location is best in town.easy to get to all major sites, shopping etc. Most impressive is hotel staff which really take Care of your needs. Hotel is good for tourist. Just be aware that for money exchange you can get much better rate at multiple...

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Helpful?
Thank Mikhail L
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Mikail L, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor. Indeed it is our Associates who brings memorable experiences to our guest. We hope you will return soon in future. Warm regards Aamir Khan General Manager

Melbourne, Victoria, Australia
Reviewed 1 week ago

This was our first stay in KL and we weren't sure exactly where the best area would be for a 3-day stay. We got lucky - the Istana is in the right spot, once you get to know which direction to walk and where the shopping malls are. The hotel has a grand colonial air about it but is actually...

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Helpful?
Thank Tom B
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Tom B, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and we are sure many fellow travellers will agree with you. We hope to see you back soon in future. Warm regards Aamir Khan General Manager

1,700 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $85 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
46 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room is very comfortable and clean.”
lilyg983, 20 May 2017 | Read review
“If you love shopping!!!!!”
emano3692, 19 May 2017 | Read review
“Take twin tower view rooms and ask for bathroom amenities like razor and cotton buds. They provide it whenever you want it.”
rashidbishal, 18 May 2017 | Read review
“Ask for a room with a view of the Petronas Towers”
  • View from our room
Linmarant, 18 May 2017 | Read review
“Higher floor is probably better”
GreyKitten, 18 May 2017 | Read review
5 of 5
Cancelon
US$58* /night
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Hotels.comUS$66
Booking.comUS$68
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Prices are for 1 room, 2 adults
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