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Novotel Kuala Lumpur City Centre

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2 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
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Traveller (1339)
Room & Suite (521)
Dining (111)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Kuala Lumpur City Centre
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#99 of 728 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between the PETRONAS Twin Towers and Bukit Bintang, less than 5 mins walk to Kuala Lumpur Convention Centre. Major shopping malls Suria KLCC and Pavilion KL are accessible by foot using the sky bridge. Enjoy free Wi-Fi anywhere in the hotel and take time out for yourself with our 24-hour room service. Novotel Kuala Lumpur City Centre is pleased to announce the launch of newly renovated guestrooms, Deluxe Room and Executive Suite. Featuring fully renovated bathrooms, new wallpapers, lightings, brand new carpets, ergonomic desks and a whole range of other upgraded amenities such as new air-conditioning unit, 55'' Smart TV, and LIVE N DREAM bed system. All 302 rooms offer free WiFi, TVs with satellite channels, 24-hour room service, free bottled water, coffee/tea corner, hairdryer, and in-room safe, designed with everything you need for a relaxing stay. Relax and center yourself at InBalance by Novotel whether at the swimming pool and gym, located at level 3, or indulge in a spa treament at level 4. A game of virtual golf can be enjoyed at the in-house Virtual Golf Club located at the lower ground floor. Experience Food Exchange @ Level 1, its "Fusion" state-of-the-art cuisine for your ultimate satisfaction. Take a break from your day to recharge and treat yourself to the indulgent palatable a la carte dining menu. New Food and Beverage outlet Gourmet Bar (Lobby level) will be coming soon. Novotel Kuala Lumpur City Centre is 100% smoke-free and are therefore committed to strictly non-smoking guestrooms. Lift modernization works are being carried out now till Sept 2021. There will be still lift running to the floors. Premier Lounge is closed. Renovation works from Mondays - Fridays 9:00AM - 6:00PM, Saturdays 10:00AM - 5:00PM.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Indonesian, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
306Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
4258Reviews42Q+A100Room tips
Traveller rating
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  • 1,050
  • 382
  • 196
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aflame_SG wrote a review Jun 2022
Singapore, Singapore209 contributions95 helpful votes
The location is good considering the cheaper price compared to hotels that are nearer to KLCC. The room was ok, pool was nice. Only managed to stay at low floor, so the view was not much to comment about. The parking space is a headache. The path is really narrow. Also, breakfast quality have plenty of room for improvement.
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Date of stay: June 2022
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naved wahid wrote a review Jun 2022
Kuala Lumpur, Malaysia17 contributions34 helpful votes
We had a wonderful stay at the Novotel, the rooms have again been updated since my last visit in 2019. Clean rooms were provided daily, thanks boys, further the breakfast was fresh and had many varieties, thanks to Andy at the breakfast who ensured we get our daily pot of tea, such a Professional and kind person, thanks Andy!! The reception at check out met the Ms. Noraini, very helpful and curtious, assured more on my silver member benefits on my next visit, thanks. Overall lovely stay, further, the hotel is in center of KL to shopping and commercial activity, thanks to all at the House of Novotel, in KL, see you soon.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
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Location
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Trip type: Travelled on business
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear Navedw2016, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohd Azmi Awang Room Division Manager
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johanhii1993 wrote a review Jun 2022
1 contribution
Very nice Hotel,the room I got was nice ,nice view very near to pavilion,my family and I really enjoy staying here,but when we check in the person behind the counter is a bit confuse,because we book four rooms and 1 is already paid,she wanted to charge me for 4 rooms,I think need to be more aware next time
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear Johanhii1993, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager
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VTHUIL27 wrote a review May 2022
Singapore, Singapore181 contributions61 helpful votes
+1
The location is good, just across the Pavilion, Mall which leads you to Bukit Bintang - Lot10 . The reception for check-in is okay but was disappointed by the room arrangements… I am an Accor member since 2015 all my preferences for my room is recording or being input on every of my bookings , but it seems that only KL did not take note of it . I’m very particular about “corner room “ . Though they did change my room after my request, but was again given another corner room . Was to exhausted to ask for another change . Slept for the night and left the very next day .. it totally ruined my trip as I didn’t sleep well & bought another flight ticket back home .. The room cupboard is very creepy too . Only the toilet seems well renovated. Please be more attentive to customer’s request in future. Hotel staffs were nice and friendly but a bad night can really ruin everything.
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Date of stay: May 2022Trip type: Travelled solo
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear VTHUIL27, Thank you for taking time to give us a detailed feedback on your recent stay with us. We very much value your feedback, as this allows us to continually improve our services and the Team. Thank you for sharing with us on the room arrangement issue, we had use your feedback to improve our services and motivate our team to increase guest satisfactions. Once again, our sincere apologies for all the inconvenience caused. On your next visit, we will make all appropriate arrangements to ensure that your stay is a comfortable and enjoyable one. Regards, Mohd Azmi Awang Room Division Manager
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Tony H wrote a review May 2022
1 contribution
Excellent hotel, rooms much better since the reno. Great loaction, next door to Pavillion and very close to Jln Alor and Changkat Bukit Bintang. Staff very friendly and helpful especially Sharif who went out of his way to make my stay a good one.
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Date of stay: May 2022
Value
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear M368EGtonyh, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Manager
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ewtravelblog wrote a review May 2022
Ho Chi Minh City, Vietnam156 contributions132 helpful votes
Stayed here twice in the month of april as the location is excellent. It is connected to pavillion via a overhead bridge & also within walking distance to Raja Chulan monorail station. Renovated room is nice & new. Level 1 serves delicious set lunch menu. Will be my hotel choice for next visit.
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Date of stay: April 2022Trip type: Travelled with family
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear Ewtravelblog, Greeting from Novotel Kuala Lumpur City Centre. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Mohd Azmi Awang Room Division Manager
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MCsk116 wrote a review Apr 2022
Kuala Lumpur, Malaysia21 contributions40 helpful votes
I am Accor member, I went on 9th to enjoy my meal with the complimentary voucher, I booked table in advance and arrive at 6pm to avoid the crowd. When I arrive the waiter told me they only have one chef on duty so that I need to wait a bit longer. At that time whole cafe only have my table, after few times to chase the waiter, my food ready at 8:20pm, it's ridiculous....if you can't manage a restaurant with only few tables, you better close it.
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Date of stay: April 2022Trip type: Travelled with family
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 15 Apr 2022
Dear MCsk116, Thank you for sharing the feedback. Apologize for the unpleasant dining experience that you had encountered. We had reviewed on this incident with our Food and Beverages Team, on how we can prevent the reoccurrence and areas for improvements. We appreciate your comments, and hope we can serve you better in the near future. Sincerely, Mohd Azmi Awang Room Division Manager
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Manatee wrote a review Apr 2022
Siem Reap207 contributions118 helpful votes
Thet room makeover was overdue, but obviously a success. A few minor issues apart (shower door not properly secured to wall 1806), the room was comfortable and exceeds expectations. The soft covid room rate makes it great value. The only let down was breakfast. It used to be good here. Alas, no longer. Cold fried eggs, limited choices.... it's maybe acceptable for the current prices (although way off brand for a Novotel) but won't stand up to scrutiny when the hotel market returns to normal. Go check out the Athens Novotel to see how to do breakfast!
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Date of stay: April 2022Trip type: Travelled solo
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 15 Apr 2022
Dear Borislikesbanofeepie, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Manager Novotel Kuala Lumpur City Centre
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Mr Thian wrote a review Mar 2022
40 contributions36 helpful votes
Wonderful stay and feel like home . Specially handling and taking care by friendly Ms Magesh before/after my stay . Definitely will come back again . Nice location and given the best room . Thanks Ms Magesh your warm welcome . Regards Mr Thian
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Review collected in partnership with Accorhotels.com
Date of stay: March 2022
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Location
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1 Helpful vote
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Response from Mohd Azmi Awang, Other at Novotel Kuala Lumpur City Centre
Responded 25 Mar 2022
Dear Yamaken777, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohd Azmi Awang Room Division Manager
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Abell Y wrote a review Jan 2022
2 contributions
Great experience while staying here . Fast check in by adeeb ( staff at the reception / manager ) full of explanation details of the hotels from top to toe . Always greet with full manner and profesional . Overall all the staff at he reception very helpfull . From my first stay till checkout . U guys should try stay here . The houskeeping staff also very helpfull . Asking for replanish my toilet ammenities. Love 👍
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Date of stay: January 2022Trip type: Travelled on business
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Response from NOVOTEL KLCC, Other at Novotel Kuala Lumpur City Centre
Responded 9 Feb 2022
Dear Abelly2021, Greeting From Novotel Kuala Lumpur City Centre. We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Regards, Mohd Azmi Awang Room Division Manager
Read more
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PRICE RANGE
US$51 - US$72 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel kuala lumpur, accor kuala lumpur, novotel hydro majestic kuala lumpur, kuala lumpur novotel, novotel kl
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
302
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Frequently Asked Questions about Novotel Kuala Lumpur City Centre
Which popular attractions are close to Novotel Kuala Lumpur City Centre?
Nearby attractions include KLCC - Bukit Bintang Pedestrian Walkway (0.3 km), Pavilion KL (0.3 km), and Aquaria (0.3 km).
What are some of the property amenities at Novotel Kuala Lumpur City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Kuala Lumpur City Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Kuala Lumpur City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Kuala Lumpur City Centre?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Kuala Lumpur City Centre?
Conveniently located restaurants include el iberico, The Grand Getaway by Grand Hyatt Kuala Lumpur, and Le Petit Chef - Kuala Lumpur.
Are there opportunities to exercise at Novotel Kuala Lumpur City Centre?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Novotel Kuala Lumpur City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Kuala Lumpur City Centre offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Novotel Kuala Lumpur City Centre?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Are there any historical sites close to Novotel Kuala Lumpur City Centre?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.1 km), Rumah Penghulu Abu Seman (0.4 km), and Istana Negara (4.7 km).