M. Adriatico corner General Malvar Street Malate, Manila, Luzon 1004 Philippines
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About
#7 of 226 hotels in Manila
Location
Cleanliness
Service
Value
Sheraton Manila Bay is a 5-star landmark hotel located at the heart of Manila near iconic destinations and central business districts. It has 233 guest rooms and suites equipped with stylish essentials and flexible dining and meeting spaces. We offer a variety of meeting spaces to make your event more memorable. Be it an intimate dinner for 20 or bustling business breakfast, we have the perfect space that will suit you and all those attending!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Hot bath
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Bay View
Languages Spoken
English, Filipino
Location
96Great for walkers
Grade: 96 out of 100
209Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
M. Adriatico corner General Malvar Street Malate, Manila, Luzon 1004 Philippines
Getting there
Pedro GilManila Light Rail8 min
Quirino - MalateManila Light Rail10 min
Car HireSee all Manila car hire
1766Reviews39Q+A100Room tips
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Most Recent
I recently spent 4 nights here, and had a wonderful experience. Everyone on the staff was friendly and welcoming. I had a small problem in that my sink's drain stopped up. I reported the problem to the front desk, and it was fixed within 15 minutes. Great food for breakfast, and at the executive lounge in the evenings. This was my second visit to the hotel, and I will be back!
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 1 week ago
On behalf of the entire hotel team, I want to thank you for sharing your stay experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our community as a way of celebrating the great guest experiences we delivered. I also discussed with the maintenance team your comments on our sink's drain in able to correct any issues on that room. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This place serves a purpose but it is worn out. The staff are friendly, this place is tried. Omg. This place rm 1601… four of our team, one by one where checked into rm 1601, each separately individually complained about the noise and then where given another room. All the ‘best’ rooms are located at the lifts so you hear the bell and foot traffic all night. Shower - great water pressure. Just the over flow didn’t have a drain. Carpets need a vacuum and a clean. The bed side light strobes like a disco rave-so annoying. I couldn’t turn the lights off in the cupboards - thank the stars for blind folds. This place is safe. Oh and there is a safe in the rooms. Just old. The area is the red light distinct. The kitchen / Resturant at the hotel is slow, like 1hr and 15min slow to order 4 meals. For work - I wouldn’t recommend On a budget - I would recommend. The day trip to the worlds smallest volcano - I got bloody ripped off. Ie, the pineapple farm - was a road side stop to take a photo of the crop. No farm or restaurant tour. The ‘resort’ to have lunch with a view was phenomenally 0/10. This tour guide/ company was a total rip off.…
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 1 week ago
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is as good as the ones I have checked in before, good food clean rooms goos amenities, but the game changer is the staff. It is made great by the people who serve it from the breakfast, special mention to Glenn and Dominic on Ramen, and Sir Lloyd and JV on the Lobby. They make the stay into a great total experience. They are very well trained. Keep up the great work. Will be going back for the same great experience.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 3 weeks ago
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our community as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two-stay, two rooms with my family for the weekend. My entire Filipino family was treated like second class citizens, following them around wherever they go. The rooms are dirty. The executive lounge food and ambience are both disgusting. The front desk staff members are extremely unfriendly — and, I’m sure, my Caucasian colleagues get treated differently. First and last time I will book a room at any Sheraton. In my opinion, this property is a disgrace to the Bonvoy portfolio and to the Philippines as a country. Stay at the Conrad or Marriott Manila where you will get treated with dignity and respect.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Stay at Marriott Manila or the Conrad.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 3 weeks ago
Dear Mr. James, I am sad to read your review as we pride ourselves to provide the highest level of personalized hospitality. Your feedback is important to us and we wanted to know further details for us to better address the concern. May I request a call with you at your most convenient time? Kindly email me at jakeanthony.mauricio@sheraton.com. Looking forward to hearing from you soon. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
booked our stay the same day we checked in, it was an unplanned decision to do so. our a/c stopped working and the weather is hot that day and coincidentally it's Av's birthday. so to make story short, told reservation the special occasion and .... surprise, Av got a birthday cake and balloons and the singing staff at the lobby, and our room with balloons everywhere. what a surprise. in just a little time of notice. food was excellent at the lounge and all the staff are very helpful. thank you all for making Av,s birthday fun and enjoyable and our stay comfortable.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Save
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 3 weeks ago
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our community as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my first time to be in Sheraton Manila Bay. I arrived almost midnight from the airport. The staff were amazing. Ralph and his companion that night sorry I forgot his name (my apologies) were really nice preparing for my assigned room. Llyod Bullecer, thank you for your time and making me member to Marriot Bonvoy. The stay was short and sweet. The food was great. Great place, great people, wonderful experience and most of all no smell smell of cigarette or tobacco products anywhere else.
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Date of stay: February 2023Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 3 weeks ago
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our community as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As long time Marriott Bonvoy members my wife and I purposely chose to stay at the Sheraton Manila Bay hotel. We did so for two reasons, convenience to downtown Manila (which is actually comprised of 15 plus cities throughout the region) and is truly massive! In addition, we wanted to use our Marriott Bonvoy points, as we will frequently do so if our stay is for 5 nights. Bonvoy rewards you with one free night when using “points” if you stay for 5 nights. Honestly, we were not sure what to expect, given that the hotel recently changed to Sheraton and given that the location is in the heart of the city - meaning it is not in the shiny new areas. Rather, it is close to “the real” Manila - which is great for tourists who want to see the the old city…be it historic sites, museums, parks, Chinatown, and all of the rest. My wife grew up in Manila and she recommended this location. As for the hotel. It was absolutely one of the nicest properties that we have stayed at. We have stayed at several JW Marriott’s, Marriott Marquis’s, AC Hotels, and many other Marriott brands throughout the US. We also own a timeshare through Marriott. We are well versed in their brands. I do not know if it was the fact that we were oversees or the fact that Sheraton is better than I thought….or a little of both, but this is one of the nicest hotels that we have ever stayed at. And while the location is great, and even includes two casinos (not directly connected) it was not too large. As a result, the staff was insanely helpful! I will start with the breakfast buffet, which was both enormous and beautiful. It was comprised of a wonderful mix of Filipino and US foods. Marriott Platinum members also have access to a “sky” lounge for food, drinks, and views in the evening. Again, as one who has participated in many of these activities, this was by far the best experience that we have ever had with this type of facility. We actually ate a dinner of appetizers one night, as my wife was quick to point out all of the native foods! In addition, there was a study area / play area for teens and older adults. It was comprised of a truly unique “full size” basketball hoop adjacent to the lobby coffee shop/ desert bar. Upstairs, next to the outdoor pool a brand new gym had just opened as well. Finally, given the extent of our travels, we received help with both our laundry and the storage of our luggage. In both cases, we had unique requests and they were properly handled. I can truly say that everyone, from the front desk staff to the bellmen, from the valets to the concierge, and finally the housekeeping staff went above and beyond to assist us! If you are looking for a fabulous hotel with superb staff that is located in the heart of the true Manila, then this is a great choice!…
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 3 weeks ago
Dear Mr. Bherrmann, On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our community as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When you stay at Sheraton Manila Bay, keep in mind that it was rebranded recently, the rooms are still “Pan Pacific Hotel” without any changes since 2013. After only an hour of checking in I was surprised that two of the housekeeping staff came into my room to check the mini bar, I asked them immediately to remove all the items, simply I don’t want them to enter my room every day for this matter because it seems this is the policy here, honestly, the first question popped into my mind: Is this hotel really a Sheraton? Some hotels have sensors, and most of them check the mini bar items at the checkout. We didn’t like their breakfast, the using of pork and bacon was unbelievable, almost everything is mixed with ham and bacon, the hashbrowns was placed in the same tray with bacon. At least put the potatoes and the vegeterian options away from the meat? The only edible thing for us was eggs, we asked once for poached eggs or benedict and we were told this will be (A La Carte) it’s for additional charge, I can name tens of Sheratons & Marriotts (and some Alofts and Courtyards) I’ve been to in Asia, they make it complementary and nothing really worth to brag about poached eggs or benedict. The evening servings in the pacific lounge for Platinum/ Titanium Marriott members were average. The location was just great 3 minutes walk to Robinsons Mall, that was probably the only thing we found convenient. I guess the new Westin that is opening in April/2023 will be a better option for us in Manila.…
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 10 Feb 2023
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for taking the time to share with us your insightful feedback. We understand that being part of the Marriott Group entails a lot of expectations. As a rebranded Sheraton property, the transformation does not end with a new name. We are in a continuous effort to improve both our facilities and standard to ensure that we provide the level of service you came to expect. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the entire leadership team and the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings but our commitment to resolving these issues in order to improve the dining and stay experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver the guest experience you deserve. In the meantime, if I can be of any further assistance, please do not hesitate to let me know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here in mid January. The property is going through a lot of renovations but is still one of the best in Manila in my opinion. The staff Jazmine f.desk, Cristina Lounge, & Ray Security are 5 star employees. The property itself is beautiful-nice pool area, fantastic lobby coffee shop, etc. Location is walking distance right down the street to the mall. The food quality and views of Manila Bay were very good in the restaurant on the top floor as I dined there before my afternoon flight to Bangkok.
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 7 Feb 2023
Dear Valued Guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you for electing to stay with us and for recognizing our service quality. We are indeed delighted to read that you truly enjoyed the modern comforts of our facilities, the convenience and proximity of our location to tourist and entertainment hubs, and the distinctive hospitality and efficient service provided by our associates Jazmine at the Front Desk, Cristina at the lounge and Rey our head of security. I shall definitely share your wonderful note with them. Our newly opened All day dining venue with mouthwatering dishes awaits you when you visit us again as we all look forward to welcoming you back to Sheraton Manila Bay in the nearest future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its was our first time in Sheraton Manila Bay. We were impressed by the ambiance of the lobby and coffee shop when we came. Special mention to Jonnel, he was the one who assisted our check in and everything was seamless and great. He even go beyond his way of offering us refreshments before going to our room. Also to Hanni, she was kind enough to explain all their offerings at &More and told us about the opening of their new restaurant. The room was tidy, organized, and well-maintained. The staffs are very courteous and helpful as we explore the different parts of the hotel. Sadly, we haven't tried their breakfast buffet as we woke up late. Looking forward to this next time especially when they opened their new restaurant. Nonetheless, me and my friends enjoyed our stay in your hotel. Looking forward to coming back here again. …
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jake Mauricio, Guest Services / Front Office at Sheraton Manila Bay
Responded 31 Jan 2023
Dear valued guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you for electing to stay with us and for recognizing our service quality. We are indeed delighted to read that you truly enjoyed the modern comforts of our facilities, the convenience and proximity of our location to tourist and entertainment hubs, and the distinctive hospitality and efficient service provided by our associates Hanni and Jomel. I shall definitely share your wonderful note with them. We certainly look forward to welcoming you back to Sheraton Manila Bay in the nearest future. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$172 - US$215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific manila hotel manila, manila pan pacific
FORMERLY KNOWN AS
Pan Pacific Manila
LOCATION
PhilippinesLuzonMetro ManilaManilaMalate
NUMBER OF ROOMS
233
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Claim Your ListingSHERATON MANILA BAY: UPDATED 2023 Hotel Reviews, Price Comparison and 1,414 Photos (Philippines) - Tripadvisor
Frequently Asked Questions about Sheraton Manila Bay
Which popular attractions are close to Sheraton Manila Bay?
Nearby attractions include Robinsons Place Mall (0.3 km), Malate District (0.4 km), and FAB (0.2 km).
What are some of the property amenities at Sheraton Manila Bay?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Manila Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Manila Bay?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Manila Bay?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Manila Bay?
Conveniently located restaurants include Market Cafe, The Aristocrat Restaurant, and Li Li.
Are there opportunities to exercise at Sheraton Manila Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Manila Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Manila Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Manila Bay?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Sheraton Manila Bay?
Many travellers enjoy visiting Bonifacio High Street (7.7 km), Fort Santiago (2.9 km), and Casa Manila (2.1 km).