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InterContinental Kuala Lumpur

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2,252 Reviews from our TripAdvisor Community

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Showing 1,839: English reviews
Sydney, Australia
Reviewed 2 weeks ago via mobile

The InterContinental in KL is a decent hotel with a great team - the front desk, concierge and porters were all friendly and helpful. I left the hotel before my planned check-out date and everything was organised seamlessly. The breakfast buffet is sufficient but not memorable. The hotel is let down on several other fronts: - The rooms feel dated...

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Helpful?
2Thank James T
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear James T, We truly appreciate your genuine feedback shared on TripAdvisor. Your constructive remarks will be taken seriously and reviewed for the purpose of enhancing guest’s satisfaction. Nevertheless, we are pleased to read that the rest of your stay was well-organised with the assistance of our friendly colleagues. If you are planning to come back to the beautiful KL...

Reviewed 2 weeks ago via mobile

Jason and Faizah have excellent PR. They really know how to make someone feel at home . Always smiling and happy :) Xx regards , love (from Kenya) The rooms are also very comfortable Easily accessible taxis Azil is very helpful in organizing tours and friendly as well. I've sadly forgotten the name of two really nice waiters All in...

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Helpful?
2Thank Michelle M
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Michelle M, It is our great pleasure to read of your positive comment shared on TripAdvisor. We are proud to read of our colleagues’ name mentioned such as Jason, Faizah and Azil who have contributed to your memorable stay. We thank you once again for choosing InterContinental Kuala Lumpur and we look forward to welcoming you soon. Warm regards,...

Barcelona, Spain
Reviewed 2 weeks ago

Impressive hotel at the business district in the centre of Kuala Lumpur. Very good quality services and good value for money relation. At its best, the excellent and well trained staff that constantly take care of the host. Particularly, much congratulations to Mr. Jason Pirabakaran, that leads a team of real professionals.

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Helpful?
1Thank j0ancarles
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear j0ancarles, Thank you for choosing InterContinental Kuala Lumpur for your recent stay. It is wonderful to know that you has an impressive stay featuring attentive services brought to you by our colleagues. Certainly your compliments will motivate Jason to keep up his good works and we look forward to the pleasure of serving you soon. Warm regards, Clive Murray...

Singapore, Singapore
Reviewed 2 weeks ago

Rooms was very spacious! Manage to get on the higher floor view was nice. Location was a 5mins walk to KLCC and some nearby shopping centre. Service was good. Breakfast buffet spread was awesome a lot variety! As an when guest relation personnel will check on us to see how we were doing. Hence, the toilet need an update, the...

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Helpful?
Thank Linda S
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Linda S, We are elated to read of your review shared on TripAdvisor. It is great to know that the overall experience was up to your expectations as an InterContinental Hotel and you particularly loved the spacious room, convenient location and the breakfast selections. Thank you for highlighting the defects of toilet taps in your room. This is totally...

Melbourne
Reviewed 2 weeks ago via mobile

Wow. This is a great place. Beautiful hotel, great location for shopping, kllc etc, downstairs lobby bar is just amazing. Staff super good, friendly and good advice. For me, one of the best ic hotels i have ever stayed in. Was there twice in a week for business. I am very very impressed and will return soon to kl, no...

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Helpful?
1Thank Skeggles
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Skeggles, It is truly an honor to be recognized as one of the best InterContinental Hotels that you have stayed. Certainly your compliments would encourage the whole team to deliver service at their best at all times. Please let our friendly team know when you will return, as we are looking forward to seeing you again. Warm regards, Clive...

Reviewed 2 weeks ago via mobile

Stayed for 10 days starting from 7 November 2016. Very friendly service at front desk, Kogi did a very good job helping and accommodating all my requests. Excellent spacious room, with comfortable bed. Food in the main restaurant was amazing, keeping the same excellent standard everyday. Jason was the best, with his smile and friendly services he provides to all...

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Helpful?
1Thank EmadGohar
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear EmadGohar, Thank you for selecting InterContinental Kuala Lumpur for your recent 10-day stay and the time you took to show your appreciation on TripAdvisor. We are pleased to read of your compliments in reference to Serena Brasserie. Jason and the whole team are extremely happy to know you had a wonderful dining experience. We are looking forward to welcoming...

Reviewed 3 weeks ago via mobile

This is a lovely hotel. My second business stay this year and all areas of hotel are first class. Great rooms (i book high floor club rooms) lovely local cuisine in the restaurant with a different but perfectly adequate choice. Location is a 5 min stroll to the towers and shopping mall with a great range of high quality and...

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Helpful?
1Thank Brian W
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Brian W, Many thanks for sharing an amazing review about your recent business trip at InterContinental Kuala Lumpur. We are delighted to learn that you particularly enjoyed the dining selections, convenient location and most importantly the warm services delivered by our colleagues. We always strive to provide high level of services to all our guests, and it is wonderful...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

I am a frequent business traveler but my stay in this hotel is quite different. I stayed on 11 November for an overnight local getaway treat for my mother. Since we are locals, we did not make big plans but to chill, relax and simply enjoy the luxury of a local hotel. To my surprise, my room was upgraded upon...

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Helpful?
1Thank Jaye_See
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear JayeSee, Thank you once again for sharing with us your positive review on TripAdvisor. We are glad that you and your family enjoyed staying at the InterContinental Kuala Lumpur. Your great feedback will be shared with the entire F&B team especially those in Tao Chinese Cuisine and Serena Brasserie in order to keep them motivated in serving every valuable...

Oslo, Norway
Reviewed 3 weeks ago via mobile

For my purposes, the location is good - do not know the city well enough to say whether it's good overall. Room furnishings are tired, they would benefit for refurbishment (to live up to IHG standard). Disappointed that was not recognised as IHG member at check in, despite contacting reservations ahead of arrival. MAIN NEGATIVE INCIDENT: Housekeeping staff visited the...

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Helpful?
Thank Mgauci
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Mgauci, Thank you for leaving your valuable feedback on TripAdvisor. First of all, kindly accept my sincere apologies for the unpleasant stay experience that you encountered. This is an unusual case, truly not accepted and is not the kind of service standard that we want to uphold or deliver to any of our guests. We will convey your feedback...

Navi Mumbai, India
Reviewed 4 weeks ago via mobile

Few hundred metres from KLCC ( Petronas Towers), located in CBD of KL, Intercontinental is the ultimate definition of luxury and exemplary service. One of the very few hotels in KL which will impress you with its extent of hospitality, will recommend Intercontinental for visitors to KL

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2Thank Santanu_1974
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Santanu_1974, Thank you for sharing your positive stay experience with us on TripAdvisor! It is a pleasure to know that you loved our hotel location and enjoyed the services by our friendly team. We look forward to serve you again in the near future. Warm regards, Clive Murray General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Serena Brasserie
Serena Brasserie
Cuisines: Asian, Malaysian, Japanese, International, European
Tatsu Japanese Cuisine
Tatsu Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
OneSixFive
OneSixFive
Cuisines: International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 

Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $124 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Reservation Options:
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#7 Business Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kuala Lumpur staff and other travellers.
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Questions? Get answers from InterContinental Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“FAcing the city (even numbers) and high floors will be nice.”
 of 5 bubbles Gielock, 1 Dec 2016 | Read review
“Ask for a room over the 23rd floor. Nice views and quiet ambiance. If possible, visit the very fine Chinese restaurant in Floor 1”
 of 5 bubbles j0ancarles, 23 Nov 2016 | Read review
“Room on 26th floor which is well refurbishment. IHG rewards club member get 5% discount on top.”
 of 5 bubbles KanJaruangkoon, 6 Nov 2016 | Read review
“The KLCC side is blocked by buildings. Intermark side is much better.”
 of 5 bubbles umaird2016, 4 Oct 2016 | Read review
“Ask for a newly renovated room if possible”
 of 5 bubbles mi7ch38, 2 Oct 2016 | Read review
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