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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,201 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,484: English reviews
Frankfurt, Germany
Reviewed 1 week ago

We (a young couple) traveling around the world have selected this particular hotel as an oasis on our trip around the world. The high expectations regarding comfort and service were not only met but surpassed. + Petronas Towers view room + perfectly equiped fitness center with a great view + cool pool + outstanding service in general + delicious kitchen...

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Helpful?
2Thank Helge K
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Helge K Greetings from Mandarin Oriental. Thank you for choosing to stay with us and your trip around the world sounds exciting. I am proud to hear that we surpassed your expectations and look forward to share your positive feedback with our colleagues as it is our mission to completely delight and satisfy our guests. I hope your experience...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The staffs was very welcoming especially Akiko Goto from Guest Recognition Team. I know there is a surprise for us but never expected they make me so feel so touch and warm. Nearly my teardrops and very good services & facilities better than other 5 stars hotel in kl. Thanks for Mira from Director of Reservations through her advised I...

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Helpful?
2Thank Geraldinemak111
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Geraldinemak111 Thank you for sharing your feedback and it is heartening to note of our colleagues’ genuine, warm hospitality you had experienced on this occasion. I will convey your lovely comments to Akiko and Mira who would be deeply motivated. My sincere apologies for the uncomfortable mattress which has been highlighted to our Director of Housekeeping for immediate address....

Kenilworth, United Kingdom
Reviewed 1 week ago

We are very fortunate to travel a lot and able to visit some wonderful places. This was the first hotel on this tour and we chose to stay here based on our stay at Mandarin Oriental Hong Kong. This is a dream of a hotel and definitely in the best location. We were whisked through reception up to the club...

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Helpful?
4Thank kim g
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear kim g Thank you for a great endorsement of our staff’s service and Club Lounge. I am truly happy to hear of how much you enjoyed your stay with us and greatly appreciate your amazing feedback on this occasion. Our colleagues would be thrilled to know that they had presented you with an exceptional experience at Mandarin Oriental. I...

Hong Kong
Reviewed 1 week ago via mobile

Nice location which is next to the KLCC mall and MRT with cover. The breakfast was excellent with varieties of choice (including American, Chinese, Malaysian and Indian cuisine). Plenty of facilities where you can spend several days in the hotel :) Touching details which included the welcome drinks and lots of letter in the bedroom to introduce the hotel for...

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Helpful?
1Thank LennaLam
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear LennaLam It is a pleasure to receive your constructive feedback and we greatly appreciate your commendation on our buffet breakfast at Mosaic. We have taken good note of your comments for improvement and will surely pay more attention on the areas mentioned. Thank you for your kind patronage and we look forward to your return in the near future....

Toronto, Canada
Reviewed 1 week ago

My stay at the Mandarin Oriental, KL, was my first stay at an MO property, and I was impressed and pleased with the level of service provided by the MO staff. From check in at the reception, to the spa staff, to the housekeeping staff, and the dining room staff at Mosaic, every contact was warm and friendly, without being...

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Helpful?
1Thank Denise T
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Denise T Thank you for letting us know about your recent stay and I am truly proud to hear of our staff’s warm hospitality and genuine service they deliver. Your commendation on Diana’s service is much appreciated and I would like to share that we have commenced our guestroom renovation which will be completed in phases, starting early Jan...

London, United Kingdom
Reviewed 1 week ago

Recently stayed for 3 nights which was my 2nd time at the wonderful Mandarin Oriental. The quality and presentation of food offerings in the Club Lounge is exceptional and is just perfect in the early evenings with a glass of wine or two! I love the swimming pool where the staff are just awesome as are the Spa and Club...

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Helpful?
1Thank 10AFC
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear 10AFC Greetings from sunny Kuala Lumpur. It was a pleasure to welcome you back to our hotel. Our colleagues at the Spa and Club Lounge would be thrilled to receive your commendation on their service. Thank you for your positive feedback and high recommendation of our hotel. Our guestroom renovation project is in progress for completion in phases, starting...

London, United Kingdom
Reviewed 1 week ago

It takes a lot to get me to write a review - but the place was so good that even I will give 5 minutes to acknowledge that. Higher number of staff than most hotels and all trained to an amazing level! Makes all the difference! I only stayed for 2 nights but they were the best 2 nights on...

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Helpful?
1Thank ashleymM7686GE
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ashleymM7686GE Thank you very much for your glowing endorsement on our colleagues’ commitment towards our guests. I am delighted to read how much you enjoyed yourself and am most pleased to note that our colleagues took exceptional care of you on this occasion. We look forward to enamour you with our legendary MO hospitality when are you back in...

Reviewed 1 week ago

I previously reviewed this hotel and, for this time again, have no hesitation in recommending this hotel to anyone with business trips to area around KLCC. This hotel always delivers exceptional level of standard and service and I will always return to stay in this hotel for every business trips I make (3-4 times a year).

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Helpful?
1Thank BKBRRY
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear BKBRRY Foremost, thank you for your loyal support towards our hotel and greater thanks for your lavish praise on our service. It’s rewarding to know that you enjoyed all your stays with us and we greatly appreciate your unreserved recommendation of our hotel on this post. We look forward to welcome you back to our hotel either for business...

Bali, Indonesia
Reviewed 1 week ago

Stayed here for 2 nights. The hotel is right next to the KLCC twin towers and it's really convenient if you're in KL to shop, dine and be entertained at the KLCC premises. My room was facing the towers and it was great to marvel at the towers from my window. The staff at the hotel were pleasantly warm and...

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Helpful?
1Thank Dyanada
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Ddjanjidd It’s fantastic to read that you enjoyed our hotel’s close proximity to the city’s premier shopping mall and our exclusive Club Lounge on your recent stay with us. I will convey your appreciation to our colleagues as they would be thrilled to hear of your marvellous experience at Mandarin Oriental. In addition, you would be happy to know...

Reviewed 1 week ago

The staffs was very the welcoming especially Akiko Goto from Guest Recognitions Team. I know there is a surprise for us but never expected they make me so touch and warm. Nearly my teardrops and very good services & facilities better than other 5 stars hotel in KL. Thanks to Mira from Director of Reservations through her advised i managed...

 Report
Helpful?
1Thank Kenny M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Kenny M I am most delighted to receive your special mention on Akiko and Mira’s assistance which I look forward to share with them as it will certainly motivate them to the highest level. My sincere apologies that you found the bed’s mattress uncomfortable. Rest assured that we will review our room’s facilities during our guestroom refurbishment program which...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $187 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
21 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view is the best, otherwise consider Twin Tower view”
 of 5 bubbles , 9 Dec 2016 | Read review
“Petronas Tower view as high as possible”
 of 5 bubbles , 29 Nov 2016 | Read review
“A club rooms and suites are just fabulous.”
 of 5 bubbles kimg937, 29 Nov 2016 | Read review
“The higher the better for Petronas Towers views”
 of 5 bubbles L5392LUsimonr, 16 Nov 2016 | Read review
“Up from 20th floor,all with great views from all sides”
 of 5 bubbles christopherts, 15 Nov 2016 | Read review
5 of 5
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