It was a great stay since I walked in, the smell is very fresh and clean. Staff at the front desk amazing very welcoming, they gave us great recommendation for dinner and even for some desserts! The ladies at the bistro are very sweet, the breakfast was amazing! Will definitely come back!
Overall an excellent experience. Only complaint is regarding WiFi. Signal strength in the area without WiFi is spotty but not the Courtyard’s problem. WiFi in the lobby level is super. Unfortunately, performance on the top floor is a pitiful 5 meg download and less on upload. It was surprising that enhanced WiFi, free to Elite Gold and above, is the same as regular Courtyard Guest. Desk clerks were very courteous but their attempts to assist were futile. It seems that WiFi extenders could solve the problem. With that done the Courtyard is a solid Five Star! We will still stay again.
Patty has been the kindest person I’ve encountered thus far in North Carolina. (Nothing against any other Marriott staff, genuinely just a terrible airport/rental car situation). The room is clean and frankly much nicer than many other “airport” hotels I’ve stayed at. American Airlines wanted to book me at a place with a rating of 5.2/10. It is near an airport and a freeway so like, I imagine noise isn’t ideal but so far it far exceeds expectations and value.
I drove in for Christmas at 3 am the day before Christmas. I was going to my cousin's house that day, but he didn't answer, so I started looking for a hotel after an hour. I was so tired and stressed. I drove straight through because of the weather on my tail. Other hotels were over the top difficult. This one was my 3rd call. Patty went above and beyond with customer service and friendliness for my son and me. I can not thank her enough. I had another situation during our stay, and the staff took care of it immediately. The rooms were clean, and the kids and family enjoyed swimming. Great atmosphere. Oh, she gave us a room with a view of the runway for that extra. We enjoyed that too. Thank You
This has been my go-to hotel in Arden for many years. I’ve often flown in to visit family nearby. Other hotels in the airport area are cheaper, but not as nice; this one strikes a balance between a reasonable price and being modern, well-equipped and comfortable. I’ve learned to ask for the fifth floor rooms on the airport side, which have nice views and are high enough to avoid the highway noise. Thanks to Kayla at the front desk for finding one at the last minute.
Great service and very nice hotel. We arrived as a crew and we’re very impressed with the service of the front desk efficiency and friendliness. Both at check in and check out. The room was very nice and clean. The cleaning staff was also friendly and personable. Would stay here again.
Great stay. Rachel at the front desk explained everything and set us up with the reward program as well. Room was super clean and quiet. Beds were perfect firmness. The restaurant on site was a plus as well. Overall great stay.
Loved this place. Staff was courteous and helpful. Kayla made our experience enjoyable and unforgettable. 5 star hotel all the way. Even gave complimentary water bottles. The pool was warm and clean. Everything was working in rooms and very well kept.
This Marriot is absolutely wonderful. Robert the GM, Kayla and Peter the Hosts were all so nice and helpful with every aspect of our needs. The Room was spacious and clean. Even the staff cleaning the Rooms were so nice and ready to help with any of our needs. The Bistro service and Food was excellent and the lounge area and Fitness room just topped off the excellence of this establishment. Thank you to Carolyn Greer for booking our stay and bring a great environment away from home to our lives!!!
This is my fourth stay at this property and never disappoints. The hotel is clean, comfortable, and with an extra friendly staff. The hotel is very close to the airport, and right next door to a Cracker Barrel and shopping outlets. It is also right off of I-26 and very easy to find. Would definitely recommend staying in this hotel if in the Asheville area.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing