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Hotel Istana

4,110 reviews
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Traveller (1656)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,110)Write a Review
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1,588
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All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,291 - 1,295 of 3,501 reviews
Reviewed 1 September 2015

Room was good, spacious and clean but we need to ask for the amenities, face towel and also coffee. One of the electric socket was not function and it was fixed after we call for repair. Safe box, we need to call for repaired. Suggest...More

Thank Mas Ayu H
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 2 September 2015

Dear Mas Ayu H, Thank you so much for your constructive feedback which I have shared with our team. We also apologize if the minor issues caused any inconveniences. We have taken note of basic courtesies from our foreign associates and we assure you that...More

Reviewed 31 August 2015

We stayed for 2 nights at the Hotel Istana in Kuala Lumpur en route to Langkawi. The hotel is well situated witching easy walking distance of restaurants, shopping areas and the twin towers. On arrival the hotel reception was busy but we were dealt with...More

Thank WILMSLOWUk
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 2 September 2015

Dear WILMSLOWUk, Thank you for choosing to stay with us and thank you for such wonderful comments and feedback. We hope you will come back some day and stay with us again. Indeed our breakfast is the best in town and majority of our guest...More

Reviewed 31 August 2015

Stayed for only a day and left with a very good impression on the hotel and its staff. The room was big and the king sized bed was very comfortable. Loved the pillows especially!!! Location was just off Changkat Bukit Bintang where partying continues till...More

Thank Saravanan_Samiya
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 1 September 2015

Dear Saravanan_Samiya, Thank you so much for choosing to stay with us. We appreciate your positive review on Trip Advisor. We are happy to see that everything went well with your stay. We hope you will recommend us and will return soon. Warm regards Aamir...More

Reviewed 30 August 2015

I booked this hotel on recommendation of a colleague who stayed there twice, but i was disappointed. Room was fairly plain, carpet a little faded. It was fine for a 1 night stay, but I have stayed in much nicer hotels in KL (Princes Hotel,...More

2  Thank fter
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 31 August 2015

Dear fter, Thank you for staying with us. We are so sorry that you did not enjoy your stay with us on this occasion. Perhaps next time you may want to stay at our Club floor and enjoy more personalized service. We hope to see...More

Reviewed 29 August 2015

Location is very good. Train station and Bus stations are availabe just 100 meter out of the hotel. Stuff are helpful. The open buffet on brackfast is varied and can satisfy everyone. The door of the bathroom and toilet can not be locked which was...More

1  Thank Fadi S
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 30 August 2015

Dear Fadi S, Indeed a great and most "central" location and very popular breakfast for food lovers serving local delicacies based on Malays, Indian, Chinese, Arabic and other Asian cultures. Western food has a lot of variety along with healthy options. Your suggestion with regards...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1656)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
21 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
15 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"We were on the 5th floor at the side which suited us perfectly."
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"Higher floors give a better view of the surroundings."
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"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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