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InterContinental Kuala Lumpur

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InterContinental Kuala Lumpur
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2,307 Reviews from our TripAdvisor Community

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Showing 1,883: English reviews
Moscow, Russia
Reviewed 2 weeks ago

Stayed here for 2 nights, and slept really well. The rooms are modern and designed well. The professional reception and the concierge do their jobs really well. 5/5! Location is also very good - right in the center, near everything that could be of interest to a tourist.

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Helpful?
Thank xAKxRUSx
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear xAKxRUSx, It is truly rewarding to receive a lovely review from our valued guest like yourself. Thank you for recognising our colleagues for their outstanding services and we look forward to the pleasure of serving you again. Warm regards, Clive Murray General Manager

Perth, Australia
Reviewed 2 weeks ago via mobile

I thoroughly enjoyed my stay at the Intercontinental KL. The location is excellent - a 5 minute walk to KLCC and one minute to the Ampang Park LRT (which is a direct link to KL Sentral and the KLIA Ekspres.) There is an abundance of restaurants around KLCC and Avenue K, as well as in the opposite direction at the...

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Helpful?
Thank MissAS80
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear MissAS80, Many thanks for detailing your stay on TripAdvisor. We are thrilled to read of your remarkable stay and thank you for highlighting various positive aspects from the strategic location, comfortable room to the exceptional services. We truly appreciate your genuine comment in reference to swimming pool facilities, which is essential for us to review for enhancement purposes. Do...

Rye, England, United Kingdom
Reviewed 2 weeks ago

Stayed here for three nights in total during our recent trip to Thailand and Malaysia. The room we had for our first two nights was spacious and clean. The room we had on our third night although spacious, was tired looking and quite shabby in places, e.g. dirty grout, bed linen in poor state of repair, build up of grime...

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Helpful?
Thank Sam C
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Sam C, Thank you for choosing InterContinental Kuala Lumpur during your recent trip to Malaysia. We truly appreciate your genuine remark in reference to the less than perfect room conditions, which we will take it seriously for improvement purposes. Nevertheless, it is great to know that the rest of your stay was enjoyable and that you especially loved our...

Nijmegen, The Netherlands
Reviewed 2 weeks ago

We returned to the Intercontinental hotel because of the excellent experiences we had at the Club Intercontinental. The hotel is conveniently located very near a LRT metro station and within a 5 minute walking distance to the twin towers and major shopping malls. Check-in was quickly done at Club level and as Ambassador member we got the room upgrade to...

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Helpful?
Thank LWM_2010_10
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear LWM_2010_10, Thank you for giving recognition to our Club InterContinental team for their helpful services. It brings us much joy knowing you had a memorable stay and the warm hospitality brings you back for another stay. We look forward to see you next time and that you would have more time indulging at our signature Tao and Tatsu restaurant....

Johannesburg, South Africa
Reviewed 2 weeks ago

Spent 2 nights at this hotel. Front desk were friendly enough as were the porters. On our return from dinner could not access room as door was jammed. The duty manager was very apologetic and gave us another room while they tried to open the door. Unfortunately the 2nd room had a closed up musky smell so I asked for...

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Helpful?
Thank Safiya M
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Safiya M, We are elated to read of your review shared on TripAdvisor. It is great to know that the overall experience was up to your expectations as an InterContinental Hotel and you particularly loved the bed, convenient location and the friendly services by our colleagues. Thank you for your kind understanding on the lapse of services that you...

Singapore
Reviewed 3 weeks ago

I was recently at the Hotel Intercontinental to attend a conference as an exhibitor. From the moment of our arrival, we had nothing but friendly, sincere and warm service. Room service was quick and the food was served warm. Perfect for a tired guest not wanting to go out. Our other main meal was in the lounge of the lobby...

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Helpful?
2Thank shoequeen71
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear shoequeen71, Thank you for leaving an amazing review on TripAdvisor. We truly appreciate you took the effort to detail your overall experience and that our room service, dining outlets, amenities and most importantly the courteous services were up to expectations. Your genuine comment on the conference facilities has been shared with the team for improvement purpose. We value your...

Amman, Jordan
Reviewed 3 weeks ago via mobile

First time in KL and we had a great accommodation to make our stay comfortably enjoyable. Our late check in was somewhat delayed because of the issue of our extra bed but otherwise everything else was smooth. All staff members had a great command of the English language and were super helpful. The location of the hotel is superb. A...

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Helpful?
Thank HAN3_12
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear HAN3_12, , Thank you for choosing InterContinental Kuala Lumpur during your first visit to the city. We are happy that you had an overall satisfactory experience and we truly appreciate your effort in recommending us. We hope to have an opportunity to welcome your return for another pampering trip soon. Warm regards, Clive Murray General Manager

Leicester, United Kingdom
Reviewed 3 weeks ago via mobile

Truly***** service. A very warm welcome from start to finish from the staff. Amenities of great standard. Location walking distance from the petronas tower and klcc mall. Breakfast was delicious and the spread was of plenty varieties. Hopefully will return again to KL and stay once more at the hotel.

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Helpful?
Thank Humzah9471
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Humzah9471, Thank you for staying at InterContinental Kuala Lumpur and leaving a wonderful feedback on TripAdvisor. We are extremely happy to learn about your top-notch experiences from the welcoming and personable colleagues, convenient location to the delicious breakfast. The whole team would be thrilled to read of your recommendation and we can't wait to be of your service again...

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

Stayed in two rooms with my family, two adults and for children. We had two rooms. I requested adjoining rooms but they said they did not have any. The rooms were nice. Not the most up to date but nice. The bathrooms were mostly clean. A little hair but not bad. We saw the pool but did not use as...

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Helpful?
Thank cristen12
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear cristen12, Many thanks for sharing a genuine feedback and highlighting areas for improvement on TripAdvisor, rest assured we will review your comments for improvement purposes. If there is anything we can do to make your next stay more comfortable, feel free to let our team know. Take care. Warm regards, Clive Murray General Manager

Reviewed 3 weeks ago

The hotel is great at service recovery. Not gonna explain what happen. Got a room at the 24th floor, amazing views though you can't get a view of the twin towers. The bellman/woman and concierge guys were amazing, always smiling and friendly. There was this skinny guy in a traditional costume who helped to store my luggage - great service...

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Helpful?
Thank Riotien
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Riotien, Thank you for choosing InterContinental Kuala Lumpur and sharing a 5-star review on TripAdvisor. We are glad to read that you had a pleasant and comfortable stay and we would like to thank you for your kind understanding on the lapse of service performed by our team. It is also wonderful to know that our colleagues impressed you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Serena Brasserie
Serena Brasserie
Cuisines: Asian, Malaysian, Japanese, International
Tatsu Japanese Cuisine
Tatsu Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
OneSixFive
OneSixFive
Cuisines: International
Things to do
  • Tennis Court
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Babysitting
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 

Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $127 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Reservation Options:
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#7 Spa Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kuala Lumpur staff and other travellers.
18 questions
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Questions? Get answers from InterContinental Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Floor :)”
 of 5 bubbles TunkuHalim, 18 Jan 2017 | Read review
“Grand premier room which is newly renovated”
 of 5 bubbles lucy123115, 8 Jan 2017 | Read review
“City view rooms are noisy as they overlook the busy main road which runs past the hotel.”
 of 5 bubbles SamC523, 4 Jan 2017 | Read review
“Get the newly refurbished rooms (higher levels)”
 of 5 bubbles Theng01, 12 Dec 2016 | Read review
“FAcing the city (even numbers) and high floors will be nice.”
 of 5 bubbles Gielock, 1 Dec 2016 | Read review
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