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Impiana KLCC Hotel

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Impiana KLCC Hotel
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2,565 Reviews from our TripAdvisor Community

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Showing 1,864: English reviews
Liverpool, United Kingdom
Reviewed 11 March 2014

Stayed in a number of Hotels in KL over the last couple of years. This hotel is nice and clean and the staff are nice. Nothing is stand out here but it does a good job. The pool area is "ok" but can get busy and it aint the biggest. The gym is good and the staff are nice. Rooms...

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Helpful?
Thank pspeed19
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Sir, Warm Greetings from Impiana KLCC Hotel! Thank you for taking the time to review us. We apologise for being only adequate in our amenities instead of being satisfactory. We are relieved however that our service and staff attitude was to your expectation. Hope to have with you us again soon! Sincerely, The Management of Impiana KLCC Hotel.

Southampton, United Kingdom
Reviewed 10 March 2014

I stayed here twice in the space of a week and was very happy with my choice. I've stayed in a number of hotels nearby many of which are way more expensive and the Impiana certainly compares well. Location - Excellent. 2 mins to the KL towers and KLCC area which includes a large shopping centre. 10 mins walk via...

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2Thank Jamsimsafc
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Sir, Warm Greetings from Impiana KLCC Hotel! Thank you for your insightful review. First and foremost, we apologise for the inconveniences you experienced while with us. We have informed the F&B and Front Office departments about their lapse in service towards our guests. - having to wait during checkin and checkout as well as not being able to have...

Perth, Australia
Reviewed 9 March 2014

We stayed in Impiana for 7 nights in February and it met our expectation. The best part was the friendliness and professionalism of staff. Ros was great at the check in time although our request for connecting rooms or the two rooms on the same floor was not met on the arrival but quickly she assured us that it will...

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Helpful?
Thank Maymil9193
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Maymill9193, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We sincerely apologise that our room service took longer than it should to deliver your food. The matter has been highlighted to the F&B department and measures are being taken to speed up the process to a more acceptable time frame. Other than that, we are...

Singapore, Singapore
Reviewed 8 March 2014

Good location with link bridge to shopping district. Good service from receptionist to housekeeping . Room is spacious and bed is comfortable. The in house spa also give a very comfortable massage. Impiana will be my choice in KL.

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Helpful?
Thank Tovelle
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Tovelle, Warm Greetings from Impiana KLCC Hotel! Thank you for taking the time to review us. We are glad that you enjoyed your stay with us and that you had the time to bask in our award winning spa. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.

Perth, Australia
Reviewed 5 March 2014

After spending 6 nights at Impiana I can say it was a great Hotel.. WE booked a Stanard Room.. Good size good bathroom.. Our view was to the carpark we was on the 4th floor room 326.. If its the view to the Towers you want you need to book that.. But was offerd upgrade to a club room was...

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Helpful?
Thank Kajy28
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Kajy, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We sincerely apologise for the unavailability of the desired rooms as we were fully booked during the week that you were with us. However, we are glad to note that your stay with us was generally satisfactory and convenient. Hope to have you with us again...

Reviewed 5 March 2014 via mobile

It was a nice stay. We spent three days there. Starting from arrival on March 2nd we got a room with a not good view as the receptionist excused us by saying we are fully booked, Although she said that we can upgrade to the KLCC towers view if we paid 290 RM per day. The receptionist would had let...

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Helpful?
1Thank Gazar J
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Mr. Gazar, Warm Greetings from Impiana KLCC Hotel! Thank you for taking the time to review us. We apologise for the delay you experienced initially as we were running full house throughout the week of your stay and the inconvenience of upgrade. Having checked with the receptionist on duty, we found that you had a preferred choice of view...

Bergen, Norway
Reviewed 4 March 2014

Spend two days in Kuala Lumpur. The location was (Between Petronas Towers and Bukit Bintang) perfect for an intense tour in the city center (which is not large). The hotel is really nice inside. The breakfast was awesome (continental, salad, bakery, good coffee and a make-your-own-omelett-chef, view over city), the training facility was on the top floor and okay equipped,...

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Helpful?
Thank Sindre H
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Sindre H, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We are pleased that our employees matched up to the service standards of our establishment and that they have made your stay a truly enjoyable one. Hope to have you with us again soon. Sincerely, The Management of Impiana KLCC Hotel

Glasgow, United Kingdom
Reviewed 3 March 2014

Recently spent four nights at this hotel in KL. The Impiana hotel in KL was not all that impressive from the outside, but internally it was great. We upgraded to a Club Room on the 18th floor which had a great view of the Petronas Towers and also gave us access to the Club dining room, afternoon tea and free...

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Helpful?
2Thank Brian R
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Mr. Brian, Warm Greetings from Impiana KLCC Hotel! Thank you so much for your kind review. We are elated that you have enjoyed the privileges that come with the Club Rooms. We do agree that the exterior of our hotel is not as grand as that of other hotels around us. However, we strive to compete with them in...

Antwerpen
Reviewed 2 March 2014

The staff of Impiana makes you feel very welcome from the first minute. We booked a Deluxe Club Room wich was very clean, big and had a beautiful view of the Petronas Towers. Club Floor facilities are excellent: high tea and cocktail hour with free drinks (wine, whiskey,...) and excellent food. Breakfast offers a great range of western and Malysian...

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Helpful?
Thank Ine D
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Ms. Ine D, Warm Greetings from Impiana KLCC Hotel! Thank you for your valuable review. We are so pleased that you enjoyed the privileges that come with your Club Room. Hope to have you with us again soon and to exceed expectations if possible! Sincerely, The Management of Impiana KLCC Hotel

Reviewed 2 March 2014

Location was perfect. Right in the heart of kuala lumpur. Great food and excellent service at tonka bean. The room was huge and beautiful. All the staff were friendly and helpful. Will be coming back again for sure.

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Helpful?
Thank dewa5757
KimLee013, Manager at Impiana KLCC Hotel, responded to this review

Dear Dewa5757, Warm Greetings from Impiana KLCC Hotel, Thank you for your generous review on us. Looking forward to having you with us again soon! Sincerely, The Management of Impiana KLCC Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
CEDAR on 15
CEDAR on 15
Cuisines: European
Tonka Bean Cafe
Tonka Bean Cafe
Cuisines: International, Asian, Malaysian, Chinese
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 

Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $104 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Reservation Options:
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Also Known As:
Hotel Impiana Klcc
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Impiana KLCC Hotel staff and other travellers.
34 questions
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Questions? Get answers from Impiana KLCC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are spacious, modern and family friendly. Hotel needs to upgrade its faucets and sinks in toilets.”
 of 5 bubbles ConcernedIndian, 3 Dec 2016 | Read review
“Another hotel”
 of 5 bubbles britishconsumer2016, 29 Nov 2016 | Read review
“Club luxe, very spacy room with wonderful view on Petronas towers”
 of 5 bubbles caramelAixLesBains, 28 Nov 2016 | Read review
“Ask for a higher room (18th floor or above) if possible. The staff will probably endeavour to accommodate. Try to get a room facing the Petronas towers.”
 of 5 bubbles , 14 Nov 2016 | Read review
“Try to face the Petronas Towers. The view is stunning!”
 of 5 bubbles KatinaKox, 11 Nov 2016 | Read review
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