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Shangri-La Hotel Kuala Lumpur

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6,521 Reviews from our TripAdvisor Community

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Showing 5,628: English reviews
Singapore, Singapore
Reviewed 29 October 2014

Overall the location is good and is a known place to have meetings. I like the surroundings. The garden is large and spacious with the greenery, plants and trees. It was pleasant to look at. Similarly the lobby, reception areas and the lounge is spacious and inviting.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Peter Y C K
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. Most of all, thank you for your compliments especially on our hotel's garden. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Bengaluru, India
Reviewed 29 October 2014

We stayed here for 3 nights in Aug this year.Very comfortable,large rooms.Good food.They arrange free shuttles to some sights.Very courteous staff.Thank you for a wonderful stay.Enjoy free coffee through out the day at lounge.Good pool.

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Helpful?
Thank nirukumsi
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. It is wonderful to know that our services and facilities have met your expectations. All of us look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Hale, United Kingdom
Reviewed 28 October 2014 via mobile

My wife and I stayed here over the new year as part of our honeymoon, and the hotel was clearly an excellent choice. The location and service was great, but the only disappointment was that we had specifically chosen this hotel because they had availability in their rooms that had views of the Petronas Towers. However, on arrival we were...

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Helpful?
1Thank Ali E
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your honeymoon in Malaysia. We are glad to know that you had an enjoyable time. We have taken note of your disappointment with the room arrangement. We look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, General Manager.

England
Reviewed 27 October 2014

My wife and I had the pleasure of staying at the hotel in September for 3 nights at the start of our Malaysian holiday. We were booked into the Horizon Club which as far as we are concerned is a must for any visitor. Whilst the hotel is superb the service and attention to detail we had in the HC...

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Helpful?
1Thank SimonEngland
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your beautiful review and for staying with us during your recent trip to Kuala Lumpur. I would like to thank you for your compliments on our hotel and staff, especially Jayde. It was a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank...

Sydney, Australia
Reviewed 27 October 2014

From the moment we arrived after a long and tedious overnight flight we were treated with unparalleled service by the Shangri-La team. From the Doorman to the Check-in to the Concierge everybody was genuinely interested in our welfare and ensure our every need was answered. Set in a beautiful peaceful environment within walking distance of the main commercial and shopping...

Review collected in partnership with shangri-la.com
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Helpful?
Thank George L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review and for staying with us during your recent trip to Malaysia. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Reviewed 27 October 2014 via mobile

Rounded of our holiday with one night at this amazing hotel I Kuala Lumpur. Everything is perfectly arranged, the rooms are excellent and the horizons club benefits are very nice. The also enable a late check out (if available) at not extra charge. Great gym and pool also. You will not be disappointed!

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Helpful?
Thank Jehugg
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am truly happy to learn that our services and facilities have met your expectations. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Busan, South Korea
Reviewed 27 October 2014

awesome hotel awesome location. rooms are fantastic, nothing too much trouble. be hard to beat if you ask me. the price is not too expensive, and not too cheap. the suites are fantastic, breakfast is brill, the staff always waiting to help. going back in a month!

Review collected in partnership with shangri-la.com
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Helpful?
Thank ljwphillips
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am truly happy to learn that you have enjoyed your stay with us. It was a pleasure to have been of service to you. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred...

Reviewed 27 October 2014

My fiance and I stayed here while attending the motogp in Sepang. I have never known staff so helpful and friendly in all my life, every person was a joy to deal with. The facilities really are top notch and every facet of this wonderful hotel is dripping with luxury and elegance. Would not only recommend, but if I am...

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Helpful?
Thank charliefitzgerald
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. It is wonderful to know from your review that you have enjoyed your stay with us. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Aalter, Belgium
Reviewed 26 October 2014

From start till departure everything was very fluent. People are friendly and do everything to make your stay a success. The breakfast is super and very extensive. Very comfortable bed and clean room. Great stay at this hotel!

Review collected in partnership with shangri-la.com
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Helpful?
Thank TomAALTER
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. Most of all, thank you for your compliments on our hotel, especially the breakfast. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Singapore
Reviewed 26 October 2014

A true five star ++ hotel in KL. Though it is not modern like recently opened Grand Hyatt, but the staff and services are far far superior then any hotel I have stayed in this city. The exceptional level of service I received during my five nights stay from horizon lounge, reception, concierge, housekeeping and lafite restaurant compelled me to...

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Helpful?
Thank erila54321
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. I am truly happy to learn that you have found our service to be exceptional. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $154 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, Agoda, TripOnline SA, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
“Higher rooms have a better view”
 of 5 bubbles Gun55, 17 Jan 2017 | Read review
“Suites are good value and are on the higher floors - helpful in keeping the traffic noise out.”
 of 5 bubbles Delamitri68, 15 Jan 2017 | Read review
“Executive Suites are very grand, offer great views and include access to the Horizon Club”
 of 5 bubbles AshleyL523, 14 Jan 2017 | Read review
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