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Shangri-La Hotel Kuala Lumpur

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Traveller (4308)
Room & Suite (1367)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(947 reviews)
“lemon garden”(257 reviews)
“arthur's bar”(88 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,693)
Filter reviews
6,606 results
Traveller rating
4,911
1,237
322
78
58
Traveller type
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LanguageEnglish
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4,911
1,237
322
78
58
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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1 - 5 of 6,606 reviews
Reviewed yesterday via mobile

Booked Shangri-La for 3D2N for a recuperation trip. Stayed at the Horizon Club Executive Room. The flexibility/accessibility of the club was a nice touch. I didn’t feel the need to step out of the hotel for meals, dessert-cravings and massage. Made planning relatively stress free....More

Thank Lachezis
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for choosing to stay with us and for giving us such a wonderful review on TripAdvisor. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations....More

Hotel's Favourite
Reviewed 14 January 2018 via mobile

Arrived at airport to be greeted by our hotel pick up. Lovely drive in Mercedes E class with Wifi. Arrived at the hotel to a lovely warm welcome to be greeted for our anniversary. Was swiftly taken to our suite and checked in at the...More

2  Thank Asif K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 January 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur during your anniversary celebration and for the fantastic review of your stay experience. I am truly delighted to learn that you had an enjoyable stay in our Horizon Club. We...More

Reviewed yesterday

Great Hotel offers variety of rooms from super luxury to standard rooms. Location is a great advantage. Walking distance to Petronas Tower and KL Tower. Ever smiling front office with plenty of assistance to guide you for check-in. For Suite rooms, separate check-in is available...More

Thank nelson_livingston
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur and for the fantastic review of your stay experience. We are truly delighted to learn that you enjoyed our food, service and facilities. We certainly look forward to being of...More

Reviewed 2 days ago via mobile

I visit Malaysia on 11-13 August 2018, I booked hotel is Shangri-La Hotel Kuala Lumpur, when arrival,I just inform for good staff Mr. Farzul at Bell counter and Ms. Qay at Lemon Garden, both staff is good service (did not only me) and They provide...More

Thank Aekytrip
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, Thank you for choosing to stay with us and for giving us such a wonderful review on TripAdvisor. We are delighted to know that you had an enjoyable stay with us and that our staff services and facilities lived up to your expectations....More

Reviewed 3 days ago

Its a great property with easy access to key tourist spots like the Petronas Twin Towers, KL Tower, Bukit Nanas Eco Park, Main Shopping Districts etc. The overall experience in this hotel was definitely good, however not exceptional. The Concierge team is remarkable , especially...More

Thank LataV
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded yesterday

Dear Guest, We greatly appreciate your time in sharing your constructive feedback with us. We regret that your spa experience and a few other aspects were not up to your expectations. I will share your feedback with our team who would continually seek ways to...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Wheelchair Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$106 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$106 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (4308)
Room & Suite (1367)
Dining (495)
Pool & Beach (191)
Amenities (65)
Business Centre & Event Rooms (15)
Family and Play Areas (12)
Questions & Answers
Ask a question
Alya A
5 August 2018|
AnswerShow all 4 answers
Response from SLKL-GM | Property representative |
Dear Alya, thank you for your message. Yes all rooms in our hotel are equipped with a bidet. Thank you.
0
Votes
carlos501b
16 July 2018|
AnswerShow all 9 answers
Response from Barbara F | Reviewed this property |
Hi I have stayed in a Horizon Club Suite and that had a large bathroom with bath, shower,toilet, etc. off the bedroom. then a separate toilet by the office and lounge area.
1
Vote
Simon H
7 July 2018|
AnswerShow all 8 answers
Response from Ted M | Reviewed this property |
No self laundries in all 5* hotels .But You have a sink and can wash anything You want. Iron is there in the room
2
Votes
Room Tips
"all the rooms are having a good view.. higher floor offers better view.."
Read review
"Horizon Club Rooms"
Read review
"Get a different hotel!"
Read review
"get a room with the garden or pool view."
Read review
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