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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,314 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,574: English reviews
Lancashire, England
Reviewed 6 days ago NEW

KL is awash with luxury hotels and more are under construction. Many of these newer places leave the MO far behind in terms of technology and facilities and it is now beginning to look a little dated. However, what the newcomers have yet to match is the quality of service each and every guest receives at the MO. Every request...

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Helpful?
1Thank UKcritic
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear UKcritic I am glad that you had an enjoyable stay with us and appreciate your commendation on our colleagues’ genuine warm hospitality. Your feedback is a reflection of our colleagues’ dedication towards our guests. Moving forward, I am excited to share that our guestroom refurbishment program is in progress. It is designed to significantly enhance our guestroom’s amenities/facilities. The...

Reviewed 1 week ago via mobile

Relaxing 2week stay at Mandarin Oriental!This hotel is located in KLCC right next to the Petronas Towers and Suria KLCC mall so top marks for location and convenience. It was my daughters birthday the day after we arrived and I had called the hotel to notify them we wanted a cake since we would arrive at night and wouldn't have...

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Helpful?
1Thank Travel_Zeee
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Travel_Zeee Such a lovely review filled with much information. It’s awesome to hear of your family’s relaxing stay with us and I am truly happy that we surpassed your expectations on this occasion. I will convey your appreciation to Jeannette and your positive feedback with our team. Thank you for choosing to stay with us and we look forward...

Reviewed 1 week ago

As expected from the Mandarin Oriental, staff were excellent at and made me feel special which is what I would expect from a hotel of this calibre. Breakfast is extensive, catering for all tastes. The room overlooked the Petronus towers and fountains with a comfortable queen size bed. The home made macaroons where a pleasant surprise and went down well...

Review collected in partnership with this hotel
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Helpful?
1Thank Nijonline
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Nijonline It is gratifying to know that we met your expectations in terms of our brand. I will share your great experience and compliments with our colleagues as it will certainly motivate them to the highest level. Thank you for your kind patronage and we look forward to welcome you back for another magnificent stay and many more delectable...

Dompierre sur Charente, France
Reviewed 1 week ago

We stayed here for a short 4 night break and we loved the hotel! We upgraded to the club lounge package and it really was a fabulous deal. The loung offers complementary buffet breakfast, cooked or cold, light lunches, free drinks and cocktails in the evening and even meals in the evening. It really was worth the upgrade- it even...

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Helpful?
1Thank Eugene W
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Eugene W It’s wonderful to hear of your praise on our Club Lounge which is regularly cited for its ambience and superlative service. I hope your experience on this occasion will bring you back for another luxurious stay on our Club Floor. Cheers Frank P Stocek General Manager

Lichtenstein, Germany
Reviewed 1 week ago

We were there for 3 days. All Staff members are totally friendly. The rooms are luxury with all facilities. Breakfast Buffet is great. Restaurants are very good but not cheap. We can highly recommend the Club rooms. We will come back. Hans

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1Thank Hans H
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Hans H I am most pleased to note of your high recommendation of our Club Rooms and to know that you are looking forward to returning. Your positive observations on our colleagues will certainly motivate them in our mission to completely delight and satisfy our guests. Thank you for your loyal support and we look forward to enamour you...

Philippines
Reviewed 1 week ago via mobile

Arrived at the hotel at 2am in the morning from a holiday in Bali. I would like to commend on the Lady that received us at the reception. She was very welcoming and nice inspite of checking in at a very inconvenient time. The room we had was a little old but very well maintained. It had a view of...

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Helpful?
1Thank Jonathan A
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jonathan A I am glad to hear of your sublime arrival experience and will share your positive feedback with our colleagues. As for our rooms, our guestroom renovation is in progress for completion by phases, commencing the 2nd quarter of 2017. The refurbishment programme is designed to significantly enhance our guestroom’s amenities/facilities and we look forward to welcome you...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Great warm welcoming by MO Guest Recognition team. Special arrangements and surprises during our stay celebrating unforgettable 10th wedding anniversary! We will be back for more special occasion as couples and with family in future!

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Helpful?
1Thank edmundfoo
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear edmundfoo Congratulations on your 10th wedding anniversary! I am truly happy to hear of our colleagues’ warm hospitality and that they had presented you with an unforgettable memory at Mandarin Oriental. Thank you for your kind patronage and we look forward to welcome you back for many more joyous occasions. Warm regards Frank P Stocek General Manager

Hartford Cheshire
Reviewed 1 week ago

We stayed here for 4 nights in December, first impressions were not good, we checked in late and the front office staff were rather short and gave no explanation of the facilities of the hotel or club lounge, similarly on check out they just didn't seem interested. thats why I have not given the hotel 5 stars. That being said...

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Helpful?
1Thank Mike S
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mike S It’s rewarding to receive another commendation on our Club Lounge’s facilities and its superlative service which I look forward to share with our team on the 24th floor. I am also happy to receive your positive feedback on our pool overlooking the lush park and truly regret to note of your less than satisfactory check-in to our...

Sandton, South Africa
Reviewed 1 week ago via mobile

We have stayed here many times and still it's the best offer in kl - stylish, good location, excellent restaurants- love the spa facilities - service impeccable - mandarin oriental at its best - will certainly come again next time

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1Thank Carsten L
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Carsten L I am elated to hear that you enjoyed all your stays with us, most of all that our hotel is the best in KL! Your positive post on our restaurants, spa and impeccable service is greatly appreciated. Thank you for your loyal support towards our hotel and we look forward to enamour you with our legendary MO...

Reviewed 1 week ago via mobile

Stayed at MO many times (almost every year since last 3 years!) with hubby and kids during school holiday. It's located next to the Malaysian icon ie PETRONAS Twin Towers. The rooms are comfy and we love spending our time at the pool area. They have small pool for kids and infinity pool for the adults to dip in. The...

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Helpful?
1Thank Iza Airina A
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Iza Airina A It was a pleasure to have your family with us again. Our colleagues at Mosaic and Wasabi would be thrilled to receive your compliments and rest assured we will continue to be receptive to the needs of our guests to ensure they have a most memorable experience at Mandarin Oriental. We look forward to welcome your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $188 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
26 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try for higher floors so the view of the towers are better.”
 of 5 bubbles VeronikaM10, 21 Jan 2017 | Read review
“We stayed in 1209 on front of hotel ,no problem”
 of 5 bubbles nick639, 17 Jan 2017 | Read review
“Pay extra for a Petronas Towers view, it's worth it!”
 of 5 bubbles Fluffylips, 17 Jan 2017 | Read review
“Pay the extra for a room with a view of the towers”
 of 5 bubbles gemtravellerp12, 17 Jan 2017 | Read review
“Upgrade to the Club Lounge package - really great value!”
 of 5 bubbles 262eugenew, 16 Jan 2017 | Read review
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