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Traveller (1728)
Room & Suite (665)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
“taman sari”(56 reviews)
“bukit bintang”(253 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,253)
There are newer reviews for Hotel Istana
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3,623 results
Traveller rating
1,645
1,213
454
169
142
Traveller type
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LanguageEnglish
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1,645
1,213
454
169
142
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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1,311 - 1,315 of 3,623 reviews
Reviewed 29 October 2015 via mobile

We stayed at this hotel for 3 nights in the club lounge it was amazing the staff were so helpful the complimentary cocktails and snacks in the evening was very good we had a steak meal in the Urban restaurant and it was very nice...More

Thank Carol B
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 31 October 2015

Dear Carol B, Thank you for choosing to stay with us and Thank you for posting your wonderful review on Trip Advisor. Indeed, our Club lounge and its services along with our associates are an experience worth trying. Urban restaurant's western food is loved by...More

Reviewed 28 October 2015

Location of hotel very nearby to most of main attractions and shopping areas. A minute walk to the monorail station. Hotel room very clean, spacious and well maintain. Room services were prompt and fast upon all request. Staff were very polite and knowledgeable of questioned...More

Thank Evy E
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 31 October 2015

Dear Evy E, Thank you for staying with us and Thank you for posting your lovely review on Trip Advisor. We appreciate that you have recognized our wonderful and passionate associates. We hope you will recommend us to family and friends and will return soon....More

Reviewed 28 October 2015

My experience was very nice, people at the reception was very helpful specially Syazlin who was at all the time very very nice and beyond expectation. room was good, i got smoking room, was very clean. view from my room was excellent to the petronas...More

Thank scltraveller
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 29 October 2015

Dear scltraveller, Thank you for choosing to stay with us and Thank you for recognizing our associates. Syazlin is a very passionate associate who looks after all our guest with genuine Malaysian hospitality. We hope you will return soon to your favourite Hotel in KL....More

Reviewed 28 October 2015

Hotel entrance, lobby, bar, restaurents and room were beautiful. Some aspects of the hotel are dated such as the hallway carpets and bathroom painting but this is cosmetic. The pool is huge and gym is fully equipped. Breakfast buffet was incredible. Staff at front desk...More

Thank Louise J
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 29 October 2015

Dear Louise J, Thank you for choosing to stay with us. We appreciate your review. You have summarized everything so well that fellow travellers and guest will appreciate it. We hope you will recommend us to friends and will return soon in future. Warm regards...More

Reviewed 26 October 2015 via mobile

The location is tops: monorail at doorstep, bukit bintang and the pavilion are a 5 mins walk away. The hotel entrance, bar, lounge, gym and pool are stunning. The Gym is fully equipped, the pool huge. There is also a sauna, steam room and a...More

Thank WinerDiner303
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 27 October 2015

Dear WinerDiner303, Thank you for choosing to stay with us and Thank you for a wonderful Trip Advisor review. We have taken note of your comments and indeed, we feel very proud of our Associates for their genuine hospitality. Our engineering has already checked the...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$64 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$64 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1728)
Room & Suite (665)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nor Eliza A
24 May 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
7 May 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
27 April 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"One can get rooms with a great view of The twin Towers."
Read review
"Corner suites are larger and quieter"
Read review
"If you are on a special holiday let staff know"
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"would go with concierge level rooms and higher floor"
Read review
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