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Holiday Inn Express & Suites Allentown West

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91 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Allentown West
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Showing 91: English reviews
Hummelstown, Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 June 2016 via mobile

Stayed here on business. Construction workers staying here left dried mud everywhere from the elevator walls and floors and on the floors throughout the hotel, hotel cleaning crew tried to keep up with it. My stay was nice and quiet. Would not hesitate to stay here again. Loved the way you do not have to checkout.

Thank PSU-Blondie
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2016 via mobile

My family of four stayed in one of the suites on the top floor. The only complaint we have is the rooms looking out over the main road are subject to excessive vehicle noise. While trying to fall asleep I was disturbed by motorcycles accelerating or big trucks gearing down at a red light. Best to get a room on... More 

1 Thank Andrew R
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Allentown West, responded to this review

Dear Andrew R, Thank you for submitting your review of our hotel. . We are always happy to provide a consistently clean, comfortable and relaxing place for our guest to stay. I completely understand your frustrations over the constant noise disturbance especially when you were trying to get a restful night. I apologize for any inconvenience it may have caused... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2016 via mobile

Only 1 entrance to hotel. Front circle can become congested when trying to load and unload. No ice machine on first floor; you need to go to the 2nd floor. Tables in dining room are impassable if all seats are occupied. Rooms are fine. Breakfast is adequate. Convenient to I 78. This hotel was squeezed into a lot that is... More 

Thank Peter H
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Allentown West, responded to this review

Dear Peter H, Thank you for your feedback regarding your stay at Holiday Inn Express Allentown West, PA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding the room and breakfast. However, we’re sorry we fell below... More 

Macungie, Pennsylvania
2 reviews
Reviewed 16 April 2016

I had family in town for a visit and this holiday in is closest to my house. My son and family stay for the weekend. They loved the hotel. Room was big for the kids, pool not big but the kids loved it. Many different choices for breakfast. Loved the pancake machine. (need one for the house)!! Front desk was... More 

Thank elizabethwickkizer
Management response:

elizabethwickkizer, I'm so glad your son and his family had such a great experience with us here at the Holiday Inn Express & Suites - Allentown West. From our pool to the pancake machine and our front desk service, hearing everything was top notch for them is music to my ears. Looking forward to the next time they stay with... More 

Monroe, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 April 2016

Hello, stayed one night while in town for a concert. Woman at check in far from friendly, did say thanks for being a points member, didnt ask why I was in town, didnt really welcome me, no friendly hello, just kind of bored to death with her job. No smile, nothing.The woman in the morning when I checked out was... More 

Thank Web225
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Allentown West, responded to this review

Dear Web225, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory level of service you received from our front desk staff and for falling short of your expectations regarding our refrigerator, bathroom condition and parking. Your feedback is troubling and will surely be looked... More 

Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 April 2016

This is a little out of the way off Rte 78 but well worth a few extra turns. This has the largest rooms I've ever stayed in at an HIE. The beds were very comfortable with the usual soft/firm pillow choices. The bathroom was larger than most and the shower had plenty of hot water and the heating unit was... More 

1 Thank NHPenny
York PA
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 April 2016 via mobile

Stayed here with grandkids during fun weekend in Allentown. Very pleased. Nice pool, very spacious, nicely appointed, and clean room, friendly front desk, good location. Very nice hot breakfast. Perhaps a bit out of the way but excellent value.

Thank QueenMumSW1
1 review
Reviewed 3 April 2016 via mobile

Had a great stay at the Holiday Inn express very clean and great staff would definitely stay there again. A great place to stay with family as well. The amenities are nice as well including the little fitness room they have for the guests. All in all was a great stay.

Thank Melissa P
1 review
Reviewed 3 April 2016 via mobile

Very clean rooms and great friendly staff! Willing to go above and beyond! Made visit great! We got jacuzzi room with a partition. The beds and pillows where top notch made good for a great night rest. They have great breakfast in the morning. Have nice pool and business and fitness center.

Thank chad g
Management response:

From the cleanliness of our space to the friendliness of our staff, I'm so happy to hear everything about your experience here with us at Holiday Inn Express & Suites - Allentown West was so on point, Chad. Thank you for all of your compliments. Hope you stay with us again the next time you find yourself in the area.... More 

Dallas, Texas
Level Contributor
148 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 March 2016

There aren't many hotel choices in Allentown. This one had a reasonable price when my wife and I needed to make an urgent family visit there. It was clean. Breakfast was not offered. Parking was OK. All in all, a cheap motel at a not cheap price. But not awful.

Thank Bert T
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Allentown West, responded to this review

Dear Dallas1130, Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. Thank you for noting our clean rooms. On the other hand, i am sorry for not meeting your expectations when it comes to rooms, service, and breakfast. Your comments are noted and forwarded to our management team for proper evaluation.... More 

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Business Centre/Function Rooms (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Great location and outstanding guest service is the best way to describe The Holiday Inn & Suites in Pennsylvania. Our staff provides a stress-free stay and are dedicated to helping you with all your tourist and accommodation needs as well as ensuring you have a great time in Allentown, Pennsylvania. Please do not hesitate and book today! We look forward to seeing you soon! ... more   less 

Additional Information about Holiday Inn Express & Suites Allentown West

Address: 5630 W Tilghman Street, Allentown, PA 18104-9385 (Formerly Holiday Inn Express & Suites - W Tilghman Street)
Region: United States > Pennsylvania > Allentown
Price Range: $126 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Allentown West 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Best Western Plus Allentown Inn And Suites Business Center
Best Western Plus Allentown Inn & Suites Business Hotel Allentown
Best Western Allentown Hotel
Allentown Best Western
Hotel Style:
#4 Family Hotel in Allentown
#5 Business Hotel in Allentown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Allentown West staff and other travellers.
1 question
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Neffs, Pennsylvania
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Allentown West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Couples get the whirlpool”
 of 5 bubbles LittleRussie, 29 Nov 2016 | Read review
“If you must stay here, demand a room NOT on the street side.”
 of 5 bubbles WashingtonFan, 1 Nov 2016 | Read review
“ask for room on back side for less traffice noise”
 of 5 bubbles trudyb304, 14 Jul 2016 | Read review
“Ask for the quite side 3rd floor”
 of 5 bubbles elizabethwickkizer, 16 Apr 2016 | Read review
“We were on the third floor overlooking a residential area and it was very quiet.”
 of 5 bubbles NHPenny, 5 Apr 2016 | Read review
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