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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,296 Reviews from our TripAdvisor Community

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Showing 2,060: English reviews
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Dubai, United Arab Emirates
Reviewed yesterday NEWvia mobile

We stayed at the hotel for 3 nights. The hotel is well located, walking distance to major tourist spots. The staff is very accommodating and helpful. We had a very nice room, spacious with high ceiling. We have been bitten by mosquitoes, which is anormal for a five stars hotel. The room was not clean nor being cleaned properly. Prego...

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Helpful?
Thank Omar B
Hong Kong
Reviewed yesterday NEW

the key reason for picking this hotel is about the location, as it's just right opposite to the pavilion KL, and other shopping places and tourist spots are all within walking distance. this westin does not have the luxury or contemporary touch as others. basic standards are in just do not expect too much. in-room decor is a bit torn,...

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Helpful?
Thank dhui
Banksia Beach, Australia
Reviewed 3 days ago NEWvia mobile

What a delightful experience, great staff, accommodation, and service. Of particular mention is the executive club where we had great meals and coffee and snacks through the day. The club manager was excellent and resolved issues in a timely manner. Thanks for a great stay and will be back. Alan and Connie Fanton

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Helpful?
Thank Alan F
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Alan F My team and I thank you for the great feedbacks - extremely delighted to hear you had a great stay. Yes, look forward to your return soon. be well Ko V

Sydney, Australia
Reviewed 3 days ago NEW

Accommodation and service were great as you would expect. The location is very central although walking Bukit Bintang is a bit manic at the moment due to upgrade works. The two negatives were the uninspiring food at the seafood buffet (too long in the bain marie) and no bar open at 3pm on Sunday afternoon. We had time to kill...

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Helpful?
Thank Mary V
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mary V Thank you for staying with us and your time in reviewing our hotel. Your comment about the food has been shared with the Culinary department - we are sorry for not meeting your expectations. As for the opening of bar in the afternoon, kindly be informed that our liquor license is from 6 pm until 12 am...

Denver, Colorado
Reviewed 4 days ago NEW

After the company event finished, I continue with family vacation.We had our dinner at 5 Sen5es (Chinese Cuisine) with my family members. The food served in the 5 Sen5es was superb! The food is delicious and the staff very helpful as well. Would like to say thankyou for The restaurant staff, Edo was especially attentive and very helpful. Highly recomendeed!

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Helpful?
Thank kandioaldrin
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kandioaldrin Thank you very much for the great review - I am very happy to share them with the team. Also, you have given me great joy to share your compliment with Edo Look forward to your return soon be well Ko V

Penang, Malaysia
Reviewed 5 days ago NEWvia mobile

Our stay at Westin didn't start off too well. We definitely didn't feel welcomed. I've noted in our booking for an early check in at 1pm and received an acknowledgement email. When we arrived at 230-245pm the staff told me no such information was given. He told us to wait 15 minutes for the room to be ready. 30 minutes...

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Helpful?
Thank weennee
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings weennee First and foremost, please accept our sincere apologies for the unpleasant arrival experience but glad to know the team managed to recover the situation and it turned out to be not bad. Happy to hear all of you had a great time and look forward to welcoming you back again. be well Ko V

Reviewed 5 days ago NEWvia mobile

I stayed in The Westin Kuala Lumpur for one night in March as I was speaking at a conference at their venue. The room I got on the 28th floor was very comfortable and nicely stocked with amenities: toothbrushes, shaver, comb, etc. I got two single beds which were a good balance between firm and soft, but the abundance of...

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Helpful?
Thank AdamReutensTan
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AdamReutensTan Thank you very much for staying with us and your time in reviewing our hotel - extremely happy to hear you had a great stay but most importantly our services and facilities lived up to your expectations. My team and I look forward to your return should travel plans bring you back to Kuala Lumpur either for work...

Australia
Reviewed 6 days ago NEWvia mobile

What a fantastic hotel! We checked into The Westin after checking out of a terrible hotel earlier in the day. The Westin was exactly what we needed. Amazing service from the staff who happily greet you every time you cross their paths. We were staying in the Executive Suites. We had our own personal area on level 3 where we...

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Helpful?
Thank asu1983
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings asu1983 My team and I thank you for staying with us and your time in reviewing our hotel - very happy to hear you had a wonderful stay but most importantly we have a great team to look after your well-being. Please come back again whenever you return to Kuala Lumpur be well Ko V

Bangkok, Thailand
Reviewed 6 days ago NEWvia mobile

Westin KL PRO - best location, right in shopping center. Just a walking distance to nice street food area and also one of the best "The Steakhouse" (ribeye was so nice). Room servicing was nice, they tidied my room by also folding used cloths of mine. The limousine driver "Mr. Roland" was polite, friendly, and his driving style was smooth....

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Helpful?
Thank Anak S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Anak S We are very sorry for the challenges experienced during your stay. We did encounter problems with the card reader and since then have already been rectified by the lift support company. Your experience in The Living Room has been shared with the team and corrective actions will be taken. Please accept our sincere apologies. On a lighter...

Kuala Lumpur, Malaysia
Reviewed 1 week ago NEWvia mobile

Love this hotel and its area!! Literally a minute walk across the road, to Pavilion shopping mall.. which is pretty convenient for parents with kids.. so when ur tiered of shopping nd ur feets are killing u, u can always go back to ur room nd continue ur shopping after.. The only problem was for people who loves their spa...

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Helpful?
Thank ashazzy08
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ashazzy08 Thank you very much for staying with us and the great review - very happy to know you had a wonderful stay. All of us here look forward to welcoming you back. Be well Ko V

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $144 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
14 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid facing construction site”
  • tap with hot cold sticker
  • basic setup
  • ok shower
  • easy to grab tooth-brushing glasses
  • noisy, there is noise even at 12am!
 of 5 bubbles dhui, 28 Mar 2017 | Read review
“great location and comfortable stay”
 of 5 bubbles Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 4 Mar 2017 | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 25 Feb 2017 | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 25 Feb 2017 | Read review
5 of 5