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The Westin Kuala Lumpur

Westin.comUS$108*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$217*
US$108*
US$217*
US$108*
US$217*
US$108*
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The Westin Kuala Lumpur
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2,331 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 2,089: English reviews
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

We chose to stay at Westin KL due to its strategic location – there are a few shopping malls within its vicinity. The last time we stayed at the Westin was back in 2013. A few days before check in, I received an email from the manager of the Westin Experience Specialist team asking the arrival time, purpose of stay...

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Helpful?
Thank AK2726
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AK2726 Firstly, we thank you for your continuous support - glad your request for an early check in was fulfilled. However, regret to note of the blunder made by the staff. Please accept our apologies. We appreciate all of your other observations and will address them with the respective departments. We look forward to welcoming you back whenever you...

Reviewed 2 weeks ago via mobile

Overall experience was poor from checking in to checking out! As an SPG member i was surprised by the reception staff speed and accuracy. Both the check in and check out failed to get back to me as promised, for a 5* hotel i had higher expectations. The room was moderate but there are better options in KL which I...

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Helpful?
16Thank Spencer C
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Spencer C First and foremost, please accept our sincere apologies for the less than satisfactory experience. All of the challenges faced have been shared with the team and we will address them to avoid recurrence. We understand your impression has been tarnished but we sincerely hoped you would give us an opportunity to make amends and welcome you back...

Cape Town Central, South Africa
Reviewed 2 weeks ago via mobile

So this hotel was our final stop before we headed home. We chose it for the excellent shopping location but boy was it the whole package. The room was super comfortable and so stylish, the room service and daily breakfast was beyond amazing and the hotel staff were so courteous and professional. I would definately recommend this hotel to anyone...

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Helpful?
Thank Nurahn E
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Nurahn E My team and I thank you for staying with us and the wonderful review - very happy to know you had a great stay but most importantly our team provided personal and instinctive experiences. Thank you for being our 'ambassador'. Look forward to welcoming you back soon be well Ko V

Baldivis, Australia
Reviewed 2 weeks ago

This was our first visit to KL and our first stay in a '5 star' hotel. The room seemed tidy enough but upon further inspection, the wallpaper in the room on the opposite side of the shower had started to come away from the wall, clearly from water that had (was) leaking from the shower. the security latch on the...

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Helpful?
18Thank Waitoa485
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Waitoa485 We thank you for staying with us and truly appreciate your observations. I am embarrassed after reading your comments about the room condition. It should have been blocked for maintenance instead of releasing it for sale. I will address this matter with the team. Please accept our sincere apologies. On a lighter note, delighted to know our team...

Copenhagen, Denmark
Reviewed 2 weeks ago via mobile

Perfect location just across the street from pavillion mall. Breakfast was excellent, everything was cooked to perfection, which I find rare to find. Rooms was very nice, the bed was not as great as the westin heavenly bed usually is, hence the 4 Stars. No Papers or Magazines, but online access to every Magazine and papers imaginable via a free...

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Helpful?
Thank Martin T
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Martin T Thank you for staying with us and the great review - delighted to hear you found the hotel strategically located, liked the breakfast and will continue to support us. See you again soon be well Ko V

Frankfurt, Germany
Reviewed 2 weeks ago

We stayed there already second time with our kids, the kids club staff is great there are two ladys, Farrah and Shima, they are great with kids, our kids where very happy there and had a lot of fun even after spend so much time there our kids where not tired to go to the kids club, also they can...

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Helpful?
Thank Stephan M
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Stephan M Thank you very much for your time in reviewing our hotel - delighted to hear all of you had a wonderful stay but most importantly our team took care of your well being with special mention to Farrah and Shima. Please come back again whenever you return to Kuala Lumpur be well Ko V

Singapore
Reviewed 3 weeks ago via mobile

We are returning guests as we have stayed here 2 months ago in Westin Suite. This time round, we were here for 3 nights with our family. We have booked 4 rooms in total. We have put up our request upon booking the hotel. None of our request is fulfilled upon check-in. If Westin is not able to fulfill the...

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Helpful?
18Thank kappating
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings kappating It was with deep regret that we learnt of the unpleasant incident that you and your family have experienced during your recent visit to our hotel. On your queries, we would like to highlight as follows: 1. a total of 4 rooms were booked i.e. 3 kings and 1 x twin. Upon check in, there was a request...

Reviewed 3 weeks ago via mobile

This Westin KL is one of the better choices in the 5 star category in Kuala Lumpur. It lives up to the expectation of the Westin brand. Rooms are great, clean and everything works as it should. Staff are very friendly and always around to assist. It's a very good hotel for the business traveller. The Westin can be an...

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Helpful?
Thank sceyng
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings sceyng Thank you very much for staying with us and categorizing us as one of the better 5 star hotels - delighted to hear our services and facilities lived up to your expectations. Please come back again whenever you return to Kuala Lumpur be well Ko V

Hong Kong, China
Reviewed 3 weeks ago

I was here for work and my partner joined me and we wanted to make it a relaxing getaway (however, it was far from it with thanks to the hotel). This was by far the worst SPG/Westin experience. It is very unfortunate. Here is the short wrap up: - Good location, next to Pavilion Mall and KL City. You can...

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Helpful?
15Thank fxm8
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings fxm8 First and foremost, please accept our sincere apologies for the challenges experienced. Honestly, this is totally unacceptable. I have no excuses or reasons for what has happened but will address each and every issue with the respective departments. I understand your impression about the hotel has been tarnished but I hoped you would give us an opportunity to...

Hyderabad, India
Reviewed 3 weeks ago

amazing location amazing staff fantastic rooms could not ask anything more. the pricing service ambiance location all ***** super breakfast lunch dinner one of the highest rated hotels in KL because of many things

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Helpful?
Thank mscsrikanth
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mscsrikanth Thank you very much for the fantastic feedbacks - extremely delighted to hear you had a wonderful stay but most importantly our services and facilities lived up to your expectations. Look forward to welcoming you back soon be well Ko V

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $147 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
15 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the 1 bedroom residence if you have a small family”
, 27 Apr 2017 | Read review
“Top floors have great views of the city”
106stephen, 26 Apr 2017 | Read review
“think twice if you choose this hotel”
Echoi2000, 26 Apr 2017 | Read review
“We love the Suite, great view, great room”
834stephanm, 11 Apr 2017 | Read review
“Join the SPG member to have a SPG preferred floor.”
  • Deluxe Room
  • Bathroom
  • Deluxe Room
LiawS, 2 Apr 2017 | Read review
5 of 5
Westin.com
US$108* /night
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TripAdvisorUS$108
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*Disclaimer
Prices are for 1 room, 2 adults
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