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    Hotel Istana

    73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
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    24/12/2017 25/12/2017
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    US$93
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    US$92
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    Traveller (1562)
    Room & Suite (488)
    Dining (179)
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    Overview
    • Excellent46%
    • Very good35%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “the club lounge” (298 reviews)
    “bukit bintang” (243 reviews)
    “petronas towers” (227 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Housekeeping
    5.0 Star Hotel
    All hotel details
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    PARKROYAL Serviced Suites Kuala Lumpur
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,947)
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    1,411 - 1,415 of 3,362 reviews

    Reviewed 26 March 2015

    Room is good but not 5 stars...furniture and bathroom needs an update but it is clean and spacious. Breakfast is absolutely 5 stars and very friendly staff. The location of the hotel is perfect to explore Petronas towers and KL-TOWER.

    1  Thank Melanie v
    Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 7 May 2015

    Dear Melanie V, Thank you very much for choosing to stay with us. We appreciate that you found our breakfast and our Associates at 5 star level. We hope that you will return to us sometime in future. Warm Regards Aamir Khan General Manager

    Reviewed 25 March 2015

    I go to this hotel often, and the staff are getting better day by day, Straight from the taxi the door men and bell boys are there to greet you, then comes the GRO girls who are so polite and make you feel so welcome....More

    3  Thank TissaSilvalondon
    Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 26 March 2015

    Dear TissaSilvalondon, Thank you so much for your wonderful review and five stars. The staff and I really appreciate it. We strive for excellence on daily basis and our goal is to keep every guest happy and comfortable. Please do come back soon to your...More

    Reviewed 25 March 2015

    Excellent in every aspects. Only they don't have television channels of CNN, BBC nor FOX. Not enough movie channel like HBO, AXN or Hindi channels. No sports too. But great location, walking distance to all major destination like twin towers, eateries Enjoyed very much.More

    1  Thank jim r
    Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 26 March 2015

    Dear Jim r, Thank you for choosing to stay with us. I like the title of your post. We are very happy to see that you had a wonderful stay with us. We do have BBC, FOX sports (2 channels), NHK (Japanese) and ART (Arabic)...More

    Reviewed 25 March 2015 via mobile

    Location is excellent, 10 min walk to KL tower, Sky Bar at Traders Hotel and 15/20 min walk to Petronas Twin Towers. Jalan Alor market is 5 mins and Bukit Bintang Malls are 5 mins. Hotel is distinctly average, needs a major refurb to compete...More

    1  Thank Stephen Y
    Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 26 March 2015

    Dear Stephen Y, Thank you for choosing to stay with us. Our Associates are indeed, our greatest assets and they strive for excellence on daily basis. We appreciate your feedback and hope that you will come back to KL and give us a chance to...More

    Reviewed 24 March 2015

    Great location. Beautiful lobby and outdoor courtyard with a decent pool. KL Monorail a few minutes walk. The room quite run down. Too bright bathroom and the separated toilet. Housekeeping one of the worst I have ever seen with the way the room was cleaned...More

    Thank iamjohnny
    Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 26 March 2015

    Dear iamziz, We are very sorry to see that you were not happy with your stay and please do accept our sincere apologies if we did not meet your expectations. You being a frequent traveller, I am sure will come back to KL and if...More

    PARKROYAL Serviced Suites Kuala Lumpur
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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$65 - US$104 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #14 Spa Hotel in Kuala Lumpur
    • #16 Romantic Hotel in Kuala Lumpur
    • #20 Family Hotel in Kuala Lumpur
    • #23 Business Hotel in Kuala Lumpur
    • #26 Luxury Hotel in Kuala Lumpur
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 515
    • Reservation Options
    • TripAdvisor is proud to partner with Ctrip TA, Hotels.com, Agoda, Booking.com, Expedia, Hotwire, Orbitz, Travelocity, TripOnline SA, Cancelon and Evoline ltd so you can book your Hotel Istana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Wilayah Persekutuan >
    • Kuala Lumpur
    • Also Known As
    • Istana Hotel Kuala Lumpur ,
    • Istana Kuala Lumpur
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    Traveller (1562)
    Room & Suite (488)
    Dining (179)
    Pool & Beach (78)
    Hotel & Grounds (966)
    Bathroom (147)
    Business Centre & Event Rooms (11)
    Family and Play Areas (3)
    Nearby
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    Ask a question
    Questions & Answers
    Puspita C
    22 November 2017|
    AnswerShow all 5 answers
    Response from Hotel_Istana_KL | Property representative |
    Dear Guest, We serve Beef. Do you have any preference or any special request for your dietary need? Kindly advise us Thank you Management
    0
    Votes
    Nor Eliza A
    5 November 2017|
    AnswerShow all 6 answers
    Response from Hotel_Istana_KL | Property representative |
    Dear Guest, The hotel takes RM250 for the first night and the subsequent nights RM100 per night to cover any incidentals. If you put a credit card then that's better as nothing is charged unless you have any incidentals... More
    1
    Vote
    katyjanepayne
    30 October 2017|
    AnswerShow all 2 answers
    Response from Hotel_Istana_KL | Property representative |
    Check-in is at 2pm. If you are arriving early then please let our reservation or Front desk teams know so they could provide you with appropriate options.
    1
    Vote
    Room Tips
    "facing the side towards the swimming pool"
    Read review
    "Examine the bathroom before checking in!"
    Read review
    "facing the towers"
    Read review
    "Book Club great value add for your experience"
    Read review
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