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Undergoing renovations during out stay but not one iota of inconvenience. Plus the new graphics are great. It's located in a small grouping of the Cascade Grill and Comfort Suites Hotel, apparently all the same owner. Nicely landscaped and kept. A joy to visit here.
This property is currently undergoing major renovations; however, the staff are obliging and empathetic to any concerns the traveler may have as a result of these updates.
We were greeted by Taylor who used her positive personality and support of the IHG brand as a...More
Thank T Patrick H
Response from Erica R, Front Office Manager at Holiday Inn Express AlbanyResponded 25 November 2017
Thank you for your review of our hotel! We can't say thanks again for choosing our property. We love having our IHG Rewards Club Members come stay with us, and love to reward them as such!! Come see us again!
Unfortunately, I was the last to check in late at night so there was only an unrenovated room left. It was decent and clean but definitely in need of an upgrade. Coffee at free breakfast bar was surprisingly good and strong. And staff, of course,...More
Response from HIEAlbanyOR, Manager at Holiday Inn Express AlbanyResponded 25 January 2018
Thank you for your review! I'm sorry to hear that there was some confusion regarding our remodel. As of now, we do not have any remodeled rooms. We have only completed the main common areas, including our breakfast bar, lobby and fitness center. We welcome...More
Jewel at the front desk in the evenings is Fabulous. She went above and beyond to help me. We did an event at the hotel and she was around during set up. If she could have gotten us the extra table we needed, she would...More
Response from Erica R, Front Office Manager at Holiday Inn Express AlbanyResponded 31 October 2017
Thanks for your review! We can't be more proud of miss Jewel and all that she did for you during your event. It's our pleasure to have you as our guest here at our hotel, and serve you. We hope to have you back again!
Response from pnelson530 | Reviewed this property |
We got AAA RATE discount when we stayed. They were extremely nice. Re: date, availability might be the question. I encourage you to call directly to the Albany HI express and speak directly to them. "They will work with... More
We got AAA RATE discount when we stayed. They were extremely nice. Re: date, availability might be the question. I encourage you to call directly to the Albany HI express and speak directly to them. "They will work with your needs". They advised us whenever we travel not to hesitate to call directly to them. Safe travels!