We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$129*
US$116*
US$129*
US$115*
US$129*
US$116*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Shangri-La Hotel Kuala Lumpur
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,801 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,869: English reviews
Start your review of Shangri-La Hotel Kuala Lumpur
 Click to rate
Reviewed yesterday NEW

You do not get a better hotel than this. The service was insanely phenomenal, the rooms/bedding comfortable as can be - my overall experience was one I will never forget. The fact the staff all learnt (and called me by) my name over my week-long stay proves the professionalism and commitment to the job. Highly recommend.

 Report
Helpful?
Thank Samuel V
Isle of Man, UK
Reviewed yesterday NEWvia mobile

This is our second visit to a Shangri La. it has to be said that this hotel chain has got it so right. The meet and greet process when you pull up outside is exemplary and you are made to feel like a very special guest. The hotel is beautiful and the staff are warm, friendly and welcoming. Everyone had...

 Report
Helpful?
Thank Chief_Scone_Baker
Bingil Bay, Australia
Reviewed yesterday NEW

We spent 3 nights at the Shangri-La and had a wonderful time. At check-in we upgraded to the Horizon Club for a very reasonable surcharge and as a result got a full buffet breakfast every morning (wonderful selection of western and local dishes), afternoon tea and cakes, and evening canapes and drinks between 5-7pm. In addition we managed a very...

 Report
Helpful?
Thank Missi0nary
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for sharing your wonderful experience on TripAdvisor. Thank you also for your positive feedback on the warm hospitality and excellent service which you have experience. It was a pleasure to have you with us and we look forward to seeing you again. Thank you. Best regards, Manfred Weber,...

Reviewed 2 days ago NEW

The Shangri-La in Kuala Lumpur is a nice hotel to stay at when being in KL. It is very close to the city center so the Petronas Towers and the TV tower are both within walking distance. If you are alright with a 20 minute walk you can even walk to the market and botanical garden. The view from the...

 Report
Helpful?
Thank Kim W
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are pleased that you were happy with our pool and gym facilities. My staff and I certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

A TripAdvisor Member
1 review
Reviewed 2 days ago NEW

Excellent hotel with great staff located close to shopping areas and restaurants The Horizon Club offered great service well worth the upgrade The staff were very attentive and helpful We will always stay in this hotel when visiting Kuala Lumpur

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank A TripAdvisor Member
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are glad that you found our staff to be very attentive and helpful. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Bolton, United Kingdom
Reviewed 2 days ago NEW

We stayed at this hotel during a family holiday in which we had 3 premier suites (horizon club). The rooms were of exceptional quality as were the hotel services and breakfast, canapes and afternoon tea in the restaurant. The thing that stood out for me was the level of service with the staff always looking to go the extra mile....

 Report
Helpful?
2Thank Apollo2801
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are pleased that you were happy with the room and our staff. Your compliments will certainly spur us on to do even better for our guests. We look forward to your return for another exceptional stay soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Bangkok, Thailand
Reviewed 2 days ago NEW

When you stay at a 5-star hotel, you expect a luxurious, comfortable room that is well furnished, and a nice bathroom. The Shangri-La, Kuala Lumpur provided all that and more. Our room was comfortable and so was the bed. We had a nice city view, especially lovely at night. But, for us, what set this hotel apart was the outstanding...

 Report
Helpful?
1Thank Don_Muang
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for sharing your wonderful experience on TripAdvisor. We are happy to know that you have thoroughly enjoyed your stay with us. We look forward to welcoming you back for another luxurious stay this autumn. Thank you. Best regards, Manfred Weber, Area General Manager.

Japan
Reviewed 2 days ago NEW

The quality of service was excellent. Especially staffs were very kind. They provided a lot of high quality services before I requested. I have never experienced such a wonderful service. Whenever I visit Kuala Lumpur, I would like to stay at Shangri-La. Thank you very much.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank 007KenBond
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your excellent review. It is wonderful to learn of your great satisfaction with our hotel. All of us certainly look forward to your return again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Perth, Australia
Reviewed 2 days ago NEW

We've been here 3 times now, and the hotel never disappoints. Excellent service, food and hospitality. Staff are friendly and accommodating. I highly recomend upgrading to Club room. Located close to major shopping at Pavillion and KLCC shopping malls.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Shayne168
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage. We are glad that you found our staff very friendly and accommodating. We certainly look forward to being of service to you again. Thank you. Best regards, Manfred Weber, Area General Manager.

Nelson, New Zealand
Reviewed 3 days ago NEW

My sister and I spend two nights here before travelling on to Kathmandu. We arrived at 9am. Our rooms were not quite ready so were offered breakfast which was so good after a 10 hour flight. Everything about our stay was perfect. The gym had all the cardio equipment I needed as well as cool water and good aircon. The...

 Report
Helpful?
Thank LisaMarie8998
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are happy to learn that you were delighted with your overall stay experience with us at Shangri-La Hotel, Kuala Lumpur. My staff and I look forward to welcoming you back to the hotel again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

3,797 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3392)
Viewed
Hotel & Grounds (693)
Viewed
View from Room (178)
Viewed
Room/Suite (659)
Viewed
Bathroom (180)
Viewed
Dining (357)
Viewed
Pool/Beach Area (144)
Viewed
Family/Play Areas (12)
Viewed
Business Centre/Function Rooms (11)
Viewed
2:53
Videos (1)
Viewed
Other (1157)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (352)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Dining (65)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (13)
Viewed
Dining (17)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (13)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.7 km away
Mandarin Oriental, Kuala Lumpur
0.9 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 340 in Kuala Lumpur
9,471 reviews
1.2 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 340 in Kuala Lumpur
2,440 reviews
Show Prices
Show Prices
Show Prices
1.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#11 of 340 in Kuala Lumpur
2,448 reviews
2.3 km away
The Majestic Hotel Kuala Lumpur
0.8 km away
Lanson Place Bukit Ceylon Serviced Residences
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $163 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Orbitz, Travelocity, Booking.com, Asiatravel.com Holdings, Cancelon, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
68 questions
Ask a question

See all questions (68)

Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth paying for the Horizon Club upgrade”
Missi0nary, 25 Apr 2017 | Read review
“The higher up, the better the view”
kimw903, 24 Apr 2017 | Read review
“If can afford it, the premier suites are amazing with L'Occitane bathroom amenities. The view from our floor (28th) was great.”
Apollo2801, 24 Apr 2017 | Read review
“The 10th floor facing toward the Petronas Twin Towers (but not in sight) gives a pleasant view.”
  • Room looking toward the door
  • Room toward the windo
  • Night view from our room
Don_Muang, 24 Apr 2017 | Read review
“Upgrade to a suite”
victor056, 23 Apr 2017 | Read review
5 of 5
Hotels.com
US$116* /night
View Deal
Shangri-La.comUS$115
Hotwire.comUS$116
HotelQuicklyUS$129
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates