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Swiss-Garden Hotel

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Swiss-Garden Hotel
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1,184 Reviews from our TripAdvisor Community

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Showing 865: English reviews
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Ipoh, Malaysia
Reviewed 1 week ago via mobile

One would look at hotel star ratings for the comfort of their stay but my title tells you more in regards to pure human hospitality. One person in paricular that got my attention was from the front desk Ms Praba. Her handling of my reservation and her approach with her wonderful smile is enough to put anyone feel at home....

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Helpful?
Thank Louisthemaestro
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Louisthemaestro, Greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff...

Suffolk, United Kingdom
Reviewed 2 weeks ago

The location in Bukit Bintang is very convenient for shops etc. A good hotel with friendly staff. We booked a double deluxe room and there was an initial problem. The management took thd issue raised very seriously solving the issue we had very promptly which impressed me greatly. Breakfast choice very good. I understand the hotel is to be refurbished....

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Helpful?
Thank Barry W
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Barry W, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

Gold Coast
Reviewed 3 weeks ago

It's a pity that we were only here for one night. We arrived well before our scheduled check-in time but that didn't turn out to be a problem. Reception/Front Desk (all of whom we found to be warm, welcoming & very professional) quickly processed our paperwork, provided advice/details about the hotel & had the porters escort us to our rooms...

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Helpful?
Thank Goldcoasters_12
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Goldcoasters_12, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel &...

Reviewed 4 weeks ago

I traveled with my family Visiting of most popular location such as Petronas Twin Towers and Kuala Lumpur City Center (KLCC), Aquaria KLCC, National Mosque (Masjid Negara), Merdeka Square, Batu Caves, Genting highlands, Mid Valley Megamall, Central Market,, Berjaya Times Square Kuala Lumpur, Pavilion & .... was the main part of our travel. But the wonderful item was the "Grab"....

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Helpful?
1Thank محمّد ف
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear محمّد ف, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

London, United Kingdom
Reviewed 12 February 2017

This was our first hotel in malaysia before touring the country, the positives: the bed was comfortable, the bathroom facilities adequate, breakfast was varied and plentiful and the location worked well for us to eat out in the evenings. The negatives upon check in as a family we were allocated our two rooms neither of which had a cot for...

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Helpful?
Thank ChrisP B
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear ChrisP B, Thank you for your feedback, we greatly appreciate the time you have taken to further illustrate on your overall experience with us. We are delighted to know that your overall stay with us was an enjoyable one. Your valuable feedback with regards to your observation about baby cot has been conveyed to our respective department head in...

Penang
Reviewed 7 February 2017 via mobile

We have had issues with our room reservation upon checked in and some defaults in our two bedroom apartment. However it was duly rectified by the hotel Front Office Manager Ms. Ayu and Executive Assistant Manager Mr. Kenneth the very next morning. What was a disappointed stay has turned to be a delighted stay, thanks to the prompt action taken....

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Helpful?
Thank AmeliaO
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear AmeliaO, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel &...

Shiraz, Iran
Reviewed 6 February 2017

The location is great. It's near Bukit Bintang street. near Jalan Alor street. You can go every night to Jalan Alor and enjoy local food and fruits. Also this hotel is 5 min far from Times Square mall. It's on of the best mall of Kuala lumpur. There is a nice beautiful indoor pool and it has a good view....

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Helpful?
Thank Mohammad M
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Mohammad M, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

Hanoi, Vietnam
Reviewed 3 February 2017

As a traveller and as a human being, I have to tell all readers out there planning to book a room in this hotel to NOT DO IT! I have been travelling for more than 10 years now, and this hotel was by far the worst experience for me and my little family, from the begning till the end. We...

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Helpful?
1Thank Aminejoe
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Aminejoe, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

A TripAdvisor Member
Toronto, Canada
1 review
Reviewed 29 January 2017 via mobile

this is the most worse hotel i have ever been. when we check in the staff are ok. but service are bad. when i went to the room. all room smell bad. also looks old. everything are too old. the most important is when i ready to take shower. no Hot water. no Hot water. no Hot water. i couldn't...

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Helpful?
Thank A TripAdvisor Member
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear TripAdvisor Member, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Aizawl, Mizoram
Reviewed 12 January 2017

Checked in at the Hotel on Christmas eve with my family. The environment and atmosphere that first attracted me was - being a Christian, the spirit of Christmas.. the decorations, music and festivities all around. In addition, the rooms are clean, well maintained and the service was excellent. Oh, how we love and cherish the food. Added with these was...

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Helpful?
Thank Lalbiakmawia N
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Lalbiakmawia N, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $71 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#58 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back of the hotel are quieter”
 of 5 bubbles barryw857, 9 Mar 2017 | Read review
“bad hotel, bad hotel experience”
 of 5 bubbles Aminejoe, 2 Feb 2017 | Read review
“Good view at South Tower especially could see the lighting at KL Tower”
 of 5 bubbles Constance_Chong, 21 Dec 2016 | Read review
“Rooms facing Bukit Bintang would be nice.”
 of 5 bubbles Anthonydasso, 5 Nov 2016 | Read review
“we found our room half way up this hotel was giving us a good view.”
 of 5 bubbles 48Pat48, 23 Oct 2016 | Read review
5 of 5