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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,331 Reviews from our TripAdvisor Community

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Showing 2,089: English reviews
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Dallas, Texas
Reviewed 3 days ago NEW

Due to a flight delay and the 45 minute drive in from the airport I arrived in the wee small hours of the morning. The staff met me at the door, had me checked in, upgraded my room so I would be on a higher floor, and added a complimentary breakfast to my reservation as I was to have an...

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Thank Tigpan
Reviewed 3 days ago NEW

I checked in with my family into the 1 bedroom residence. We were surprised at the size of it. Plenty of space for my kids aged 7 & 3 to run around. The kitchen is very well equipped with a fridge, microwave oven etc etc. The staff and their service are second to none! A very special thanks to Mr...

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Thank Ewe Tien T
Reviewed 3 days ago NEWvia mobile

Simply awesome weekend getaway at Westin Kuala Lumpur in the one bedroom executive residence with executive lounge benefits! Service - impeccable Accommodation - superb Location - perfect Keep up the good work!!! Cheers, Eddy Halfian A H

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Thank Eddy Halfian A
Reviewed 4 days ago NEW

We were serviced very well when staying at Westin KL. Especially with the assistance of Mr. Ruben Jagadish. He assisted us with every minor details within his ability. Without him i think our stay will not be as pleasant.

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Thank Darren L
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Darren L Thank you very much for staying with us and the wonderful feedbacks. Ruben is indeed a SUPER STAR - we have received many positive remarks about him. I am so delighted to share your compliments with him. Look forward to your return soon. be well Ko V

London, United Kingdom
Reviewed 4 days ago NEW

When I arrived at the hotel I was escorted to the third floor and offered a cool glass of wine during my check in. If you stay on floors 31 to 35 you get access to the club floor. Staff in the hotel are friendly and efficient and are generally please to meet any request. For example, I had a...

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Thank 106stephen
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings 106stephen Thank you very much for the fantastic feedbacks - very happy to hear you had a great arrival experience and that our team provided personal and instinctive experiences. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko V

Sydney, Australia
Reviewed 4 days ago NEW

I'm still staying in the hotel but can't help to rate this hotel asap. Here for 4 nights here are the problems (so far) to share with you.. 1) no show on the airport transfer, make a few calls to the hotel and they managed the last minutes arrangement. Waited for 45 minutes at the terminal and finally met the...

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9Thank Echoi2000
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Echoi2000 Once again, please accept my sincere apologies for the challenges experienced. To reiterate, your email was sent to a generic email address customer service and it never reached my inbox. Nevertheless, glad to know all issues have been resolved. My team and I look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko...

Reviewed 5 days ago NEW

I stayed at the Westin for 2 weeks on business, in a standard room. The room was a decent size with a view over the Pavillion Shopping Centre and the city. The hotel staff were friendly and always polite, except for those working at breakfast as they always seemed unhappy - which was probably due to the Manager shouting orders...

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Helpful?
Thank Rachel A
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Rachel A Thank you very much for staying with us and the great feedbacks - very happy to hear you had a wonderful stay but most importantly our team provided personal and instinctive experiences. We will address the issue in the Coffee House with the Manager. It is very embarrassing that you had to witness it. Once again, truly...

Reviewed 1 week ago via mobile

Hotel conveniently located opposite the most popular shopping center The Pavilion. Hotel extremely hard working staff was cleaning the room next door at almost 11pm. I do appreciate the lavender oil to help me sleep better. Friendly staff who was not aware the Chinese restaurant Five Senses was closed for an Abbott private function. If you are a bread lover,...

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Thank Joy A
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Joy A Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay and liked the lavender oil, which is our turndown amenity. Sorry about the staff who was not aware about the closure of Five Sen5es to accommodate a Private event. We will ensure the department heads...

Jakarta, Indonesia
Reviewed 1 week ago

Arrived on a Friday afternoon for a long weekend in KL. I had selected this hotel because of its location and familiarity with the brand. The first impression was terrible; long queue to check in at 2pm. Only 2 counters operating out of a total of 4 available (including the SPG counter). To make things worse, I had booked a...

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Helpful?
Thank Javier S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Javier S First and foremost, please accept our sincere apologies for the less than satisfactory arrival experience. We will address all issues raised with the team and improve where we can. On a lighter note, delighted to hear the Concierge team managed to recover the situation. Also you liked our breakfast adventure, which is our signature breakfast incorporating Superfoods....

Reviewed 1 week ago

I had a great experience in Westin, KL. From the warm greetings I received the moment I stepped into the lobby, the ease and efficient check in (they even offered a glass of water while queuing for my turn) to the room - wow! it was impressive! I was upgraded to the Executive one-bedroom residence. Prior to the trip, I...

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Helpful?
Thank Aden L
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Aden L Thank you very much for staying with us and the fantastic review - very happy to hear you had an enjoyable stay and appreciate the little gesture of upgrade. The glass of water offered to you is called Elixir, our welcome drink, fresh fruit infused in water without any sugar added. All of us here look forward...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $147 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
15 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the 1 bedroom residence if you have a small family”
, 27 Apr 2017 | Read review
“Top floors have great views of the city”
106stephen, 26 Apr 2017 | Read review
“think twice if you choose this hotel”
Echoi2000, 26 Apr 2017 | Read review
“We love the Suite, great view, great room”
834stephanm, 11 Apr 2017 | Read review
“Join the SPG member to have a SPG preferred floor.”
  • Deluxe Room
  • Bathroom
  • Deluxe Room
LiawS, 2 Apr 2017 | Read review
5 of 5