We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Kuala Lumpur

Save
Traveller (4087)
Room & Suite (1315)
Dining (485)
Nearby Hotels
See allSee all
Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(951 reviews)
“lemon garden”(259 reviews)
“arthur's bar”(87 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Every Third Night Free!
Hotel deals
Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Every Third Night Free!
Hotel deals
Nearby Hotels
See allSee all
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$116.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Kuala Lumpur hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "86e2786756ce46d78ea7cd8f71ec8a4d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302160,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32455664],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":5,"year":2018},"checkout":{"day":7,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":116,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"86e2786756ce46d78ea7cd8f71ec8a4d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":148,"lowestMetaPrice":116,"additionalPartner":false,"highestMetaPriceDisplay":148,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":148,"lowestMetaPrice":116,"highestMetaPriceDisplay":148,"hotelName":"Shangri-La Hotel Kuala Lumpur","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijg2ZTI3ODY3NTZjZTQ2ZDc4ZWE3Y2Q4ZjcxZWM4YTRkIiwiQUlLIjoiYzkzNzg4YTgwYmU3NDk3NGJlNTkxOTFmNGJlZDE2YjkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/05/2018", "checkOut": "07/05/2018", "lowestPrice": "US$116", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32455664":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (7,536)
There are newer reviews for Shangri-La Hotel Kuala Lumpur
See the most recent reviews
Filter reviews
6,485 results
Traveller rating
4,818
1,218
318
76
55
Traveller type
Time of year
LanguageEnglish
More languages
4,818
1,218
318
76
55
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
FilterEnglish
Updating list...
2,061 - 2,065 of 6,485 reviews
Reviewed 29 September 2015

Great Hotel... Great City... Great Breakfast ... Great Views... Infact, I couldn't fault the hotel. Just a shame having known it was our honeymoon there was no extra 'special' touches for a once in a life time occasion. The personalised room welcome card was very...More

Review collected in partnership with shangri-la.com
2  Thank alannaa2307
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 1 October 2015

Dear Guest, Thank you for choosing to stay with us during your honeymoon in Malaysia. We are pleased to know that you have enjoyed your stay with us. I have also taken note of your comments and look forward to being of service to you...More

Reviewed 29 September 2015

Great location and many good restaurant choices in the hotel. The price is valuable not only the room but also the food. Although the hotel have history but everything still new. Reliable staffs who speak Cantonese, English and elseMore

Review collected in partnership with shangri-la.com
Thank kanfai
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 30 September 2015

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur. We are glad to learn from your review that you have enjoyed your stay with us and look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, General...More

Reviewed 29 September 2015

After a less fortunate experience last year, we had originally planned to spend our time in KL at another hotel when we were there in July. However my wife reminded me that I always use to say that one should not judge service only on...More

6  Thank EgilJessheim
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 30 September 2015

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. I am very pleased to learn of your great satisfaction while staying with us. I would also like to thank you for your compliments on our hotel's facilities and...More

Reviewed 28 September 2015

First class hotel, service, facilities and service on the last night of a 3 week touring holiday. We upgraded and this gave access to the Club Lounge which would strongly recommend with complementary HighTea followed by Cocktails and canapés. The lounge requires a level of...More

1  Thank Doug F
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 30 September 2015

Dear Guest, Thank you for choosing to stay with us and for rating our service as excellent. I am truly happy to learn that you have enjoyed your stay with us and certainly look forward to being of service to you again soon. Thank you....More

Reviewed 28 September 2015

Great place to stay in the Golden Triangle area of KL. Just a short monorail ride to Bukit Bintang but is easily walkable if you prefer to sweat it out in the heat! Staff were very helpful when our flight was cancelled with just 4...More

Thank Davesarahinmacc
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 30 September 2015

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and for sharing your experience on TripAdvisor. We are indeed delighted that you enjoyed the Shangri-La hospitality and certainly look forward to welcoming you back to the hotel...More

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$127 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$127 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (4087)
Room & Suite (1315)
Dining (485)
Pool & Beach (189)
Amenities (65)
Business Centre & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
tickledpig
20 April 2018|
AnswerShow all 7 answers
Response from macbeath | Reviewed this property |
I was there just over a week ago - with a kid. The place was not full of kids, but there were a few others there. I admit that I was surprised that there wasn't an adult only time (as with other Shangri-Las we've been i... More
0
Votes
ali j
1 March 2018|
AnswerShow all 5 answers
Response from Thompson M | Reviewed this property |
Contact them i am sure they would yes there level of customer service was awesome
0
Votes
Watee T
27 February 2018|
Answer
Response from Olive M | Reviewed this property |
I think you need to go to Shangri-La website.
0
Votes
Room Tips
"The rooms to avoid are the *030 and *001 (attached floor plan) as they have less privelged views (premier..."
Read review
"Splash out for a Horizon Club room"
Read review
"Premier suite"
Read review
"Select a room at the higher floors. Ours on the 10th floor was picture perfect!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing