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Hotel Istana

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3,570 Reviews from our TripAdvisor Community

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Showing 3,051: English reviews
Vancouver, Canada
Reviewed 22 September 2014

This hotel is built on the previous Ong Family property! There used to be the Jolly Juniors Badminton Team that plays there at night, and my Dad was a team member. In those days in the fifties, sixties there were badminton teams all over Malaya, and they challenged each other. across the Ong Family residence lived two star players, San...

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1Thank Lagusaya2
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lagusaya2, Thank you for posting your detailed review on Trip Advisor. What a great piece of history you have shared with us and have enlightened our guest and team members. Indeed, it is much appreciated. Please do accept our sincere apologies for issues you have highlighted. Our concerned departments head is looking into it right away. Thanks for giving...

Singapore, Singapore
Reviewed 22 September 2014

I would actually give this hotel 3.5 stars. It is a bit old and tired and in need of some major refurbishments. The bathroom can't be locked (I guess that's the hotel's concept) and the sliding door to the toilet had quite a big gap from the wall. The hairdryer (attached to the bathroom wall) is the old-fashioned type and...

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Thank Farahrri
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Porschla, Thank you for your detailed feedback about Hotel Istana. You have summarized the hotel observations well. We have just completed installing the new 42 inches LED and full HD TVs in all rooms along with in-room safes. Please do accept our sincere apologies for the disturbance from our housekeeping department checking on your departure. It should not be...

Oud Beijerland
Reviewed 21 September 2014

We have been coming for 10 years in maleisie We start and always end up in hotel Istana This hotel gives us everything we expect from a holiday The warm welcome and the smiles of the people feel that your holiday starts here. We have visited many hotels and resorts in Malaysia, but the Istana is our number 1. The...

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1Thank Josd171
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Josd171, Thank you so much for 5 stars and a wonderful review of the Hotel Istana KLCC. My team and I feel at cloud nine already when you said "Istana is number 1". Thank you for your loyalty of so many years and always trusting our services. As you mentioned about the rooms, I just wanted to let fellow...

Tasmania
Reviewed 21 September 2014

Our first trip to Malaysia and we were not sure what to expect.We were welcomed at the door and never felt unwelcome for our entire stay. Rooms were spotless and well equipped, the restaurant was fantastic, with an endless array of choices for all meals. The service was first rate and delivered by smiling staff who really wanted to be...

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Helpful?
Thank Bellabunka
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Bellabunka, Indeed, "Nothing is too much the trouble". Thank you so much for your review and I ma glad that you being our first time guest appreciating our hotel and service which I am sure our fellow travellers will certainly appreciate. Many thanks again and please do come back soon to Malaysia and stay with your favourite hotel Istana...

Kuala Lumpur, Malaysia
Reviewed 20 September 2014

Stayed here for a night & I must say, the staffs are better than the room! I was warmly welcomed by the receptionist, Kiran who made me feel very at home. She also called me as soon as I was in my room to check if everything was up to my standards. The room was great & the bathroom even...

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2Thank reenadhaliwal
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Reena D, We are so pleased to see your 5 stars and a wonderful review of Hotel Istana. Kiran is definitely an asset to the team. I have taken notes of your constructive comments with regards to bath tub and air conditioning and we are looking into it right away. Looking forward to your return soon to Hotel Istana...

Sydney, New South Wales, Australia
Reviewed 20 September 2014

My third stay at the Istana - with friendly welcoming staff, good lounge entertainment, comfy bed, spacious room, quiet, clean rooms in a good central location. On top of this, Zamri of Concierge and the Duty Manager helped chase down our lost mobile phone from the taxi. All in all, a great hotel!

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Thank John F
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear John F, Thank you for 5 stars and your wonderful comments,appreciating our Duty Managers and Zamri and his team at the Concierge. I am happy we were able to retrieve your lost mobile phone. We are looking forward to your return to your home in KL Warm Regards Aamir Khan

Melbourne, Australia
Reviewed 20 September 2014

We arrived very early & were able to check in straight away, which after our long flight was very much appreciated. All the staff were extremely courteous & friendly … especially Aizuddin from the reception area. The location was ideal as close to Jalan Alor for street food & also for shopping, the pool was a welcome relief from the...

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Thank jenim0612
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Jenim0612, Thank you for your positive review on Trip Advisor. I am glad that you were able to get into your room despite your early arrival. Aizudding is a super star and we all appreciate his courteousness and willingness to go the extra mile with our guest. Chef is so happy to read your comments about Nasi Goreng and...

Melbourne, Australia
Reviewed 20 September 2014

Arriving at Istana Hotel late at night we were impressed by the grand lobby and entrance and the attentiveness of the staff. We were staying in a 2-bedroom apartment, which was roomy and comfortable. It was somewhat dated but there was nothing about that that spoiled our experience. The beds were comfortable, the showers were great and fresh fruit was...

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Thank CG1713
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear CG1713, Thank you so much for a wonderful review and the 5 stars too. I am so happy to read that you were comfortable in your 2-bedroom suite. Flowers are liked by most of our guest and that is what the whole arrival experience reflects in the lobby too. Club Floor services and associates are just great and one...

Melbourne Australia
Reviewed 20 September 2014

I have been staying at the Istana for many years and it is so good to see the same staff welcome me back. I nearly always book Club due to the afternoon refreshments and food. I can do business in quiet surrounds and work without interruptions. The service is always first class and I must reconginise Audrey and Norzila and...

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Thank Greevo1
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Greevo1, Thank you so much for appreciating our overall services and highlighting our Club Floor features. Audrey and Norzila and the team is very passionate to serve their guest. I am glad that you were comfortable during your stay. We are now looking forward to your return to Hotel Istana - your preferred hotel in KL. Warm regards Aamir...

Southampton, United Kingdom
Reviewed 20 September 2014

We stayed at the Istana Hotel for three days on route to Australia and was so pleasantly surprised at the friendly and warm welcome we received as soon as we walked through the door. We stayed for three days and loved every minute of it We will be returning in October for another three days on our way home. The...

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Helpful?
Thank Alan M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Alan M, We are so happy to receive your positive feedback and glad that you had a wonderful experience with your three night stay. We are now looking forward to welcoming you back in October. Please do not hesitate to let us know if you need anything prior to your arrival to the Hotel. Warm Regards Aamir Khan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $88 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 22nd floor and had access to the 20th floor facilities which was fantastic.”
 of 5 bubbles lucyjessie04, 24 Mar 2017 | Read review
“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
5 of 5