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Shangri-La Hotel Kuala Lumpur

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6,536 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,640: English reviews
Glasgow, United Kingdom
Reviewed 5 November 2014

We arrived at the hotel on a Tuesday afternoon in a downpour so maybe that was something to do with the traffic we encountered on the way but we were extremely late and exhausted by the time we arrived at the hotel. However within 5 minutes we had totally relaxed in our new surroundings, we had a speedy check in,...

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Helpful?
1Thank whitesheilagh
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I would like to thank you for your nice review and your compliments on our hotel, especially the flower arrangement in the lobby. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you. Best...

Brighton, United Kingdom
Reviewed 5 November 2014 via mobile

This hotel in the heart of a busy and bustling city is a haven which provides everything to pamper the travellers needs. Customer Service is outstanding with polite, kind yet friendly and efficient staff in every aspect of room service, eating experiences, business centre, hospitality and reception. The food served is of a very high quality and at reasonable prices...

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Thank Brightoning
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for your beautiful review of our hotel. Most of all, thank you for your compliments on the dining options and our staff. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Granite Bay, California
Reviewed 5 November 2014

Do not hesitate to book a room here if you are fortunate enough to be in KL. The location is great - very close to the monorail and easy walking distance to KLCC, Petronas Towers and Bukit Bintang. Do yourself a favor and book a room with access to the Horizon Club - it is well worth it. The service...

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1Thank 91dsk
Cairo, Egypt
Reviewed 4 November 2014

Great location,walking distance to many quality shopping centers & sight seeing.The staff extremely helpful & friendly. Room is spacious & bed is comfortable.Excellent variety breakfast buffet for so many people need. Thanks Shangri-La hotel for making my stay in Kuala Lumpur even more enjoyable, I'll be back.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ashraf A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I would like to thank you for your compliments on our hotel’s services and facilities. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Calgary, Canada
Reviewed 4 November 2014

This was the first time staying in any other part of the world, rather than North America (incl. Mexico); I was very happy staying in this hotel and have nothing negative to say. My wife and I were there for 2 nights and greeted enthusiastically; the front desk staff was very inviting, the wait-staff was friendly and quick to respond...

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1Thank Greg C
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your birthday celebration in Kuala Lumpur. It is wonderful to know that you have enjoyed your stay with us. It was a pleasure to have been of service to you. We certainly look forward to welcoming you and your wife back to the hotel soon. Thank you. Best regards, Manfred Weber,...

rotherham
Reviewed 4 November 2014

Stayed at the Shangri La with my wife for her Birthday and also to go and see Motogp at Sepang. The staff could not be any more helpful and welcoming. The lobby smelled beautiful and the flower displays were awesome. When we checked in they gave us a glass of champs and we upgraded to one of the speciality suites....

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Thank tonysmithRotherham
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your wife’s birthday celebrations in Kuala Lumpur. I would like to thank you for your beautiful review and compliments on our hotel. It was a real pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,...

Hanover, Germany
Reviewed 4 November 2014

Stayed here only for one night, but I found the place very pleasant. Nice and capable staff. My room was tiny but all the installations, furnitures etc. of very good quality. Check in and check out fast and efficient. Good breakfast quality. The restaurant I had a dinner buffet was also the place were breakfast happend. A little bit lack...

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Thank zaubererpferd
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am very happy to know from your review that you have enjoyed your stay with us. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...

London, United Kingdom
Reviewed 4 November 2014

As you would expect from a Shangri La, the bottom line is that it is a very nice place to stay in KL for 3 reasons: 1/The location is very covenient. Although it on a fairly busy road, the hotel is slightly recessed from it and the noise is not invonvenient (and the garden at th back are very quiet)....

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Thank BenDub0169
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. We are glad to learn that you have enjoyed your stay with us. We have also taken note of your comments in the review. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Newton Abbot, United Kingdom
Reviewed 4 November 2014

When you arrive dishevelled and tired, even grumpy from a long flight, to be greeted like visiting royalty is a real treat. We had to check that the staff were looking at us, not the people behind us! We had a gorgeous suite with a balcony with fruit changed daily and all luxuries you could imagine. There was nothing too...

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Thank Jellybellyfiddler
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. It is wonderful to know that our services and facilities have met your expectations. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Sydney, Australia
Reviewed 4 November 2014

On arrival, we had troubles with payment as we had forgotten that our stay wasn't pre-paid (our fault!) but front desk staff were extremely patient with us while we got our finances in order. We originally booked an executive room with Club Horizon access, but were fortunate enough to be upgraded to an executive suite.The room was excellent - spacious,...

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Thank Loidberg
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur and for your fantastic review. Most of all, thank you for your compliments on our hotel especially the Horizon Club and our staff. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the hotel soon. Thank you. Best regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $157 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Expedia, Asiatravel.com Holdings, TripOnline SA, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiter floor, so privacy, the lift can use for those have access card only. (deluxe room)”
 of 5 bubbles , 22 Jan 2017 | Read review
“request high floor and menara tower view for good cityline views without feeling too crowded in”
  • view early morning premier selection suite
  • 3rd tv in the bathroom of premier selection suite - looking into bedroom
  • Bedroom area of Premier selection Suite
  • bath in premier selection suite
  • Double vanity and storage in premier selection suite
  • view by day premier selection suite
  • Plenty of room in Premier Selection Suite Lounge even with a roll away bed added
  • massive shower with 2 shower heads in premier selection suite
 of 5 bubbles T7311IXlisam, 20 Jan 2017 | Read review
“High room best views.”
 of 5 bubbles Holli19, 18 Jan 2017 | Read review
“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
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