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The Ritz-Carlton, Kuala Lumpur

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$282*
US$134*
Great Deal
US$210*
US$209*
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The Ritz-Carlton, Kuala Lumpur
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636 Reviews from our TripAdvisor Community

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Showing 549: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Personalized service, friendly hotel staff, well trained, professional and experienced team. Have been able to anticipate what I need and provided timely support in our events and during my stay. You don't have to follow up, you don't have to remind them as you can trust that the team will get it done on time according to your request. A...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 396chloel
Malaysia
Reviewed 3 days ago NEWvia mobile

To begin with, my review will be based of my experience and needs as a traveller travelling with a family (2 adult, a 2yo and a 5yo) Stayed in the deluxe room for 2 nights from 19th of May -- 21st may 2017. Before the arrival date, i was contacted via email by Cank asking in detail on the things...

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Helpful?
Thank TravellingMom85
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

Our first stay here for a few years. Completely changed after their renovation. We are always keen to try Club Lounges and found this one to be another great KL club lounge. Food and service culture were both excellent. KL really has some wonderful hotels for weekend getaways and this is one of the best. Not cheap at all but...

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Helpful?
2Thank MiraPenang
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

All this years all my stay was very excellent.Service was superb and big thanks to Ms Mae Ling & Ms Tanzie and all the front office team. I have no complaint about the hotel and the service. Not forgotten the reservation team who always recognize me whenever i called for my reservation. Thank you so much guys.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank rickyr726
Reykjavik, Iceland
Reviewed 6 days ago NEW

Amazing staff at the Ritz Carlton in KL. At check-in the met me and arranged the check-in in the room. Special designated Butler makes sure all is in perfect order with your room. Very good conference facilities, and very helpful support staff in the conference center. Great fitness hall with quality equipment. Thanks for the stay.

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Helpful?
Thank Tryggvason
Singapore
Reviewed 1 week ago NEW

I recently stayed over the weekend at the Ritz-Carlton KL and it was truly an amazing experience. From the food, decor of the hotel and not forgetting the excellent service! I was welcomed by Wei Kei, a guest recognition officer upon checking in. I was so surprised with Wei Kei's presence as I have thought that she was one of...

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Thank Hidayat S
Kuala Lumpur, Malaysia
Reviewed 1 week ago

Our company had organized several back to back events at the Ritz Carlton Kuala Lumpur Hotel, and I must say, that it was such a pleasant experience! The Sales team led by April, and the Events team led by Caroline James and Akash were superb! Helpful, resourceful and were very detailed; everyone had met our expectations. Would definitely go back...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank lizayatid
Reviewed 1 week ago via mobile

Lovely welcome to the hotelwith very friendly concierge and staff, who were happy to help throughout the whole visit.There were very hospitable and willing to share their knowledge of the city .Breakfast was all you could want and more .The pool facilities were lovely and scenic, good cityscape view. We enjoyed Afternoon tea and was really looking forward to seeing...

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Helpful?
Thank Komatsu241
Kuching, Malaysia
Reviewed 1 week ago

Staying at Ritz Charlton Kuala Lumpur on 12/05/2017 till 14/05/2017 with the other 4 family members. Room No. 2921 @ 3 rooms suite. Plus Points:- a) Warm Greetings by the front desk staff. b) Great service by concierge staff especially Encik Haron & Encik Saravanan. c) Great room for a family of 5. Minus Points:- a) 3 rooms suite is...

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Helpful?
1Thank nasihatanak
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear nasihatanak, Thank you for bringing these to our attention. Whilst we are delighted to hear that your arrival experience was seamless and that Saravanan and Haron provided you and your family with attentive service, we are saddened to hear that we have disappointed you in the few areas of standards and services. Please know that we take matters like...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

I am impressed by all of the staff within the hotel. Outstanding service, outstanding hotel. Staff were super helpful,attentive , and friendly. Enjoy the lovely smile , and greeting in the morning. Thanks for looking after me & and my team

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Helpful?
1Thank OAOG
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear OAOG, Many thanks for your wonderful review of our hotel. We are delighted to read that you find the overall service from the Ladies and Gentlemen of our hotel to your liking and we certainly look forward to creating more Ritz-Carlton memories for you and your team. Warm regards, Eric Tea General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $200 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#4 Spa Hotel in Kuala Lumpur
#8 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
49 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large room for famiily of 5”
nasihatanak, 14 May 2017 | Read review
“The 3 Bedroom Suite is the best value for family's of 5+”
marcusliyana, 9 May 2017 | Read review
“closet doors and bathroom cabinets SLAM. Be as far away from the next guest as possible. This is the one complaint about the hotel.”
211jimr, 7 May 2017 | Read review
“Club Floor”
MeiH, 1 May 2017 | Read review
“Below average club room. Slow free internet facility.”
920redzuanr, 25 Apr 2017 | Read review
5 of 5
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US$134* /night
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AMOMAUS$282
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*Disclaimer
Prices are for 1 room, 2 adults
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