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Shangri-La Hotel Kuala Lumpur

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6,392 Reviews from our TripAdvisor Community

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Showing 5,519: English reviews
Singapore, Singapore
Reviewed yesterday NEW

Shangri-la is the place if you want to splurge. From welcoming to guest registration, you will see a smile on the staff faces. Room is nice decorated, spacious, clean and well equipped. Fantastic view of KLCC and Menara KL. Great food choices especially buffet at Lemon Garden, Japanese at Zipagu, French at Lafite. Enjoy the night cap at the lounge...

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Helpful?
Thank Stephanie C
Valencia, Spain
Reviewed 2 days ago NEW

Central hotel with excellent staff who are both friendly and very helpful. The public areas are beautiful and make an impressive impression on arrival. Staff at check in were quick and efficient. We had a fairly basic room on the eighth floor at the back of the hotel which was still very comfortable and looked good although like most hotel...

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Thank David B
Toronto, Canada
Reviewed 2 days ago NEW

While this hotel is central located it is really lacking. The hotel is on the older side and not what you would expect from the new Shangri-La hotels. The hotel has an amazing bar / lounge with great bar snacks.

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Thank Fernando7676
Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Long time since I've stayed by here and chose for the location and my membership. It's been here a long time and not sure if it is one of the originals so was nervous re the fit out and maintenance. The good thing about seasoned hotels like this is the staff know what they are doing and have probably been...

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Thank Mark F
Reviewed 3 days ago NEWvia mobile

I guess the strength of the shangri-la brand is both a positive and a negative. You book expecting luxury and something a bit special. If not you would have booked somewhere else. And I just didn't feel like that in this hotel and if I am honest I am not 100% sure why? It might be that the building is...

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Helpful?
Thank Johnramsayoliver
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

London, United Kingdom
Reviewed 3 days ago NEW

No complaint with the room nor the breakfast. It looks a bit on the old side but it is clean and comfortable. Breakfast was good. Just very big room so you have to walk a lot to get your juices. And because you do not want to leave your stuff by the time you come back to your table all...

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Helpful?
Thank christophec638
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur during your business trip. We have taken note of your comments, and please be assured that the issues would be looked into and rectified. We sincerely hope that you would accord us another opportunity to being of service to you again in the near future. Thank you....

Yogyakarta, Indonesia
Reviewed 4 days ago NEW

Warm welcome from the staff. Excellent service. Excellent room cleanliness. Variety of food in Zipangu restaurant were excellent. Staff very helpfull for any informations requested. Hotel location close to KLCC business center and shopping mall.

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Helpful?
Thank pras3tyot
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are glad to learn of your great satisfaction while staying with us. All of us certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, General Manager.

Dhaka City, Bangladesh
Reviewed 5 days ago NEWvia mobile

I stayed in KL Shangri-La for 25 night in July. For my job have to travel a lot and I mostly stay in Shang. I found KL Shang as one of the best. Hotel room was nice & clean, staffs were very friendly. On my birthday they surprised me with a Birthday cake! It was a pleasant surprise for a...

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Helpful?
Thank Adnan K
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. It is wonderful to learn that you have enjoyed your stay with us and that you were happy with our service. We are absolutely glad to have been of service to you. My team and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best...

Dubai, United Arab Emirates
Reviewed 6 days ago NEW

It is in the centre of the city and a wonderful place to stay. The rooms are big, clean and the linen and towels spotless. The breakfast is sumptuous and the choices are excellent - gluten free, diabetic, ... you name it and is available. You get the royal treatment from the minute you step in the lobby till check...

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Helpful?
Thank JGMalayil
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review of Shangri-La Hotel, Kuala Lumpur. We are happy that you have enjoyed your stay with us. All of us certainly look forward for your next visit to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Dubai, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

Stayed here for 2 nights. Although I upgraded to include the executive lounge, I never got full use of it due to other outside planned activities. Amazing break and lovely hotel. Went to Batu Caves, Elephant Santuary and fireflies. All trips were amazing. Tried for lunch in KL tower in the revolving restaurant but it was fully booked. Therefore make...

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Helpful?
Thank mcrobbir
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your family trip. It was indeed a pleasure to have been of service to you, and we look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $148 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Orbitz, Booking.com, HotelTravel.com, Priceline, Agoda, Asiatravel.com Holdings, Cancelon, Odigeo, TripOnline SA, Travelocity and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 3 Dec 2016 | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
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