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Shangri-La Hotel Kuala Lumpur

7,466 reviews
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Traveller (3984)
Room & Suite (1303)
Dining (483)
Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(935 reviews)
“lemon garden”(253 reviews)
“arthur's bar”(87 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Kuala Lumpur
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,466)Write a Review
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6,422 results
Traveller rating
4,772
1,202
317
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4,772
1,202
317
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55
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetfive star hotelan upgradeclub roomchinese restaurantmonorail stationbukit bintanggym
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2,191 - 2,195 of 6,422 reviews
Reviewed 16 July 2015

We are currently staying in a suite recommended by friends who live/work in Malaysia.. We have been absolutely overwhelmed with the accommodation, food, staff and cleanliness of the hotel.. It is totally amazing from lobby to room....More

2  Thank kimcooper2015
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 20 July 2015

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. We are pleased to know that you have enjoyed your stay with us and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred...More

Reviewed 15 July 2015

Really like this hotel! I have stayed here many many times over the last few years and have consistently good experiences and happy stays-. Service levels are really high. Traffic is never great in this location but I still stay here as the hotel is...More

Thank LAsiaPacific
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 16 July 2015

Dear Guest, Thank you for choosing to stay with us and for your fabulous review of our hotel. It is wonderful to learn of your great satisfaction while staying with us. Many thanks for your compliments on our hotel, especially our service. Your compliments will...More

Reviewed 14 July 2015

Extremely friendly and informative staff are always available to help. Rooms are large and well equipped. Really comfortable beds, great after a day's sight seeing. Fab location, only 5 mins from KLCC and 10 mins from Binntang. Lobby and surrounding areas around the hotel are...More

1  Thank Normski3232
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 July 2015

Dear Guest, Thank you for choosing to stay with us and for your beautiful review of our hotel. We are delighted to learn from your review that you had a lovely stay with us. It was a pleasure to have been of service to you....More

Reviewed 14 July 2015

Our 2nd visit to this hotel but have stayed at many other Shangri Las and they are our hotel of choice by far. We know that we are going to get great service. They even sent us a pillow menu :) Great location for Petronas...More

Thank ShirleyC6464
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 July 2015

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. We are glad to know that you have enjoyed your stay with us and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,...More

Reviewed 14 July 2015

The Shangri-la Kuala Lumpur is central to everything in Kuala Lumpur. The service is exceptional. The pool facilities are perfect for resting in the afternoon after a morning of touring and shopping. Would definitely recommend a stay at the Shangri-laMore

Review collected in partnership with shangri-la.com
Thank Alison C
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 July 2015

Dear Guest, Thank you for staying with us during your trip to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us and that you have found our service exceptional. My team and I certainly look forward to welcoming you...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$133 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$133 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (3984)
Room & Suite (1303)
Dining (483)
Pool & Beach (186)
Amenities (65)
Business Centre & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
th N
16 February 2018|
AnswerShow all 8 answers
Response from ShangriLaKLMgmt | Property representative |
Dear Guest, kindly contact us directly to arrange for the airport transfer service. Thank you.
0
Votes
25 January 2018|
AnswerShow all 3 answers
Response from ShangriLaKLMgmt | Property representative |
Dear Guest, you may contact us directly for babysitting service arrangement 1 day prior arrival. Thank you.
1
Vote
Ninz-76
23 January 2018|
AnswerShow all 4 answers
Response from ShangriLaKLMgmt | Property representative |
Dear Guest, we are pleased to inform you that we do have wheelchair accessible executive rooms. Kindly contact us directly for further clarifications. Thank you.
0
Votes
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12345629
Room Tips
"For less noise, get rooms facing the back greenery away from the city and main roads."
Read review
"Higher floors with permit ion to visit HORIZON lounge recomended"
Read review
"Dont miss out on the breakfast"
Read review
"We stayed at Executive Suite so they are all good"
Read review
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