I'll leave this here for you to know. It was a quarantine visit. It was apparent that the owner was trying to save money. We were not provided our own electric kettle, brooms to clean our room or a change of linens ( staff said they would only throw away everything away if we were covid positive - non of us were.)
My time in Manila Crown Palace Hotel was really nice I had an amazing time there. The service was lovely all the staff were friendly and helpful throughout my stay. my family and I had a lovely time, we will for sure remember our stay and come back one day.
It was the worst hotel stay in my life. First, the room condition wasn't that good. I mean it was border line dingy. The price we got was OK (2000 pesos) and we just needed a place to stay before flying out so I didn't make much of it. When we check out, the staff made a big deal out of a crack in the bathroom basin that was already there when we checked in. They held us hostage until we paid 8000 pesos. Do yourselves a favor, check your room and refuse to check in with any minor defects or better yet, stay at another hotel.
Room was ok,average size for a traveller. It comes with a fridge and free wifi. Convenience stores are just around the corner. Neighborhood's busy for it is situated in Malate. There is a complementary restaurant where a good breakfast is served. On the other hand, shower's floor drain is clogged. Needs improvement in sanitary systems.
The hotel staffs were friendly especially those who served at the Breakfast area in the morning. I was greeted with a big smile and the service was excellent. It really brightens up my day even though I had slept for a few hours only. What really surprises me is the birthday cake that they prepare for my end even though it is still a month to go. The cake is delicious and I feel so great about it. Thanks to the staffs in Crown Plaza and I will definitely plan to stay there once again during my next trip. Kudos to the hotel service :)
On arrival there was immediate hassle the receptionist wanted 1000 php cash deposit for the mini bar, I offered copy of my credit card however they were firm that they wanted cash. So I informed her I was a non drinker and could remove the contents. I finally paid the 1000 php refundable deposit. I had booked and pre paid for a non smoking executive room with breakfast, the smell on the floor was unbearable, I requested to be moved to an non smoking floor however I was told their were no executive rooms available on the non smoking floor and my room was an non smoking room. The breakfast was uneatable, the coffee was no better an wish water. the hold stay there was just a nightmare
The girl in the desk how is calld Iris or somthing. No service she was really rude. We ask her what we could do here in Manila and she didnt care and didnt help us. Thats is really bad service. And the AC in the room is laod!!! otherwise the room was okay.
Receptionist are not good. They don't entertain well the customers. They let wait the customer for almost 30mins. They should have customer service training Food is not buffet Room is good. Not worth the money. Lobby should be clean
Was upgraded to a suite for a couple of nights as a Spire Elite member. Much appreciate. The suite is great with lots of living space and enough room to spread out for a couple of nights. The bath tube is amazing - large and luxurious and perfect for a good soak after a day's walking in the rain. The hotel is located next to a large mall which also happens to be within walking distance of the SM megamall. Great for shoppers and eater alike. The hotel is slightly far from the airport and coming in on a rainy Friday night, it took well over 3 hours. Although on the way back to the airport, a measly 30 minutes. Hence probably not the best transit hotel if you're only here for a short time. I didn't find any nearby attractions other than the malls however it wasn't too expensive to get a grabcar to whisky you downtown to all the sites ~300 PHP. The hotel breakfast was reasonable - very typical fairs for a Crowne Plaza. There's a gym and pool however I didn't make it that far. The hotel felt clean and housekeeping was keep to please. Overall, very solid if you have business or work around the area but given traffic conditions, I would stay close to where your work is. Would definitely stay here again if I made it back to Manila.…
This hotel is clean and well maintained. Good customer service and breakfast buffet. Slightly far from downtown Makati especially during high traffic hours. However it is ok. Located in upscale and safe area. Robinson mall is next door
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing