I visited the aqua restaurant and met this beautiful Caribbean server Ranelle. she was so attentive and have the most beautiful smile. we’ve talked and I learned so much about the other mandarin she works for in canoouan . She changed my mind about this place . If you ever visit the aqua restaurant look for her before she leaves in November.
I couldn’t be more blessed to meet a more beautiful person as Ranelle. She has an aura of happiness that infects you. Not five stars but 6 stars. Ranelle is a server in Aqua Bar and she changed my mind completely about this location. Please ask for this beautiful lady when you arrive
I had the opportunity to return to this hotel in the heart of Kuala Lumpur and have experienced that service have only improved after pandemic. Despite not having done major renovations, since a few years ago, the hotel is kept in a fantastic way, well-maintained, clean, But what truly makes an incredible difference is the passion of its teams. Every employee I have crossed has been courteous, gentle, and extremely professional. Many of them have even exceeded my expectations and gone a step beyond! I truly felt at home and look forward to coming back very soon. I highly commend the team at the club lounge on 24th, and the one at the Mandarin Grill Restaurant.
Fantastic stay . Everything was smooth starting from check in until check out . The staff is all well trained. Kudoss to all the team and definitely will coming back . Highly recommended for anyone want to stay in the centre of Kuala Lumpur. 🥰🥰
I so appreciated Mandarin Oriental hotel for the perfect service, excellent reception, beautiful space, cozy rooms and very tasty diverce food! I would like to visit other Mandarin hotels in other countries and cities! All questions from my side were answered. Luxurious place in the centre of city, felt like a princess there!
As usual , predictable and not disappointing .. I usually stay here when I have a late night even tho my house is just outskirt of Kuala Lumpur. My granddaughter enjoyed her stay as well . Love the room and the business lounge.
A beautiful hotel located in a lovely area with a large park behind the hotel. Next to a mall which connected to many more malls and train stations. The staff from the doormen to the management were so helpful and always took time to listen and chat to us. They were always smiling, will miss the people and KL immensely
Overall very good hotel & great customer service. The staff especially Firdaus n Simon fr Mosaic Restaurant. And Ain fr Mandarin Grill made great effort to provide us great customer service. Only drawback no covered wheelchair ramp provided from hotel to klcc mall next door. And no safety handrail in the toilets of the 3 bedroom apartment we stayed in. We brought parents both in 80s for staycation for my mum's birthday - henced had some inconvenience there due to the above drawback. Otherwise had a very enjoyable stay.
everything worked perfectly! Nice and gentle personnel in all services!!. excellent rooms with all facilities. everyday cleaning and health kit was a must. fantastic localization! good level of information and attention to the guest. congratulations. I certainly will recommend this great hotel. Success
Definitely one of the best experience so far! Staff was warm, friendly and well trained. Check in was seamless and the moment I opened the room, I was blown away by the attention to details! Room was posh, well appointed and clean. This is how a 5 star hotel should look like! Modern amenities with a touch of nostalgic to show their history and heritage. Room service is well worth the price! Please try the char kway tiew and MO VIP Club Sandwich while you are there. Buffet breakfast was fantastic with the spread and taste. Restaurant manager Mr. Firdaus was excellent and his attention to details impressed me and my wife. MO has set a new standard and definitely you will see me back there soon. Special thanks to Mr. Firdaus from the restaurant, Ahmad and Daniel from the Front Office.…