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Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$118*
US$103*
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US$109*
US$109*
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Shangri-La Hotel Kuala Lumpur
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6,876 Reviews from our TripAdvisor Community

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Showing 5,927: English reviews
Dubai, United Arab Emirates
Reviewed 5 January 2015

I must say that for the first time the TA reviews were totally misleading. There is no reason why this hotel (which is clearly old) should be number one! First the good. Great service. Very attentive and professional staff. The ushers at the entrance were super nice and helpful. The location is good and the shuttle service to klcc and...

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Helpful?
2Thank ArchTripper
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia. I am happy to learn that you have found our staff professional and attentive. I have also taken note of your other comments in the review. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Izmir Province, Turkey
Reviewed 5 January 2015

We stayed at the Shangri-La for 3 nights and it was probably the best hotel we had ever visit. First I will start from the position. Shangri-La is well located in the middle hearth of Kuala Lumpur and from there you have direct access to the KL towers or to the Monorail which can drive you around the city (I...

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Helpful?
Thank raffaeu
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent trip to Malaysia and for your fantastic review. Most of all, I would like to thank you for your compliments on the room service and breakfast buffet. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...

Sydney, Australia
Reviewed 5 January 2015 via mobile

We stayed here with our young family for 5nights in KL. We loved it!!! The place is in a business district so you will need to catch a cab if you want to go to town. Taxi is not expensive so it's OK. The rooms are large, and clean. Cleanliness is what you need when you have two children under...

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Helpful?
1Thank tresbelleboutique007
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Kuala Lumpur. It is wonderful to know that you have enjoyed your stay with us. Many thanks for your compliments on our hotel’s facilities and services, especially the dining options. It was a pleasure to have been of service to you. My team and I look forward to...

Singapore, Singapore
Reviewed 5 January 2015

As it was low season, was able to check into room, without delay. Still considerably well kept. Bed is comfortable. Adequate bathroom amenities. Good view of the Towers. Construction noise around. Took the monorail from KL Sentral with direct connection from Nu Sentral. 7 stations and it took about 20 minutes. Station is about 5 minute walk backwards to the...

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Helpful?
Thank Mei H
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. I am glad you have enjoyed your stay with us. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Trinidad
Reviewed 5 January 2015

While glad I stayed here, next time I will go back to Traders, closers to shopping centre and with better views. Must commend the staff, all very friendly and helpful. Booked a club room so had access to the club lounge. Maybe it was because it was just after new year's but the crowd at lounge meant you had a...

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Helpful?
Thank Trinbagonian
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. I am happy to know that you have found our staff friendly and helpful. I have also taken note of your comment regarding the Horizon Club Lounge. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards,...

leeds
Reviewed 5 January 2015

This hotel is not only really beautifully presented - flower arrangements that take your breath away - but also has the most friendly, helpful staff I've met anywhere in the world. The food was also outstanding, especially the buffet. The whole experience was a real treat. I do not agree that the rooms needed updating, as one reviewer suggests. Ours...

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Helpful?
Thank sarahandmarkLeeds
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur and for your lovely review of our hotel. Most of all, I would like to thank you for your compliments especially the flower arrangement in the lobby and our garden. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back...

Wallingford, United Kingdom
Reviewed 4 January 2015

Stayed for 6 nights in the Shangri-La at the beginning of November 2014, whilst on a business trip. In absolute terms this really is a very nice international style hotel. But in value for money terms it is outstanding. The attention to detail and high standards of service are evident everywhere. We had a large double room with a view...

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Helpful?
Thank Mike P
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us for six nights during your business trip last year. I am glad that you have enjoyed your stay with us. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Adelaide, Australia
Reviewed 4 January 2015

This is fabulous and I will now look to other Shangri La hotels in places. Service is impeccable and I felt very honoured to be a guest here. Only negative comment is that when serving hot drinks at breakfast be wary of little children at the table and don't place the drinks next to them. Breakfast was to die for...

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Helpful?
Thank Debra R
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for sharing your fabulous review on TripAdvisor. We are glad to learn that you have enjoyed your stay with us. It is indeed a pleasure to have been of service to you and your family. All of us at Shangri-La Hotel, Kuala Lumpur look forward to welcoming you back to the...

London
Reviewed 3 January 2015

Synopsis (Overall + Value) Great service, lovely rooms, great food, convenient location - this was a superb experience from start to finish - and at a fantastic price over the Christmas period. Location Nicely located in the city centre, 10mins walk to Petronas towers, easy for taxis to access. Transfer We paid 150 MYR per journey for hotel transfer from/to...

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Helpful?
1Thank Narmak
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia and for your fantastic review of our hotel. Thank you for your compliments on our facilities and services, especially the suite and the Horizon Club Lounge. We are very happy to have been of service to you and looking forward to welcoming you back to...

Cheshire
Reviewed 3 January 2015

I stayed a night after attending a family member's wedding at The Grand Ballroom. I had forgotten how unbelievably impeccable everything is - this including hotel staff service. If I could give 10 stars I would. The room was excellent as always, it is the little things that the hotel provides as complimentary that puts a smile on my face....

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Helpful?
Thank GourmetGucci
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. It is delightful to know that you have rated our services impeccable. Your positive experience will certainly motivate us to provide the very best for our guests. My staff and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $155 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Expedia, Asiatravel.com Holdings, Hotwire, Travelocity, Agoda, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a city-view room.”
cphang, 22 May 2017 | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 21 May 2017 | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 18 May 2017 | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 18 May 2017 | Read review
“Deluxe rooms are small and if yours is a corner room its even smaller”
764lenh, 17 May 2017 | Read review
5 of 5
Cancelon
US$103* /night
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Hotels.comUS$109
Shangri-La.comUS$109
HotelQuicklyUS$118
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*Disclaimer
Prices are for 1 room, 2 adults
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