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The Westin Kuala Lumpur

2,701 reviews
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Traveller (1455)
Room & Suite (897)
Dining (210)
Overview
  • Excellent53%
  • Very good32%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(145 reviews)
“prego”(101 reviews)
“bukit bintang”(230 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (2,701)Write a Review
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1,238
775
252
95
70
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All reviewsheavenly bedpregobukit bintangkids clubbedroom residencepavilion mallexecutive clubliving roomspg memberexecutive floorstarhill galleryservice staffpetronas towersshopping districtgolden trianglechinese restaurantfood court
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1 - 5 of 2,430 reviews
Reviewed today via mobile

The front desk gabe me free upgrade from deluxe to suite. The room was much much better than I expected. The hotel seems little bit old but they are maintaining the hotel very well. Located right beside Pavilion and so this hotel is the perfect...More

Thank Jiwoneee_
Reviewed yesterday via mobile

Just returned from a 2 nights stay at the Westin KL. The location is right across the Pavillion shopping mall and Malaysia Food Street is just 200m away at the basement of Lot 10. I was upgraded to the Westin Residence which comes with a...More

Thank PuayHeng
Reviewed 6 days ago via mobile

I would like to give 1.5 star if I can. As a SPG corporate prefered member, so disappeared and disatisfied experience I had for 5 star rating hotel. I recommend to stay other 5 start hotels if you are not binded with SPG. On booking...More

Thank okiraku_diver
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 5 days ago

Greetings okiraku_diver Please accept our sincere apologies for the less than satisfactory stay and service shortfall - we view all of your comments very seriously and have shared them with the team for improvement. We understand your perception of the hotel has been tarnished but...More

Reviewed 1 week ago via mobile

Hotel is good, i think it is quite old but still in good condition, well maintained and modern. Room is big and clean, we got room facing to Pavilion Mall. Hotel Location also good, in the middle of the KL, next to Pavilion Mall. Staff’s...More

Thank yuzajouxa
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 5 days ago

Greetings yuzajouxa Thank you for staying with us - happy to hear you had a great stay Please come back again whenever you return to Kuala Lumpur be well Ko van den Hil General Manager

Reviewed 1 week ago via mobile

I spent one night in this hotel the other day and was very impressed with the facilities and particularly with the location. Everything was reachable by walking, including the Pertronas Towers and Jalan Alur. The breakfast was among the best selection and quality I’ve had...More

Thank David W
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 5 days ago

Greetings David W Thank you for your support and the wonderful feedback - I have very happy to share them with my team. Look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko van den Hil General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$124 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$124 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1455)
Room & Suite (897)
Dining (210)
Pool & Beach (73)
Amenities (59)
Business Centre & Event Rooms (37)
Family and Play Areas (10)
Questions & Answers
Ask a question
Muzammil Ahamed S
5 January 2018|
AnswerShow all 3 answers
Response from kyh86 | Reviewed this property |
No free pick up and send service but they offer a hotel chauffeured service for a price that is much more expensive than normal cab fare. In Msia there is also Uber or better , GRAB , car service that is very reliable... More
1
Vote
Tomy T
6 October 2017|
AnswerShow all 2 answers
Response from tunkuharun | Reviewed this property |
Hi Tomy, they used a small playground for kids by the pool. Not sure whether it is still there. I would suggest you to contact Westin KL for full details. Thank you.
1
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Room Tips
"If you're travelling with family, I wouldn't suggest this hotel"
Read review
"Go for deluxe room with better view on the Bukit Bintang side"
Read review
"Higher floor and facing the city to have a good view."
Read review
"Comfortable"
Read review
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