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Hotel H2O

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Hotel H2O
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1,102 Reviews from our TripAdvisor Community

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Showing 962: English reviews
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Muntinlupa, Philippines
Reviewed 2 days ago NEWvia mobile

My observations: 1. Booking was easy 2. Checking in and out was fast 3. Room (aqua jelly room): Clean with all the amenities needed. My kids loved the jellies and tub. I appreciated that they provided additional bolster pillows. HOWEVER, it would be better if they provided a curtain at the bath tub area since that area lacks privacy. 4....

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Helpful?
Thank wandermomcc
Reviewed 5 days ago NEW

Stayed here overnight with family. We availed of the room with an aquarium inside. The aqua-room is good if you're travelling with kids but if not, the bay-view room is better. Breakfast is ok, not much choices.

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Thank jesseemiraflor
Reviewed 5 days ago NEWvia mobile

Very 'accomodating' (get it?).. let us into the room early. There was a show going on so asked to switch rooms. Moved us to an outstanding sea view room. Trully spectacular views. Would get 5 stars but the food was...................... pap.

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Thank Yassi S
Reviewed 1 week ago NEWvia mobile

We had Club Bay Room a very nice view of Manila Bay. Buffet breakfast in Makan Makan is fine. Jacuzzi is relaxing, it is just that the toielet doesn't have a bidet, a telephone is place instead. A walk away from Manila Ocean Park I hope that they will clean the eagle's flying area as the river has a full...

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Thank Janette S
Sydney, Australia
Reviewed 1 week ago

During my stay in this hotel, I've met the most unfriendly people. I was surprised because I was in one of the most friendly cities of Asia, Manila. Anyway, thanks for the experience but I won't come back.

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Thank AungOo
Charlotte, North Carolina, United States
Reviewed 2 weeks ago via mobile

The reception area is quite spacious. Comfortable check in. Kudos to the receptionist for being very accomodating. The aqua room is spectacular. The big aquarium wall is totally magnificient. Me and my boyfriend were in awe of such innovation. The room is very nice. However, food and room service is not readily available. It took them almost an hour to...

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Thank Rhoebe
Reviewed 2 weeks ago

The hotel is far from the airport but when we arrived at the hotel, the staff greeted us nicely and guide us to their main lobby which is far from the taxi drop off. But our room wipe away our tiredness/exhaustion from flight delay and traffic. Actually the room is already upgraded from original parkview to aqua jellies room because...

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Helpful?
Thank Ann M
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to write a review about your recent stay at Hotel H2O. We are glad that we were able to give your family a great and memorable experience. Thank you for your positive feedback, your kind words will inspire us to further better our craft. Once again, Thank you and we would...

Manila, Philippines
Reviewed 2 weeks ago via mobile

I was able to stay in both the Aqua and Bay Rooms and was mesmerized by the sunset and the fishes. My only issues are the following: 1. A very far, maze like entrance towards the hotel lobby 2. Slow F&B service 3. Makan Makan wait staff prioritizes foreigners over Filipinos

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Helpful?
Thank Jcgmd H
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for appreciating our Aqua and Bayview rooms. We are happy to learn that you enjoyed the view as well. Please allow me to apologize for the attitude of out staff, we will remind them to treat each of our guests with the same level of attention, courtesy and dignity one would expect when staying...

Reviewed 3 weeks ago

We get a package deal with Metro Deal for an overnight stay at aquaroom with buffet lunch and entrance to yexel's toy museum. the room is awesome with some freebies foods. Yexel's toy museum is just an average. you can finished it for 10mins!hahah. the free meal is just suitable for the price. their staff were not focused, they were...

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Helpful?
Thank Janine Joie Y
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to post a review. We are delighted to know that our Aqua room was to your expectation and that you enjoyed the amenities also. With regards to your concern with our staff, rest assured that this is acted upon right away, we will conduct regular product knowledge training to avoid similar...

Reviewed 3 weeks ago via mobile

I have been in this Hotel for 8 times last time i got stock bcuZ was festival and rod block for 5 hrs i get delay arriving to the airport and hotel staff said sorry we cannot find Taxi. This time i stayed 7 days and the towels not been changed for 3 days and the blanket so so bad...

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Helpful?
Thank Habib S
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to write a review and staying with us once again despite the inconvenience that you had during the road block for the Feast Of The Black Nazarene. I have already discussed with our Housekeeping team regarding the unchanged towels during your recent stay. Rest assured that we acted on it accordingly....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 

Additional Information about Hotel H2O

Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila
Price Range: $100 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Asiatravel.com Holdings, ACCOR and Jetsetter so you can book your Hotel H2O reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Manila
#6 Luxury Hotel in Manila
#9 Romantic Hotel in Manila
#10 Business Hotel in Manila
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Questions & Answers

Here's what travellers have asked, with answers from Hotel H2O staff and other travellers.
28 questions
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Questions? Get answers from Hotel H2O staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the bay-view room instead”
 of 5 bubbles jesseemiraflor, 23 Feb 2017 | Read review
“Small but clean and comfy rooms.”
 of 5 bubbles V7306ROantoniom, 23 Jan 2017 | Read review
“Park view room - best view , aqua rooms - you feel you are inside an aquarium”
 of 5 bubbles buddymigs, 23 Jan 2017 | Read review
“get a corner room with bay and city view, unless you like fish so get an aquarium room”
 of 5 bubbles cruzin99, 20 Jan 2017 | Read review
“If you have kids with you, take the aquarium room, they'll surely love it, otherwise, the park and harbor/ocean view is good too.”
  • the aquarium room, the whole wall is an aquarium, lights off at 9pm and comes on again at 6am
 of 5 bubbles ellenk422, 14 Jan 2017 | Read review
5 of 5