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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,293 Reviews from our TripAdvisor Community

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Showing 2,057: English reviews
Jakarta
Reviewed 14 November 2013

The Westin Kuala Lumpur is located very conveniently near Bukit Bintang, just opposite Pavilion shopping center. It is close to the central business district of Kuala Lumpur, as well as shopping areas. Food are aplenty in the nearby shopping malls and areas. Access to KLIA airport is also good through the SMART highway that has an entrance nearby.

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Helpful?
1Thank rangga_m
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings rangga_m We thank you for staying with us and appreciate you taking the time to review our hotel - very happy to hear you had a great stay. See you again soon. Take care and be well Hratch Khatchanian General Manager

USA
Reviewed 12 November 2013

Hard to believe after staying at many Westins inside the confines of the USA with prices upward of $250 per night, and this one at around $125 per night. They simply do not compare. This is world class and managed perfectly. The hotel is in pristine condition and all of the amenities are top notch. Breakfast for platinum members is...

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1Thank Larry8241
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Larry8241 We thank you for staying with us and taking the time to review our hotel. We sincerely appreciate the fantastic feedbacks - you have given me great joy to share them with the team. Look forward to welcoming you back soon. Take care and be well Hratch Khatchanian General Manager

Kapurthala, India
Reviewed 12 November 2013

Having the privilege of doing something that keeps my scenery changing often, at times there are moments when staying at hotels can be a monotonous experience. Not with the Westin Kuala Lumpur. I stayed there for a week and it was amongst the finest stays I have ever had. The hospitality was beyond words. The front desk was always there...

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Thank Gaganjeet B
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Gaganjeet B Thank you for the great feedbacks. We are so happy to have you as our guest and can't want to welcome you back again. Take care and be well Hratch Khatchanian General Manager

Hamburg
Reviewed 11 November 2013

I stayed in this hotel for 3 nights. The Westin style and decor is very nice. Very modern but not to fancy. The apartment I booked was very spacious with a great view over the city, especially by night. The apartment even got a small kitchen area which was surprisingly well equipped. The breakfast at the Westin is great. Good...

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Thank afro88
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings afro88 We thank you for staying with us during your recent trip to Kuala Lumpur. Good to know our services and facilities live up to your expectations. Please come back again whenever you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Singapore, Singapore
Reviewed 11 November 2013

As an SPG platinum, I was upgraded to a Suite. I must admit that the track record on the upgrade front has been 100%. I do not know what a superior room looks like. The suite are very spacious and overlook the Marriott, Bukit Bintang and the Pavillion and the Berjaya Times Square. So many windows give you a good...

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Thank JohnSINSG
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JohnSINSG We thank you for your support, loyalty and trust - so good to know you feel special and belong. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager

Melbourne, Australia
Reviewed 11 November 2013

The Westin is directly opposite The Pavilion shopping centre so think how convenient that is! It's very well located so you can walk to nearby places such as the towers. The hotel staff are friendly and speak good English which made check in and a room upgrade smooth. The buffet breakfast is yum and has so much variety it even...

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Thank Brokov_Family
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Brokov_Family Thank you for the great feedbacks - very happy to hear you had a fantastic stay. Please come back again whenever you return to Kuala Lumpur. We look forward to having you in the hotel again. Take care and be well Hratch Khatchanian General Manager

Emerald, Australia
Reviewed 11 November 2013

Just had a stop over in KL at the Westin hotel. Highly recommend this hotel fantastic location, very friendly staff . If I was returning to Kuala Lumpur I would be staying at this hotel again. The gym was very well appointed with good machines and equipment . The breakfast staff are very helpful and the whole breakfast experience is...

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Thank debbie_041961
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings debbie_041961 Thank you for staying with us and extremely delighted to know you had a great experience. However, please accept our apologies for the for the WiFi related matter - we will have our IT Support check on this. Please come back to stay with us again whenever you return to Kuala Lumpur. Take care and be well Hratch...

Washington DC, District of Columbia
Reviewed 10 November 2013

This is the worst Westin hotel that I have ever stayed in. I booked a premium room with a king bed. When I arrived around 2:00 pm, it wasn't ready. The desk clerk had a bad attitude and told me that I could wait for housekeeping to make up the room or take a room with 2 queen beds. I...

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3Thank Harry J
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Harry J We thank you for staying with us and taking the time to share your stay experience. It is with deep regret that we learnt of the unpleasant incident that you have experienced during your recent visit to our hotel. Having read your feedbacks there was indeed no excuse for the inefficiency but to extend our most profound...

Kuala Lumpur, Malaysia
Reviewed 10 November 2013

Spacious executive room with a nice and comfortable lounge while enjoy the pavilion view. The food is so good and friendly staff at the lounge makes your want to stay longer. Bathroom have a big tub and my kids enjoy it so much. My kids describe westin as a rich n beautiful place to stay. They love the lounge and...

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Thank Roshariza S
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Roshariza We thank you for staying with us and appreciate you taking the time to review our hotel. It's always good to know that our guests enjoyed themselves during their stay. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager

Dublin
Reviewed 6 November 2013

There is much to like about the Westin KL. Its rooms are certainly Westin-like complete with the heavenly bed and good bathrooms; it has some nice health facilities; its location is great in terms of availability of shopping and restaurants; and it has the best breakfast buffet that I think I have ever had in a hotel with a massive...

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Thank 12Knocksinna
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings 12Knocksinna We thank you for staying with us and good to hear you had an enjoyable stay. In spite of our constant effort to maintain the building, the hotel is indeed getting old. Obviously we do have plans to renovate but unfortunately we are unable to communicate an exact date at this point in time. Meanwhile, we appreciate your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $144 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
14 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location and comfortable stay”
 of 5 bubbles Win8028, 12 Mar 2017 | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 4 Mar 2017 | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 25 Feb 2017 | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 25 Feb 2017 | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 20 Feb 2017 | Read review
5 of 5