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Grand Hyatt Kuala Lumpur

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2,044 Reviews from our TripAdvisor Community

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Showing 1,700: English reviews
A TripAdvisor Member
Reviewed yesterday NEW

No star experience, missed breakfast coz of failure to wake up early enough due to the different time zones but no complimentary was given instead I was asked to pay if I needed breakfast. There was a hole on the side of my bedsheet..carelessness of the highest order for 5 star though interesting tecnology of AC..water heater and bathroom glass... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank A TripAdvisor Member
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

Enjoy everything facilities in Grand Hyatt KL. The swimming pool is oxygenated and treated with salt instead of chlorine - feels good and relaxed. Gym, spa with hot tub, sauna and steam room are splendid.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank cheongww
Victoria, BC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW via mobile

I was very impressed with this hotel. The room was very nice and the service was superb. As a Hyatt diamond member I was upgraded to the Club level. Breakfast was offered in either the Club or in the restaurant at no additional charge. I checked out the Club offering, but it was nothing special so I went to the... More 

Helpful?
1 Thank Travel-time-now
Birmingham, United Kingdom
Level Contributor
3 reviews
Reviewed yesterday NEW

We requested a top floor room, which they kindly gave us and it was the best view possible. Also the bed was so soft! really liked it here! Had everything you needed and more to offer! worth going again!

Helpful?
Thank Starlight0212
Fort Collins, Colorado
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 days ago NEW

Kuala Lumpur is a modern city with many luxury hotels to pick from but few with the location, facilities and outstanding service provided by the Grand Hyatt. Look out your room's window at the twin towers, work out in a state of the art fitness center and seek the advice of the best concierge I've ever used - Mahady. What... More 

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1 Thank redrosesue
Cheltenham, United Kingdom
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 days ago NEW

We stayed here for three days and everything about the hotel from our room to the food was excellent. However is was the staff who made it a really memorable stay. All the staff couldn't do enough to help your and may your stay as good as possible. We'd read online about the issue going up to the 38th floor... More 

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1 Thank lokijay0
Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 days ago NEW via mobile

Nice hotel, checked us in a bit early so that was a bonus. rooms very spacious and confortable. Had in room dining was excellent. Downfall: concierge rings me on my 5th night out of my 7th night adresses me by a different name tells me my checkout is the next day would I need transport for taxi? I explain to... More 

Helpful?
Thank Ish888
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

This is my second trip back to KL and I have decided to stay in Hyatt again. Like before, the service is exceptional! It is such a value for money to pay a little extra to experience the Grand Club. Although a few new faces, but Mr. Desmond spearheaded the team as like a family. So much joy and smiles... More 

Helpful?
1 Thank Christopher T
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Dear Christopher T, Thank you very much for your staunch support! Our colleagues help made a difference for sure to a great experience, rest assured they are constantly recognized for their contributions. I will personally thank all those mentioned, Harneeth, Victoria, Farah, Mawi, Jolene, Joyce and especially Desmond for being outstanding as always. We look forward to welcome your 3rd... More 

Los Angeles, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Excellent Stay from the arrival to departure, the location of the Hotel is great, but the staffs who really make this hotel great, especially the ones in the executive lounge. Look no further when planning to visit Kuala Lumpur.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank baabdulrahim

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel that is strategically located in the heart of Golden Triangle shopping and entertainment district. The hotel is within walking distance to some of the city's premier destinations such as the Suria KLCC Shopping Mall, KLCC Park, Malaysian Philharmonic Orchestra, Pavilion Kuala Lumpur Shopping Centre, Bukit Bintang and many more. Features 412 guestrooms including 42 suites, three vibrant dining options, seven highly versatile meetings and events space, Essa Spa, 24-hour fitness centre and an outdoor freeform swimming pool surrounded with lush greenery. ... more   less 

Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $204 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Odigeo, HotelQuickly, Cancelon, HotelTravel.com, Priceline and Hyatt Hotels Corporation so you can book your Grand Hyatt Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Kuala Lumpur
#2 Luxury Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
#2 Family Hotel in Kuala Lumpur
#2 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Kuala Lumpur staff and other travellers.
16 questions
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Questions? Get answers from Grand Hyatt Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“twin tower view will be recommended.”
 of 5 bubbles jaykorean, 26 Nov 2016 | Read review
“Pay a little more for a corner room if you're keen for extra space”
 of 5 bubbles GelatoP, 24 Nov 2016 | Read review
“Must join the Grand Club for the best high tea-time with your beloved and friends.”
 of 5 bubbles SanOnn, 22 Nov 2016 | Read review
“Book a View room to face the Petronas Towers or a Deluxe for city views.”
  • Has a rain shower
  • Wardrobe/storage area
  • Minibar
 of 5 bubbles JoeD_69, 21 Nov 2016 | Read review
“Higher floors got easier access to ground and better view”
 of 5 bubbles smattap, 20 Nov 2016 | Read review
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