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M. Adriatico corner General Malvar Street, Manila, Luzon 1004 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1108)
Room & Suite (511)
Dining (120)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Manila Bay
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 221 hotels in Manila
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbour View
Languages Spoken
English, Filipino
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
209Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1707Reviews36Q+A100Room tips
Traveller rating
  • 1,012
  • 512
  • 106
  • 44
  • 33
Time of year
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Popular mentions
Hector Periquin wrote a review Nov 2021
Metro Manila, Philippines86 contributions34 helpful votes
First, I should say that I appreciate the pleasing staff and that I could see they truly tried their best to make sure guests were comfortable. My review is based on their status as a 5-star property which they did not live up to during my stay. I'm sure other guests had wonderful stays in the past but that would mean they are inconsistent. I stayed for quarantine. On the day of my check out, no one was answering the front desk phone. I tried the restaurant and the different phone numbers they have but no one was answering for more over 45 minutes. It was absolutely ridiculous. We were supposed to call before checking out because the elevators are locked for quarantine guests. I don't know why it was necessary to lock elevators, and that bothered me too to be honest. The food included in the quarantine package was disappointing. I travel for work and I've had quarantine stays in Philippine properties rated 3-star and 4-star where their meal preparation were very generous absolutely surpassing that of Sheraton Manila Bay. Maybe the food is decent for other guests, but as I compare it with other local properties it was subpar. There were also inconsistencies on what was available on the IRD menu provided in the room and the menu advertised online including the prices. It was confusing. I see there was a comment about these inconsistencies before but apparently it hasn't been fixed yet. During my stay, I also saw a cockroach twice. This is unacceptable for any highly-rated hotel. This is one of the things guests shouldn't be worrying about during their stay at a 5-star hotel whether on quarantine or leisure. The room was very spacious and I really liked it, I just felt like they needed a little updating as they looked and feel aged. Quarantines from travelers would have been a great opportunity for this hotel to acquire returning guests if the stay had been wonderful. I felt like it was lost opportunity for the hotel, as I personally would not return any time soon.
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Date of stay: November 2021
Location
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 1 week ago
Dear valued guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you for electing to stay with us, and thank you for taking the time to provide your valuable feedback. We obviously have not created a wonderful hotel experience for you and we are deeply sorry to hear that we did not exceed your expectations on this occasion We are sorry to hear about your frustration with our elevator system. Our elevators are not locked, but simply manually operated for quarantine guest floors to ensure the safety, health, and well-being of our guests and associates. This is obviously a temporary set up for several floors only. We expect to return to our normal set-up as soon as we will fully cater to regular business. We certainly apologize for the delay during your check-out as we apparently didn’t promptly answer your pre-departure call. With regards to our menu, I understand that you ordered through our In-Room Dining Menu and our takeaway menu (Culinary Courier). Indeed, our in-room dining menu and our Culinary Courier menu have minimal price differences with the latter, being a takeaway menu, including additional charges for packaging and delivery. I hope I brought some clarifications to your understanding and deeply deplore any confusion we may create. We agree that cleanliness is paramount and should be expected at a 5-star hotel stay. To ensure that we comply with the international cleanliness standards set by Marriott, guest rooms are disinfected and a variety of new protocols and elevated cleaning practices are observed throughout our property. We also conduct scheduled fumigation and pest control measures. Nevertheless, we thank you for bringing the issue to our attention so we can further review our process. Rest assured that your feedback has already been shared with the respective departments and individuals to ensure that we take the opportunity to review our standards and behaviors so we continue to strive at creating more memorable hotel experiences. I sincerely hope that you will give us the opportunity to change your impression and return to us so we can create a memorable experience and extend our genuine and distinct hospitality to you. In the meantime, if I can be of any further assistance, please feel free to contact me directly. Warmest Regards, Stephanie Cabrejas Marketing Manager
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BELLIE wrote a review Sep 2021
1 contribution
Been here for 24 days quarantine until now as our preparation to join a ship is an unfortunate and unsatisfied stay. Room is not the problem but the food that they serving are almost the same everyday, sometimes I can guess what's the next food to be served😭😭😭. Lalabas ka d2 ng pa ika-ika dahil s laging my tugi ulam😭😭😭oh di kya lamang loob😭😭😭
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Date of stay: September 2021Trip type: Travelled solo
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 26 Sep 2021
Dear valued guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you very much for sharing your comments with us. It is indeed alarming to know that your experience with us was unpleasant. It has always been our goal to provide excellent service to our guests and we sincerely regret that we were not able to create a memorable experience for you on this occasion. This is definitely not reflective of the usual feedback we receive from our guests. We understand your sentiments with regard to our menu and rest assured your comments have been shared internally as a reminder of our standards and procedure so we continue creating more distinctive hotel experiences. At this stage I wish to reassure you that we have a menu cycle is observed to ensure that our guests have the healthy and delicious provision they need during their quarantine stay with us. We hope that despite not exceeding your expectations, you will give us the opportunity to impress you for the rest of your stay or on your next visit. In the meantime, if I can be of any further assistance, please feel free to contact me directly. Best Regards, Stephanie Cabrejas Marketing Manager
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Pat S wrote a review Sep 2021
1 contribution1 helpful vote
I stayed here with my fellow crew members and wish to never stay here again. Although the room was nice, the treatment made the experience feel like I was in prison. Me and my fellow crew members were not allowed to leave the hotel room or even receive food deliveries from outside. This rules was made by the hotel who also had other guests roaming around the hotel at their own free will. This treatment was not fair. Deliveries from outside were also not allowed for us which I found was odd because it was like I was being forced to eat from the room service menu and this menu was very limited. Front desk staff are not very welcoming as well. Paying guests should not be treated the way we were treated. I'm traumatized by this hotel and wish no one ever has to go through this.
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Date of stay: September 2021
Value
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 26 Sep 2021
Dear valued guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you for electing to stay with us and that you for taking the time to provide your valuable feedback. We obviously deplore that were not able to create a most memorable experience for you and your fellow crew members on this occasion. We certainly understand that a quarantine stay is not a preferred format of stay given the protocol and rules that the hotel has to observe at all time. Nonetheless our associates are attentive and in close communication with our quarantine residents to ensure the most extensive caring despite the restrictions. Please know that the hotel DOES NOT set any rules as we have the obligation, as a certified “Quarantine Hotel”, to comply with all protocols mandated by the government. During a Quarantine stay, Guest are not allowed to leave their room as this would simply defeat the purpose of the quarantine. Likewise external deliveries are not authorized for safety and consistency reasons. Also kindly note that all Guests are treated with the same level of caring and application. Quarantine Guests are strictly not allowed to roam around the property at leisure. To this instances we closely monitor floor movements and also have the obligation to report immediately to the authorities and contracting companies any violators. Again we certainly understand that a quarantine stay is definitely not the ideal hotel experience especially with the strict guidelines imposed. However, under the current pandemic circumstances, it serves the safety of all. Hopefully the restrictive measures will bear fruits and we soon shall return to a most enjoyable normality when delivering our Hospitality experience. In the meantime, if I can be of any further assistance, please feel free to contact me directly. Best Regards, Stephanie Cabrejas Marketing Manager
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Enrico P wrote a review May 2021
3 contributions
My name is Enrico Palon from 1510 cabin. Thank you so much Sheraton as our quarantine hotel. It was a very good on my first time of check in. Until we finishe the day. Specialy manager Jake and your staff for the food and very attended on our needs from time to time. Thank you very much, the politeness and welled accepting our calls. Supeb.
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Date of stay: May 2021Trip type: Travelled solo
Room Tip: I encourage everyone for the excellent and first class servive hotel here in SHERATON manila bay.
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 8 Jul 2021
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for electing to stay with us and for providing your wonderful feedback. We are indeed delighted to read that we created a memorable hotel experience for you during your quarantine stay and that you truly enjoyed our distinctive and genuine hospitality, especially of our Front Office Manager Jake. It was likewise a pleasure for us to host you and we look forward to welcome you back in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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Lakwats3ra wrote a review Mar 2021
3 contributions5 helpful votes
I stayed here for 7 days in quarantine. The sleep quality is good, the staff is pleasant. However, they have policies that I do not understand regarding their food service. Their in room dining Menu is bit limited and quite expensive for the quality and taste. Plus, since I came here for quarantine as an OFW, they gave us daily food that has lots of rice but not so tasty meals. So the only option I have is to order extra. When I found out that they have another menu on their Facebook account which offers almost same menu with cheaper prices, they said I cannot order there because it's food-to-go. However, I found out from the other person in quarantine that that's the menu she's been using throughout her stay. So I was wondering, how come other guests were able to order from that menu, and I was not? So in the end, I was given my order from the cheaper menu. Again, I am thankful that the staff were polite. It is not their fault that they are just following house rules. I understand that they have policies to follow but their policy is giving them the gateway to earn more by giving their clients little options on food items, if not, a little expensive. Even if they have other food items available that are cheaper, these options are not for their guests, but for those who are not staying in the hotel...WHICH IS ODD! Like, why do non-guests get to buy food from their kitchen that is 50% cheaper than the food available for their paying guests? I cannot even have outside food delivered to the hotel! The only choice I had was limited menu and the expensive food they have in their kitchen. So I suggest you guys bring your own cup noodles if you are gonna stay here cause their menu is not varied enough, and expensive for a 7-day quarantine.
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Date of stay: March 2021
Location
Service
Sleep Quality
4 Helpful votes1 Repost
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 8 Jul 2021
Dear valued guest, Mabuhay and Greetings from Sheraton Manila Bay! Thank you for electing to stay with us, and thank you for taking the time to share your insightful review. We obviously did not meet your expectations and I am sorry to read that we have not created the most memorable stay for you. This is definitely not reflective of the usual feedback we receive from our guests. We understand your sentiments with regards to our menu and rest assured that we review and discuss all comments and take them as pointers in improving our services and offers so we continue creating more distinctive hotel experiences. We hope that despite not exceeding your expectations on this occasion, you will give us the opportunity to redeem ourselves on your next visit. Thank you so much for supporting our Brand and our property in Manila. We certainly look forward to welcoming you back to your Home in Manila in the nearest future. I also personally look forward to meeting you on the next occasion In the meantime, if I can be of any further assistance, please feel free to contact me directly. Best Regards, Stephanie Cabrejas Marketing Manager
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PRICE RANGE
US$132 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific manila hotel manila, manila pan pacific
FORMERLY KNOWN AS
Pan Pacific Manila
LOCATION
PhilippinesLuzonMetro ManilaManilaMalate
NUMBER OF ROOMS
236
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Frequently Asked Questions about Sheraton Manila Bay
Which popular attractions are close to Sheraton Manila Bay?
Nearby attractions include Robinsons Place Mall (0.3 km), Malate District (0.4 km), and FAB (0.2 km).
What are some of the property amenities at Sheraton Manila Bay?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Manila Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Manila Bay?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Manila Bay?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Manila Bay?
Conveniently located restaurants include Market Cafe, Li Li, and The Aristocrat Restaurant.
Are there opportunities to exercise at Sheraton Manila Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Manila Bay have airport transportation?
Yes, Sheraton Manila Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Manila Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Manila Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Manila Bay?
The staff speaks multiple languages, including English and Filipino.