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Phoenix Inn Suites Albany

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#4 of 10 Hotels in Albany
Certificate of Excellence
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1 room 2 adults 0 children
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Phoenix Inn Suites Albany
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172 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 16 June 2016 via mobile

I have attended several work related meetings at the Phoenix Inn over the last 5 years. The public areas of the hotel are always spotless, including the restrooms, the room is set up ahead of time, and the staff are courteous and helpful. Highly recommended!

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Helpful?
Thank dawn m
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Dawn M- Thank you for the nice comments and excellent rating. I'm glad you continue to have a great experience. We look forward to having you back next year. Dave Pappas General Manager

Edmonton
Reviewed 14 June 2016 via mobile

The room was pretty large, had micro, bar fridge and seemed clean, however there was a very strong mold odor. We told the front desk immediately but the hotel was full so they couldn't move us. I ended up putting mouthwash on the floor in the bathroom where the dloor met the tub to try and stop the odor. By...

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Helpful?
Thank Kathy R
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Kathy R- Thank you for staying with us. I appreciate the review and the opportunity we had to discuss the situation by phone after this was posted. As a newly renovated hotel, this was alarming. However, we take ever situation very seriously with the plan to rectify immediately. I'm sorry we let you down on your visit with us. Our...

Longview, Washington
Reviewed 9 June 2016

My last review was three years ago and it was great then, and pretty much still is with some irritating exceptions. The first irritation was the in room TV. It worked great and was designed to be able to swivel so it can be watched from the bed or the desk. However, it was installed with an antenna cable so...

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Helpful?
Thank challenger27J
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

challenger27J- We appreciate you staying with us. Thanks for the feedback. I'm glad you found us to be a great value. My sincere apologies for your experience. I'm sorry we let you down in the areas mentioned. I'll definitely revisit the length of our TV cables. On the hot water, I wasn't aware there was an issue, however we'll check...

Seattle, Washington
Reviewed 7 June 2016

Right, I mean RIGHT next to the freeway but our room on the first floor was very quiet. If you are super sensitive to smells, the room had that really old smoking smell but we weren't in the room for very long, so it worked out.

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Thank Lisa P
Sacramento, California
Reviewed 6 June 2016 via mobile

We stayed in a Queen Queen sweet with a small sitting area, desk area and kitchen for an awesome price. The staff was pleasant and the pool area we enjoyed. Breakfast is also included in your fee, it's a pretty standard breakfast.

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Thank maggiekunkel
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

maggiekunkle- Thank you for staying with us. We appreciate the review. I'm glad you enjoyed your experience. We're excited about our newly renovated hotel. Hope you'll visit us again. Dave Pappas General Manager

Reviewed 6 June 2016 via mobile

This hotel was a last minute booking. I got a great rate for holding my room with a credit card. Upon arriving the lobby was nice, the front desk was welcoming and rooms were actually really comforting. The only thing was 11 of us got trapped on the elevator. I had 3 smelly boys a teenage daughter and an infant....

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Thank Mikhailschuyler
Clayton, North Carolina
Reviewed 5 June 2016 via mobile

The faded highway sign and the adult book store in the parking lot might give you pause but the hotel is clean, the staff friendly and helpful and the rooms are decently sized. The breakfast includes food that looks like it was cooked by a human right there instead of frozen an defrosted. Real silverware and coffee cups too! If...

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Thank denise b
Calgary, Canada
Reviewed 1 June 2016 via mobile

Phoenix Inn Suites Albany, what a place!, we had an excellent overnight stay. I love this place and I would return here. Room size was perfect, comfy bed and tasty breakfast. To these I would add an attentive reception service, ready to help. Well done Phoenix Inn Suites!!!

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Thank Robby_Cristian
Reviewed 30 May 2016

Clean, quiet, good location for me and well within my budget, breakfast in the morning, If you feel like something different, Denny's is right across the street. Internet access easy but experienced flickering disruptions at times. Easy access to Starbucks', Staples, Mall and restaurants. Freshly kept breakfast items.

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Helpful?
Thank Rod W
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Rod W- Thanks for staying with us. We appreciate the loyalty. I'm glad you had a great experience. We look forward to welcoming you back next time. Dave Pappas General Manager

Reviewed 24 May 2016 via mobile

We stayed here on May 20th for one night....it was a great stay. The king size bed was very comfortable with extra pillows.....was very happy that there was a microwave and a fridge and a coffee maker with Seattle's best coffee provided in room for your coffee maker. T.V. size was great and swiveled from the bed to where the...

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Helpful?
Thank BrandyG541
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Brandy- Thanks for staying with us. We appreciate the review. It sounds like you had a great experience. My sincere apology on how you felt like the billing issue was handled. I researched it, and found that it was an authorization hold on your card for two nights instead of a charge. I'm sorry for any confusion. I hope you'll...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Phoenix Inn Suites Albany

Address: 3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
Region: United States > Oregon > Albany
Price Range: $129 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Albany 2.5*
Number of rooms: 93
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Also Known As:
Phoenix Hotel Albany
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites Albany staff and other travellers.
4 questions
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8 months ago
Washington

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Questions? Get answers from Phoenix Inn Suites Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a double queen room and had an extra couch area with a desk. Very spacious for the rate!”
 of 5 bubbles heatherbB7115ES, 28 Oct 2016 | Read review
“away from freeway, facing Denny's”
 of 5 bubbles mikloss616, 2 Oct 2016 | Read review
“Reason for trip”
 of 5 bubbles Snugs77, 26 Jul 2016 | Read review
“least traffic on third floor.”
 of 5 bubbles 711rodw, 29 May 2016 | Read review
“We always go for the top floor.”
 of 5 bubbles Mel2013_13, 7 May 2016 | Read review
5 of 5