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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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354 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Singapore, Singapore
Reviewed yesterday NEWvia mobile

Intended to have a short getaway with the wife and kids, so had to look for a place with sufficient room and space. Looked up and found the 2 bedroom suite which I thought was suitable especially since it was rated 3rd best hotel in KL. Short review - slow in service, not paying attention to details and if your...

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Helpful?
Thank Rudydzul
New Delhi, India
Reviewed yesterday NEW

We had an absolutely wonderful stay at this fabulous hotel. My parents, brother and I stayed in the 3 bedroom suite. It was everything you expect at a 5 star hotel. The suite was well equipped, and serviced. It was very spacious, and the bedrooms were well spaced out. The staff is extremely courteous and helpful. We really enjoyed our...

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1Thank 733rajnic
San Francisco, California
Reviewed 2 days ago NEW

We recently stayed here for 2 nights. We had a normal room, which was very spacious. A great size bathroom and lots of towels and robes. This property suits those who prefer more 'old world' charm and not those looking for boutique modern designs. It's in a great location, service was very attentive, especially in the Club lounge. Would go...

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Thank Travellover6128
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

Great hotel, staff can't be any better - very well trained and managed obviously. Great rooms, finishes, condition, service, food etc. conference facilities were very good. If I come back to KL I will stay again without doubt. Can at first be confusing to find your room tho. Nice live music and high tea looked very special.

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1Thank Stephen A
Bangkok
Reviewed 2 days ago NEW

The physical aspect of the hotel and the rooms are perfect. The bathroom is very nice. with excellent amenities. The design is beautiful. There are 2 pools, a big gym and a kid's Club. Location is good also. 5 minutes walking to the shopping area. If you don't have kids, i recommend the club level which is convenient as it...

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Thank Profiterole
Reviewed 5 days ago NEW

Thanks so much to Ramesh for his kind attention together with his crew to our table last night. The booking experience was very easy and Ramesh went out of his way to answer my detailed questions which was much appreciated. I have lived and worked in Peru for over 4 years on three different occasions and locations so was looking...

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1Thank John M
Reviewed 6 days ago NEW

Unexpected BUTLER SERVICE highest level of service at all levels - Never in our travels have we experienced this level of perfection Quality of food, cleanliness was amazing. Good value. hands down We will return

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Helpful?
Thank Naushad J
Reviewed 1 week ago

I stayed the last week of November 2016 for 2 nights in a 2 bedroom suite. I had a terrible experience. Things were off to a poor start when we walked into the hotel and nobody offered to take our luggage. The doorman just watched us walk by without even an acknowledgment. Fortunately we didn't have much, but this is...

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2Thank Imran I
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Imran I, Thank you for taking the time to share your feedback with us. It is with deep regret that I read about the challenges you had to face during your stay with us. I sincerely apologize for the unpleasant experience and inconveniences that you and your wife faced. I have personally reviewed this matter in depth with my...

London, United Kingdom
Reviewed 1 week ago

At first impression the lobby is somewhat minimalist and understated but the more you see of the hotel the more you experience the grandeur. We were in a junior suite which was amazing - large size and everything of high quality. The service was excellent. Breakfast was very good with a large variety of quality food. The hotel has an...

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1Thank kkarlssss
Reviewed 1 week ago via mobile

I stayed for 3 days in this hotel. Very amazing place. Room service was great. Hotel rooms were big. Buffet breakfast was amazing. A lot dishes to eat. Fresh fruit juice every day is plus. Not to far from KCC towers. I stayed with my husband and 12 year old son. We had a good time.

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Helpful?
Thank Anilasiddiqyi
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Anilasiddiqyi, Thank you for taking the time to share your positive review of our hotel. I am delighted to hear that you and your family had a wonderful stay experience with us. Thank you for your kind words about our room service, guest rooms, breakfast buffet spread at The Cobalt Room, and even about our location. The team and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $196 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#4 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
32 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“N/a - didn't stay”
 of 5 bubbles johnmE7290TS, 3 Dec 2016 | Read review
“pick a room facing poolside. their pool was absulotely great”
 of 5 bubbles , 8 Nov 2016 | Read review
“A modern classic in the heart of Kuala Lumpur”
 of 5 bubbles TheAmbitionista, 6 Nov 2016 | Read review
“You must try one suite!!!”
 of 5 bubbles 815georget, 1 Nov 2016 | Read review
“If spending more time at the hotel, always try to stay in a room category that has an access to the club lounge”
 of 5 bubbles ChandraS123, 31 Oct 2016 | Read review
5 of 5
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