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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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2,992 Reviews from our TripAdvisor Community

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Showing 2,533: English reviews
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Reviewed yesterday NEWvia mobile

This hotel has always been my go to place in KL. Great personalised service and friendly staff is always at hand to make the stay memorable. Club lounge service is great, with a good selection of cocktails. One staff - Bard, will always go the distance to ensure comfort and service. Indeed an asset to the company. Kudos to all...

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Helpful?
Thank Ping Shang C
Colombo, Sri Lanka
Reviewed yesterday NEW

One of the best hotels in KL with reasonable price and great amenities. Kinda old fashion hotel, but with great big rooms, comfy beds, big bathrooms with separate bath tubs & shower area. You get the homely & comfortable feeling that you’d dream of staying there forever! Stayed at 31st floor which gave a nice view of KL tower! Hotel...

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Thank NirashaB
Ipoh, Malaysia
Reviewed 2 days ago NEWvia mobile

I went down for training the check in was late though and I requested twin bed but reservation informed they don't have n gave us king size bed and a single roll in bed, called two times for the bed came with a children bed have to change and call again. One of the lunch was bad no varieties and...

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1Thank jlai27
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We really appreciate your feedback and we regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. We will certainly improve the quality & efficiency of our service toward our valuable guests such as yourself as we continuously strive to bring a better value of our service delivery. Yours sincerely, Derrick Felix...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 2 days ago NEWvia mobile

The hotel is stunningly well appointed with a grand lobby and mezzanine floor your first look upon arrival. The staff is very experienced and friendly with good English and the food and beverage service excellent. We were in a suite and enjoyed a luxurious stay. Good central location with good shopping nearby. Scary traffic!

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1Thank A TripAdvisor Member
San Francisco, California, United States
Reviewed 2 days ago NEW

I stayed at this hotel recently and found it to be a perfect combination of price and convenience. The hotel is located near the public transit system, so you can easily get around town quickly. My and my friends generally used Uber as it was readily available. The hotel is old so do not expect modern decor or fancy amenities....

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3Thank SherjanHusainie
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Your feedback regarding your suite is important for us, and allows us to take the necessary actions to ensure similar situations can be avoided in your future visit as we continuously strive to bring a better value of our service delivery. Yours sincerely, Derrick Felix Executive Assistant Manager

Bangkok, Thailand
Reviewed 3 days ago NEWvia mobile

Spacious room. Comfy bed. Hugh hotel. Large bathroom with separate shower and.bathtub. also a walk in clothset. Opposite has quill mall. Not far from main shopping area. Very Good price room size and Sheraton brand

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1Thank S C
Kuala Lumpur, Malaysia
Reviewed 3 days ago NEWvia mobile

Dear Sheraton, It was a great pleasure to be one of your guest. This is a wonderful hotel with excellent service, a fabulous executive club lounge and stunning views of the Kuala Lumpur. The guest room was perfect and the bathroom was amazing. Everything was perfect and we can't wait to go back in the future. Thank you. ☺️

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1Thank EmilyaHasnol
Makati, Philippines
Reviewed 3 days ago NEWvia mobile

Here are again my standard list of pros and cons. PROS: - Fast Internet - Wide selection of breakfast buffet - Wonderful pool, even better SPA and Gym. With Jacuzzi and Cold baths. - Very accessible to train stations going to shopping districts. - Very friendly staff - Generous bottled water and beverages provision CONS: - No HD Channels available,...

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1Thank Vincent C
Liverpool, United Kingdom
Reviewed 4 days ago NEW

Excellent service, excellent facilities. This hotel is on the main road in KL. Right at the foot of a monorail station and within walking distance of many attractions. Rooms very spacious and pool gym and restaurant facilities fantastic. Will return.

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1Thank teddywah
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for your kind words of appreciation for our associates and service delivery. We look forward to the pleasure of welcoming you back again with us for another memorable and relaxing experience! Yours sincerely, Derrick Felix Executive Assistant Manager

uk
Reviewed 6 days ago NEWvia mobile

We had a stopover for 3 nights in Kuala Lumpur and stayed at Sheraton Imperial Kuala Lumpur. Best choice in our opinion as the great breakfast choices, club benefits are certainly worth the upgraded as you get afternoon tea, cocktails which served super tasty finger foods. We had a wonderful view of both Petronaus Tower and KL Tower from the...

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Thank JJPUK

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $98 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
38 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a upper floor room with city view”
NirashaB, 24 Apr 2017 | Read review
“Choose the rooms facing the city”
SherjanHusainie, 23 Apr 2017 | Read review
“Club room is the best”
Pommiesue, 16 Apr 2017 | Read review
“Join Starwood SPG, you get WiFi and upgrades”
divgrlfrmcuba, 13 Apr 2017 | Read review
“High Floor, We Recommend the CLUB”
MartaMarcos, 12 Apr 2017 | Read review
5 of 5