PACIFIC REGENCY SUITES 22-25th Dec 2023 (4D3N) Husband & Wife. HOW TO GET THERE We arrived at Berjaya Times Square by bus from Singapore & it took 12 hours due to congested checkpoints & highways. There are plenty of bus services plying the route SG-KL. Main difference is the pickup & drop-off points in SG & in KL. Your preference depending on the place you stay. You can also take a 55min flight from Changi Airport, then KLIA Express to KL Sentral, then connecting Rapid KL to Bukit Bintang/Times Square station. You also have an alternative, FireFly SG to Subang airport; but that is another story. Upon bus drop-off we took a 15mins walk to Jalan Puncak, Pacific Regency, from Times Square. Good walk to stretch our stiff legs from the bus journey. This hotel is beside KL Tower. Used to be known as Menara Pan Global, now it is called KH Tower. CHECK-IN Fast & fuss-free, as it was already 8pm. We also paid the tourist tax of RM5/pax per night. RM10 for 3 nights, total RM30. We were provided two room cards & wifi log in. ROOM We got an executive room which is great. Room was carpeted & spacious with a king bed. There is a kitchenette with working induction stove, fridge & kettle. Coffee, tea, creamer & sugar are provided too. There are three closets, a safe, TV, working desk & a couch. Beds & linens are fresh, we had many good night’s sleeps.Bathroom has separate shower & egg-shape bathtub. Get those bath balls & gel for that evening dip & scrub, heh! F&B There is in-room dining & they also have kids’ menu. Breakfast is served on level 23, Soi Restaurant. Spread is good with a live egg station. WALKING AROUND Nothing much around the hotel but there is a 7-11 on the Ground floor. Walk to KLCC about 20mins, to Sungei Wang 15mins & 20mins to Times Square. Anywhere else, we took Grab & it was only good experiences during our journey. It was safe, economical & fast. AMENITIES Gym is on level 23. Swimming pool opens from 8am – 8pm. The rooftop bar, Loop KL/Luna Bar is permanently closed. FEEDBACK I had too many bad instances when my room card fails. It failed at the lift scan point & if that passed, it will fail at the room door. You would have to get the lift all over again to the lobby, get the card right, walk to the lift & this game happened 11 (eleven) times during our stay. I will not degrade any star for my review because of the card issue. But those who experience this problem, please inform the hotel this has happened many times. All-in-all, it was a good stay over the Christmas period. Staff were friendly, diligent & helpful. Thank you, Pacific Regency, for the good hospitality… …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.