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Shangri-La Hotel Kuala Lumpur

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6,392 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,519: English reviews
Somerset
Reviewed 26 September 2014

What a beautiful elegant hotel. Our breath was taken away at the beauty of the lobby. The huge windows looking over the tranquil gardens is something that we didn't expect in the middle of K/L. Speedy check- in and friendly faces was a wonderful first impression. Shangri- La should be so proud of this wonderful property. We followed this with...

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Helpful?
Thank SomersetCheryl
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review and for choosing to stay with us during your recent trip to Malaysia. I am truly happy to know that you have enjoyed your stay with us. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager.

Singapore, Singapore
Reviewed 26 September 2014

Shangri - la at its best. Perfect service, staff friendly and efficient, elegant lobby, restaurant, huge gym, spacious bedroom and bathroom,.... It is not a brand new or a trendy/design place but it is beautiful traditional hotel to stay in the KLCC centre.

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Helpful?
Thank JC_Jubin_11
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am very happy to know from your review that you have enjoyed your stay with us. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,...

Hong Kong
Reviewed 26 September 2014

Stayed at Shangri-la KL in 2012 and it wasnt up to my expectation. Been 2 years and decided to give it another try. The room is still well maintained. Shangri-la standard, classy and good beds. Comfortable bed, big tub, good water pressure, make up glass, etc etc. The room is definitely on the top tier. Free wifi provided too, but...

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Helpful?
Thank JustinW797
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your review and for staying with us again during your recent trip to Malaysia. I am glad that our facilities and services have met your expectations. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Reviewed 26 September 2014

I recently stayed 2 nights at Shangri-La Hotel Kuala Lumpur and my experience was fantastic. From check-in through check-out, everything met or exceeded my expectation. This service at this hotel is much better than The Westin Kuala Lumpur Hotel that I stayed last year. I will definitely return to this hotel upon my next trip to Kuala Lumpur. Would highly...

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Helpful?
Thank Dtran8
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am truly happy to learn that our services and facilities have met and exceeded your expectations. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Melbourne, Australia
Reviewed 26 September 2014

This was my first time staying at the Shangri-La in KL. I just had an overnight visit and it was very good. The whole layout looked very similar to the Shangri-La in Makati, Manila. All the amenities, the staff, food and drink was excellent. A very pleasant stay thank you.

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Helpful?
Thank Geoffr_aus
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review and for choosing to stay with us during your recent trip to Malaysia. We are truly happy to know that you have enjoyed your stay. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager.

Jessheim, Norway
Reviewed 26 September 2014

5 star rooms and housekeeping, 1 star transport and restaurant service and 2 star food As Golden Circle member it was no doubt about where to stay when we were in Kuala Lumpur in June and July. We had booked two separate stays at the Shangri- La hotel, the first from 25.6 to 29.6 and then again from 6.7 to...

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6Thank EgilJessheim
SLKL-GM, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are most concerned to learn of your unpleasant encounter with us during your recent trip. Can you kindly contact rosemarie.wee@shangri-la.com and we will revert immediately. Thank you. Best regards, Rosemarie Wee, Area Director of Communications.

Trondheim, Norway
Reviewed 25 September 2014

The value for money is difficult to surpass. We booked a suite through an offer on their website, and it came with fantastic views, free breakfast (both buffet and a la carte), free afternoon tea and free drinks in a lounge. At about half what a good but ordinary room costs in a European city. We used room service once,...

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2Thank tobben_8
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to Kuala Lumpur. I am happy to learn that you have enjoyed your stay with us, and it was a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager.

Rugby, England, United Kingdom
Reviewed 25 September 2014

We had a room on the fourth floor overlooking the pool and banana plants. It was clean and spacious. There was ample free water provided every day, along with all the necessary toiletries . The breakfast was amazing and the service throughout the hotel to a very high standard. From the pool you could lie back and see both towers....

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Helpful?
Thank Gillian B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. Thank you for the wonderful review of our hotel, especially on our breakfast. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Gurgaon, India
Reviewed 24 September 2014

Very loud lobby filled with people.. Very small rooms and poor amenities. Had no tea/coffee in the room. Food in the lobby hotel was average but nothing based on the reviews i had read on trip advisor. Truly turned out to be a disappointment.

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2Thank NehaExpdia
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest We thank you for staying with us and are disappointed to learn from your review that our facilities did not meet your expectations. We have taken note of your comments and certainly hope that you would accord us another opportunity to prove our services to you again. Best regards, Manfred Weber, General Manager.

Amsterdam, The Netherlands
Reviewed 24 September 2014

I recently spent 3,5 days at this hotel and my experience was fantastic. Everything met or exceeded expectations- fantastic room, GREAT shower, amazing breakfast, and lovely helpful staff. The only negative I can think of is the tremendously high cost for renting a beamer in the business center. I could buy a brand new one for that price. Anyway- I...

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Helpful?
Thank Martijn B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are glad to learn that you have enjoyed your stay with us and thank you for the nice review of our hotel. We certainly look forward to welcoming you back to the hotel soon. Thank you and best regards, Manfred Weber, General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $148 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Cancelon, Asiatravel.com Holdings, Orbitz, HotelTravel.com, TripOnline SA, Odigeo, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 3 Dec 2016 | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
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