When I came to the Lounge, I was greeted by the lady staff name Sheril anida. From the beginning, I just want to say, she greeted me in very well and i feel so welcomed ❤️ The way she presented the menu to me and the recommendation food and Hi Tea set by her is quit good and very professional. Sheril anida is the best lady staff that I've been seen among the other restaurants. She is very concern about my need and always do check my satisfaction. Hope the manager could review the way she work and Kudos to her!! Once a hotelier, always be a hotelier. Say it to her ❣️Good job Hilton KL for hiring a lady staff like her. I hope to see her again for my next trip for Hi Tea & I want Sheril anida to serve me again for next time. Cheers!
We recently stayed at the Hilton in KL. It was a fantastic hotel, the staff were friendly and hospitable. The food was great and all the facilities available to us. The pool was beautiful and the kids loved it. Would highly recommend.
A four-year break in visiting the Hilton KL (partly due to the pandemic) and were eager to see how the hotel is doing these days. Booked for a week and no regrets nor worries there: Hilton Kuala Lumpur is still solid and very reliable with superb staff. Fantastic check-in on Wednesday, 03rd August, by a lovely reception team around 6 PM, and the rest of the stay has been equally delightful from the very first moment we stepped into the house: lovely staff members at all stations - reception, breakfast, concierge & bell boys, pool, restaurants - and although the Hilton has been in the business quite a few years already, the public areas as well as the rooms are very well-maintained. The overall ambiance oozes quality and the staff seem to be very eager to provide a great Hilton experience. One suggestion for further improvement in the excecutive/club level services: the lounge is included for HHonors status guests but since we're not that fond of lounges in general - and the lounges are even a bigger no-no during/after the pandemic - we would appreciate a more diverse product here. Maybe 2 to 4 pieces of laundry per day, a short session in the spa (i.e. foot massage, neck & shoulder massage) at the beginning of the stay or something novel instead of the lounge, as offered by a number of Hilton competitors in Asia already. We absolutely love our room at Hilton KL and take our breakfasts at Vasco's downstairs instead of the lounge, moreover, we're not interested in afternoon teas nor evening drinks with canapés at all. Any novel ideas here? We understand the 5-star hotel scene having changed in KL with a number of new competitors in the past few years with some older ones being closed now, however, we still prefer the the Hilton KL for its unbeatable location, the quality of services as well as the superb staff who seem to be happy to have us as their guests again. Future visits? For sure, cannot wait to get back.…
Have good experience for a night stay at Hilton KL. The staff service is very good and helpful. Special thanks and appreciation to EF Team, Mr Azan and Rizal. Definitely will pay a visit again in the nearest future.
Wide variety of choices in the buffet dinner and great service. Range from local to international cuisine. Shout out to the following staff with great service: Mohd Azmi - F&B Sales Team Leader Noor - Outlet Manager Vasco Azu , Jai & Harris
Staff very helpful from Azu and Fauzi..Not just them few crew also nice and polite with a guest.From chef side i would like to say excellent service especially chef safri,haziqah,izah and few of them.Food very nice and delicious.Totally service is 5 star.Will repeat again.
One of the best hotels in Kuala Lumpur, Malaysia ~ great location; great service and great breakfast! Staff is very responsive and helpful. The rooms are very comfortable. It is convenient to travel to and from KLIA.
This was our first stay at the Hilton KL in many years and it's amazing to see the refurbishments since, and how the property is so well maintained even after all these years. Still so very highly recommended and the very friendly Hotel Manager managed to upgrade us as a Diamond Hilton Honors member. The suite we had was spacious, very clean, comfortable and everything we would expect from the very best five star hotels. Truly stands out as one of the very (few) well maintained and run truly 5 star hotels that stand the test of time. Lovely Executive Lounge with plenty of food and drinks on offer during tea time and pre-dinner cocktails. Our son loved the slide at the pool and we had a lovely lunch at Iketeru (highly recommend the wagyu beef teppanyaki) and enjoyed the taste of Sarawak special buffet at Vasco's (amazing Sarawak laksa and helpful visiting Hilton Kuching chef who patiently explained the local Sarawak dishes on offer). Overall a very relaxing and comfortable stay - wouldn't stay anywhere else in KL!…
I recently travelled to Kuala Lumpur for an official trip. Stayed at Hilton KL Sentral. The Room was awesome. Well maintained, Neat and Clean. Includes Bath Tub, Separate shower and Separate Toilet. Not many hotels in this range will offer so many amenities in 1 room. The bed was super comfy, after a hard long day a much needed one. There is a big television, sofa with pillows, a table for work, big cupboards, locker and more.. Forgot to mention the Breakfast, amazing spreads with different varieties and helpful staff.
Central located convenient, room and services is great but only area of improvement is the room and surrounding Wi-Fi .. keep dropping and need to reconnect. Breakfast buffet selection is general reasonable but if you stay more than three it can be boring as no changes