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Impiana KLCC Hotel

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Impiana KLCC Hotel
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2,628 Reviews from our TripAdvisor Community

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Showing 1,921: English reviews
Perth, Australia
Reviewed 12 May 2014

Checked into this hotel for 4 nights on our first trip to KL, We were welcomed by friendly staff at the door who helped us with our baggage. Check in was easy with no dramas with a wet towel & welcome drink. Taken to our room we were fairly impressed with the size of the room and bathroom. There was...

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Helpful?
Thank JayeCF
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Ms JayeCF, Warm Greetings from Impiana KLCC Hotel! Thank you for taking the time to review us. We are so glad to know that you enjoyed your stay with us and that our service met your expectations. We hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.

Reviewed 9 May 2014

On the day of check out, the refund for the deposit was not full amount of MYR 1200 and instead only MYR 1026 was refunded, and when we asked the staff why isn't the full amount refunded, the staff mention that we only paid for the room with breakfast and deposit only and we had not paid for the transport...

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Helpful?
4Thank Harbalbir R
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Harbalbir R, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We humbly apologise for the terrible service you experienced while staying with us. Since from previous conversation we know which manager you are referring to, adequate training has been laid out to ensure that such a a slip does not occur in the future. We...

Kuala Lumpur, Malaysia
Reviewed 8 May 2014

It is a good location to held function for our customer in Kuala Lumpur and the hotel offered good value for money. Delicious tea break snacks and buffet lunch. We were most impressed with the services provided by all the staff. They were very helpful and friendly.

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Helpful?
1Thank pohyen2000
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear pohyen2000, Warm Greetings from Impiana KLCC Hotel! THank you for your warm review and also for choosing us for the function mentioned. We were most pleased to have had your customers with us and that we met up with expectation. Hope to have further dealings with your company in the new future. Sincerely, The Management of Impiana KLCC Hotel.

Dubai, United Arab Emirates
Reviewed 8 May 2014

Had a beautiful 5 days 17th to 22nd April'14 with my family in KUALA LUMPUR - the hotel was greatly located in the middle of the town with an easy access all around, the staff of the hotel were really friendly and welcoming, we have enjoyed our stay there, I recmend this hotel to everyone travelling to KUALA LUMPUR.

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Helpful?
Thank Gilbert S
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Mr Gilbert S, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. It is always wonderful to know that we have met up with our guests' satisfaction. We hope to have you and your family with us again soon! Sincerely, The Management of Impiana KLCC Hotel.

Calgary, Canada
Reviewed 8 May 2014

Chose this hotel because of the decent price, location near KLCC and free booking cancellation. The rooms and amenities were good, but that was it. The hotel staff seemed more concerned with maintaining an (unjustified) air of superiority than providing service or making us feel welcome.

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Helpful?
1Thank darewe
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear darewe, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We humbly apologise for the terrible service rendered by our employees. If it is not too much trouble, would it be possible for you to PM me on the departments who did not extend a warm welcome to you and your family? The employees on the...

Zolling, Deutschland
Reviewed 7 May 2014

good position, within 5 minutes of the Petronas Towers. nice though small infinity pool , a welcoming place after a day full of Kuala Lumpur tourism! all staff friendly and helpful, giving hints on Hotels on Penang.

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Helpful?
Thank soniaclare
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Ms Soniaclare, Warm Greetings from Impiana KLCC Hotel Thank you for your valuable review. We are so glad that you had a good time at our hotel and that our staff provided the service befitting a hotel of our class. Hope you had a wonderful time in Penang. Hope to have you with us again soon! Sincerely, The Management...

Melbourne, Australia
Reviewed 7 May 2014

The hotel was in a perfect location with easy and safe access to both the Bukit Bintang and KLCC Shopping malls. The room was spacious and clean. Great choices for breakfast. We were most impressed with the excellent level of customer service from all the staff we came across in our stay. There was always a friendly greeting with a...

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Helpful?
1Thank Lawrence C
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Mr. Lawrence C, Warm Greetings from Impiana KLCC Hotel! Thank you for your warm review. We are so glad that your stay with us was satisfactory. Hope to have you with us again when you're next in Kuala Lumpur! Sincere, The Management of Impiana KLCC Hotel.

Singapore, Singapore
Reviewed 7 May 2014

The hotel offers good value for money. It is in a good location, especially for business travellers who have to do meetings in the city. Plus, it has a sheltered bridge to KLCC where you can easily hop over for food and shopping! The staff were generally helpful. On the minus side, I thought the bathroom could be spruced up...

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Helpful?
Thank Ern18
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Ern18, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We are glad that overall you enjoyed your stay with us. Your comment on the bathroom has been taken note and we are working on sprucing it up. Hope to have you with us again soon and to experience a fresh new bathroom experience! Sincerely, The...

Hong Kong, China
Reviewed 7 May 2014

perfect business or holiday hotel in city centre, spacious clean rooms, very friendly staff, nice pool and gym, good choice of food,walking distance to KLCC & Pavillion shopping centre. Been staying here for a few years now and suits perfectly my needs.

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Helpful?
Thank Peter C
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Mr. Peter C, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review and thank you for staying with us yet again. We are so glad that you still find us satisfactory in all ways after several years. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.

London, United Kingdom
Reviewed 6 May 2014

Extremely sterile hotel set in the business district of KL, however the location is fantastic - opposite the Petronas Towers (try to get a room with a view) and links to major shopping centres etc via a covered, air-conditioned walkway on the third floor. Extremely handy, especially if you're not staying long in KL and need the convenience. We booked...

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Helpful?
Thank MrsT28
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Ms Dirgette, Warm Greetings from Impiana KLCC Hotel! Thank you for taking the time to review us. We are so glad that you found your stay with us to be ok despite several unsatisfactory terms. We humbly apologise for the inconvenience caused and hope that it did not mar your honeymoon. Hope you have a wonderful life ahead of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
CEDAR on 15
CEDAR on 15
Cuisines: European
Tonka Bean Cafe
Tonka Bean Cafe
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 

Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $96 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Agoda, Asiatravel.com Holdings, Hotels.com and Fastbooking so you can book your Impiana KLCC Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Impiana Klcc
Hotel Style:
#20 Spa Hotel in Kuala Lumpur
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#40 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Impiana KLCC Hotel staff and other travellers.
37 questions
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Questions? Get answers from Impiana KLCC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the KLCC view rooms”
 of 5 bubbles 597kir, 15 Jan 2017 | Read review
“stay in a standard room club are not worth the additional cost”
 of 5 bubbles 1960_mum, 7 Jan 2017 | Read review
“Spacious room but the view is not facing KLCC and it's facing the office tower.”
 of 5 bubbles matrixtanc, 2 Jan 2017 | Read review
“The room is very clean. The bed is comfortable with sufficient soft pillow for my family. ”
 of 5 bubbles pekleanl, 29 Dec 2016 | Read review
“Book a Room with a view of twin towers.”
 of 5 bubbles Shaileshvj, 26 Dec 2016 | Read review
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