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Hotel Istana

AMOMAUS$69*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$81*
US$69*
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US$73*
US$81*
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3,637 Reviews from our TripAdvisor Community

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Showing 3,108: English reviews
Melbourne, Victoria, Australia
Reviewed 10 January 2015

This hotel is obviously a stunning hotel in an excellent location. Beautifully appointed and the bar/lounge area was gorgeous. Staff were friendly. Personally I did move onto another hotel in a different part of the city. You can check out my other review by following my other reviews. Do your homework and look around, there is a lot of choices...

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Helpful?
Thank sharon j
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sharon D, We appreciate and value your opinion. Thank you for a wonderful review of Hotel Istana KLCC and for being so candid about the feedback. We appreciate you recommending us to others. Thank you Warm regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 9 January 2015

Istana is not only sitting at the heart of KL near shopping areas of Bukit Bintang but its affordability and service is awesome. From the moment we check-in and till our last day, there are no complaints whatsoever about the service staff. When we ordered room service, it was done with lighting speed. Really no complaints about the hotel. The...

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Helpful?
1Thank omerfarook
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear omerfarook, We are very happy to see your wonderful review on Trip Advisor about Hotel Istana KLCC. The team is really happy that you had a wonderful stay with us. Rest assured that I have taken note of your valet parking charges issues and will investigate it further. However, for other guest to know that valet parking at the...

Melbourne, Australia
Reviewed 8 January 2015

"Istana" is palace in Malay (the official language of Malaysia), and this hotel is palace-like from the time you come up the driveway to be greeted by towering columns and arches Moorish style. The lobby is just as grand with more of these columns and arches. Check-in is seamless even at 8:00 pm when we arrived. Alas, because our rooms...

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Helpful?
Thank C546
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear C546, Thank you so much for your stay with us and thank you for your wonderful review on Trip Advisor. We are very sorry to hear the isolated issues with WiFi as our IT team is here 24 hours and I wonder if you had the opportunity to get any assistance on that. We have 100Mbps totally complimentary WiFi...

Sydney, New South Wales, Australia
Reviewed 8 January 2015

Fantastic service. Friendly and helpful staff. Close to all facilities.Walking distance to big shopping centre. Close to restaurants. Close to twin towers. Nice big variety breakfast. Only negative aspect is bad TV stations. Should have a buy a movie offer for rainy days.

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Helpful?
Thank Angie M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Angie M, Thank you so much for your wonderful review on Trip Advisor. Yes absolutely our locations is the CITY'S CENTRE and all our guest enjoy the convenience of close to all attractions especially the shopping centres. We are looking into additional TV channels and hope to add a few soon. Looking forward to your return soon at Hotel...

Halifax, United Kingdom
Reviewed 8 January 2015

We stayed at Istana for 3 nights back in June 2014. From our booking to departure the hotel gets 10 out of 10. The entrance to the hotel was spectacular with fantastic service, facilities and atmosphere. The staff were extremely helpful especially when offering directions and advising places to go and visit during our stay. The entertainment in the bar...

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Helpful?
Thank Sarah G
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sarah G, Thank you for a wonderful feedback on your stay in 2014. We all really appreciate it. I am glad that everything went well with your stay. Indeed, our Associates are really passionate folks and we continuously train them. Yes it is correct that breakfast tends to get busy at peak hours of 9am to 10am and for...

London, United Kingdom
Reviewed 7 January 2015

Another excellent time in KL. We were there last year (2013) and enjoyed it enough to go back :-) The staff are very friendly and attentive. The General Manager was very helpful and interested in our experiences during our stay.

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Helpful?
Thank KIXX-Couple
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear KIXX-Couple, Thank you again for a wonderful stay and Thank you for your loyalty with us. I love to talk to my guest not only to make sure that the guest are happy and comfortable staying with us but also to make sure that I myself and the rest of the management team is absolutely approachable and available for...

Kuala Lumpur, Malaysia
Reviewed 7 January 2015

I stayed there with my family during the recent new year celebration. The hotel location was fantastic, walking distance ( a few minutes) to Pavilion KL, Lot 10, Sungei Wang and Bukit Bintang. It has quite a grand entrance and checking in and out was a breeze. My request through Agoda for a room-with-a-view was not available, but kudos to...

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Helpful?
Thank scubadude9
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear scubadue9, Thank you for a great review on Trip Advisor and Thank you for choosing to stay with us. The entire team and I really appreciate your business. Your detailed feedback will be of benefit to others especially when it is coming from a Top Contributor like your good self. We are looking forward to your next trip to...

Reviewed 7 January 2015

Dear Aamir, Thankyou so much for making our stay at Hotel Istana so wonderful. Your attention to detail is excellent and we truly appreciated the effort you made for our special anniversary. We look forward to staying with you in the future and will highly recommend your hotel to all our friends. Kind Regards, Vicki (Australia)

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Helpful?
Thank vicki K
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Vicki K, It was a really pleasure to have you stay with us. Thank you again for contacting me in advance and thank you for all the great feedback on Trip Advisor. We are looking forward to welcoming you back at Hotel Istana KLCC in a not too distant future Warm regards Aamir Khan

Adelaide, Australia
Reviewed 7 January 2015

We stayed here twice during our recent trip to KL and greater Malaysia. We did stay here in 2013 also. We love the location of this property. It is in walking distance to all the major shopping centres and tourist attractions. The monorail is a 5 minute walk away and has direct access to China Town. We found the staff...

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Helpful?
Thank Tina J
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Tina J, Thank you very much for your loyalty to Hotel Istana KLCC. We all appreciate it very much. I have taken note of your feedback with regards to Check-in and will investigate it further. I will also check the bathroom cleanliness issue with our Housekeeping team. Our sincere apologies for any inconveniences caused. Looking forward to welcoming you...

Melbourne, Australia
Reviewed 7 January 2015

I go back to the Istana every year and would never consider staying anywhere else in KL. The building is aging but all facilities are still excellent. The rooms are large and comfortable and the breakfast buffet is the best around. The location is perfect, a short walk to the hawker stalls of Jalan Alor and also major shopping centres...

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Helpful?
Thank jparish2015
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear jParish2015, Thank you very much for your loyalty with Hotel Istana KLCC. Thank you for posting your wonderful review on Trip Advisor. We all really appreciate it. Audrey, Murni, Faizal and the rest of the Club Floor team are very passionate folks and they work very hard to ensure that our Club floor guest are happy and satisfied with...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $77 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
44 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The management upgraded my room to a club suite which was fabulous. Choose room number 2023.”
219mohammeds, 29 Apr 2017 | Read review
“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
5 of 5
AMOMA
US$69* /night
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Booking.comUS$73
Expedia.comUS$81
Hotwire.comUS$81
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*Disclaimer
Prices are for 1 room, 2 adults
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