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City Garden Suites

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535 Reviews from our TripAdvisor Community

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Showing 456: English reviews
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Reviewed 2 days ago NEWvia mobile

on arrival we where greated with young lady that had no time for foreigner made us feel very uncomfortable and didn't want to help us at all,the rooms are small but clean but old the breakfast buffet is unedible for foreigners my wife and daughter ate a little ,i tried to order 2 fried eggs and never got them my...

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Helpful?
Thank 14,101,961
Lower Mainland, BC
Reviewed 1 week ago

Chose this hotel because it was close to Rizal Park and Intramuros and the Museums. Staff was so very friendly and efficient. We were upgraded to a "superior room" which basically means a bit more space. Free WIFI and lots of TV stations. Our room had an old boxy air conditioner which was quite noisy and eventually broke down. Staff...

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Thank ShilohinBC
Tokyo Prefecture, Japan
Reviewed 2 weeks ago

good location, friendly staff, fair price, breakfast was good, visitor-friendly, i stayed in a regular room for a week and the room was a bit old but quiet, clean, bathroom/shower was good. i was satisfied and happy with the price. location is really good if you want to be near rizal park, Intramuros, LA Cafe, G-Point ... the neighbourhood is...

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Thank Kelly B
Reviewed 4 weeks ago via mobile

Front office Manager (Wen) was disappointing and her behaviour was utterly rude and insulting. She needs to know how to provide smooth check out service to the guest. Never insulted like this before!!!!!

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Helpful?
Thank Divine S
Management response:

Dear Divine, Warm Greetings from City Garden Suites! Thank you for providing us a review. I am sorry to hear your negative experience during your check-out. Guest convenience is our utmost priority, rest assure that we will address this issue immediately. We hope that you consider your decision to visit us again in the future so we might have a...

Reviewed 4 weeks ago

I stay in this hotel every yr for a month or more. It is without a doubt one of the best hotels I have ever stayed in while traveling in Philippines. Last yr my GF had forgotten her guide book in a drawer in the room when we checked out. In the pages she had for some reason left a...

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Helpful?
Thank Russell K
Management response:

Dear Rusell K, Warm Greetings from City Garden Suites! Thank you so much for such a great review. I'm glad to know that you acknowledge our staff's honesty and providing our guests with utmost care and comfort. I will definitely share this good news to them. I will take note of your concern regarding our tv channels and will find...

New York City, New York
Reviewed 4 weeks ago

The staff at the Front Desk have always been helpful and the best manners too. I have been using this Hotel on all of my trips to Manila from 2013 till 2017. The Doormen as your Taxi stops are also great. They also when you ask for an Taxi, take an note on paper of the Taxi and give it...

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Helpful?
Thank kou03110811
Management response:

Dear Kou03110811, Warm Greetings from City Garden Suites! Thank you so much for such a wonderful review. It's great to know that we always achieve your expectation and thank you for recognizing the good work of our staff in providing the best service to our guests. Thank you so much for being our loyal customer since 2013. Your kind words...

Antipolo, Rizal
Reviewed 14 March 2017 via mobile

We got a free upgrade from standard room to superior room. Breakfast was fairly good. Staff was approachable. Location was very good. It was near the airport. Lots of restaurants nearby and there's a mall which is 10mins walk only. Overall it was a nice stay for me.

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Thank roquevictor
Management response:

Dear Roquevictor, Warm Greetings from City Garden Suites! Thank you for sharing your experience with us. I am glad to hear that you are satisfied with you stay with us and our location is to your liking. Hope to see you again soon. Best Regards, Edelyn Morales General Manager

Reviewed 12 March 2017 via mobile

found myself staying due to unfortunate circumstances In an country i hadn't spent any time in The rooms are spacious and clean The restaurant had a good variety of food for each meal all the staff were friendly and made sure i was looked after and had everything i needed the location is good for getting out and about in...

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Helpful?
Thank Karen A
Management response:

Dear Karen A, Warm Greetings from City Garden Suites! Thank you for taking time to write a review for us. It's great to know how pleased you are with our facilities and location as well as friendly and accommodating team. We can't wait for your return. Best Regards, Edelyn Morales General Manager

Parramatta, Australia
Reviewed 22 February 2017 via mobile

I stayed at this hotel on my last trip and I found it to be very satisfactory. From the airport transfer they arranged, through to a seamless checkin. The 2nd night I held a birthday party, I dropped gifts off at reception and continued on. 1 week later (whilst on Boracay) I realized I had left them at the hotel....

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Thank Chindit1944
Management response:

Dear Chindit1944, Warm Greetings from City Garden Suites! Thank you for your tremendous review. It's very heartwarming to know that our staff were able to deliver the quality service you deserve which is our utmost priority. We pride ourselves for having the best team doing the great job. It was our pleasure of serving you and looking forward to welcoming...

Sevenoaks, United Kingdom
Reviewed 19 February 2017 via mobile

Exceptional breakfast, excellent staff service from check in to all round,with very comfortable bed in a cosy 1 bed apartment this place can only be described as impressive . My only niggle was the balcony light which kept the room in light as it cannot be turned off and curtains do not cover all the window. One of few to...

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Helpful?
Thank alanflow
Management response:

Dear Alanflow, Warm Greetings from City Garden Suites! Thank you for providing us a wonderful review. I am pleased to know that you find our staff as excellent and that your were satisfied with our accommodation. Rest assured that we will look into your comments about the balcony lights and the block off curtains in your room. It was our...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
City Garden Suites Manila is a Standard Class Hotel and an ISO 9001:2008 Certified in all aspects of its operations. One of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. The hotel offers top class accommodation with business character and elegant furnishings that provide guests value for their money. A great choice for business and leisure travelers who are seeking comfort, affordable rates and cozy ambiance that is so relaxing and refreshing. Every guestroom offers modern and up to date facilities and five star quality amenities bringing new dimensions in luxury and leisure. ... more   less 

Additional Information about City Garden Suites

Address: 1158 A. Mabini Street | Ermita, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Ermita
Price Range: $60 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Garden Suites 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
City Garden Hotel Manila
City Garden Manila
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Questions & Answers

Here's what travellers have asked, with answers from City Garden Suites staff and other travellers.
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Questions? Get answers from City Garden Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suites are bigger, newer, more expensive, with kitchen, balcony, bathtub. i stayed in a regular room (not a suite). it was fine.”
kellybN300KW, 6 Apr 2017 | Read review
“I had no problem with any of the rooms.”
kou03110811, 23 Mar 2017 | Read review
“High floor; the suites are larger”
92grahama, 9 Feb 2017 | Read review
“no refrigerator inside the suite. ”
kittywanderlust, 27 Dec 2016 | Read review
“Heart of the City”
TravellerAchin, 15 Dec 2016 | Read review
5 of 5