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Silka Cheras Kuala Lumpur

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Traveller (134)
Room & Suite (304)
Dining (22)
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Overview
  • Excellent13%
  • Very good41%
  • Average26%
  • Poor9%
  • Terrible11%
Travellers talk about
“sentral mall”(8 reviews)
“spacious room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (159)
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Traveller rating
22
49
36
13
18
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22
49
36
13
18
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All reviewssentral mallfront office teamspacious roombasic amenitiespoor breakfastconvenient hotelroom doordowntown klroom servicecoffee housecheck in processtv channelsreception staffbathtubkacangdecoshopping
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1 - 5 of 138 reviews
Reviewed 19 March 2018

Every year since 2015,we and my family always choose Silka Cheras hotel for our stayed,after traveling from Singapore for Chinese New Year, we choose this hotel because we feel so comfortable and i like the design of the room,the main thing is,the service was very...More

1  Thank chseehrwong
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 30 March 2018

Dear chseehrwong, Warm greetings from Silka Cheras Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We are pleased to know you enjoyed your stay with us and look forward to welcoming you again soon. Sincerely, David Wong - General Manager, Silka...More

Reviewed 4 March 2018 via mobile

Firstly when I contacted to the hotel and requested for connecting rooms since I came here for show room last year for my wedding this year. However the person who received the call and informed me that I booked two rooms (one double bed and...More

1  Thank rosalindc232
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 6 March 2018

Dear rosalindc232, Warm greetings from Silka Cheras Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the unpleasant experience during your stay with us. Indeed, it is unacceptable. Rest assured we take your complaints seriously and will be...More

Reviewed 24 February 2018 via mobile

We stayed at this hotel for a couple of days. The reception staff was not at all welcoming. The lady kept on fidling with her phone and replied in a rude tone. Even though we had booked the room online beforehand we had to wait...More

Thank Sayoni G
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 28 February 2018

Dear Sayoni G, Warm greetings from Silka Cheras Kuala Lumpur. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a...More

Reviewed 12 February 2018

Hi Danny, everything is up to the standard in your Silka Hotel except the housekeeping. Tried to call many times (take ages for them to answer the phone) asking for a toothbrush and they said will send it to me last night, I even went...More

Thank Joseph1210
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 13 February 2018

Dear Joseph1210, Warm greetings from Silka Cheras Kuala Lumpur. Thank you for bringing this matter to our attention and we sincerely apologise for the inconvenience caused. We wish to assist you on this matter and meet up with you personally prior to your departure date....More

Reviewed 4 February 2018 via mobile

The hotel smells even worse when we stepped in the room in first day coz the AC is switched off, so is power until room keycard is inserted then power comes on. Because of that milk was off, there is no kettle/jug or cutleries. We...More

Thank tusotofa
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 6 February 2018

Dear Tusotofa, Warm greetings from Silka Cheras Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the discomfort and inconvenience caused during your stay with us. Indeed, it is unacceptable and our team will work hard to ensure...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Concierge
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Things to do
Restaurant
Details
Price range
US$25 - US$57 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$25 - US$57 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#74 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (134)
Room & Suite (304)
Dining (22)
Amenities (19)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Ashiqin H
6 March 2018|
AnswerShow all 2 answers
Response from Minato86 | Reviewed this property |
Taman Connaught MRT station.
0
Votes
lyziejung
2 October 2017|
AnswerShow all 2 answers
Response from YigoBob | Reviewed this property |
I had no problems sleeping. Some rooms have no windows and are far from the elevator.
1
Vote
Room Tips
"Best View! Well Maintained, Super near to MRT station"
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"Some rooms have now windows."
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"Choose rooms with better interior design, quiet lovely for couples"
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"Check the picture of room online before booking to be satisfied as you will get the room that you book."
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