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Mandarin Oriental, Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mandarin Oriental, Kuala Lumpur
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4,643 Reviews from our TripAdvisor Community

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Showing 3,833: English reviews
Start your review of Mandarin Oriental, Kuala Lumpur
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Nashville, Indiana
Reviewed 2 days ago NEW

We so enjoyed our stay at the Mandarin Oriental in Kuala Lumpur. The service was excellent and the room was impeccable! I enjoyed all the fresh flowers that were all through the hotel! A trip to remember!

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Helpful?
1Thank Rosiemolly
Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

My wife and I stayed at MO over 3 nights for our short trip and we had a lovely time. This is still the top hotel in Kuala Lumpur in terms of comfort, luxury, bespoke service, and location. We chose the Twin Tower View room to appreciate the spectacular architecture that is adjacent to the hotel. The view was beautiful...

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3Thank tobeslo
About Hotel's Favourite Review
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear tobeslo It is wonderful to know that you enjoyed yourselves here and thank you for your positive comments on our hotel’s facilities and bespoke service. It is our passion to provide our guests with an unforgettable MO experience. Thank you for the glowing review and we look forward to enamour you with our luxurious hospitality when you are back...

Reviewed 2 days ago NEWvia mobile

Great hotel and wonderful service. There was an emergency repair of pipes few floors above my room and the staffs immediately changed my room and helped me with the moving! Rooms are beautiful and clean. Location is really good. Just a minute walk from KLCC!

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Helpful?
1Thank Tanya K
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Tanya K It is an absolute pleasure to receive your lovely comments on our hotel and I do apologise for the inconvenience of having to move room. The situation was inevitable and rest assured that we had addressed the matter to avoid recurrence. I am glad that you appreciate our hotel’s strategic location and thank you for your compliments...

Reviewed 2 days ago NEWvia mobile

I really had a wonderful stay at this hotel. Very helpful staff that guided me to explore Kuala Lumpur. The service had indeed exceeded my expectation, the hotel deco was bit dated but very clean and maintained. I found the location very ideal 5min walk to couple of malls and the petronas towers. The hop on and off bus had...

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Helpful?
1Thank Adeeb A
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Adeeb A I am proud to hear that we had exceeded your expectations and our colleagues would be thrilled to receive your positive feedback. Thank you very much for your review and we look forward to welcome you back to enjoy our new rooms. Our guestroom refurbishment project is in progress and specially designed to enhance our guestroom amenities/facilities....

Bandung, Indonesia
Reviewed 2 days ago NEW

Mandarin Oriental is located next to the Petronas Twin Tower/Suria Mall KLCC, make it excellent for tourist who came for the Kuala Lumpur's most iconic landmark and shopping. No hassle, you won't even sweat walking 30 seconds from the hotel lobby to the mall side entrance. (+) Excellent hospitality and service from staff (+) Vast selection of breakfast buffet menu...

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Helpful?
1Thank VikaMumpuni
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear VikaMumpuni Thank you very much for a fantastic description of our hotel’s facilities and excellent service. I am sorry to note of the negative impression on our rooms. Our guestroom renovation project is in progress with the recent completion of our 1st batch of Club Room available for sale. The project is specially designed to enhance our guestroom’s facilities...

Singapore
Reviewed 2 days ago NEW

Stayed here for 3 nights in May. Rooms are still quite plush for quite an old hotel! Service is excellent. Facilities are great with a decent size swimming pool and tennis courts. However, the water pressure in the room shower stall could be greatly improved as well as the air conditioning which is weak and the room tends to be...

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Helpful?
1Thank yhslo
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear yhslo I greatly appreciate your feedback and do apologise for our shortcomings. Rest assured that we have looked into the issues raised by your goodself. On a brighter note, I am glad to receive your commendation on our colleagues’ exemplary service which will be shared with the team. As mentioned in our management responses, our guestroom renovation project is...

Houston, Texas
Reviewed 2 days ago NEWvia mobile

We last visited Kuala Lumpur in 2010 and stayed at the Mandarin Oriental. We just visited again last week and stayed again at the Mandarin Oriental. Our stays in 2010 and 2017 were both outstanding. Excellent hotel with amazing staff!Everyone was extremely polite and helpful and really make you feel welcome. We selected a tower view room which offered a...

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Helpful?
1Thank SXA17
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear SXA17 It was a pleasure to welcome you back to our hotel and foremost, thank you very much for your brilliant review. I am truly happy to hear that you enjoyed all aspects of your stay with us again. Our colleagues would be deeply inspired by your feedback as it is our aim to provide our guests with an...

Reviewed 3 days ago NEW

Great location (just besides the Twin Tower - KLCC). Amazing breakfast buffet and the gym is absolutely one of the best. Exceptional customer service. Definitely would recommend for families and business travellers.

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Helpful?
Thank ChiefChamp
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ChiefChamp A lovely endorsement on our hotel’s facilities and service – thank you very much for your recommendation too! We greatly appreciate your patronage and hope to see you back here again. It’s our pleasure to serve you. Warm regards Frank P Stocek General Manager

Reviewed 3 days ago NEW

Good view, because you can see the Petronas tower from your room. good location, very accessible with all the shopping centers,and great services of all the hotel staff. People are hospitable and well versed.

Review collected in partnership with this hotel
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Helpful?
Thank Marivic88
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Marivic88 We love to hear from our guests and most of all to receive your positive review. Thank you for your kind patronage and we look forward to welcoming you back to our hotel in the not too distant future. Cheers Frank P Stocek General Manager

Reviewed 3 days ago NEW

spent the weekend here with the family. service was quick and efficient. staffs by the pool were courteous. rooms are clean and promptly refreshed by the housekeeping team. love the location as klcc and the convention center are at its sides. i will definitely stay here in future.

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Helpful?
1Thank Syamil C
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Syamil C It is splendid to know that our colleagues took great care of your family and I hope your experience on this occasion will bring your family back for many more joyful soiree at Mandarin Oriental. Thank you for staying with us and see you soon. Cheers Frank P Stocek General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Mandarin Grill
Mandarin Grill
Cuisines: Steakhouse, European, Grill, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $183 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Expedia, Booking.com, Hotels.com, Travelocity, Ctrip TA, Hotwire, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Mandarin Oriental, Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
34 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a great view toward the twin tower, choose premier room from 24th floor and above”
VikaMumpuni, 23 May 2017 | Read review
“Higher the better”
rob50Uk, 16 May 2017 | Read review
“High up for the view”
sidhols, 15 May 2017 | Read review
“Try to stay in a club floor”
WindyC964, 11 May 2017 | Read review
“The best rooms will have direct views towards the Twin Towers or park.”
  • View from 19th floor room
jimh320, 10 May 2017 | Read review
5 of 5
Mandarin Oriental
US$135* /night
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Prices are for 1 room, 2 adults
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