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4.5
#24 of 525 hotels in Kuala Lumpur
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Kuala Lumpur, a 12-minute walk from Berjaya Times Square, citizenM Kuala Lumpur Bukit Bintang has accommodations with a restaurant, free private parking and a bar. Among the facilities at this property are a 24-hour front desk and luggage storage space, along with free WiFi throughout the property. Guests can enjoy city views. At the hotel, the rooms have a closet, a flat-screen TV and a private bathroom. All rooms will provide guests with a fridge. Guests at citizenM Kuala Lumpur Bukit Bintang can enjoy a buffet breakfast. Kuala Lumpur Convention Center is 2.1 km from the accommodation, while Starhill Gallery is 2.3 km from the property. The nearest airport is Sultan Abdul Aziz Shah Airport, 30.6 km from citizenM Kuala Lumpur Bukit Bintang. Bukit Bintang is a great choice for travelers interested in entertainment, markets and family-friendly trips. This is our guests' favorite part of Kuala Lumpur, according to independent reviews. Couples in particular like the location – they rated it 9.4 for a two-person trip. We speak your language! Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Chinese, Malay
Location
128 Jalan Pudu Bukit Bintang, Kuala Lumpur 55100 Malaysia
CitizenM Kuala Lumpur Bukit Bintang Hotel
333 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Kuala Lumpur, the CitizenM Kuala Lumpur Bukit Bintang Hotel receives high marks for its friendly staff and spotless environment. While guests are fond of the modern amenities and the comfortable beds, some have mentioned the absence of in-room tea and coffee facilities.
The hotel's central location earns praise for its convenience, and the vibrant atmosphere is repeatedly noted. Although the rooms are described as compact, the overall value proposition of the hotel is generally appreciated, despite a few opinions of it being slightly overpriced.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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We spent 2 nights at this amazing hotel and loved it! Check in was sorted in about 5 mins with expert help from Nichole and when we decided to ask for a change of room from courtyard view to a view over the city, she arranged this in about 1 minute. Breakfast was great - plenty of choice with great coffee and tea (and lovely scrambled eggs) and always lots of tables to choose from. The bed was ultra comfy and the shower the best of our entire trip, and despite the busy location, the soundproofing was really good so no traffic noise or hotel noise to disturb our sleep. Loved the ipad control for everything in the room, from mood lights and blinds to onscreen tv entertainment. The very helpful Nichole was on hand with advice on getting around and directing us to the many great value food options around the hotel, and after checking out and returning to get our bags for a late night flight, she arranged for us to be able to shower and change. The hotel and rooms are great but the welcoming and friendly staff definitely make it even better!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 12 Mar 2020
Hi Christine Thank you for staying with us and for taking the time to share your amazing review! we appreciate the recognition you have given to our ambassadors that are all amazing people, thank you! From all of us at citizenM KL, see you soon again!
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A new experience for us - high tech systems to tailor the comfy room to your personal preferences for music, lighting and mood. Super clean everywhere and the chill out areas are stylishly furnished with quirky themed ‘pieces’ of art. Team CitizenM were cheerful, chatty and smiley ... an excellent experience!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 12 Mar 2020
Hi Wilsons_24 Thank you for taking the time to share your experience, happy to know you had a new experience at citizenM KL and that you like it!! hope to see you soon again! AN
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The experience was wonderful. Every thing is so nice inside the room; I love the ipad in the room, you can use it to control every equipment while sitting in bed. But I had to use my card to pay, so I paid some extra currency exchange fees to the bank. So sad..
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 6 Feb 2020
Hi Liaoxinnus Greetings from citizenM KL Thank you for staying with us at citizenM KL, great to know you enjoyed the experience, sorry that you felt sad about having to use Card for payment, we do encourage this to ensure that each guest have a seamless check in experience though the hotels self check in kiosk. We hope that you will be visiting soon again. citizenM KL
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Spent 2 nights at Citizen M whilst in Kuala Lumpur on holiday last weekend. It’s in a great location, in close proximity to many of the local landmarks, and there’s many restaurants also close by. There’s even a 7/11 next door which is always handy! It’s a bit of a modern techy hotel, where you check in on a computer and the functions in the room are all controlled via an iPad, so if you like this sort of thing then you’ll love it here! Staff were super friendly and helpful and spoke impeccable English. Breakfast was good overall...great hash browns but slightly anaemic sausages! A great choice of breakfast items though. Would definitely recommend a stay here in you’re in KL!
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 21 Feb 2020
Hi citizen missamy1981 thank you for sharing your citizenM KL experience, great to have you staying a couple of days with us, we will ensure to get them anemic sausages right. hope to see you visit soon again! safe travels from all of us at citizenM KL
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the best place to stay in Kuala Lampur I highly recommend this hotel because It was clean, safe, modern and high-tech hotel. Even though the room was small in size but I liked its design it had a big comfort bed and a big window, additionally you could control the color of the room the temperature and the needed curtain using the room tablet. friendly staff, good breakfast but it was somewhat limited. another good thing is the location of the hotel, it is near to the Petronas towers , Surria mall, Pavillon mall and Bukit bintang shops.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 7 Feb 2020
Hi citizen 791ranimj We appreciate you sharing your experience and for recommending us as the best place to stay, truly humbled this recommendation. Hope to see you soon again! citizenM KL
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Loved the entire vibe! So cosy and homely. Located at a strategic location, about 10 mins walk away from the nearest train station. Bed was huge which I loved. Would stay here again. One down side is that the ipad which controls the room system kept hanging so I couldn’t adjust the air-con and left the television turned on the whole night. 10/10 would recommend, though!
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 6 Feb 2020
Dear citizen nurul701 Thank you for staying at citizenM, great to know you enjoyed the location and the bed! We do recognize that we have had some challenges with our ipad software in the room, this has now been rectified with a new update for our group of hotels, we expect that you will have seamless IT experience on your next visit. Looking forward to welcome you back soon again citizenM KL
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It has a great location in the heart of the city for a very afordable price. Hi tech rooms, very clean with a lot to show. Will definetly return one day if i find myself in Kuala Lumpur again. Great Hotel.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 7 Feb 2020
hi nzovko78 you are great for staying with us, thank you and look forward to have you back soon again! citizenM KL
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For me, my favorite hotel room MUST contain: a big comfy bed with crisp white linen & big fluffy towels, a great shower set with enough warm water & space, toilet, a wash basin with mirror, a tabel/chair, enough sockets to charge devices, space to hang some clothes.. Next to that I love it when it's extremely clean ❤️ and also... fair rates! That's it, not asking for too much right? Many hotels don't meet these demands unfortunately. But @citizenm has it all! As always very happy to stay in this hip& trending city hotel. The rooms are small, but have everything you need. Nothing more, nothing less.. They should have hotels in every big city.
Always check first @citizenm when booking a hotel in a city!!
You will be very happy!!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenM Kuala Lumpur, Guest Services / Front Office at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 5 Jan 2023
Dear citizen Y9560LGyvonnem, Thank you for staying here with us in citizenM and for taking the time to share your experience. We are so happy that you had a great stay and we hit all the right spots with you! We appreciate you and hope you'd be able to visit our other locations worldwide. Take care! Cheers, citizenM Kuala Lumpur
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Stylish and funky, a stay at citizenM is living art. Stepping in to the hotel, it's like visiting a friend's house due to its cosy feel and friendly ambassadors. Quite a techy hotel that savvy travellers would find interesting. Enjoyed its strategic location at the junction of Jalan Pudu/Jalan Bukit Bintang, that makes it possible to explore on foot many popular areas nearby such as Pudu (Chinatown), Bukit Bintang, Changkat Bintang, Jalan Alor, the Golden Triangle, Imbi, and even KLCC via the KLCC-Bukit Bintang walkway.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 7 Feb 2020
Hi citizen Emily2U Thank you for visiting citizenM, we loved that you felt at home and we are equivalent to visiting a friends house! Truly looking forward to have you with us soon again! Kind regards citizenM KL
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Great modern hotel comfortable double room with good facilities, great shower and really clean. Public areas are good for relaxing and for work. Breakfast good too. A small niggle is that one or both of you can’t get out of one side of the bed depending which way you configure it. Our room faced the courtyard cleverly decorated with fake plants for a relaxing vibe. Some noise from adjacent rooms. Grab Taxi driver taking us back to the airport (45mins/ £15) said this is the best hotel in this area and we think she was right.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizen A, Manager at CitizenM Kuala Lumpur Bukit Bintang Hotel
Responded 21 Feb 2020
Hi citizen catherinew Thank you for staying with us and sharing your review, great to know you we comfortable and enjoyed our living spaces. hope to see you soon again form all of us at citizenM KL
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Bed is just enough for 2 adults and a small kid, if more it is advisable to book 2 rooms. No space for extra bed. Transfer from hotel to airport will take about 1/2 hour journey or 45 minutes depending on the traffic by grab/taxi. Take Express train from KL Sentral station which is much more faster about 25 minutes journey.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
S$60 - S$98 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sky Express Hotel Bukit Bintang
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is CitizenM Kuala Lumpur Bukit Bintang Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
