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Shangri-La Hotel Kuala Lumpur

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6,390 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,519: English reviews
Singapore, Singapore
Reviewed 23 September 2014

We just had a great time at the Shangri-La. From check-in through check-out it was a great stay. Since we were traveling with 3 young kids we opted for a club-level suite, which allowed access to the club lounge all times of day. Two things I didn't know: 1) there's a family room in the club lounge which was great...

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Helpful?
2Thank SLDSanFrancisco_CA
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am very happy to know from your review that you and your family have enjoyed your stay with us. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Kuching, Malaysia
Reviewed 23 September 2014

Shangrila KL is a large hotel located 10 minutes walk from the iconic Twin Towers. The rooms that typical that of a large city Shangrila with the usual good service expected of the group. The breakfast spread is very good and to me better than selections offered at Mandarin Oriental KL which is located next to KLCC. This hotel provides...

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Helpful?
Thank T_Ling707
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I am very glad to know that you have enjoyed your stay with us. Many thanks for your compliments, especially on the breakfast. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager.

Colombo, Sri Lanka
Reviewed 22 September 2014

Excellent location. Friendly staff, wide choice for breakfast buffet. comfortable Room with free wifi. We received a surprise birthday cake during our stay as it was my wife's birthday. It was really nice and thoughtful. Would highly recommend this hotel to business and leisure .travelers. Kid friendly too.

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Helpful?
Thank Vinnie G
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your wife’s birthday celebration in Kuala Lumpur. I would like to thank you for your wonderful review of our hotel's facilities and services. It was a pleasure to have been of service to you. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...

Hertfordshire
Reviewed 22 September 2014

Lovely, Luxurious hotel in Centre of KL. Would recommend this hotel for anyone looking for KL hotel close to all the local attractions. Walking distance to KL Tower and the Petronas Twin towers. Free shuttle bus to Shopping malls and other areas of the city. First class breakfast to set you up for the day.

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Helpful?
Thank AndyBetty
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. Thank you too for your compliments on our hotel and the breakfast. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Southampton, United Kingdom
Reviewed 22 September 2014

Stayed in this fantastic hotel before beginning our travels across Asia.... Everything that you would expect from a 5* hotel. Lovely staff, lovely room (with the best pillows I have ever slept on) and excellent hotel. The location was great, although be aware that it is a 10 minute walk to the nearest metro station. We did not eat at...

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Helpful?
1Thank willhal
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your 5-star review and your compliments for our staff and the hotel's services. I am very happy to know that you have enjoyed your stay with us. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Edmonton, Canada
Reviewed 22 September 2014

we stayed in an executive suite and didn't want to leave! the room is probably over the top for just two people but it was spectacular. everything in the room was gorgeous. bathroom was top tier, tv room was very comfortable and the bedroom was just perfect. i'm not even sure if i can offer a piece of constructive criticism....

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Helpful?
Thank drewsntravel
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia. I am very happy to know from your beautiful review that you have enjoyed your stay with us. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...

Australia
Reviewed 22 September 2014 via mobile

Best hotel in KL. Must stay with a horizon club package to experience the best of this place. Breakfast, afternoon tea and pre-dinner drinks and finger food and service with a smile all inclusive. If I ever travel back to KL, this will be the only place I stay.

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2Thank Aussietravel2010
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review and for choosing to stay with us during your recent trip to Malaysia. We are truly happy to know that you have enjoyed your stay. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber, General Manager.

Ireland
Reviewed 21 September 2014

Luxury hotel, exceptional kind, caring & attentive staff, fabulous food, including breakfast which should really be renamed as "breakfeast".....a least 5 distinctive food genres offered, and pick any or all of your own choosing. The breakfast waiting staff are wonderful too I should add, esp. the two female supervisors. The hotel is well located for business & pleasure, close to...

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Helpful?
1Thank DON1957Ireland
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. Thank you for the wonderful review of our hotel, especially on our breakfast. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber, General Manager.

Auckland
Reviewed 21 September 2014

The Shangri-La Hotel KL is old school luxury with fantastic service. It is slightly dated, but our room was clean, well appointed and the suburb service we received from the staff helped us to overlook this. Good location and within walking distance to most attractions. We didn't have breakfast, so can't comment on this, however we did order room service...

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Helpful?
1Thank Kezz083
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. The comment regarding the hair dryer has been noted. We look forward to welcoming you back to the hotel soon. Thank you and best regards, Manfred Weber, General Manager.

Abu Dhabi, United Arab Emirates
Reviewed 20 September 2014

Excellent location, in the middle of town and walking distance from all the malls and restaurants. Excellent staff, very friendly and polite. One guy in particular was helpful as I had made a request online at the time of the booking for a bouquet of flowers because it was our anniversary, but the request was missed. After contacting the reception,...

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Helpful?
1Thank Tariq N
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent anniversary celebration in Kuala Lumpur. I am truly happy to learn that our services and facilities have met your expectations and that you have enjoyed your stay with us. My colleagues and I look forward to welcoming you back to the hotel soon. Thank you. Best regards. Manfred Weber,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $138 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Priceline, Travelocity, Agoda, HotelTravel.com, Cancelon, Orbitz, Asiatravel.com Holdings, TripOnline SA, Odigeo and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 3 Dec 2016 | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
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