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PARKROYAL Kuala Lumpur

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2,941 Reviews from our TripAdvisor Community

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There are newer reviews for PARKROYAL Kuala Lumpur
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Showing 2,626: English reviews
Perth, Australia
Reviewed 12 May 2014

Stayed for 4 nights. Found it very comfortable and friendly staff. Room was very clean and well set out. Nice big floor length mirrors in the room as well which was a nice touch. Beds were also pretty comfortable. It also was in short walking distance of Pavilion Mall and lots of nice cafes and restaurants surrounding. Be careful walking...

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Helpful?
2Thank JayeCF
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear JayeCF, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur. Your feedback is of great assistance in the improvement of our service and product. It would be our pleasure to welcome you back! Mark Losi.

Harrogate, England, United Kingdom
Reviewed 12 May 2014

I recently stayed here with my husband on our honeymoon for 3 nights. The room was very comfortable and it was a nice touch to have a heart made of rose petals on the bed when we arrived. The only issue I had with the room was the bathroom having a glass wall which you couldn't cover so it wasn't...

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Helpful?
1Thank Sarah P
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sarah P, Thank you for your review and congratulation!!!. I am delighted to learn that you and your partner have generally enjoyed your stay with us. I have also noted your feedback relating to the check in process at Orchid Club Lounge. I will share this with our operation team for their review. Thank you once again and we...

Nottingham, United Kingdom
Reviewed 11 May 2014

Transfer from airport at least an hour, more if traffic is bad. Arrived in an absolute downpour. Walked into the hotel and was immediately impressed. The reception was bright, big and airy. The reception staff were fabulous and very welcoming. Our room was on the twentieth floor and we made our way up. The room was every bit as fabulous...

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Helpful?
1Thank mikeromeozeroone
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear mikeromeozeroone, Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive feedback. PARKROYAL Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us when we exceeded expectation. My team and I look forward for...

Singapore, Singapore
Reviewed 9 May 2014 via mobile

I have booked 6 nights with ParkRoyal and very pleased with free efficient wifi service in my room even till Midnight! It was my 1st time in KL and with ParkRoyal leaving me with very good impression to come to KL. Housekeeping was done promptly and toiletries were replenished daily. Even tbough I stayed at the 19th floor, facing the...

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Helpful?
5Thank RoyPhangky
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Royphangky, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I was very happy to read that you enjoyed all aspects of our service and product. I will be sure to share it with the team and we look forward for your return for another memorable stay. Mark Losi.

Sawbridgeworth, United Kingdom
Reviewed 8 May 2014

This hotel is very conveniently placed for all the main attractions in KL. The staff could not be more helpful. The rooms were a good size and quiet. The swimming pool on the sixth floor was clean, a good size and well looked after. The gym had well maintained equipment. The buffet breakfasts were just fantastic, more choice than you...

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Helpful?
1Thank Carmel M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Carmel M, Thank you for your review in Tripadvisor. I am happy to note that you generally enjoyed your visit. I have shared your feedback with the team for their review and it is only through feedback like yours that we are able to constantly adapt and improve our services. We look forward to welcome you back in the...

Kuala Lumpur, Malaysia
Reviewed 7 May 2014

This is a great hotel, in the best location; in the middle of the town of Kuala Lumpur. I came in several times, but it was my first time arriving early at 10am. Because the standard time to check in was 2pm, I only waited in the lobby, but a tan guy, if I'm not mistaken, an Indian, perhaps. He...

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Helpful?
1Thank Junelee89
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Junelee89, Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with our team. Thank you once again and we look forward to see you soon for another memorable hotel experience. Mark Losi.

Perth, Australia
Reviewed 6 May 2014

This is a great hotel in a very good location, there are several shops nearby. The food and buffet breakfast is good. The staff are friendly and very helpful, the spa is good. You can organise tours straight from the hotel. It was good value, we would recommend this hotel and would stay here again.

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Helpful?
1Thank Sara-and-Dan
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sara-and-Dan, Thank you for your review on Tripadvisor. I was very happy to read that you and your partner enjoyed our great location. We will do our best to continue to provide excellent customer service in creating a memorable stay and guest experience. We look forward to see you again soon! Mark Losi.

Melbourne, Australia
Reviewed 6 May 2014

I stayed in the PARKROYAL for 2 nights in a large studio-style room on the 29th floor. The room was beautifully decorated, very minimal and stylish and had a spectacular view of the Petronas Towers (although I am not sure that all rooms would have such a view). The breakfast was great, very sufficient and had a few local dishes...

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Helpful?
Thank Oz_Lady_Traveler
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Oz_Lady_Traveler, Thank you for your feedback relating to your stay at our sister property, PARKROYAL Serviced Suites. I will be sure to share it with them. We look forward for your return to Kuala Lumpur in the near future. Mark Losi.

Melbourne, Australia
Reviewed 4 May 2014

Situated in the golden triangle the hotel is ideally located to walk around and enjoy KL. The food on jalan alor is fantastic :) staff were very helpful and attentive in particular the concierge team. I only had a one night stay but managed to make use of the pool and pool bar. Mix of leisure, business guests - family...

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Helpful?
Thank neenz3006
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear neenz3006, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I was very happy to read that you enjoyed all aspects of our service and product. I will be sure to share it with the team and we look forward for your return for another memorable stay. Mark Losi.

Hong kong
Reviewed 2 May 2014

The hotel was selected base on its location and looking at the price of the hotel, I had the impression that the rooms offered were of reasonable standard and condition. However, I was truly disappointed upon entering the room to find badly stained and filthy carpets, torn wallpaper, faulty study chair, stained iron and iron board..... I called to enquire...

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Helpful?
1Thank Mag H
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Mag H, Thank you for your feedback. While I am happy to note that you recognized our great location, I am equally concerned with the overall perception towards the hotel. Please do contact Nazrul Nasihin at nazruln@parkroyalhotels.com should there be any other issues related. Mark Losi.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $98 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Pan Pacific Hotels Group, HotelTravel.com, Priceline, Orbitz, Travelocity and Odigeo so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
39 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for a Club room to get access to the Lounge. Avoid rooms adjacent to the monorail.”
 of 5 bubbles joetidd, 8 Dec 2016 | Read review
“I was in room 507, a tad noisy as it faces the busy Jalan Sultan Ismail.”
 of 5 bubbles LeeCK, 6 Dec 2016 | Read review
“Choose an Orchid Club room, for the terrific benefits that include: free drinks and meals at various times throughout the day and evening.”
 of 5 bubbles LindsayKaren88, 6 Dec 2016 | Read review
“Book a room on the third floor with super king bed. Room 311 is unreal”
 of 5 bubbles IanMcP, 29 Nov 2016 | Read review
“If you have more budget pick Orchid Club Rooms which entitles you to use the club lounge for breakfast and suppers.”
  • Bukit Bintang LRT station in the foreground
 of 5 bubbles iniferry, 18 Nov 2016 | Read review
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